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It was off season so it was quiet. Staff were courteous and friendly. Love that they were pet friendly(but only in the off season) room was small but clean and had a nice balcony with ocean views Nothing was open in the town during the off season ... We were in the area for the newburyport half marathon so our first night we ate at the hotel restauraunt Breakers which was good but also pretty much our only option in Hampton. The other night we ate and engaged in activities in Newburyport MA
Location, rooftop bar, staff. Strange odors, dirty shower curtain and shower head. Indoor pool area.
Room was clean, housekeeping was great, balcony over live music was a great experience. First, no one helps you with your luggage to and from room and being disabled it makes it very difficult. Others complained as well. They say free parking when you book however we got charges $54!!! Unreal! You choose hotel close to beach, you would think for what you are paying for room, parking would be included. Choices for meals at outside restaurant were slim. Our grandson (3 yrs old) only had two choices none of which he liked! Waitress was nice though. No smoking on balcony so should be explained when booking. Balcony outside is perfectly safe for smoking instead of walking a mile to smoke when you are disabled!
The room was large enough and very clean and a very reasonable price for the quality. The room service was impeccable. I always came back each evening to a nice clean perfect room. Thank You for the wonderful stay! Happy Holisays to the Roy family & S Just the non-smoking aspect but I understand.
Rooms were nice and clean. I was on club level and the ice machine and people walking around were very loud. Did not feel private. Guy at the desk was very non customer service oriented. As I found with most people at that desk. Valet guy was very nice. Pay decent money you expect a little more courtesy. I do not expect to stay there again.
Very clean, nice room, great location Fire alarm went off, girls soccer team staying near us was very loud and rude, yelling in hallway past quiet hours, the door to our room did not close all the way.
Good location downtown, nice staff. Pool was under construction for renovations, and we had really been eagerly awaiting this part of the trip with two little kids. No continental breakfast - only their restaurant with overpriced and far underperforming food.
The location of the hotel was great. Close to many restaurants and shops. The room we were in was less than desirable. The ceiling had black/grey spots above our bed, I'm hoping it's not mold! The beds were old and saggy. Our "view" on the first floor was of an old delapitated fence with what looks like a run down house next door that can see right into the room. The bathroom needs updating, there was someone's hair stuck to the ceiling of the shower and the worse part was that the heater that you had to turn on ran and sounded like an old window unit a/c. It would be die on fan but when it kicked on to heat it would be so loud you couldn't sleep. Worst couple nights sleep ever! And the "heated" pool is freezing cold!!!
Our non smooking room was very humid and smelly. Pool area was sauna style. I do not recommend this hotel
The hotel was in a pretty good location for dining and going to the each which was great. The staff was very friendly and courteous, made us feel very comfortable. And the mini fridge in the room was huge! The hotel seemed just kind of sad? The ceiling of our room was wooden planks which was pretty cool, however the bed was extremely hard, the bathroom was tiny and the bath tub wasn't too clean. The hotels "heated" pool was ice cold the entire stay, no towels on the rack for guests to use, the door to the pool was not locked. The pool was one of the main reasons we chose the hotel as the weather during our stay was very cloudy and a bit rainy. Kyak.com said the hotel had a hot tub, it did not. No shower curtain. The breakfast was not even warm, room temp at best. I just stuck with the muffins because of that.
Didn't get NON-smoking room as requested. Smelly!!!! Door to room could barely open/ close over carpet and would NOT even open wide. In an emergency we couldn't get out fast at all!!! Bathroom could have been cleaner. Breakfast was just OK.
Best breakfast, very nice staff and it was quiet It was next to a funeral home
The wood ceilings Everything front desk manager sucked
Great staff, great room accommodations, good location with easy access to major highways, downtown, and beach. We would stay here again on our next trip to Portsmouth. A great value for the price and a knowledgeable staff. Nothing.
We really liked the hotel. It was a convenient location, right off 95 on our way home from Maine. Clean, comfortable, and the staff was very friendly. There was only ONE thing that bothered me and had we stayed more than one night would have driven me absolutely crazy: the floor above us. Our room was located on the bottem level of the hotel, room 125. The room directly above us has the creakiest floors which left me wide awake listening to the people above getting ready in the morning. Not a problem if they got up later or I was a deep sleeper, but the floor boards started their symphony at 5:30 am, far too early for my vacation.
We loved everything about this place! When we drove up I thought we were going into a motel from the 50's, which wasn't a good thing in my opinion - I didn't have fond memories of those rooms. However, when we opened our door we loved the room! It was just like a boutique hotel room - it was really nice. The staff was awesome! I probably wouldn't like walking to the office/breakfast room in the cold months, but in May it was perfect.
They were so good to our dog. We would stay there again
The Port Inn in Portsmouth, NH is a well kept, clean place to stay. Convenient to the highway and to downtown Portsmouth with a very welcoming and friendly staff.
The manager Steven went well above and beyond the service of any other hotel experience I've had and I travel quite frequently for work. I will certainly be back again. The breakfast is a great bonus!
Clean facility with friendly staff right on the beach with parking on the beach. Mini fridge in room and ac. Small rooms and bathrooms, no microwave in room. If youre looking for spacious rooms with amenities, this is not the place. But if you just need a spot to rest your head and clean up at a cheap price, this is it.
Nothing All of the staff was undereducated in English language and accounting problems no amenities in hotel at all bedrooms were closet sized with a terrible view over priced and no one should stay here
on main road Parking
Directions and signage are not easily understood or noticed
The hotel is centrally located within walking distance to every thing. Room was beautiful and clean. The shower felt so good after a long day on the beach in the sun. The beds were comfy but the pillows could be a little harder. The staff was amazing...always pleasant. The free breakfast was far more than we expected and was a great way of starting the day. Love the valet parking. ...very convenient. We will definitely be back next time we are in town. Kathleen Kelley September 2015 Pillows, not that I hated them...just that they need to be alittle harder....not enough neck support.
So close to everything
Loved how clean it was, the staff was super friendly. We both got a free drink for waiting a little extra for our room, our room was spectacular. Valet staff were great too. The overall stay was awesome!!! The bed was a little uncomfortable. But that's the only complaint from us.
Low Rates Awesome Friendly Service Comfortable Room
Clean night clerk was very helpful in suggesting places to eat
Staff is friendly and knowledgeable. I love Robbin! He's nice, helpful and courteous. I always look forward to seeing him at the desk. Rooms are very clean, but could use some minor maintenance. My lamp shade was missing the nut that held the shade on, so it was tilted, second light in bathroom didn't work correctly, , minor things that are not always noticed.
It was very clean. Coffee ran out when I came downstairs.
friendly staff comfortable bed difficulty regulating room temperature lack of warm blanket paltry selection of food items available for continental breakfast
The people next door had the TV on loud all night - called front desk - they said they called the room but couldn't get hold of anyone. Moved us at 2:30 AM to another room - but next to air conditioning noise - then to another room where the traffic kept us awake all night. We were travelling from Halifax, NS to PA - driving all day and was to drive all day the next day - wasn't impressed with not getting any sleep. We usually stayed here with no complaints - too bad this happened at this time. Will look for another place next time.
Staff was very attentive and friendly. Debris on floor. Mold on shower curtain. No drain plug for tub. Horrible pillows and breakfast
Beds were comfy
was not as clean as it could have been
We were staying in Portsmouth overnight with some friends. Great value for the price. Clean rooms & bathroom, comgortable bed. A little dated, but again, a good value for the money.
Close to everything. Including the best liquor store in NH across the street. Air was nice and cold. Coffee was good too in the am. Wish the bed was was a queen.
Front desk staff very helpful with local info. Breakfast is fairly basic
nice clean simple room. Nothing Fancy, but we weren't expecting fancy. Good clean room, good service, decent value.
Close to beach & main strip. Staff was very friendly. Room had a beach cottage feel with a few updates like flat screen tv & new fridge. The bed was not the most comfortable, but for the price it's worth it for a weekend trip.
It's right across from the beach on the boardwalk. Staff was nice and tried to be accommodating. It's old and not very updated; the staff was nice but very disorganized; limited and awkward parking & most rooms don't face the beach. There was not a sense that this was a clean room and the bathroom wasn't a place I wanted to shower in.
The location was ideal right in front of Hampton beach the beds were very comfortable. Room was super small and super expesive. In fact we meet some people that had a balcony (which we did not) that paid less for their room because they had one less person. The rooms do not look updated and there was a super small bathroom with no tub.
Nice little place. Owners were pleasant. Old reviews from past owners have hurt this location. New owners have been fixing it back up, and we had no problems at all. Every thing you need right there. Beach is across the street, and stores and restaurants nearby. Walking distance from all the fun, but far enough up the street that it was not loud at night. Loved seeing the ocean from our room. Great place to unwind. We would definitely go back, and stay longer next time!
The location! The room smelt bad. There were stains all over the carpet. Our door had to be slammed shut them pushed against to close, had to slam our shoulder into it to get it to open. The toilet space is to small! TV was on top of the mini fridge? Who does that??!
Friendly helpful staff. Great location.
Great location and views, Hotel was also beautiful. Front desk helpful.Room small but well appointed. Bathroom was great. I had a 80 min massage and it was fabulous! Indoor pool was also very nice. It was too cold out to use the outside pool. I did not use the restaurants but they both looked nice but pricy. This is really picky but there was dust and cobwebs in my bathroom and stains on the window blinds, normally I would never complain about this but when Im paying 369.00 a night I expect it to be Perfect.
The pool area is beautiful and kept very clean. The food at the Restaurant, Salt was terrible.
It is a well restored old hotel that is beautiful inside and out, with beautiful gardens. It was very clean and we could not hear other guests. The location on the island just adds to the charm.
Facilities, pool, bar/restaurant Small rooms
Cozy, well decorated room. Needed a small fridge for medication.
They called me about an hour before my scheduled arrival to tell me that they had overbooked and could not accommodate me.
The room was cute and clean. Pool was clean.. no loud people and conveniently. By the beach The attitude of the male employee in the office
Convenient to all shopping/dining needs. Hampton Beach is a short drive, which is nice not having to deal with the beach's congestion every time you go out. The bed was like sleeping on just a box spring. We had a room with a sleeper sofa. As a sofa, you couldn't even sit on it, you would sink right down to bars of the sleeper. Extremely uncomfortable. They really need to invest in new beds. We had ants in our room. The chairs in the breakfast area were disgusting and one of the tables had the same syrup or whatever spilled, on the table for days.
Big room Nice bedding and pillows Clean Microwave and fridge in room Free coffee all day Good breakfast Everyone was very nice Right off 95 GREAT PRICE!! Nothing, this hotel exceeded my expectations
Our bathroom toilet did not work properly as well as the sink drainage.
Got the suite and it was big and spacious clean in the room. Good breakfast room. Nice pool area. New staff help at night did not know how to work the TV, took second day late at night to get help for the TV to work. We were there for only two nights. The outside needed paint and inside needed new carpet.
Nothing Dirty, they misrepresented their hotel, no premuim bedding.( sheets don't even fit the beds.) No covers under sheets, or pillow cases. Beds were terrible. Room darking shades are dark red curtains, with something white all over them, we didn't want to guess. Our room had a door knob, not a very good one either, no dead bolt, just a chain. It was a very unpleasant experience.
Excellent location. 10 minutes from the beach. Right next to loads of dining and shopping Terrible condition, disgusting stained carpets and linens, facilities and building is extremely aged
The whole place is right off a highway exit, down a dark road. When you first enter, the I hate my life staff stares us down until we greeted him. Less than enthusiastic check in and when we asked where we should park, he simply said, parking is first come first serve so wherever. We bought our luggage into the room, which was old and smelly. I want to note that I'm no diva and am usually satisfied with a standard hotel room, no frills needed. This was terrible. Carpets were stained, It smelled musky and dirty. I couldn't even bring myself to take a shower in that bathroom. There was a overwhelming stench of mildew. The comforter had stains on it. I mean, it looked like a urine stain and another spot looked like blood. It was a nightmare, if I felt like it would be safe to sleep in my car I would've. We paid over $100 for one night, I'm not sure what you can get in that area for that price range, but if I knew 3 stars was like this I would not have hesitated to spend more.
I thought our room smelled and felt a bit musty.
Very clean and modern, friendly staff and accessable to dowtntown
Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable. At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.
I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.
Very clean and a great location Valet parking was the only option
Loved being close to everything, but by far the staff at the desk, valet, and housekeeping was above and beyond super nice... I just wished I could have turned the heat down more than to 65, without turning it off. it was very hot in the room..
Overall nice place No bath tub!
I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything. Parking stinks
Unable to stay here because they had no confirmed reservation
Location was fantastic....right in the heart of Portsmouth. Nothing
Clean rooms and common areas Restaurant on site Continental breakfast Parking Very uncomfortable mattress Outdated decor They have actual keys with a wooden key chain for your room, which are a pain to carry and the locking mechanisms are tricky to operate
I loved my stay and that is where I will stay on all my trips to Hampton. I have no complaints.
The staff is very helpfull and friendly.The room was very nice and pleasant.
Treated like old friends from the moment we stepped through the door! Bob, the front desk clerk, was AMAZING! So friendly and helpful! The room was small, but beautifully appointed. Even though we went to the restaurant a bit earlier than our reservation time, they never batted an eye! Seated us promptly and the wait staff was terrific! This place is now definitely in our top 5 all time favorites! (The other 4 are out of the country!!) What's not to like, seriously?!?!
I loved the Colonial Style Wish the bathrooms were a little bigger.
This was a lovely country inn! The canopy bed was beautiful as was the whole atmosphere of this inn. The grounds as well as all the hallways and lobby were clean and comfortable. Complimentary lemon ice water, coffee, fresh fruit and newspapers were available at all times as an added touch. The complimentary breakfast by the fireplace each morning added to the entire experience. And the restaurant attached was exceptional as well as quite reasonable.
Average hotel of this type. Room comfortable. Facilities OK. In-house restaurant food was good in evening Avoid the breakfast
Location was great and Hotel room was comfortable and spacious. Breakfast was good with great range of fresh fruit and pastries. Bathroom could of been a little bigger
The quaintness of the inn and the food at Old Salt's restaurnat made for an enjoyable stay.
Restaurant outstanding despite fairly low prices. The hotel is beautiful, warm and cosy. Would go back anytime and recommend to my friends.
quaint, quiet attractive inn. Very restful and liked that it had a nice restaurant attached.
Seafood in the attached restaurant
It was a very quiet location but very close to downtown. The rooms were clean and large. The breakfast was very good. The breakfast area was too small for the amount of people there at the time. The one woman cleaning the area could not keep up with getting the tables clean and restocking the food.
I enjoyed the stay, plan to come back.
Hotel staff was great - very helpful. The room was great for our family.
Quiet setting among the trees. Free internet. Nice hot breakfast, at least on Sunday. The towels in the pool area were tiny and as rough as 60 grit sandpaper. The towels in the room were a little softer (200 grit) but still small. Not something you can change now, but design would be better if bathroom were accessible without having to go through the bedroom.
Breakfast staff had difficulty keeping up with demand. Items ran out throughout our brief visit. They made every effort when it was brought to their attention, but we had to bring things to their attention quite a bit. (The coffee is out. The fruit has run out. The waffle mix is empty. There is no syrup. The decaf is out. There is still no fruit. There are no bowls. The regular coffee is out again…)
The room was spacious and clean and the staff was very friendly. Good solid value. Nothing to really complain about.