Pros: The staff was very helpful and friendly. The Nissan Altima was great and wonderful gas mileage
Mar 24 2016
Amazing Service like I've never experienced before
Pros: I honestly have never had an experience like this. Everyone was extremely helpful, kind, fun. It was an absolute joy to walk into the office and meet your staff. They were all wonderful!
Cons: The car itself is not one I would buy (Nissan Micra) but it did the job. It was clean and well cared for, just a very uncomfortable car to take on a long trip.
Sep 20 2016
Cons: Guy was a jerk and will never rent anything from there again
Aug 2 2016
Pros: Good dependable vehicle that got us to Jasper and back.
Cons: Reasonable price
Good dependable vehicle
Sep 26 2016
Pros: Fast, friendly, focused on service!!
Dec 17 2015
Pros: I liked the car.
Cons: I rent from Enterprise a lot and I'm usually happy, but this time I was disappointed in the level of service. I called for a pick-up and they said they'd be there no later than 10:30am (I had somewhere to be 4 hours from where I was staying and really needed to get on the road). The ride didn't arrive until almost 11:30am (I called twice to see where the driver was and they assured me each time that he'd left and would be there - I only live 15 mins from the enterprise branch). When he finally arrived he sat in the car and watched me load 7 big bags into the car by myself (several heavy trips out to the car, and I'm a small woman). It's just not the service I expect from Enterprise. I'll think twice before I rent from them again because they're generally not the cheapest option but they usually have good service. Next time I think I'll try someone else.
Dec 31 2015
Pros: car was clean and in excellent shape
Cons: no snow tires-unable to provide map of the city
Jan 9 2016
Pros: They offered options when they could not provide the full sized I asked for. The options provided great value but I really would have liked the full size.
Feb 24 2016
Pros: Friendly employees
May 1 2016
Great start to finish
Pros: The service Was impeccable and the rates were very competitive. I got upgraded free of charge :)
Cons: The vehicle wasn't dirty by any means but you could tell it wasn't cleaned after its last use (chips in the truck bed, some stains in the back seat). This is most likely because there was a last minute complimentary upgrade.
Cons: Although the drop off was to be attended until 7pm, there was no one in the kiosk when we arrived at the airport well before 7. We went inside, the desk clerk took our paperwork and that was it. Upon return home, we had a phone message stating there was a scratch on the car and to call, but we could make out neither the name or the phone # of the guy who called. We called the only # we had for Avis in Edmonton and told them, we were unaware of any damage that occurred while we had the car. Hopefully there inquiry will show earlier damage, but both garages where we picked up & dropped off were dark, & no one accompanied us either place to look over the car.
Jul 25 2016
Pros: Very quick drop off. Friendly representative.
Sep 12 2016
Fast & convenient & no BS .
Pros: Speak up and drop off Was very fast and nobody tried to sell me any think.
Cons: I consider $760 for a smal suv without insurance a bit pricey but didn't had a choice at the moment.