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The room was big and clean with a view over the local vineyard.The T.v was in a separate area outwith the room, which meant you didn't have to disturb your partner when watching it. N/A
The pool area was great, our kid loved it! The weather was hot but our room was still rather cool. Food and wine were good. The room was spacious and even had a separate TV room with a sofa that we could use as an extra bed for our kid. The toilet should have some renovating.
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
Free web few intarnational tv chanels
Restaurant closed on Mondays, which was not mentioned on the website.
Weliked the location of the hotel, and the food, and the breakfast was very good too. no
Very good value food and wine and very attentive staff Interior a bit dated and slightly off-putting on arrival
picturesque location, lovely meal at hotel's restorant We booked 2 double rooms but when we've arrived only one room was available in this hotel and the other one was offered in the next hotel: it was very close but we travelled with friends and would like to stay at the same place all together.
The hotel was very comfortable. The staff were very pleasant and helpful.
Easy to find, wonderfully helpful staff, room was large and comfortable, great restaurant downstairs with terrific wine selection Distance provided to Bernkastel Kues is completely wrong, and this is the reason that we chose this hotel. Not sure if this is the fault of the hotel or the site.
Staff were very friendly, even though we didn't speak the same language!
a nice pleasant relaxing atmosphere with good food and good accomadation with very pleasant and welcoming staff
Relaxing town. Restaurant at Steffensberg was excellent. We departed at 6:30 am for the airport but there was no one awake to check us out. We should have mentioned our departure plans when we arrived.
good hotel,romantic atmosphere
Only stayed one night but was very comfortable and river views were lovely. Staff helpful would stay here again. Appartment very spacious. Not quite sure our dog was welcome seemed to be a lot of restrictions.Was not able to book a table to eat at hotel which was a shame.
Great location near the wine festival
We loved the view over Mosel and watching at a beautiful castle wile eating breakfast. Excellent food and restaurant and lovely Spa. We thought the city where a bit boring, everything was closed and did not know oct/nov. was off season.
The greeting on arrival was very welcoming and genuine. The food and service was superb. Stunning art deco hotel.
The service very hospitable
The ultimate hotel hideaway! Trapped in a time warp somewhere on the Mosel. You expect Baron von Richtoven or Hercule Poirot to walk into the restaurant at any moment. Even the toilets are like an art gallery. Food excellent. Our room was designated as in the main body of the hotel but was actually in an attached part over the public toilets.
Fab big room & spotlessly clean. Very nice staff. Over excessive selling of products in the beauty spa....very of putting. Would have used it again except for that.
Very good service. Food and service in dinning room was outstanding
We had a beautiful junior suite. The breakfast is excellent and so is the food and service in the restaurant.
we liked the room, the terrace and the wine pub. And it was also in a place that you could walk to other restaurants and the little village.
The room was spacious, the kitchenette a nice touch for when we didn't want to eat out. The staff was very friendly and professional. The restaurant food is incredible. The scenic location, directly on the Mosel and across from the Ruin Grevenburg is beautiful even in the winter. It is also a short walk to the train station. The bathrooms are a bit on the small side for a four star but typically bathrooms in German hotels aren't very large.
excellent location, excellent rooms and service. restaurant pricey
Good location close to Mosel River. Room is comfortable. Tasting at thier winery was quite impressive. All staff are very kind and friendly. But some of them are not fluent in English.
Hotel staff was very helpful. The hotel is located in an excellent area. The food was not what we expected. We thought they would have hot foods as well as more variety.
Location, atmosphere, car parking Restaurant and bar expensive
Very helpful staff with fabulous views from river side,very romantic.
The wonderful view, quiet peaceful locatopn, very large room, staff helpful, good food The hot food at breakfast could do with some attention.
We stayed in a suite, downstairs was a kitchen, dining and living area with a balcony overlooking the Mosel river, upstairs a large bedroom. The room was very clean and the hotel itself was remarkable with local paintings on the walls. Very nice. Hopefully we get to go to Traben-Trarbach again just so we can stay at that hotel. Highly recommended. (We had to pay a little more to upgrade to the suite)
Very pleasant staff, wonderful location, breakfast very nice.
All the staff was very kind and most helpfull. The food was very good and the location on the bank of Mosel beautifull. No nothing.
Friendly staff in hotel, large rooms and all in all a lot of space everywhere. Spa had no pool nor jacuzzi this is rare. Hotel should also mention that kids are not allowed to enter spa area. My family didn't visit there at all. Restaurant with dinner and service was not on same level as hotel rooms
Nice environment along the Mosel River and nearby vinyards. Nice and confortable room. The breakfast (that was included in the price) was excellent. We booked a room for 2 adults and one child. When we arrived at the hotel the reception told us not having received the information about the child. As a result we got another room (which was a nice room) but not the one we initially booked.
Its position on the Mosel A little soulless. Hygiene in the breakfast room was a concern on one day with uncovered cheese and meat attracting flies.
the rooms, the location, the beer garden The bar
Friendly Staff. Great location and beautifully decorated hotel. menus only in German.
excellent surroundings and very relaxing no wi fi access after repeated attempts and asking for assisitance from reception no problems at other hoterls
Exellent quality, spacious, recently decorated rooms. Luxury facilities, Very pleasant terrace overlooking the river for a drink and food. Pleasant, helpful staff. Peaceful village close by that provides alternatives for eat & drinks if you want. I advise you to do your best to get a room on the river side of the hotel. The other side overlooks a road. There is no noise because of good insulation, but of course it is less attactive as a view.
Very well located on the Mosel river banks,good base to explore the wine region.Rooms have been beautifully refurbished to very high standard. Plenty of car parking. Food of a good standard,especially the breakfast buffet. A dinner menu in English was not available and dining room staff on duty in the evening spoke very little English. Breakfast staff did however speak good english.
The situation room airconditioning was not very efficient
The spaciousness and cleanliness of the rooms, the location of the hotel, and the guest services
The location was great. Being almost of the river with picturesque villages surrounding it The owner was not very friendly and breakdowns in service (TV and Internet) were not attended to before we left.
peaceful and very beautiful location, wonderful, big rooms no
The Manager was very friendly and cheerful. The surroundings are stunning as is the building. Could do with a few signposts around the place directing us where to go - we went to a few places before finally finding Reception via the back door. Although we had been told where to go for breakfast, again, we had to ask how to access it. Just a few clear signposts would have helped. Other than that, couldn't fault it and would highly recommend it and come back again.
Everything - the quality of the fittings, the huge bed, the bathroom, the size of the room, the warmth etc etc. And the breakfast was excellent too.
spacious, bright room, with Danish influence in design; lovely location along the Mosel river; breakfast was ok, although it could use more variety; very efficient staff; good starting point to visit around (Burg Thurant was a charming and less touristic experience). pillows; internet access
Charming little property with large rooms. Nice breakfast spread. No kettle in room but provided on request. Would stay here again if returning to area. Internet access, and a self-serve laundry would be nice. No air-conditioning, so may not be appropriate in summer (was fine for October though).
very large and comfortaable room
Extremely spacious, well appointed, comfortable rooms. Breakfast could have had both greater variety and quantities.
The location was perfect for a trip up the Mosel valley and the hotel was excellent. Just wish we had more time on the trip to linger.
The spa was lovely although it didn't have a pool. The staff were extremely helpful and friendly. The hotel's location was a little too remote for us. Mulheim is a small village with very little in it.
Friendly competent staff. Comfortable, spacious room. Excellent restaurant.
Excellent service and very nice and beautiful hotel. Many free extras such as borrowing a Porche for free and free entrance to beautiful spa area. The breakfast buffet and the restaurant were excellent.
This hotel was by far the best one i have ever stayed in!!! The stay began with a receptional greeting that was superb. From there the experience just got better. The Mosel river was a 2-3 minute walk away and the dining was of top chef status...very gourmet. Looking for a great getaway for Valentines day or an anniversary...you have got to go here!!
Fantastic lady in red jacket on reception, very helpful. Lovely hotel The staff on the bar for the outside garden needed to be quicker and needed more training
This has all the ingredients of a top class luxury hotel. The staff (mostly young girls) were pleasant and professional. Breakfasts (with Sekt) and bar meals were also very good. The slight drawbacks mentioned below were therefore all the more frustrating. There seemed to be no "joined-up" management, and no-one really in overall charge. On two occasions we booked at reception for meals but the restaurant did not get the booking. The gourmet restaurant also did not allow guests to eat indoors in the evening (away from insects), so we were forced to eat in the bar, and on another evening we were told we could not eat anywhere in the hotel, and had to find a meal elsewhere. The junior suite we booked was very nice, but surprisingly did not include a bath but only a shower, and being at the dormer level with no airconditioning it was also uncomfortably hot. This hotel has a lot going for it, but seems to need a shake-up to reach true Relais et Chateaux standard.
Quality of breakfast and diner was excellent No bar/frigerator in the room
The Restaurant and the charactere of the building The room had thin wall which means that you clearly hear what'a happening in the next room! However I slept well.
Location, restaurants and rooms Lack of AC and minibar
Staff extremely friendly and helpful. Service very good. Fantastic hotel if you are looking for a romantic and relaxing holiday away from home. Web-site advised golf was 3km away however the closest course was half an hour drive to Trier.
Covenient location Extremely unfriendly and unhelpful owner.
Very friendly and helpful owner, lovely room and it was the perfect location for biking down the Moselle
Nice ambiance and good breakfast with a class of sekt
The owner is there for your needs, small, open and reactive
Great staff. Nice material choice and cleanliness of rooms.
Extremely friendly, helpful staff. Quick, comfortable transfer to and from airport. Hotel very close to airport. Very comfortable, lovely room. Excellent breakfast. Couldn't have been better!
Very convienent to Hahn airport. Family room was very large and clean - Bathroom very large. Staff friendly and helpful.
Close to airport, clean, big room, free parking
shuttle into airport Frankfurt/Hahn breakfast can be more better , coffee was very bad :)
The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.
It was quiete. Cappucino
the staff were very friendly The bar was awful
Very convenient for the airport. You can walk to the airport - 12mins, or take the mini-bus after returning a hire car. The rooms are modern, and the breakfast is good value.
Friendly staff: simple hotel which is excellent value for money.
Position on the Moselle was perfect for day explorations of the area
Hotel was very comfortable, spotlessly clean and the food excellent Parking very limited
Big, clean rooms, with nice view. We booked for a triple room and were given an extra double room at the same price "to be more comfortable"! Great breakfast for the price of the room. Free parking. Not a luxury hotel, but excellent value for money. Plus Enkirch is a great location to stay, if you want to explore the Mosel and Rhein areas. Highly recommended. There is no phone in the room (not important to us, but might be to some people). There is no elevator (3 floors), but the building is in a traditional country style and maybe it is not allowed to have one(?)
Good location in a nice town on the Mosel. Good selection of food for breakfast No bad points
Easy access, low price, parking nearby (and not occupied), big rooms, near city of the village Hard beds, restaurant was closed wednesdays, ordinary breakfast
Friendliness of staff, garage for motorcycles
At our arrival, we did not found the reception because the hotel is divided between many buildings and in the main building, there was no person. We got our keys from the waitress at the "Alte Scheune" (pub). There has also been a little misunderstanding about the breakfast. As we booked an appartment (with cooking possibilities), the administration of the hotel apparently thought we would not take a breakfast at the hotel. But as the breakfast was in according to the information we got vie booking.com, we insisted on our breakfast. After all, everything was served to us very well and we were happy to stay there.
Hotel Loosen is located in a small village on the beautiful Mosel. Perfect for those that love to bike. One is able to rent a bike there as well as have storage for bikes that one takes to bike along the Mosel. We reserved the apartment and it was more than what we were looking for.
Very quiet and peaceful. One of the windows in our room overlooked the beer garden and the curtains did not close. The security light came on and lit up our room at 2.00 am.
Staff were excellent, situated within 3 -5 mins Drive of HAHN terminal, regular shuttles
the hotel staff was excellent, very friendly and helpful. They helped me in brinnging back the rented car in the middle of the night with snow. Dinner was good and price reasonable.
Excellent service We order honeymoon room, but did not get it, but when we have to pay - we have to pay about honeymoon room :(
Obviously a brand new hotel that still has some finishing touches to attend to; however very convienient to the airport with a magnificent breakfast. None
Very clean, comfortable. Breakfast was very good.
Friendly staff, airport shuttle, comfortable beds excellent food in restaurant. when I forgot an item and rang them they searched and found it for me and agreed to ost it home for me . Nothing.
Very clean. The sauna and relaxation room were lovely and the receptionist was very helpful and obliging and also had very good English, which was a great bonus. We had dinner in the restaurant and it was very good. The coffee etc. for breakfast was well done and there was a very good choice and likewise for teas. Nothing too bad - tea and coffee in the room would have been lovely. It was very wet when we arrived and we were a bit soaked, so a cuppa in the room would have been good. The breakfast was good but the milk and fruit area could have been colder. I am not sure if the fridge was working or not.
Beautiful, modern decor. Great interior--lovely restaurant Wonderful spa area and sauna Room extremely small, no instructions on telephone, unable to reach front desk. No clock in room, no glasses for drinking in room.
Spa and very clean room; extended parking and shuttle service. None
Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too. I liked everything about it
This family run hotel is a gem. The family are very warm and friendly. Our room was immaculate and very very comfy. Our evening meal was excellent and we highly recommend their cousin's white wine. The breakfast was great too with plenty of choices for everyone. Absolutely no. They even had a small map that they gave us to make sure we could find our way to the airport!!
It is a hotel with a really good price quality relationship, 10 minutes from Frankfurt Hahn Airport. Very friendly staff. I recommend it.
A nice hotel that I would recomend to others. Need a better map to the hotel
15 min from Hahn Airport by free shuttle service
The restaurant was good value for money & the rooms were not expensive. There was a shuttle bus to and from Hahn airport and we left the car at the hotel for no extra charge. It was only 10mins from the hoteml to the airport.
The Staff were fantastic!!
The manager was an excellent host and made us very welcome. The breakfast was good and the view from the breakfast room was superb. The room was comfortable and very up to date. It was difficult to find from the Hahn airport, although once found it will be easy to go back.
just the dinner and wine the owner wasn't flexible at all. He doesn't know what customer care is.
The room was fabulous. There was an excellent view and it was very state of the art. I would recommend it very highly.
A really beautifull child friendly hotel. Excellent room and very helpfull owners. Ideal for overnighting at hahn. A car would be necessary,however, for longer stays.
1. WiFi in room (for a fee) 2. Use of Business Center computer to access internet 3. Nice breakfast buffet 1. Lack of ventilation in room 2. Major convention descended on hotel second night 3. Drunk attempting to enter our room early morning; same drunk leaving a mess in front of our door in the hallway
Good free wifi and use of fridge in room restaurant is badly run,poor follow up by management of our food complaint.
This hotel was very dog friendly which is a definate plus for us. We also enjoyed the walking trails and pool. The decor is a bit dated and it seemed like everyone was smoking - at least we had a non-smoking room on a non-smoking floor.
Plenty of parking; good sauna/pool. Boring & outdated room, worthless pillows, confusing hotel layout.
Staff was nice and friendly, restaurant at the down stairs was also nice and we had there a good family dinner. There were just terrible the smell of tobacco in our room!!! Argh!!!
Swimming pool is very nice and also the sauna area. Very helpful staff.
Great spa facility that was not busy the weekend we were there. recommend a walk down thru' the vineyards to the river and the challenge of walking back up. Breakfast was excellent. Staff very friendly and helpful.
I stayed for a very short time, but the hotel is very good. None.
The stay at Burgblick was extremely enjoyable. The service was what stands out the most as well as the quality of the hotel. There were gummy bears on your pillow when you arrive. The staff was very informative and provided useful information. Breakfast is included in the price for your stay and was really delicious with fresh fruit, bread, pastries, and meats. I highly recommend this hotel.
Very nice staff. The towels were very luxurious, the white walls and purple colors made a nice environment.
free wifi,breakfast,staff,location, christmas market
We had a really nice time staying at the hotel.
excellent breakfast reception is closed to early in the evening
Cleanliness, friendliness of owners, and modern amenities with wonderful breakfast. Location was perfect, walking distance to town.
We love Ralf and the place itself. Away from the Bernkastel side, it's just a short walk across the bridge. Quiet and pretty but close enough to all the Bernkastel action!
Nice friendly staff, very designed hotel.
Staff friendly and accommodating. Ample spacious rooms. The breakfast was delicious and beautifully presented. the hotel was not completed, still working on completion, this is understandable. The only really negative was that they would not take my credit card, they stated they were new and that service was not working. I did not take enough cash to cover the Euro 75,00. My husband and I had to scrape together our additional cash to pay and that left us with little to purchase fuel and eat for the last day of our trip.
Nice selection for breakfast It is quite a walk from the centre
Our double room had a wonderfully large bathtub with jets which you don't often find in European hotels. The breakfast was quite nice. The service at dinner was somewhat slow.
clean and comfortable. friendly service
food excellent, staff helpful and friendly, cleanliness also excellent disappointed in size of room considering the cost involved.
A pleasant Hotel located a short stroll from the centre of a very picturesque town. Staff were friendly and the continental breakfast did not disappoint. A kettle in the room would have been nice.
They have an excellent restaurant and offered good value for money Although there was a view of the vineyards from the balcany there was a main road and industrial buildings in between. Consequently I was slightly disappointed with the view but overall this was a good hotel offering value for money.
Very good value for money...simple, no frills.
The location was good,with easy access to Berncastle K.We found the Hotel Volz to be superb,from the warm welcome of the owners,excellent accommodation,charming staff and first class food.Information on the area avalable on site with the owners only too willing to offer advice. We found no fault with this excellent Hotel.
It was quiet and modern. Bathroom was large. Bed was comfortable Location from town centre. Did not have satellite TV for English channels.
Very good, modern spotlessly clean room with jacuzzi. Bathroom was really great too. Good breakfast. The only slight disappointment was the bed. We had asked for a room with a double bed and what we actually got was two singles pushed together. In principle not a problem, but these beds were light and with the parquet flooring, they tended to move around quite easily! This could result in some embarassing moments with one of you disappearing in the gap which suddenly opens up between the two beds. Other than that....great!
Very modern decor and extremely clean. Excellent view of the castle, although was not in walking distance to the town centre.
our room towards the street was a bit noisy, and very hot due to some kind of heating underneath our room!
Room 23 that we were in had mold on the celing in the shower! Not acceptabble!
Location Several items one room broken, such as ceiling exhaust fan in bathroom, since stopper and burned out light fixtures
The relaxed atmosphare and the service Nothing specific
The restaurant staff are very friendly and the food is first class. It may be a little expensive but portions are large so the main course alone is a good meal. The situation in Bernkastel is about as good as it gets and the town is really delightful and makes a good touring centre for the Mosel.
Great location,good food and portions,because we stayed out of season some facilities were not open which can be expected.Will stay again When we arrived the hotel was shut.A Note on the door to say please go next dooor for a key would have made it so much easier.Not good
breakfast and dinner in the restauraunt access by car was not easy as the street outside the hotel was very narrow and easily blocked
Location Bernkastel is a delightful town and we really enyoed our stay
I can't say enough good things about this hotel, was clean, perfect location, great price, comfy beds, breakfast was unreal.