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everything was within walking distance... the front desk staff...ms elena?? was very helpful... loved it!!!
The fact. that the hotel is alongside the Gondola lift is very convenient.Also it is only a short busride from the shopping area.
the hotel was well clean and fresh the sofabed was not good condition
I loved the warm ambient, luxury furniture, and the location, its great to be in peace with great landscapres.
facilities, (gym, swimming pool) and the proximity of te slopes
It has a very good location and you can go skiing without taking a car. It is nice also to go to swim and jacuzzi after ski all day and mountain walks. You can notice that all rooms are for smokers. I don´t smoke and I notice that inmidiatly and I didn´t like it very much. You cannot avoid the bad smell even if you have window opened all day. There should be few rooms with fresh air and just for non-smokers.
very professional and friendly staff, excellent service
The hotel staff were polite, accommodating, helpful and friendly. The hotel is clean and very comfortable. Everything is what you expect from a 4*. The lounge bar could have more luxurious seating instead of cafe like tables and chairs and children should not be allowed in the bar, there are plenty of other facilities for them.
A very nice hotel in the centre of town. Large 2 bedroom room. Staff friendly and helpful. Excellent facilities (indoor pool great for kids). Excellent selection for breakfast and included in room rate.
easy access to skiing area SPA available limited choice for brakfast - usualy you stay at ski resort hotels 7-14 which mean you get tired from breakfast menu quite quickly
We liked the swimming pool and sauna - very comfortable for kids. The staff was very nice and helpful. Good room for a rest/for kids with a fireplace. Food (dinner) is not tasty - made from semi-finished products, very poor range/selection (not a buffet, but you choose from a range of 4 dishes suggested), was difficult to feed kids (the other restaurant is a fish one).
Nice and clean rooms, friendly staff. There is an inexpensive public parking nearby and the bus stop for the ski train is very close. WiFi not available in the room
Friendly atmoshere, and nice staff
Nice mountain family hotel. Andorra la vella is not far by car for dinner. The main reception staff could be friendlier.
everything made easy by warm welcome, friendly, efficient service and good, warm room , with straightforward traveller's breakfast provided.
Very good hotel in a charming location with nice mountain views. Excellent staff friendly and helpfull. Breakfast and parking included for a good price. The room was not very clean and some of the public spaces look old.
Very friendly and helpful staff, lovely setting and views, close to town centre.
The welcome from all staff, food & ambience. Smoking, & allowing dogs in rooms & restraunt.
the hotel manager was very helpful and he gave me advice as where to go for some of the best views and restaurants to visit, the hotel is very nice and i would reccomend it to my friends and family
The room was good in size and 4 beds, exactly what we needed The bath door did not work
Friendly staff. Excellent value. Good evening meal service and excellent value. Rooms were a little small.
The welcome received, nothing too much trouble!
The service level was very good. All the staff we spoke with were very helpful, although on one occassion the order was completly misunderstood. I thought the car parking charge was quite expensive, in relation to what we paid for the room.
Size of the room - we weren't expecting a suite so were very impressed that we got one! Very accessible location. Well stocked bar at very reasonable prices. No bottle opener in the room
Free internet access.Excellent location in the centre of Andorra la Vella.Spacious room.Excellent hotel staff.Very clean room Expensive parking.I asked queensize bed & i had two twin beds together so i didn't have a good sleep.
We had to move room because there is heavy machinery just across the road making a lot of noise (8am).
Large Room and location I would never rank this hotel as 5 starts. It's a basic 4 start hotel.
not internet access in the room
Spacious room, good rate, excellent location Nothing
Awfull smoke odor, could not sleep all night because of it (and yes, this was a non-smoking room). The sofa bed (4-room configuration) is of very poor quality, I don't think an adult could sleep in it reasonably. Our children (under 6) were ok, though.
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
nothing oldest furniture
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
Comfortable hotel in a beautiful part of the world.
location restaurant staff very efficient
Big rooms, comfortable beds
value for money it needs renovation
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
most things were fine position couldhave been better described. parking difficult and expensive
One of the best hotels I've stayed at!
The central location right in the centre of Andorra. The co-ordinates in the 'How to get there' information made it ease with sat-nav. Additionally, the helpfulness of the staff, speaking English, in pointing out where we could park securely. No coffee making facility in the rooms.
Breakfast Had to pay to use the internet
The location was perfect for shopping, the staff at reception and at breakfast were most help full could not do enough to to make our stay pleasant. Car parking was a little tight down a narrow lane, ok for a small car large cars may have to park nearby
adequat business hotel
It was really nice hotel
The location is very good. Parking solutions around. The room was comfortable for a family. The breakfast had enough choices for all the preferences in the group - fruit, cereals, bread, cheese, etc. Because being in the main street it's a little noisy but until restaurants close.
Very central for all conveniences fabulous value for money. Staff 100% No complaints whatsoever.We are a party of four and we are all of the same opinion.
This was a great experience for us. Convenient location, room was large and clean, helpful and friendly staff and breakfast was very good! N/A
The location was excellent and the staff was very polite and helpful. In general lines breakfast was on average.
The hotel is very well located and has convenient access. The staff at the hotel's restaurant was not polite and not very efficient.
breakfast smell from cafe downstairs in the evening
Room Space. Parking, small and difficult.
Good location. There was no wireless
Nice place.Horrible parking.
The leisure facilities were wonderful and very relaxing after a 10 hour motorcycle ride in the mountains, the perfect tonic. The private underground on site car park was also ideal and very secure. The only slight observation was that the lighting in the bedroom was very dark with no means of adjustment.
Breakfast was good, location in city centre, parking right underneath hotel. We apparently got the "budget" room. Obsolete snowy tv, very poor light. Spa facilities only open at times that are no use to guests who stay only one night.
Very close to city centar and nice comfortable rooms. Outstanding breakfast!
Location and convenience Walls a bit thin and quite noisy when hotel was busy.
Very centrally located, had a friendly front desk staff and a very good price. The parking was overpriced at 15 euros per night
The hotel is really in the city center, easy to reach the shops. We had a car with us and the hotel garage was full, so we had to park cca 5 minutes away in the comunal garages.
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
The setting and scenary is fantastic. Peaceful and beautiful.
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
The location The non division between smoking and non smoking bedrooms.
poor breakfast for a high price!
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
Close to the downtown
Very nice hotel and cenrally located. no.
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
Good facilities but few staff. Staff were not friendly.Food very expensive.
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
Price very interesting. Good location, accommodation for double room superior with breakfast.
Very good position. Parking a bonus
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
Good attentive staff, excellent breakfast choices Very hard beds
Modern, quiet, secure parking.
The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
Great view of the city from the top floor. Just the price
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
excellent breakfast. very nice changes made during renovation.
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
The hotel was conveniently located in the heart of Andorra The hotel parking is very hard to find, but attached to the hotel once you locate it.
comfort, spaceous, not noisey
We upgraded for an extra 20 euros to a room with a balcony and a free minibar. Excellent value and stunning views. Buffet style breakfast was good and lasted till 11am (Saturday). The first room, before we upgraded, had a view of a brick wall.
Location and the modern nature of this hotel nakes it an obvious choice for visitors to Andorra All perfect!
Central location Comfortable bed Good bathroom
Very new and top quality hotel - big room with flatscreen tv, excellent bathroom, located right in the middle of a big shopping street. We never managed to find the hotels own garage on the small, curly streets of Andorra, but instead had to park a bit away in a public garage.
101% good hotel. I got big and modern room with perfect king size bed. Finding parking bit tricky
New modern hotel with good size rooms and excellent bathrooms. Very good location, very near shops, restaurants etc. Helpful, friendly staff. Hot buffet at breakfast was cold, otherwise breakfast excellent.
Luxurious spacious rooms, nice view in the middle of the city. It's a bit of a challengeto find the entrance to the parking garage/
New, comfortable, large rooms, well located and good relation price/quality Not really, but make sure you state your preferences when booking.
The staff at the hotel, particularly at reception, were most polite and helpful.
Very central to shopping streets.
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
quiet yet central position beds not very comfortable
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
Fantastic location and exceptional value for money. Great facilities
The breakfast was absolutely fantastic
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
very helpful staff, good parking system, location OK
really friendly staff, close to shopping areas
Parking, location, price. Only the the thin walls and loud guests.
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
High quality of all facilities More accessible parking if possible.
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Clean, Excellent buffet breakfast, Great Staff
Excellent family accommodation
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
OK, a litle problem parking to car.
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
The hotel's location, staff and overall decor was very pleasing and professional. Internet access was easy and readily available. The absence of air conditioning was a surprise, given the fact that it was a hot Summer. The parking surcharge I thought was a bit high.
Likes: friendly, helpful, multi-lingual reception, the cleanliness, spaciousness and spectacular views of our room, minibar, the large bathroom with excellent lighting, the pool/spa facilities, the decent buffet breakfast, facility of access and proximity to Caldea spa, shopping and restaurants, private, on-site parking albeit 15 euro/day. The pervasive odor of tobacco even in a "non-smoking" room. The inability to regulate the climate control of the room--it was terribly warm and thus we slept with the window open (waste of energy but rather pleasant!). The parking rate is elevated, especially if we were to consider a longer stay.
breakfast, Location No air conditioning, Everything seemed average, I expected more from a 4 star hotel
The staff was generally helpful and polite. The location was very good, as it was close to the center, which is what we wanted. The Internet did not work, when it was apparently fixed it still was not working properly. The credit card machine also did not work properly 15 Euro per day for parking our own car (not even valet) is very expensive
Overnight stay only. Breakfast excellent. Easy access to the town for food and shopping Access to and space in the car park very limited. Stayed in summer and lack of a/c in room meant leaving window open town quite noisy during night.
The breakfast was ok. The bath tube was stuck, and not clean. The carpet is very old and furniture since ages.
Quality and choice of meals; my wife is a vegetarian and the bufffet option of the meals meant she could choose what she wanted to eat. Traffic noise from road during the evening and night.
The location is near the center but isolated from ado. Price value. The room was spacious Breakfast is substantial. Parking is free of charge. Furniture and other equipment are old and run-down. As a whole this hotel needs to be renewed. I think this hotel was called panorama not for no particular reason, but everything that we could see from our window was landfill. Roofs of nearby houses were covered with litter:(
Rooms were ok resturant was very good we found the hotel very clean and enjoyed our stay When booking in we were asked if we were french we said no English the receptionist pulled a face and made some remark we could not understand,we were booked into a room overlooking the main road which was very noisy,also the rooms were very warm
Strange cancellation policy. At a day of arrival after check-in we went for a walk to look at better place to stay and found one. Later this day I asked how can I check out on the next day from my hotel. I was told that it is not possible. I should make my cancellation 7 days before check- inn. That seem to be some bs.
The waiter was Portuguese and treated us woderfully well. It is located 100m away from the main street and it is very calm area with a river in front of the hotel. It has good accesses to the Andorra-la-Vella by bus, and if you need to go to the Funicamp (access to Grandvalira), in Encamp, it has a small free train that can take you there. You just have to get it in the main street (200m away from the hotel) and it arrives every 30minutes. The cooker makes some nice designed dishes (although very different from the Portuguese food). After paying almost 900€ for the hotel, we requested an envelope, and they charged us 0.10€ for it! Incredible! There were some confusion about a channel we wanted to see a football match, that one of the owners said they hadn't, and other say they did. Apparently the only place they had it was in the restaurant, and at the match time, they turned off the TV so no one could see it! Ultraging! Breakfast too poor.
Food, Staff, cleanliness too hot, bed was rock hard
good view, good staff. wireless access do not reach all rooms
big conortable room, bed and bath accessories I do not estimate this hotel in 5 stars
huge room, lots of space, nice veranda, good breakfast. I liked the in-town parking service, very convinent. The GPS corrdinates given on the site are wrong!!! They made us climg up the mountain. When we tried entering the street address the GPS again led us in the wrong direction (into the village). I would add driving directions to this hotel. Also, a bigger sign on the entrance coming from France could be very helpfull.
The hotel was luxurious, albeit, probably due for refurbishment, e.g. marble floor in bathroom, starting to crack in places,bathroom washbasin and bath starting to show signs of age but all spotlessly clean, Extremely spacious and clean, including large balcony overlooking town. All facilities superb. Did not personally like Andorra, too busy, too much traffic noise and so much building work going on, would not be an ideal place for a restful time, but for a shopping break, ideal.
the location is good for shopping quite central this hotel needs a refurbishment rooms are tatty,furniture needs upgrading, no Air conditioning, no tea and or coffee making facility, bed had holes in the covers and also all rooms are smoking rooms they have no idea that we are in the age of non smokers, evening meal in restaurant was basic and way over priced, breakfast was unorganised and basic.
hotel is located in center of shops and very quiet place breakfast buffet was very poor. Can much bettter.
excellent rapport qualité prix pour un hôtel bien placé dans le centre de la ville excellente literie
Accessability to the city,the comfortable room and breakfast and the magnificent view from our room.The guest reviews are not always accurate. I view gusts reviews when selectin accomodation. There is one nationality that are more often negative on their hotel comments. USA so I tend to ignore those. The reception staff were very surley and not at all helpfull
Service was good as well as facilities. It's difficult to communicate in English as most staff 'only' speak Spanish or French.
everything was perfect
Food was mediocre.
Surprisingly spacious with more facilities than we were aware of. Well situated. Good breakfast apart from guests handling food. Didn't like attic room although it was adequate for a two night stay.