Basics
Things to do
Services and conveniences
General
Dining
Bathroom
Accessibility and suitability
Bedroom
Parking and transportation
Media and entertainment
Outdoor
Laundry
Workspace
Fitness
Health and safety
Family friendly
Spa
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's location?
The hotel is very close to the Funicamp, just a 3-minute walk to the cable car station, making it an ideal choice for ski enthusiasts. Additionally, there are good restaurants nearby, offering convenience and variety for dining options.
How is the customer service at Hotel Arbre de Neu?
Guests have praised the friendly and attentive owner, Stephen, who ensures a pleasant stay for visitors. Despite a slight problem upon arrival, the owner's professionalism and clear communication left a positive impression on guests.
What can guests expect from the breakfast at the hotel?
The hotel serves a wonderful breakfast, with guests specifically recommending the delicious breakfast offerings. This adds to the overall positive experience at the hotel.
What are the unique offerings of the hotel's amenities?
Hotel Arbre de Neu offers a lovely breakfast and bar, clean rooms, and nice decor. Additionally, the hotel is equipped with a sauna, making it an ideal choice for relaxation after a day of outdoor activities.
What practical amenities are available at the hotel?
The hotel provides practical amenities such as ski equipment rental on-site, room service, and a tour desk, ensuring convenience for guests. Additionally, the hotel is close to the funicamp base, equipment rentals, and bus stations.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the surrounding mountains comes highly recommended.
Consider the Ski Equipment Rental
The hotel offers ski equipment rental on-site, making it convenient for guests planning to indulge in skiing activities.
Take Advantage of the Ski Pass Vendor
Guests appreciated the convenience of having a ski pass vendor at the hotel, allowing for seamless access to ski passes without having to venture far.
Explore Nearby Attractions
The hotel is located close to the Our Lady of Meritxell, making it a convenient option for guests interested in visiting this nearby attraction.
Request Room Confirmation
Some guests mentioned discrepancies in the room allocation compared to their bookings. It's advisable to reconfirm the room details with the hotel to ensure a seamless check-in experience.
Enjoy the Breakfast and Bar
Guests praised the breakfast and bar offerings, highlighting them as enjoyable and well-maintained amenities.
Be Mindful of Room Size
A few guests noted that some rooms were smaller than expected, so it's advisable to inquire about room size and layout preferences before booking.
Consider Transportation Options
The hotel offers shuttle services and an airport shuttle, providing convenient transportation options for guests looking to explore the area or travel to and from the airport.
Take Note of Safety Measures
Guests appreciated the hotel's adherence to safety protocols, including contactless check-in/check-out, enhanced cleaning, and hand sanitizer availability, contributing to a comfortable and secure stay.
Engage with the Concierge Service
The hotel's concierge service was praised by guests for its helpfulness, making it a valuable resource for local recommendations and assistance with various arrangements.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | December |
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High season | February |
Average price (weeknight) | $90 |
Average price (weekend night) | $186 |