The family-friendly ski Hotel Univers is situated in the centre of Encamp village only 800 metres from the Funicamp funitel cable car. The hotel is just 4 km from the main shopping areas. The Hotel Univers has more than 40 years' experience and offers a ski locker as well as a free WIFI wireless Internet access point. Reception is open 24-hours and there is a safe cloakroom and lift access. The hotel includes an on-site café bar restaurant games room and TV room. Room and laundry services are provided whilst guests arriving by car can leave their vehicles in the hotel's own free private car park or undercover garage. The hotel has 31 guest rooms including double triple and 3 single bedrooms. It also has special family double rooms for 4 or 5 people. All rooms are very comfortable and well-equipped with full bathroom direct dial telephone satellite TV Internet access and central heating. A balcony/terrace is also provided. For an additional fee guests can go mountain biking or play billiards. The restaurant serves traditional food and a breakfast buffet.
Strange cancellation policy. At a day of arrival after check-in we went for a walk to look at better place to stay and found one. Later this day I asked how can I check out on the next day from my hotel. I was told that it is not possible. I should make my cancellation 7 days before check- inn. That seem to be some bs.
The waiter was Portuguese and treated us woderfully well. It is located 100m away from the main street and it is very calm area with a river in front of the hotel. It has good accesses to the Andorra-la-Vella by bus, and if you need to go to the Funicamp (access to Grandvalira), in Encamp, it has a small free train that can take you there. You just have to get it in the main street (200m away from the hotel) and it arrives every 30minutes. The cooker makes some nice designed dishes (although very different from the Portuguese food).
After paying almost 900€ for the hotel, we requested an envelope, and they charged us 0.10€ for it! Incredible! There were some confusion about a channel we wanted to see a football match, that one of the owners said they hadn't, and other say they did. Apparently the only place they had it was in the restaurant, and at the match time, they turned off the TV so no one could see it! Ultraging! Breakfast too poor.
Food, Staff, cleanliness
too hot, bed was rock hard