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Everything is great! piecefull & quiet, the service is great, everybody working here is friendly & helpful to all needs. Everyone in the front desk clerk, the manager & room service is amazing! how polite & quite the girls are when cleanin
It is very good, all staffs are very kind, clean room,. Brackfirst is very exccellent
Price Hotel is facing a busy street, quite noisy. Bedding and quilt are not comfortable. Basically it is an ok stay for cheap price.
The breakfast. Hotel needs a good overhaul as far as maintenance. I brought to their attention several things that should have been caught by cleaning staff and or scheduled maintenance review.
it was close to a grocery story, which was nice for buying food and wine. Limited parking. Also it said that beds would be assigned after purchase, i could not pick how many before hand. They charged me an extra $20/night for 2 beds. At the price i paid i could have stayed in a better location, closer to the city.
Breakfast was good. There should have been a Microwave Oven in the room.
Price The hotel was adequate. I did think some of the towels should be replaced. One of them had several holes in it.
free parking is great, room is clear and clean traffic noise from outside
This guest did not leave comments about this hotel.
hotel was quiet at night, service was very good. central location with nearby quick amenities wifi needed a username and password daily.
All of the staff were so nice. They greet you everytime they seen us. The room was clean and they cleaned up everyday & we were there 4 nights. I would return .
I rented a Petfriendly hotel is why i Couldnt get the lowest price of the day understandable my room was paid in advance the hotel desk person asked for my credit Card then places ahold 100 fordamages when leaving he seen my Very small tensas 50 forð�
very nice and great location the quilt was a bit stained
absolutely nothing to like Room 102 was dirty the shower wasn't no clean the air unit was old that the heater didn't work and the knob was so faded u couldn't tell what it was on.. Overall this motel 6 is dirty will never stay again
The room I stayed in (240) was spacious and newly remodeled. It had decent furniture, a comfy bed, big desk, plenty of bathroom space, new carpet and tile, and a 40" TV! After 10pm it was very quiet as well! It is not in a great part of town. The parking is in the very back and a little sketchy, not to mention there were quite a few people hanging out around the entire place that looked the same. The grounds and property of the motel are also dirty and in pretty bad shape. I guess they have just started renovating this place so maybe better soon?
Good food close by A little far from beaches
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
Pool was open even with rain and had warm enough water to swim outdoors in 60 degrees weather.
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
Staff was great
Nothing The hair in our room, and how dirty it was, and how we still haven't gotten into contact with the manager there
I would definitely go back
I have never stayed there before. I was pleasantly surprised how nice it was. The resort hotel was luxurious and accomadating.
We loved the pool- great view and super relaxing. We were able to order margaritas from room service out there. Nice central location for visiting Disney and Hollywood.
Nice hotel. Good restaurant. Brutal food options outside of hotel offerings.
The claimed every room had a balcony but we stayed in a room without. They were not helpful with our request to upgrade either. Just over all not a good experience.
The overall look of the place was very nice. The rooms need to be redone, very tired looking. I could feel the springs on the bed. We went to the New Year's Eve all you can eat Prime Rib and Lobster dinner. Almost everything had an Asian touch to it. Meaning the steak was Medium to Medium well and up. The lobster was cooked in a brown sauce. Just really not what we expected.
grounds view from room window free parking noisy toilet when flushed low battery for safe in room short range from TV remote to TV
Golf courses Ike & Babe Elevator noise Inconvenient restaurant location from lobby
Staff was very friendly, location to restaurants was great, room was spotless and the mattress more comfy than my own. Nothing negative to say.
The room were cozy and the area was nice, right near a shopping plaza. At check-in the gentleman helping us was very rude! The next morning after check-in we realized that our sink was clogged and it took away for someone to come and fix it.
Nice hotel.. clean.. comfort. A lil old building for the price
Nice service at front desk. Clean room. Vending machines and Ice machines didn't work. It took me an hour to get a bottle of water.
Breakfast, beds, pillows and blankets were all good. Didn't like the channel selection in order to entertain kids.
We arrived late and Martin the person on front desk was very helpful and accommodating under the circumstances. Thank you.
My backpack was taken from my room while I was out of the hotel room, I asked the employee at the front desk if it had been recovered in the lost and found and he said no. After 30 minutes of talking with the employee, he went into the main office and brought out my missing backpack. Our room had been locked at the time of entry, this led me to believe that it had been taken by one of the hotel staff members. My sister and I felt unsafe and very uncomfortable with our stay at the Best Western Plus in West Covina.
- 24/7 access to amenities, such as microwave, eating utensils, snacks, etc. - lots of parking indoors and outdoors - large, comfortable room - carpet in the room was a little dirty
Staff was great. Our bed and pillows were so comfortable. The entrances are few and so you have to walk a lot to the rooms. The back elevator is really stinky from the laundry facilities gassy fumes. The main elevator takes minutes to arrive, so we took the stairs quite often, There were 3 police cars at the entrance on Tuesday, which was alarming. Our A/C unit was so sketchy on the 2nd night so sleeping was an issue. It would come on for 2 mins and go off forever. It was hot in there. 3rd day it worked fine.
Friendly staff Only one elevator
Room are clean and the beds are super comfortable. Hotel is under remodel but excited to see the new improvement.
I had a small issue ( the room next door was having some kind of party) normally I'd go with the flow... But I'd been in Vegas all week for work and i just wanted some peace and quiet. I called downstairs, they moved me from the 5th to the 9th floor and gave me 2 drink vouchers. Great price, I stayed in a hotel the night before at 2 times the price and it wasn't half as nice. I will be staying at the Doubletree Monrovia next time I'm in LA.
It was so nice everything about this hotel was great . Has been me and my boyfriend's favorite hotel up to now . Everytime we go there we get great rooms . And there service is great as well There wasn't one thing I didn't like about this hotel . The only thing I wish that this hotel and other hotels offered was making a reservation online being able to get the options to there guest once arriving if they want to pay cash or with a credit card but it automatically charges a credit card upon making a reservation online .
Location Torn carpet, mold in bathroom, very low beds (typical of water beds in the 70s) noisy fan on heat pump, expensive breakfast buffet. We will not stay again.
Close to the freeway, making it easy off and on. Near to other eating places and shopping. The breakfast buffet was not that good for the price of $30 plus tip. The service however, was good. The bed were to low, making it difficult to get in and out of the bed. The room was clean and confortable.
The hotel is very quite in nice busness area, safety and secure nearby alot of restarents, The hotel A/C very old type with some noise, The worker in the in the restarent during breakfast time they are not to the level for trealing the people
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
Big room, free vending machine, free breakfast.
The location is great for us. We visit Los Angeles often and like to have a last night on the far northeast side of town so our drive back to Las Vegas is shorter. The breakfast was good. The rooms clean and comfortable. The water pressure in the shower was beyond pathetic. I don't know why, because the pressure in the sinks was fine. Also, there were not enough people working the breakfast. We asked for a straw for the baby, waited ten minutes and then had to hunt down someone else and ask again. It took awhile.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
CLEANLINESS. Location. Easy access to freeway. Walking distance to restaurants and shopping. I was not able to experience any of the amenities: gym, pool, onsite restaurant and room service, but it was important to me that these were available to me on this booking.
There's a restaurat right in the lobby and it is close to freeway. Front staff aren't friendly nor courteous considering this is a 4 star hotel. No hellos or welcome back nor have a great day everytime we passed by the front desk. I woke up with someone knocking in the door who is a construction worker.
clean, convenient no
This guest did not leave comments about this hotel.
Gracious and welcoming front desk staff. Comfortable beds! Coffee/tea maker in room. No.
I loved the customer service. The Associates that helped me were great. They went above and beyond. The hotel was beautiful. I will be back.
Location Too noisy, the refrigerator in the room started making noise in the middle of the night
Hotel is conveniently located to freeway (could see traffic, but not really hear it) and walking distance to restaurants. Rooms were clean and staff was friendly and accommodative. Breakfast buffet was consistently good. Elevators are on the smaller side (5-6 people max, less with luggage). Only two drawers for clothing storage (though extra shelving in the double wide closet)
The size of the room. No complimentary breakfast was offered
Nice room, clean and quiet. Nice room but it had a very small bathroom and small front door. The room was almost like a micro hotel room.
Great central location. Very nice, clean, spacious
Close to restaurants, malls. None
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
Chan, friendly, and accommodating. And a great breakfast to boot.
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
Cleanliness and accessibility to resturants, walking distance
Love Hampton inn always nice
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
Terrible road noise!!!
Large, clean room, comfortable bed I think I should have been told that work was being planned for the front of the hotel. Carrying heavy gear around the corner to the side entrance was very inconvenient. Could not take advantage of the breakfast offered because I had to leave for work before breakfast started. Need to expand hours to accomodations earlier hours.
The air conditioner was amazing The tv was really old, there was no trash can, and I was bombarded to leave 15 minutes before check out.
Nothing Super old . I never seen a TV that bad in my life the picture was sliding on the screen . Furniture from 1920s
they refused our reservation even tho we had one causing us a big in conformance. thevstaff
Location, comfort, breakfast quality and value for money Front desk was not too accommodating to change king bed to 2 beds
For a quick trip this hotel was perfect, the rooms, staff in general everything. The food at the hotel wasn't that good.
The cleanliness of the room, the friendly staff / front desk, maids, kitchen helpers. The location and the price rate. Breakfast schedule is pretty good and so is the check out time. Breakfast. If served more varieties of hot breakfast, it would be good. The bed is not firm enough (bouncy). No jacuzzi / pool.
We stayed at second floor. But we were annoyed most of the time by the squeaky floor above us when someone was walking up there. Plus the next room's toilet was leaking which constantly made noises the night we were there. Another unfortunate thing was the AC system in our was broken. The receptionist told us to unplug the cord and reset the unit. However, we were never able to fix it. After all it was not that bad. At least, the breakfast got our thumbs up.
Loud doors slamming all through the night. It was just liyd period. Had to buy ear plugs just to sleep.
Staff was helpful and nice, room was clean, and plenty of parking. The bathtub was peeling, the towel rack was about to fall off, and bad sound insulation, you can hear everything outside your room and overhead.
Walking out the door for the last time and greatly relieved that I would never be going back. The place stinks-icky-sicky carpet deodorizer smell. The room was unclean, the bathtub wouldn't drain, the air conditioner didn't work well and the bathtub looked like it hadn't been cleaned in a year. The staff moved us to another room that was better, but had clean issues as well. Definitely never again on this hotel!
just other hotel, room was clean, bath was ok
Great value. Clean hotel. Better price than the Westin or the Hilton and you get the same thing. Plus more. Couldn't check in until 4pm.
Hotel had a great breakfast and comfortable beds There was ants in the bathroom being on the second floor
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Will not stay there again
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
The Bistro was good, a little over priced. The employees were very nice. This courtyard does not have the Happy Hour or the Breakfast that all the other ones we have stayed in. The room was smaller than the ones we usually stay in and the in room coffee machine had 1 pkg of coffee for the 2 of us. That would not have been a problem if there had been coffee in the lobby or the Bistro was open. It didnt open up 6:30. The furniture in the Bistro was worn out.
Employees were pleasant I came there with my family which included a toddler. He found a sharp object on the floor. Which looked like either a thumb tack or needle. Which tells me housekeeping didnt clean properly. I also did not like the smell of the hotel and the rooms. Smelt like old people
Close to softball facilities Parking with easy access to doors to rooms Can't get Marriott points when we book through kayak
The staff was friendly, the rooms were modern and nice looking (at the time of our stay, they were remodeling and we got to try one of the newly finished ones,) and there was a complimentary breakfast for a decent period of time, 6a-10a with a nice spread. In our experience, other hotels in the past offered it for short times or had like, bagels and fruit and that's it. Here they had a waffle maker, eggs, sausage, potatoes, juices, coffee, etc. The night before, they also had a list of restaurants in the area that would give you a discount on your meal when you presented your room key. Many options available within walking distance. Anyway, we'll stay here again. Very happy with our stay. There was nothing negative about our experience.
Staff was very nice. Hotel rooms and beds were clean. Wifi was slow.
The service and staff were very nice. Great Peruvian restaurant close by with 10% discount from hotel. Comfortable room. The air conditioning was too loud.
The overall appearance was nice, same for the staff. But, when the neighbor in the adjoining room got very sick and I wanted to leave the management became impossible to work with. The management didn't have a comparable room to offer me when the person in the adjoining room got sick and was constantly coughing up stuff all night. I asked to check out and they wanted to bill me one night extra as a penalty for leaving before the end of my reservation. I had to fight with them for over an hour before they let it go. Suggest paying by night only.
The workout room was clean and open 24 hours for use by the guests.
Breakfast was nice. I everybody used it. The bed was also comfortable Had trouble draining the water in the tub and couldn't control the AC