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Room was fine for overnight stay as household was moved. Air was on and functioning versus other places leaving it off in empty rooms. They called as I arrived 15 minutes after booking as they don't rent to local persons without a reason. Seemed odd as many local parents may want to escape or have family in for a short visit.
Staff was awesome. Breakfast was decent. Beds was comfy and quiet Everywhere had to walk up and down steps no elevators. Very noisy . was woke up at 12am loudness in hallways . quality of hotel needs upgrade for the price.
Nothing Rate for value of facility
Location I paid for my vehicle to be parked on property until I returned from my short trip. Upon my return, I called the hotel for my pick up, I was told someone would be in the shuttle on the way to get me in minutes. Twenty minutes later, NO ONE has shown up. I WALKED FROM THE AIRPORT TO THE HOTEL, not one time during my walk did I see a Clarion shuttle pass me. I walked into the lobby and asked them what was going on around there. I told them what happened and the response I got from the ASSISTANT GENERAL MANAGER was "You only called once?!" HUH??!!! Should I have to call more than once when they are all standing around doing nothing!!!?? NEVER AGAIN!!!
Staff were welcoming and friendly and the room was spacious comfortable and very clean. The atmosphere was quiet and family oriented
The lobby was very nice and the staff was very friendly. Our room smelled like stale cigarette smoke. Burn marks on carpet. The upholstered chair had a slash in it, and there were large cobb webs in the corner.
About on a par with some of the less expensive national chains - Clean, functional, no frills. I was in it for less than 12 hours. Included breakfast limited but ok. Lighting in room was harsh and glaring. Only one inconveniently located electrical outlet made phone charging awkward. Shower a bit difficult to operate. Tap water tasted and smelled of chlorine but this may not be hotel's fault.
This property is conveniently located just off the interstate near Hendersonville, Flat Rock Playhouse, Carl Sandburg home...not terribly far from Ashville. In other words it is in a lovely location. The staff are delightful and made the stay most enjoyable. It truly is a pleasant place to stay without having to overspend. While our room was clean and had a nice décor, the "bathroom basket" only had a shampoo..no conditioner, etc. Also, was disappointed no pool or exercise room.
Staff was friendly. Place was clean. Great location. Great price
The staff are wonderful The wifi.....hopeless.....something needs to be done
it is a hotel I will go back. I love the location just at the entrance of the Pisgah National Forest.
Very clean and comfortable. Nice staff. Quiet rooms. Would stay again.
Room was very nice. Staff maintains it's well. Staff was very nice and well dressed and spoken desk clerk. You could tell they cared about their job and guest. Trash can was overflowing out front of lobby door. Hotel it self was very clean, parking lot too with that one exception.
Very quite and breakfast was really good and fresh. The ladies that worked the breakfast were very helpful and polite. At check in when we arrived it took both clerks at the front desk 10 mins to acknowledge the line that was filling up. They both seemed occupied with one couple that was at the desk. They were a little slow as malasses in assisting. Almost like it was a bother that there were customers. My check in papers said the room would be ready at 2:00pm and the clerk didn't look at me stated my room wasn't ready check in is at 3. Meanwhile it was 2:52pm. Other than the first 20 mins. It was good for the price I payed
This guest did not leave comments about this hotel.
Staff was very friendly and helpful. Especially Hotel employeesr.
We have stayed here many times we feel the staff makes it like home.
Nice room. Good location.Good breakfast. No
It was a surprise what hotel we got for the deal we got and we could not have been happier. The hotel was clean, friendly staff and great rooms!! The vending machine didn't take dollar bills and low selection. Other than that it was awesome.
Location and availability. One of the lights over the sink was out.
I thought the Hotel was dark and dull. I didn't care for it. Kitchen floor was sticky.
Hand written welcome note upon arrival. This small hotel really made you feel like you were in someone's home. Very friendly staff. Clean accommodations and it felt like a winter wonderland, completely done up for the holidays. Only problem was the guest computer was not hooked up to a printer. But they accommodated my need to print out boarding passes, so not a big deal.
Clean and friendly. Absolutely beautifully decorated. Lobby is gorgeous! No. Enjoyed our stay.
Close to the Interstate. Easy to see from the off ramp. Looks inviting from the outside. Friendly staff. Close to lots of food choices. Lovely interior.
Appearance/Decor/size of room Maintenance of outlets was not great
Very clean and well managed. Breakfast was not good.
Very friendly staff. Comfortable rooms. Great breakfast. Wine and cheese every evening. The plumbing and footsteps of guests are loud.
They treat their guests very well. Free refreshments/great breakfast. Rooms were very quaint/nice. Because it was an older building, it did get a little bit hot. Our bed broke and they moved us to another room where AC was not working, but they moved us back to our original room after they fixed the bed that afternoon.
The breakfast was delicious!! Our room was not the best. Bed was old and the room furnishings were not in keeping with the rest of the place.
Hosts were very amiable. Great breakfast. Room not comfortable. Too small for even one person. AC did not work for me although host said it was working. I spent just one night but had no problem getting a refund for 2nd night.
It's clean, quiet and close to everything. The staff is very helpful and polite.
The Loudoun was convenient. First, dirt remained behind the bathroom door our entire stay. The phone did not work until after we requested it be fixed the second time. Wall paper was peeling in the bath room and finally, the mattress smelled of urine. stay-away from room 213.
With our stay just prior to Christmas, the traffic volume was low and the staff pace was casual, which meant that we did not have to wait for checkin. The staff was most courteous, the breakfast was tasty and adequate, and the location was superb. No!!!!
The staff was so friendly and accomadating.
Everyone who was employed at the hotel was very polite and friendly. The personnel at the desk was MOST helpful numerous times when we asked for a first floor room, directions as to where to reach our destination and even extending our check-out time. No, nothing to complain about!
Ground floor accommodations - Friendly Staff - Very clean and nice rooms - Rates were very reasonable - Breakfast was great with sausage, eggs, waffles, etc... The hall ways were cold - not comfortable cold - they were cold. That ws the only downside.
Hot breakfast. Pet friendly No
Location and price. Bathroom needed a lot of work above the tub area. Drawer handles were hanging by one bolt.
The staff was very friendly and helpful. It is in a convenient location. The price was amazing. Internet was free. Our shower made an unpleasant whining noise, and the toilet ran almost constantly. To the hotel's credit, they said they would send someone up first thing in the morning, but I became ill and asked not to be disturbed.
this hotel is very convenient for us, the staff is always nice, & we haven't had any cleanliness issues. And the price is very reasonable. The ice machine was broken again!! this isn't the first time this problem has existed. It's been out of order a couple of times before when we've stayed here. I think the owner needs to address this problem right away.
the bed and linens no
Room had character. Wood floors, ceilings, walls, etc It was advertised as having senic mountain views. The only view we had was pine trees. Not a single mountain view anywhere.
Best meal we have had in years at Seasons!
All staff members were very helpful.
There were many activities to do on the grounds. There were a few ants in the cabin, but it could be expected when in a wooded area.
We have been going to HLI since the 1980's. We always stay in one of the cabins with easy parking and convenient location. The BEST is the included breakfast. Season's is an excellent restaurant and breakfast is not-to-be-missed. No
It was clean and there was a fireplace in our room. Water mill entrance scenery pretty. Extremely dated. Walls very thin. The chairs were horrible(sank almost to the floor when we sat in them). Curtains didn't cover the windows and some of the blinds were broke. Front porch deck needed repair work. Winding roads with very little signs.
Decor, comfort, quiet, attention to every detail a guest would want.
This was the most amazing place I've ever stayed! And that includes Europe!Hotel Employees were the perfect hosts. You felt truly like guests in their home. I didn't want to leave! There was NOTHING I didn't like
Clean rooms & pool Parking can cause you a issue after dark.
This was an emergency stop due to car trouble on vacation. Rest of Hendersonville sold out due to holiday weekend. This was literally the last room we could find and paid 3 what it was worth. Was dirty. Lazy housekeeping. Found ants and public hair in sheets. No elevator (hard to take a family and luggage upstairs