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Pros: "Fast flight"
Cons: "Blanket provided"

Pros: "Crew! And comfortable seats"

Pros: "Our Airbus plane was from the Virgin fleet. The interiors are different from the Alaska Airbus fleet. Seats are more comfortable, there's an in-seat entertainment system, and wifi is different - it's Viasat not Gogo, and it's just $6 per flight - much cheaper than Gogo. However there's no in-seat power like on the Alaska planes, and the entertainment system doesn't allow you to view on your own device like Alaska's planes do. Hopefully they can combine the best of both as they merge service."
Cons: "No food options even through flight is 90 minutes. Should at least offer the fruit and cheese platter."

Pros: "Got us to LA"
Cons: "Delayed once everyone was boarded. No warning on the turbulence."

Pros: "Staff great"
Cons: "Same old movies"

Cons: "Alaskan did away with the food & drinks on demand, part of which made virgin so special. Also internet did not work and documentation of it was wrong anyway, not good for work commuters. Flight was over a halfhour late taking off, however displays said ontime and sfo staff ignored the queue waiting to ask questions"

Pros: "Attitude of the crew"

Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."

Pros: "- Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey"
Cons: "- Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?"

Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"

Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."

Pros: "Courteous crew, quick boarding and roght time flight"
Cons: "No free snacks for a six jour flight. Restrooms were too small."

Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"

Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."

Pros: "Everything"
Cons: "N/A"

Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."

Cons: "It was a hour late taking off so that’s always a pain but other wise it was okay."

Pros: "Entertainment"
Cons: "Food/ beverage service was bad."

Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."

Pros: "Comfortable seating and fast boarding."
Cons: "It take the plane a really long time to get to the gate. I understand flight sometimes get delay but we landed at 8:04 and didn’t get to the gate/existing until 8:40. I wish the flight crew kinda inform us that we might get to the gate a little later due to etc, but nothing was announced and the crew seem a bit annoyed with the situation as well. Well atleast one flight attendant in particular."

Pros: "On time"

Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."

Pros: "The inflight entertainment and the service."
Cons: "Nothing to complain! Even though flight was delayed and we hovered over LA for 30mins and the pilot had trouble finding a spot to park, i still had a great relaxing snooze!!"

Cons: "Slowest boarding process of my 3 Alaska flights today"

Pros: "All good with Alaska and Virgin America"

Pros: "Free movies, clean seats, friendly staff"
Cons: "Nothing"

Pros: "Friendly and helpful staff"

Pros: "The crew was good."
Cons: "Baggage crew definitely stole my sunglasses right out of my luggage. I left them in a case in my baggage - they took the glasses left the case. I reported to Alaska, but haven't heard back for a few days."

Pros: "Very quick and easy boarding system. And, very friendly flight crew."
Cons: "The flight was booked through Alaska Airlines, but facilitated through Sky West. At SFO, Alaska runs out of terminal 2, but Sky West out of the international terminal. I went through security at terminal 2, only to find out that I needed to leave security, get on the tram and return to the international terminal."

Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"

Pros: "The staff was polite and helpful."
Cons: "Some mechanical issues delayed the flight. we had to board from a ramp/walk way. Not sure how much of any of it was within their control."

Pros: "Professional and friendly staff, clean plan, excellent service"
Cons: "Plane was late"

Pros: "The crew was friendly. They tried to be funny"
Cons: "Didn't offer us any compensation, even if it were just some snacks or something. I guess the budget is that tight"

Pros: "Smooth flight lovely flight attendant"

Pros: "Always the best service"

Pros: "Wine flys free is amazing!!!"

Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"

Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"

Cons: "needed more water"

Pros: "They did what their jobs required. They were never rude. If they were they would be talked to. They did what they were suppose to do. What else can I say? It was only an hr flight. I hour flight Jeez!!!"

Cons: "My baggage were missing while tranfering from settle to seoul and i made several calls to alaska airline and asiana airline but nobody couldnt track my baggage. Eventually, my baggage arrived 1day after very evening time around 12:00am It feels like i shouldnt book any reservation through Kayak.com i believed booking platform. Unluckly, this happend. Feel bad"

Pros: "On time. Efficient. Clean new plane."
Cons: "Their new 737-900 was stripped-down! No complimentary entertainment system at all! NOTHING. Instead, they expect the passengers to use their own smart phones. The only option is passengers have to give up their private information to GoGo to use the system. Don't do it! To add salt to that wound, customers have to pay to see a film. Don't do it! That experience alone made the flight a dud. All I can say is, thank heavens it was a short flight."

Cons: "If United can serve more than orange juice or water, so can you"

Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."

Pros: "everything"
Cons: "no complains"

Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"

Cons: "crew delay alaska has not compensated yet please help"

Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."

Pros: "Professional, fast, no frills. The flight from sea tac to Calgary was less than half full. If I could have paid $75 dollars less for each ticket I would have bought two more tickets for my kids even though we were only staying the weekend from sfo to Yyc. Would you guys consider a multi ticket discount? Buy three get one free? Or buy three or more get one at fifty percent off? That way more people could travel and fill up the seats and split the cost."
Cons: "Long trip!"

Pros: "Amazing crew"

Cons: "No ear plugs in my amenity kit??"

Cons: "Excellent service"

Pros: "See previous comments."
Cons: "See previous comments."

Cons: "Everything was great!"

Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."

Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."

Cons: "delayed flight"

Pros: "On time departure and arrival"
Cons: "Paying for seats"

Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"

Pros: "Friendly staff. Very comfortable seats"

Pros: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Cons: "See above."

Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."

Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."

Pros: "Quick and easy."

Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."

Pros: "Pleasant."
Cons: "It was scheduled so late at night."

Cons: "Crowded seatibg"

Pros: "Tried the free WiFi and movies"

Pros: "Entertainment available"
Cons: "All good"

Pros: "My upgrade was fabulous!"

Pros: "Excellent very good"
Cons: "Good service excellent"

Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."

Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."

Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"

Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."

Pros: "Good food. Great service"
Cons: "Small seats. Crowded."

Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"

Cons: "Layover"

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Cons: "Goog"

Pros: "on time, clean, prompt."

Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"

Pros: "No headphones available for flight"

Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"

Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."

Cons: "The food was supposed to be hot chicken was served cold"

Pros: "On time"
Cons: "No entertainment Small overhead bind"

Pros: "Online check in was very good. Liked the ability​ to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"

Pros: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
Cons: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."

Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."

Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"

Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"

Pros: "Friendly crew"

Pros: "We had to have the plane de-iced before we left but we still arrived in Houston earlier than originally planned. The flight was smooth and quick and with a flight that wasn't packed full I was very comfortable without a seat mate."

Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."

Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."

Pros: "Nothing"
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent a car and drive 10 hours to destination"

Cons: "This flight was significantly delayed while we waited for a late flight attendant to arrive. Delta offered us nothing but sad meaningless apologies. On top of that the PA system at the gate didn't work so finding out news as to what was going on was extremely difficult."

Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."

Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."

Pros: "Everything. Thank you"
Cons: "Everything was perfect. Thanks."

Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."

Pros: "very nice."

Pros: "I’m very good"

Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."

Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."

Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."

Pros: "Nothing good to say about this air line. Las 4 flight have been late..,,,,,,,,,"

Pros: "The staff were so helpful to travellers with small children and elderly travellers. They looked like they really enjoyed their jobs...Well Done Christine S North Vancouver"

Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."

Pros: "Nothin"
Cons: "How there was no boarding call and we missed our flight."

Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Cons: "Seat space was too tight"

Cons: "Good Choice of movies to watch on my tablet, but sound was really bad, worse than when i play my music from my tablet on the same earphones"

Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"

Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."

Cons: "The long delay, 2 kids crying continuous, no place to smoke, no one explained to me that I had to pick up my luggage in Toronto! So now my suitcase is delayed! I was told that it would go straight through to destination. I will never use Delta again! And I will not fly through Detroit or Toronto again!!!"

Pros: "Really great attendants. Friendly and humorous."
Cons: "They took the tablets pretty early it felt. 45 minutes before we landed. But other than that, great experience!"

Pros: "Flights were on time"
Cons: "Bad landings"

Pros: "Cabin crew was excellent, very professional, friendly, and helpful. The flight itself was smooth, and on time."

Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"

Cons: "My flight was not actually booked going to Edmonton and I had to rebook it at the airport to go home. Coming back to Fort McMurray my flight was also cancelled without telling me and I had to buy another ticket."

Cons: "Great flight"

Pros: "Pleasant crew. Flight left & arrived on time."

Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"

Cons: "Flight delayed, crew didn't remove garbage before landing."

Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."

Pros: "Constant thanks from crew for the passenger patience with delays due to flight crew, and then weather delays - 2 hrs total Liked the captain came out to speak, clearly I might add, to explain the weather delays and provide updates..."
Cons: "Can't complain about what was beyond my control, but flight crew needing to come from another flight and then the other side of the airport to set up, resulting in hour delay - seems like alternative should have been available or system needs a process review to improve efficiency"

Pros: "We were delayed while in the plane. The steward decided to give drinks and snacks on the house which in the end lightened the atmosphere. It did make it late for the Oilers play-off game which was likely very important to many of the business men on the flight."
Cons: "Could not figure out how to get their entertainment app to work."

Cons: "cabin was too hot"

Cons: "Delayed 8 hours."

Pros: "We were given seats in the Plus section on the short leg to Calgary."
Cons: "The plane was about 1.5 hours late arriving. A person was sick or drunk and had to deplane. It took over an hour to find his luggage and reload all the luggage. We missed our connecting flight to Calgary as a result and had to stay overnight in a hotel in Edmonton."

Pros: "Friendly staff at check-in and on flight. It had arrived early and so we were boarded early and left."
Cons: "Our flight heading to PSP was a different story. We were 2 1/2 hours late getting away, including the necessary deicing."

Pros: "Boarding was very smooth,the crew was excellent, and a very smooth flight."
Cons: "we sat in row 17 which was the last row to be served refreshments, when they finally got to us there were no sandwiches left and very little else to purchase."

Pros: "Price"
Cons: "Seats are tooo small. Plane too warm and air nozzle pressure too weak. Shape of window made seat even more narrow. Wow!"

Pros: "Flight was good."
Cons: "LAX is not a user friendly airport. Staff do not know which terminals guests need to go to"

Pros: "It's a short flight. Crew was good."

Pros: "Liked the price and small airport in Abbotsford. No complaints."

Pros: "The staff and the friendly service."
Cons: "It would be better to know beforehand what kind of entertainment we can expect, whether it is by WestJet app, or small TV screen. That way you can plan ahead what you need on the plane."

Pros: "I like direct flights. The foot room is quite adequate for normal sized people like ourselves. Staff were very friendly. Check in is fast through self serve when a person travels with carry-on luggage only."
Cons: "Our seat choices were extremely limited because we used self check-in and wanted adjacent seats. We were seated at the back of the plane for both flights even though the planes were only 65% or so full. Negotiating the aisles to the back of the plane is difficult for a 94 year old even if not handicapped or using ambulatory assistance. We only had carry-on luggage and did not wish to stand in line for a ticket agent. We felt slighted that young able-bodied single persons had closer seating. If we need to lie and say an elderly person is not ambulatory just to be given fair treatment, please indicate this in booking instructions."

Cons: "Reservation went smoothly as dealt directly with WestJet to book flight. Staff all very friendly and helpful. I do find the food is less than desirable for snacks. Could there not be some recycling on all the waste generated on a flight?"

Cons: "The lady, Serena, constantly pumped my shoulder which I recently had surgery on. Every time she walked by I would move over, squishing the person beside me, so she wouldn't hit me but yet she went out of her way to and even hit my chair several times. She was also extremely rude, I asked for water and she told me no she also wouldn't take my garbage when she had the garbage bag in her hand. I highly recommend not taking west jet."

Cons: "Delays and missed connections."

Pros: "Staff friendly, flight on time"
Cons: "in flight service consisted of crackers and water. No entertainment other than westjet magazine."

Pros: "To seats on the 767 are comfortable and more spacious than the 757."
Cons: "Flight was delayed due to mechanical issues. New plane was sorted, flight left 5 hours late."

Pros: "free wine row to myself"

Pros: "The speed"
Cons: "Small seats"

Pros: "Service"

Pros: "Great customer service Good snacks Excellent flight - no turbulence"
Cons: "No WestJet Connect Seats were a little squished with no ability to lift the armrest"

Pros: "N/A"
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."

Pros: "Boarding was easy and efficient"
Cons: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"

Cons: "Air Canada needs to step up their game and get better in seat technology."

Pros: "The service"
Cons: "Nothing so far, thanks."

Pros: "on time"

Cons: "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."

Pros: "the crew was very kind with getting those with close connecting flights off first."
Cons: "it was an hour late."

Pros: "movie selection on international flight was great."
Cons: "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."

Pros: "Nice plane."
Cons: "WAY too hot."

Cons: "Took forever to board"

Pros: "Comfort. Individual screens"

Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"

Pros: "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
Cons: "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."

Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."

Pros: "Okay"
Cons: "No cookies or pretzels."

Cons: "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"

Pros: "Crew members were very helpful and friendly."
Cons: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."

Cons: "Air Canada has the worst customer service. Hate flying with them"

Pros: "The crew was good"
Cons: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"

Pros: "The flight was less than an hour. So I don't expect anything."

Cons: "They lost my bag which was full of important clothing I needed for interviews this week."

Pros: "Crew was great!"
Cons: "Why is there no TV?"

Pros: "NIL"
Cons: "40 min flight delayed for 1 and a half hours. Missed connecting flight. Staff was extremely rude to the hordes of people inquiring about missing their connecting flight, and were given different instructions."

Pros: "Liked the smile in the faces of the crew as they served the snacks"
Cons: "The flight was delayed for more than an hour"

Cons: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."

Cons: "You"

Pros: "Noting"
Cons: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"

Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"

Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"

Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."

Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."

Pros: "Normal economy flying, you get a seat and line to the bathroom. I am thankful we are not traveling the old ways. I am over expecting too much when you don't pay much for it."
Cons: "Paid for breakfast but did not get it. However, I did not say anything to the attendant."

Pros: "Nothing"
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."

Pros: "Fast"
Cons: "Fast boarding"

Pros: "Everyone was very friendly. I liked the spaciousness of the seats. I did not feel like I was sitting on the person beside me we were both comfortable"
Cons: "Constant back and forth of the carts. The smell of the food while the cart is parked beside you is rough to if you are not feeling well. Felt like too much selling going on. I don't' need to be asked so many times about food and drink."

Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride. Small plane size did allow for quick retrieval of bags at final destination."
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer."

Pros: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Cons: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"

Pros: "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."

Pros: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
Cons: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."

Cons: "Delayed for almost 2 hours but keep saying just 50 minutes late"

Pros: "The ride was very pleasent. Staff were always smiling and super nice."
Cons: "The lack of arm space and limited seat recliner."

Pros: "The crew was very friendly. I think the one lady was new, but she was very outgoing and helpful. Always smiling. This plane had 2 seats per row, I think it was perfect."
Cons: "Boarding was delayed because of weather, I know that is not in your control but I had someone picking me up and they waited a long time. I had to buy them lunch. There was no food on this plane. There was no touch screen entertainment system. It was have been nice to have that."

Pros: "Price"
Cons: "I booked a seat to be seated right next to SO. However, upon check-in, they changed the seat without telling me. Fortunately, we were able to exchange seat to be seated together."

Pros: "Flight was on time"

Pros: "Everything was fine. The plane is pretty spacious."
Cons: "Had to pay for food on an international flight??? One bathroom in the back, and flight attendants were blocking the way to it for at least 70% of the time."

Pros: "Plane was very clean, airline staff were nice, rebooking a flight was super easy (automatic and via email)."
Cons: "They are very strict with carry-ons, and their overhead bins are quite small. If you have a "pushing it' carry-on that fits with US carriers, assume it will not fit on Air Canada."

Pros: "The crew was friendly and helpful. This is a short flight on a small plane with only a few passengers."
Cons: "There was no food or entertainment, although they did offer drinks. It, as always, was cramped because airlines offer little in the way of leg or arm room: because this was a smaller plane, roller board suitcases wouldn't fit in the overheads so they offered sky check, however my backpack wouldn't fit either, and I couldn't sky check it because I was travelling with my laptop, so I spent the flight with it crammed at my feet, even though it was an average sized school backpack."

Cons: "The drink service only had juices and no small complementary snacks were given. Air Canada is sure getting cheap..."

Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"

Cons: "The flight was very late so even though we made our connection in Vancouver, our luggage did not. Not a peep of an apology from Air Canada either."

Pros: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Cons: "Leg room!!!!"

Pros: "On time"
Cons: "Comfort"

Pros: "Plus seating was wonderful. Very comfortable."
Cons: "Could have used more water."

Pros: "Overall I had a good flight. I do not have any complaints."
Cons: "No complaints."

Pros: "Delta customer service rerouted me to an American Airlines flight that got me in only 4 hours late."
Cons: "If I'd kept my original flight I'd have been over twelve hours late."

Pros: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Cons: "I didn’t like all the excessive noise from the plane and kids."

Pros: "No issues and it was on time"
Cons: "Not applicable"

Pros: "Mas o menos"
Cons: "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."

Pros: "Boarding and landing ahead of schedule"

Cons: "Very cold"

Pros: "Crew took special care of my guitar -- much appreciated."
Cons: "Small plane. Kept bumping my head when I got up."

Pros: "Good customer service"
Cons: "did not like how when I booked my flight and chose my own sit and they switched me to a different sit that I did not choose when I purchased my ticket."

Pros: "Nothing"
Cons: "Called customer service and lady was siper rude!"

Pros: "Nice staff and comfort."
Cons: "I didn't like that when I got on and off my flights. When I asked for help because I am deaf and mute no one would escort me to the planes cabin or the right gate. Had to ask 3 different gates which way do I go because I cant hear and I was upset because I thought I wouldn't make my flight. My wife made sure that they put on my information in the system that they would help me, but I guess it doesn't work like that. In future I will make different arrangement so that I can get the help I need."

Cons: "Lost my luggage and no response, All my clothes, medicine, cosmetic in the bag. Please rush it . You guys spoiled my trip."

Cons: "This flight did not exist. The flight was operated by united and was cancelled a long time ago. Air Canada did not inform us of the flight cancellation and did not take any responsibility for it. United did but inform us of the flight cancellation and blamed air Canada. I fully blame kayak for our ruined vacation and will never use this service again in my life."

Pros: "The communication via Kayak was great in notifying me there was a 25 minute delay."
Cons: "Not seating with my kids but they loved the sense of independence."

Cons: "I am TSA approved. I am Global Entry approved. The TSA pre- check did not appear on my boarding passes. I was body searched 3 times, had no privileges, my luggage opened and scrutinized."

Pros: "The friendly service and easy experience. As well as the car of the crew"
Cons: "The seats were A bit stiff but that is the only thing out of many positives."

Cons: "Our flight was delayed and we almost missed our connection. Our baggage was not at our destination and the flight attendant at the counter was rude and barely helpful."

Pros: "Nothing"
Cons: "Flight attendees were very rude and the flight from Chicago to Louisville. The plane was delayed by an hour for maintenance, the plane was disgusting, very dirty and nasty."

Pros: "It was a very nice direct flight. Crew was pleasant and captain gave a friendly goodbye and thank you on the exit."

Pros: "United greeted at check in at airport"

Pros: "The fact that it was actually on time and flight went according to plan."
Cons: "Seats uncomfortable with very little room."

Cons: "My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight.My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight."

Pros: "How fast they recovered my lost bag"
Cons: "Small plane, had to check in one of my bags at the gate, took forever to retrieve my bag, thus I missed my connection"

Pros: "Boarded on time. Pleasant flight staff. Arrived early without a delay in getting a gate or luggage. Pleasant flight staff, good service."

Pros: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."

Cons: "It was a small plane and there was no entertainment"

Pros: "Flight on time."
Cons: "Seats uncomfortable"

Pros: "N/A"
Cons: "I was unable to make the first flight and called a week in advance to change the first flight. I understood I would lose out on that but wanted to keep the return flight. I planned to buy a one way ticket out. Kayak and the airline both refused to assist and affirmed I would lose the return ticket if I failed to shoe for the initial flight. I had to buy a whole new round trip ticket."

Pros: "Friendly, attentive staff. Great seats with plenty of leg room."
Cons: "Nothing"

Pros: "The flight attendant gave our baby a banana, which was super sweet."
Cons: "The flight was delayed for an hour and they turned off the AC for 20 minutes of that, which got uncomfortable."

Pros: "Getting home"
Cons: "Delays delays delays"

Cons: "There was food on my seat and a cell phone from the flight attendant."

Pros: "Smooth boarding and flight. I arrived early again to my destination. No problems with my flight into Edmonton."

Pros: "organized; smoothest landing i have ever felt/ or not felt, could not tell the difference between in the air still and rolling down the landing runway. Awesome Pilot."
Cons: "your computer automatically slams internet buyers into a window seat, very cramped, ... no option provided at time of purchase visible without hunting it down."

Cons: "In flight snack"

Pros: "The staff was so nice and helpful with everything I needed!"
Cons: "As a first time flyer, I had nothing to complain about."

Pros: "Great crew. Weather delays, but my check bagged made it even with a tight connection at O'Hare. Nice new plane (EMB 175) with wi-fi and streaming movies and TV."
Cons: "Snacks weren't that great (Zesty Ranch Mix). Some trash in my seat was not cleared out from the previous flight."

Pros: ".The attendant was caring and efficient."
Cons: "The boarding process seems to be a cluster of misguided sheep. The aircraft is uncomfortable even for us thinner patrons."

Pros: "Window seat was very comfortable and nighttime views of San Antonio and Houston were beautiful."

Pros: "Everything was great on time and friendly"

Pros: "Flight on time and crew was very nice. The ones for food and entertainment were because we didn't have any. But they were offered"
Cons: "Our seats were changed for some reason so we were not only split from our friends we were traveling with but we ended up in last row. Very noisy and very uncomfortable."

Pros: "Friendly staff"
Cons: "Tiny seats. Tiny aisle. Uncomfortable seats. Large person next to me so I had less of my own seat."

Pros: "flight was ultra fast. landed half hour early. was awesome!"

Cons: "Being crammed on the tiniest playing on earth with super rude flight attendants. And the lady next to me was so big I had a half a seat."

Pros: "The entertainment is flight dependant. One flight had a personal tv monitor which is cool but you have to pay to watch it. The other had a thing where I could use my device and they had a decent selection but for some reason I kept being disconnected, the problem could have been my device but since I have never had that issue with the device before I blame united."

Pros: "It took 15 hours to get home"
Cons: "that it took forever"

Pros: "Everyone is pleasant and helpful. The wheelchair arrives promptly."
Cons: "The seats are small."