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Kind and friendly atmospere, good food, location
Staff extremely helpful Difficult to get l;uggage from carpark into hotel. A luggage trolley would be helpful.
Good staff, warm furnishings, appealing inside not outside basement rooms no windows it what they sold you, thing of the past, smoking not controlled well makes it unpleasant for the non smoker
Service oriented, Clean, good value and well organized, -well thought out details. None
Food was great. E-Mail access appreciated. Staff helpful.
Good staff, Quite location, very large room
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Helpfulness of staff
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Everything was good.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
The hotels proximity to the airport Lack of parking
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Great value for money and shuttle to airport excellent.
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
fantastic hotel best ever
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
Ok Old furniture
The facilities Some of the hotel personnel were less than courteous.
Very friendly and efficient staff. I kind of missed a minibar with some night snacks.
Free drink at check in Price for breakfast much too high
Staff was super nice. We even got a voucher for a welcome drink. Easy quick check-in.
It was very beautiful new hotel. Hotel staff kindly told me many pour questions in English.I could relax so much. It is located in Darmstadt downtown, and near Machilda hill. To the station, It takes 20-25 minutes by walk or it costs about 10 Euro by taxi or about 1 Euro by bus. Good location!
Very friendly and helpfull employees. Nice, clean and modern bedroom. The food is delicious and a faire price.
Great mattress, air con saved our lives, quiet at least in the back side very friendly helpful staff Bathroom a little cramped - door blocks toilet, and toilet flush button behind seat. It's a 4 star hotel-shouldn't be this way.
liked the location some of the design features were good no tea/coffee making facilities in room.glass partition between bed and shower. wet bathroom floor when shower is on mollers not open till 9am on a sunday - should be open earlier for snacks and coffee. insufficent lighting
Centrally located brand-new structure, with spacious and modern rooms, very comfortable mattress and bedding, clean bathrooms. Delicious food and great service at the hotel restaurant.
Excellent and comfortable
Nothing to really comment about other than it was close to my office work place. But this situation was unique to my situation and not for all travelers. The rooms was small for the price I paid for a 4 star hotel USD $---/nite. The location was not the best and the parking entrance through an auto elevator that is so narrow that you fear of scratching your car when entering the elevator to park.
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
It's Location - near to airport and near to Motorway Limited food choice for dinner
comfort of room, availability of computers and restaurant
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
bad ventilation in bathroom, and hard to get key for locker in sauna
Quiet, comfortable room No in-house fitness center.
everything ok internet
no hot water/coffee-making facilities in room
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Clean & nice Nothing
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Good breakfast No free wireless internet, though listed
Excellent service. Very responsive staff. Good breakfast. Quiet room at extra charge. Internet at extra charge. Breakfast not included in room price.
Location and staff Would have liked to have a coffee pot in the room
Pleasant room, great bathroom. Very clean. Friendly and efficient staff. I will probably return to the Ramada.
A nice central hotel. Clean and tidy. A smart dinning room that was absolutely spotless. There was no fridge or tea/coffee making facilities. This would have been highly desirable with the very hot weather.
Lot of noise from traffic
the comfort of the rooms the excellent service from every member of staff we were made to feel special something you dont get very often nothing at all
Friendly welcome, competent staff. Room was cool, bedding was not warm
A very decent place to stay, room was spacious and clean, and had a good -sized fridge (there was also a hotplate but strangely no crockery or utensils!). The staff were polite and helpful, and the hotel is well situated for the clty centre.
Very polite personnel and also very clean rooms. Also they are helpful and the condition of the Hotel is very good. With these rates it was very annoying that there was not any kind of free internet connection. The only possibility was to pay 10euro for 60 minutes of internet connection..... and more if you need more time. In 2010 10euro for 60 minutes Internet they must be joking...
It is a nice hotel, almost a family house. Functional, near to the city center.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
the staff;location;excellent breakfast
It was a buisness trip and I visited an exgibition and met friends.
The boss jack is a wonderful person, and friendly.
Quiet , close to airport / train station
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
I felt very safe and at ease using this hotel, very close to the train station allowing a 20 min train journey to frankfurt city centre
Everything was wonderful! Nice location, close to the train station. Steigenberger has more than one location. I got on the one to the Steigenberger Airport and had to be returned for another bus. It is easy to get a couple of them mixed up.
The hotel was a reliable business choice during Messe Fairs. Convenient metro gets you to city inside 30 minutes.
Staff were very friendly and helpful, and the room was comfortable. Some of the ecoration is a little 'tired'
The fact that it only lasted one night.
Keeping the promises that were advertized
My wife and I like the convenience of the shuttle bus from the airport to the hotel - and back. We enjoyed the breakfast.
It was close to Train Station They should also have information about group fare for trains etc.. at the hotel
Nothing Over priced -this would be my absolute laste choice if I needed a hotel in the Frankfurt airport area.I have been using Steigenberger Hotels in around the Frankfurt air port for the last 30 years and this was the worst.
Good Location no a/c, very loud outside & above
Very professional and friendly staff.
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Great location and low room rates. Wish there were more hot options for breakfast.
confort and shuttle between the airport and the hotel nothing
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
near airport parking charge, Wifi only at public area
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
If you need an overnight in Frankfurt! This is the place!
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
Room was nice - expensive becuase of Buch messe. I understand this but I will be coming to Frankfurt every week until December and this price put me off for future business. Also I paid for parking but each time I wanted to park my car, I had to get out and ask the receptionist for a key and generally had to wait about 20 minutes before it could be found. Also the hotel entrance area does not reflect a decent hotel. It looks like the entrance to a warehouse.
room is big enough price too high
Staff was friendly, personable, and accommodating. The room was large, renovated, but not without imperfections (small hole in a ceiling probably from some incomplete wiring, older toilet bowl in a newly refurbished bathroom, aging frame on the large French door.) The star rating was off. This is a two star (**) hotel under construction that will hopefully achieve a three star (***) level when complete.
The drive to Frankfurt Airport was cake! 10 mins and i was there.
book rooms, good service and cleanness dark light of chandelier
The room was clean and spacious - on 20th floor with great views. The bed was as hard as the floor ! In fairness the staff did offer to put me in another room for the second night.
Staffs are friendly and helpful. It offers the most spacious room and good view of the town. poor sound-proof
The location of the hotel and the large room. The bathroom was also quite big and clean but there were things to improv, mostly the ceiling.
Directly in the city center next to the shopping mall. Enormous room. Balcony. Furniture a little bit dated.
The size of the room and the quality of the bathroom were good.The chairs were "tired" otherwise the room was very good. I arrived late (11.30?) and there was nothing available to eat-but I appreciate that it is difficult to provide at that hour.
average hotel, no real stand out points Room service took 1.5 hours to arrive. Room door would not close..i had to change rooms! terrace in every room but 12 floors up with a low guard rail, i was affaid to use it! overall, hotels was a little tired!
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Relaxing atmosphere and an excellent buffet breakfast
Everybody was very nice, and especially the barkeeper I had a good night.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Proximity to Frankfurt Airport.
Comnevient location. Noise from passing trans all through the nigh was not conducive to a good sleep.
There was a bad smeel in all the floor from the elvator to the room door and especially in the room, where the smell from the toillett was very bad ; I was forced to have the window open ...
It was in a very industrial part of the city and near the train tracks. Staff was friendly , rooms were decent.
I very much enjoyed my stay and found to staff to be very helpful with regrards travel information. I aslo found the rest of the hotel facilities to be of a very high standard. No not really.
Bathroom was clean and nice, wall paper needed to be changed
Nothing Staff was surprisingly cold and indifferent; not helpful
The exceelnet serviceand the silence in the room no
room service excellent
The employee were very helpfull, nice food. The internet and brakfast had to be paid separately and were very expensive.
Guys at reception outstandingly polite and professional tried to park in front to unload baggage (loads of, am female and no body builder). Was mobbed by managment.
business, shopping No
Front dest spoke english. Breakfast was delicious. If they ran out of eggs, you can ask and they will make more for you.
Clean, newly refurbished room with modern decoration, comfortable bed and good bathroom.
Great location. Breakfast excellent. Liked the coffee and tea making facilities in lounge area.Will use this hotel again if we return to Darmstadt.
friendliness of staff The entrance looks a bit poor. Once you take the elevator to the Lobby (3rd floor) everything changes.
the location in the center city it's a charmless, somewhat ugly building. The only soap provided is bodywash. We had to buy a bar of soap.
central location Double bed was not really double - instead it was twin beds
Good central position Looks grim from the outside - above a car park
location, standard for price, breakfast
This is the second time we have stayed here. No complaints. Efficient and very polite service. Excellent breakfast.
They let us check in early that was the best part The room was very small they charge you for the shuttle from and to the Airport.
Service and comfort
That it was near the aiport, since we were just there overnight to take a flight out the next day. But also that it was easy to get into Frankfurt city from the hotel (via bus and then metro). Extra charge for the shuttle.
staff spoke english , most of the time service was good .Nice they put baby cot in the room .Parking . breakfast was poor , there was chose , but horible taste( wrongly made ) e.g scramble eggs , some food was off .( fruit salad) Breakfast time staff not attentive .Brathroom very dated .
the spacious room, furthermore standard what you expect at a Holiday Inn The entrance is difficult to find when it is dark. Parking lot full of weed giving the impression that the building is empty.
standard holiday inn, you know what you are going to get and everything is dne reasonably well Poor TV, other hotels of similar quality in Neu Isenburg have BBC channels. I wouldn't expect this in hotels in the middle of Germany but would in an airport hotel. Holiday Inn still too expensive compared to competition
The staff at reception was super helpful and nice. no free internet service
Unfriendly, unprofessional staff at check in.
Good Ambience Good Location
Very good distance to the airport and the city. Huge room The interior did some mileage although everything is looked after it looks well used. Not enough value for the money but this is nothing new around Frankfurt airport (and other major airports). The smoker rooms are accomodated on the first floor hence the second floor where I stayed came to enjoy the cold smoke anytime you went to the lift/stairs - disgusting!
The hotel's shuttle should be free of payment like in any other hotels and you have to provide this service every day/week. This is a very important issue for travelers.