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The staff service and kindness were outsanding. Excellent breakfast The proposed food for dinner could be more diversified
Really nice staff and a good restaurant. The surroundings are amazing Someone else´s hair in the bathroom
the view from the hotel is breathtaking and the staff are very welcoming. the rooms are beatiful, clean and tidy. warm feeling. beautiful hotel. the food is also very good and recomended. There was'nt anything i did'nt like
The people were fantastic and very helpful. The hotel traditional, local style in a small village with good access to a lot of excellent hiking trails. Great restaurant - breakfast and evening meal. The heating wasn't on and the room was pretty cool, but that may be us coming from Australia !
Excellent food, friendly staff None
The attention to detail. It smelled old.
Almost everything was excellent, the staff were really helpful, the breakfast very good, we loved staying there:
Adequate parking. Good access to main road but secluded and quiet. Very good breakfast, including excellent service. The half-board dinner menu was very limited and in general rather basic. Other restaurants in the general area were offering significantly greater choice and at lower prices.
Family run hotel with good facilities in an excellent location for touring or skiing in the Pyrenees. Excellent breakfasts.
The breakfast is good, the town is beautiful The rooms are smoked, even though I asked for non smoking rooms.The parking cost 8 euro, but there are plenty of free parking all over the town. The rooms are very small, and there are no air condition (it's hot in the summer ,about 28 at noon). Some of the staff doesn't speek english.
Staff very helpful. Breakfast buffet was very, very nice. Good location for getting out and ambling through the town. Parking a bit tight but doable. Strong wifi in the room was a pleasure. Overall a really nice cozy hotel in a nice mountain town. Well worth a stop and stayover.
we thought the layout was fine and our children enjoyed the amenities. The appartment hotel was well situated close to the center (a short walk) and no noise. breakfast was a bit flimsy. Could have been better presented
The atmospher was calm, the staff was very kind, the breakfast very complete, fresh. We appreciated also the swimming pool and sauna free. It seems calm because we have no neighbourgs during 5 nights. The last night a family with young children arrived in the room next to you at midnight. It was very noisy, it seems that all the family were in our rooms !! it's the alone negative pouint of our stay.
Room was very spacious and comfortable. Buffet breakfast was good.
The room was very comfortable and well equipped. The Spa facilities were also adequate and relaxing.The Hotel is only a couple minutes walk from the middle of town, and had a very relaxing and comforting atmosphere. the jets in the hot tub sprayed cold water. other than that, the hotel was perfect.
The space and the swimming pool. Non
Very nice staff, god value for the money. More international television.
Good location Food was ok but not brilliant
the room was very confortable. the spa is exellent.
Excellent location, great spa facilities, very friendly staff, very good breakfast and free hot chocolate after a days skiing, really enjoyed it.
Although we stayed only for one night, our experience was absolutely great. The hotel has a perfect location, at the city center but with a wonderful view to the valley. The staff were very welcoming and helpful. The room was spacious and comfortable. Breakfast was excellent with a wide variety of hot and cold plates. Will definitely come back! We had a problem to locate the hotel, even with a GPS. the receptionist was aware of the problem but it seems that the hotel doesn't do anything to solve this problem (Inform Google to update Google Maps with the hotel's address)
We had some very strict dietary requirements (strict vegetarian and no onion or garlic!). The hotel staff were excellent, and went out of their way to accommodate our needs The pillows were so soft, there may as well have been none - made for a very uncomfortable nights sleep.
The location in the Pyrenees was wonderful if you are into mountains. A very modern hotel in excellent condition. More a place to stay in winter than summer. The town of Vielha is 2km away but looked a thriving place and very suited to the winter sports enthusiasts. Plenty of car parking space but limited close to the hotel entrance.
the property is magnificent food on site is expensive
Location and situation
hotel was warm, spacious and with great views. was not within walking distance of the town.
The Spectacular location Food not up to 4 stars
Beutiful location. Great value for the money. Convienient and warm
great view, great location
The site, access to wonderful Romanesque churches, lovely friendly staff and really excellent food Signing of access to the hotel coming from the north. We entered by the first opening & had to turn around & go back to the road - not easy!
best location.beautiful rooms and view. most of the staff do not speak english. wi-fi was not availeble in the rooms.
Nice room , beautiful surroundings , good food , town is fun Not that I did not like but looks like it's time for a remodle.
Excellent property, will stay again. Room too hot and no A/C, opened windows , then too noisey, a fan was provided in the room. In house info and a few TV channels in English and French would be appreciated - most of us don't speak Catalan ! Minor things - the place is really nice.
Proximity from the centertown. You can park the car very close to the Hotel. Our apartment bathroom smells strange.
Cheap Breakfast poor. Staff service poor
Excellent apartment, very well equiped and in a very nice city.
The beds were very good, so was the bathroom. If you sleep on the frontsite, then there is very much (too much) trafic-noice, nearly day and night.
easy access and close to shops and restaurants Reception closed at 9pm and nobody available after this time in the building.
It was a wonderful experience. Called earlier to notify of late arrival and staff left key at front so we could get in late at night. Very accomodating! No - Was a great experience
the receprion was open only few hours a day which is very uncomfortable
the apart. is very good for family holiday the staff was not at my arrival(the keys were waiting in an envelope) .breakfast was not ready at all ,nobody was at the hotel to serve breakfast at 0730 in the morning inspite the declaration in the elevator that breakfast is served.
Cleanliness, location, value for money A bit noisy with traffic on the front side of the hotel
Friendly, helpful and accomodating staff. No
Good location, friendly staff, close to, restaurants, supermarket and tourist shops. Parking was sparse.
Staff knew me. I had ordered wine one night and could not recall the name the next night but the staff knew and sent it up to my room for me.
good rooms and beds, clean bathroom, OK installations, friendly staff bad management of room heating, too high at night and none during the day, without possibility of regulating it. Improvable breakfast (no variation, few options).
The hotel was very nice, attentive to our needs and excellent value for money The spa opened after 1700 and you had to pay extra (but I suppose this helpsed to keep the room price down)
Kind personnel who was waiting for our arrival till late hour to prepare us a dinner. Food was very tasty. The rooms are comfortable, very nice outdoors. I'd recommend this hotel to stay in a beautiful Pyrenees.
Good location and superb breakfast choice. Pool too hot and the brochure picture makes it appear bigger than it is.
front desk staff were extremely helpful with dinner reservations/recommendations!! the fee (10 euros per person) to use the pool and sauna was exhorbitant. There should only have been a fee for massage services, not core swimming pool access and/or access to the sauna, locker rooms etc.
Good, well equiped room. Comfortable.
No help to transport luggage to and from room.No help to find a taxi.No room service at all during the day until 8:00 pm. If you get sick as I did you stay all day with no food.or drinks.Nobody could help me to buy something outside.
The size of the rooms, the comfort, the spa area and the breakfasts. Too hot in the corridors!
I wrote in a seperate e mail last night to bring your attention to many many problems we unfortunately encountered during our stay. "Confort" insufficiant because the hotel was unbearably hot and too many things did not work in the room - phone - tv - clim/heating - Turkish in the Spa - problem with the bath etc Dear Sir or Madam I am writing to you following our recent 3 night stay in your Hotel from 20 - 23 December to highlight a number of problems we encountered. This is the first time we have visited an AC Hotel and as this was a special anniversary for us we wanted to treat ourselves to what we hoped would be a unique and luxurious experience despite our very modest means!
The friendliness and efficiency of the staff , warm and comfortable room and unique decor.
A comfortable and welcoming hotel, individual and eccentric. Great facilities at a good price.
Friendly staff. Excellent room with view of mountains. Nothing. (1 night stay only).
We found this to be a delightful hotel with a strong family atmosphere. All the staff were very friendly and extremely helpful. Our room was excellent, and breakfast and dinner were very good. (We were staying only one night, off season, so did not use the facilities of the pool etc.)
Nothing in particular. The hotel is a bit "out-dated" and in need of a management that not only keep things going as they have for the last 25 years. The announced "breakfast included" was not available and we were instead directed to the cafeteria next door, probably also operated by the same owner.No real breakfast offer, but simple sanwiches. At no cost, but anyhow...
welcoming and comfortable
Staff was very kind and helpful. Hotel is in a small mountain village, very quiet and well maintained. We have enjoyed our stay a lot.
The location and ammenities were great. The staff in the main were very good, particularly in the bar area, with just the occasional lapse at the front desk. The food was also consistently very good with again only one slight lapse when the restaraunt was very busy. We were there during what was the hottest period for some time and found the hotel to be pretty warm as there was no air conditioning or balcony to the rooms.
Very nice hotel in a reasonable driving distance to travelling areas. The room was very comfortable.
Convenient location within easy reach of national parks and good walking. Village location was excellent with good choice of restaurants and bars. Second floor room had no aircon and was too warm. We had to ask for a fan which was provided. Lounge/bar service was unacceptable. We received no service and eventually left the hotel for a village bar.
Good ski hotel. Very clean and nice open common rooms The rooms were exceptionally noisy - paper thin walls. I would not go back because of this reason alone.
It was very peacifull, and the hotel is very close to Boi Taull Resort and to a National Park
location, helpfull staff, the variety of breakfast no
fire not lit in lounge
Its location in the town close to free parking. Reception staff were friendly and helpful. Breakfast choice was limited if you turned up in the latter half of the advertised period. Staff were looking to get tables set for lunch.
We enjoyed our stay at this hotel, the staff were friendly and helpful and the rooms very pleasent. It was in a good postion in town. No car parking facilities.
clean and comfortable, friendly staff.
The friendliness of the staff, and willingness to assist in smallest of the query. A small fan or aircondition in the room would have been useful
Good access to town centre Access by car is rather difficult - I got a severe talking-to from a policeman for stopping outside to pick up our bags when leaving!
Food and environment in general, the spa and location regarding slopes and skilifts. It's inadmissible to have to pay apart (depending on usage time, moreover, neither a daily forfait is possible) basic spa services (sauna, Jacuzzi, swimming pool, hammam): such level hotel must provide these services for free, included in daily room price (quite expensive as easily understandable).
we loved the place, the place and the whoole 4 days there i would put a shower in the room called el mirador, apart of this, everithing was fantastic
The staff were exceptional and in particular Laura Roco who helped us through the menu and made excellent suggestions for walks and visits in the area.We think you have a superb hotel and the staff make it, they cannot be faulted.. 2 Minor criticisms----the pillows could be improved and it was difficult to read in the bedroom, better reading lamps would be an improvement.
Excellent food, great location (no need to take the car in order to go skiing). Some staffers are very competent: found us a room when our reservation had been savagely canceled, and we were stuck there with a baby, 2 kids, an angry wife, and a broken arm...! Some staffers are incompetent: I called the Hotel directly to move our stay a day later, (arrival on a Monday night instead of a Sunday night, same number of nights) Someone assured me on the phone that there were no problems, that "it was done". Stupidely, I didn't ask for a written confirmation, and when we arrived, the Hotel was full, and we had no reservation any more...! Problem with the elevators: sometime, the wait was pretty long ! Stuck in the Hotel with a broken arm and a Vaby, I would have appreciated a late check-out... It was not approved!
very big and well equiped room, excellent breakfast, new hotel, free mountain, excursions
Location is excellent for skiing. The hotel has rooms for a family of four, which was perfect for us. Rooms are too dark.
Beautiful hotel, nice rooms, friendly service, close to the ski lift Room temperature too high
The activity guides were fantastic, and gave a huge added value of the visit.
Extraordinarily friendly staff providing excellent service. Good starting point for fantastic hiking summer time (though transportation is needed) and of course for skiing winter time. Nice size family rooms with 2 separate bedrooms. Good quality breakfast buffet. The sound insulation between rooms was insufficient. Wifi was not working duirng our stay.
View of the mountains, nice clean hotel, parking underneath, breakfast was excellent, note you need to drive to places for dinner, eating at the hotel can be expensive unless you have booked half board. Reception is rarely manned, but when someone is there, the service is good. Pool is only free between 13:00 and 18:00, after 18:00 it is 15EURpp which is bad because that's the time you would use it after you completed your daily activities like hiking and skiing.
Really good hotel, very good staff. The staff speaks English well which is not usual in Spain in our experiences. During our stay there have been only a few guests due to the low-season, but the hotel operated as it would be full. Programs, guided mountain tours, very rich breakfast.And the room rate was very reasonable (due to the low-season.) We liked it!