Hotels near Charlotte Douglas Airport

Pros: Room fine.

Cons: Had to wait over 40 minutes for two drinks. Server was rude and totally inefficient at their job. Peoples food was going cold, others waited over an hour just for drinks. It was expensive too. Will never stay there again!

Pros: The overnight auditor was awesome!

Pros: Staff was friendly and helpful

Cons: Staff was *not* enforcing their ‘masks in public spaces’ rules at all.

Pros: Staff was amazing. I had a special request for turn down service and the staff nailed it with no hesitation. I love the fact that they come get the bedding early which confirms that we return to not a only a clean room but clean bedding as well.

Cons: Each night that we stayed there was no bartender. We would have loved to utilize the Happy Hour time being as though going out is so weird now.

Pros: How clean it was

Cons: No

Pros: Cleanliness and updated

Pros: Everything was so nice we felt safe and very clean

Cons: No

Pros: Shuttle to airport

Cons: smelled so bad like smoke or mold we couldn't stand it

Pros: The front desk manager was the very best!!

Cons: No

Pros: Great attitude of team and hotel met all needs even in Covid times.

Pros: Interior was lovely

Cons: The curtains in the room had a sheer in the middle which lets in alot of sunlight and there is no way to close the outer drapes so the sun is smacking you in the face at 730 in the morning would have been nice to sleep later

Pros: Mostly clean

Cons: Room was not cleaned one night

Cons: Disappointed in Hilton. The hotel was old and run down. It had a bad smell in the hallways and the room. Overall it didn't feel clean and fresh.

Cons: Keep the bar and restaurant open later when there are customers waiting. Adjust your schedule to match unanticipated volume due to flight cancellations. Didn’t hurt me, but you missed an opportunity.

Pros: We had a very late check in, and the woman at the front desk was understanding and amazing. The hotel was clean, easy to navigate and ended up saving us money by leaving our car and just using the shuttle to and from instead of airport parking.

Pros: Comfortable, clean, staff was very friendly and helpful

Cons: No complimentary breakfast available for non-honors members. Only option was to eat at the restaurant.

Pros: Comfortable bed. Close to airport.

Cons: No. All was great.

Pros: The staff

Cons: I really upset that they not have air in our room and they where sold out off the night and could not get a replacement... I would really like some type of compensation

Pros: We arrived very late due to cancelled flight (literally booked our stay from the airplane flight in to CLT). Staff was very accommodating and kind. Hotel was very clean. Dining room/room service closed for the night, but there were microwave meals available, so glad! Staff also offered list of local places sill open for food delivery as another option. They did try to make our stay as good as possible given our travel issues.

Cons: Bed was very firm (too much after sitting in an airplane seat for several hours) and coffee maker was broken. No biggie on the coffee maker, things break and there's coffee in the lobby. First time in a Hilton with such a firm mattress.

Pros: Location

Cons: Un knowledgeable staff.

Pros: Everyone and everything in the hotel surpassed my expectations

Pros: The staff was super helpful

Cons: N/A

Pros: Friendly, courteous, efficient staff. Meals delivered to room from outside restaurants no delay. Airport shuttle was very convenient.

Cons: Room was comfortable enough but not super comfortable

Pros: Exactly what one would expect for a Hilton Garden Inn -- no surprises...

Pros: Great location

Cons: Forgot to call ylus about the shuttle

Pros: Very clean Staff was very helpful Breakfast buffet was delicious Would highly recommend this hotel

Pros: Proximity to airport...able to get dinner(tho not very tasty) and a beer.

Cons: Did not know that we needed to call for shuttle at airport so waited a long time...

Pros: Everything. It was perfect

Cons: Nothing

Pros: Pleasant and helpful staff

Cons: 4th floor always smelled if marjuana

Pros: This was my second time staying in this hotel and I was pleased and will stay again. The room was clean and comfortable with great lighting in the bathroom. They also provided a good variety of hot breakfast items that were prepared for each guest by the staff since the buffet wasn't an option due to covid, which we appreciated. Also less than a 15 min drive downtown.

Cons: The beds didn't feel stable/secure to the floor and were not very comfortable. (Featured room with 2 full size beds)

Pros: Room was nice

Cons: I had to call n get towels n wash cloths bc none was in room..My vehicles was broken into and damage and things was stolen although y’all said this isn’t the first time but if y’all know that why not have a security guard on duty after 11..This place is not sade

Pros: It was nice and clean, friendly staff, open pool, room was clean and tidy, and up kept.

Cons: I had extended my stay 3 extra days. They had took the money off then told me that I still owed $160 when I went to check out and leave. Then made me and my friend miss 2 Lyft rides each for her to call booking.com to extend my stay with them. Then proceeded to take people after me while I’m trying to tell her the moneys on the card and that I have to go. I spent an hour and a half waiting on her to finish the transaction. Then when I asked for the corporate number before I left she asked if it was an inconvenience and told me to call back later to ask for it.

Pros: This hotel is really clean and the king suite is really big . I would stay here again for sure

Cons: My first room toilet didn't work and it was bugs

Pros: cleaniness

Cons: no

Pros: CLEAN and close to airport and restaurants

Cons: check in person was not too friendly

Pros: The location.

Cons: The heater broke and the forecast was cold. They did offer to move us but it was 4:00 in the morning. The bathroom cleanliness was below standards. I will not consider this brand in the future.

Pros: The rooms were nice and clean. Staff was very friendly and helpful.

Pros: Convenient location close to my job. Also, staff is real friendly and professional. They always remember us whenever we stay at this location. Staff always accommodate us with prefer room stay and make our nights restful. Thanks again and we look forward too staying again.

Cons: Ice machine maker on our floor could of been filled with ice. We had too go to another floor too use the machine. That's all.

Pros: Location & cleanliness

Pros: Quiet

Cons: No

Pros: I was surprised by the size of the room and it’s cleanliness. It was a lot more chic in design than I had expected.

Cons: The only thing I was annoyed about was no USB/hdmi ports near the beds or on the desk. I forgot me charger but had a cable. First world “problem”....

Pros: Very clean. Modern decor. Quite considering the location. Professional staff.

Cons: Nothing

Pros: Modern style hotel. Beds were comfortable.

Cons: We came at 12 am. My children and were exhausted. There were crumbs in the bed. A nasty moldy washcloth was hanging over the shower rod. The bath tub was slippery and very dangerous to stand in. The bottle of body soap on the shower was completely emp

Pros: I loved that the hotel was new and very nicely decorated and so modern.

Cons: The only thing that I didn't like was the breakfast choices. There was only pork that was served.

Pros: Staff was amazing, room was immaculate.

Cons: No. Everything was perfect.

Pros: Beautiful hotel. Hotel employee at reception was a real asset, the friendliest person I've ever met.

Cons: The neighborhood was not the best but the hotel cannot control that.

Pros: This was a bad experience. Unfortunately I liked nothing about the experience.

Cons: Did not have the room I requested when I arrived. Put me in an old suite. Room smelled horrible and the bathroom was not thoroughly cleaned. Got a new room. The next room had dirty linens on the bed, and a big urine stain on the mattress liner.

Cons: Lack of customer service !!!!!

Pros: The hotel decor.

Cons: The room smelled. I had to switch rooms and the second room was poor too. It was near an elevator and there was a bunch of noise.

Pros: Convenient location. Very clean and well kept. Nice size room. Rooms have refrigerator and microwave. Free breakfast with a good number of food options.

Pros: VERY CLEAN AND BREAKFAST IS GOOD. NOT FAR FROM THE AIRPORT.

Cons: WAITED AN HR AT AIRPORT HAD TO CALL FOR THE SHUTTLE TO COME GET US. CHECK IN NIGHT PERSON ON 2/23/17 ON THE PHONE A LONG TIME BEFORE CHECKING US IN & WAS ASKED BUT DID NOT PUT OUR NAME ON THE LIST FOR THE SHUTTLE THE NEXT MORNING. ALMOST MISSED OUR PLANE.

Pros: Close to the airport and within walk distance of a gas station

Pros: Desk clerk was very efficient. The room and lobby were very clean.

Cons: No restaurant

Cons: Television channels were limited .

Cons: I didn't like that it's no stove.

Pros: This hotel is spacious, clean, friendly staff and super affordable. It is officially my #1 choice for whenever I am in town.

Cons: N/a

Pros: It was very clean. Quiet. Just an all around great experience.

Cons: That housekeeping was only limited to 3 days a week. But I was able to get fresh linen and towels when needed.

Pros: The closeness to the airport , kindness of staff.

Cons: The cleanliness especially in Covid time . Hairs on the bed .It makes wonder if the linen was changed or the carpet vacuumed . Pills on the floor.

Pros: The modern feel, the fridge in the room, how close it is to CLT Airport. The staff was awesome! They were 100% friendly and professional.

Cons: Some of the hand towels had hair from previous guests. That put us off.

Pros: They call it sandwitch, but it is a burger. Very nice. She warmed it for me w/ the microwave oven. Thanks.

Pros: The staff was awesome! Because of COVID they didn’t have a proper sit down breakfast but the bagged breakfast was very good.

Pros: Staff members were very polite, helpful, and welcoming.

Cons: The room wasn't as clean as I expected. Thankfully I had clorox wipes. Housekeeping needs to do a better job and not just surface clean. Floors weren't mopped, tables weren't cleaned and there was used napkins under the couch.

Pros: The people very nice!

Cons: Clean

Pros: The peace and quietness

Cons: The only thing I did not like was you had to find a luggage carry to put your luggage on other than that everything was just wonderful.

Pros: sink outside the toilet & shower area, kitchen, beds

Cons: This was an older hotel and more worn. Got spoiled on the hotel that we had at Florence with Homewood Suites.

Pros: They don’t clean the rooms all they do is spray sanitizer over dust, dirt, and mold

Cons: Nothing was liked about the property even the manager is rude no wonder the staff has a bad attitude

Pros: 2nd time staying.glad they made an effort to have move to go breakfast bags

Cons: Dishes were dirty .. mirrors were dirty.. stink bugs kept getting in the room

Pros: The beds were very comfortable pillows included.

Pros: Got the feeling of cleanliness in the room.

Cons: The toilet flushed poorly and periodically filled the tank. The TV in the bedroom had lines in the picture.

Cons: Tired older property in need of renovations. Furnishings in room quite worn. Strong chemical cleaner odor in room. Will not return.

Pros: The staff

Pros: The room desk employee very helpful

Cons: Room had a musty smell

Pros: Dining and buffet area were lovely-- food very good. Room was lovely and comfortable. Very helpful staff.

Cons: Mild mildew in shower.

Pros: The hotel was clean and the room layout was nice.

Cons: The room below my wife and I had people screaming and partying. I had to call the front desk to complain. It should not be my responsibility to call this in. The man I talked to at the front desk said he would take care of it. it went on for 10 minutes.

Pros: Very clean and quiet. Everything you needed was provided for a nice and pleasant stay.

Cons: The beds weren't as comfortable as I would have liked.

Pros: Clean, comfortable, great bed. Close to airport.

Pros: The suite arrangement of the room was nice. The breakfast food was well done and the dining area was pleasant. The staff was very accommodating and friendly and the location was convenient.

Cons: The room was clean by average standards, but the carpet and furniture seemed to need a good cleaning. The side doors were not locked after hours as advertised. Some rooms must allow for pets as dogs could be heard barking at times.

Pros: Rooms were wonderful. People working were helpful.

Cons: It and we were unable to swim

Pros: The staff was very friendly and I enjoyed the extra's they had to meet the guest. They had social hour. They were all so helpful and sweet.

Cons: The suite did not come with all of the dishes and towels.

Pros: Location

Cons: Sheets to small for the bed and the bed was not as comfortable as most hilton properties.

Pros: I liked that this hotel is only minutes away from the airport. The suite had a cute kitchen area with a dishwasher. The bedroom was separated from the kitchen and sitting area with a double door. The hotel has a delicious complimentary breakfast.

Cons: Water barely warm in shower

Pros: Very attractive lobby; the bed had a wonderful cozy comforter which was very warm. Unfortunately the room was too warm and we couldn’t get it cool enough so the comforter was too warm. There was only the sheet which was not warm enough.

Cons: The heating/air conditioning unit was loud which disturbed sleep.

Pros: Penny that checked us in was fabulous. She helped us find a place to eat and made sure we had everything to make us comfortable.

Cons: Nothing

Pros: Receptionist was super helpful and friendly. The bed was super comfortable. Had a really good night's sleep

Cons: Nothing

Pros: It was very clean and neat and right next to the airport for my drive to work the next morning in the bad weather

Cons: The bed was absolutely one of the best night sleep I’ve had fantastic mattress

Pros: Convenient location, clean facility

Cons: The staff were very abrupt, not friendly, poor social skills. The airport shuttle doesn’t start until 8 am. This is an advertised perk of the hotel but can’t be used by those with an early flight. The hotel needs 24 hour beverage service for

Cons: The desk clerk took forever to come to the door. Granted it was 5am, but my wife and I had driven 8 hrs and then exhausted had to wait to be let in. Also the rooms got mixed up and we had to wait an additional 15 minutes so that could be sorted out.

Pros: Hotel is well-situated (VERY close to the airport), quiet and clean. Front desk staff is friendly, professional and provided excellent customer service. As rooms go, king bed was comfy and bedding is what I’ve come to love about Hilton brands.

Cons: Would be great to see an almond milk option in the snack pantry, sugar free creamer, low fat cream cheese, etc (first world problems, amiright?).

Pros: As soon as the shuttle picked us up from the airport, we knew we made an excellent choice! Staff was fabulous! Hotel was spotless! Our room was Very large and the sanitation spoke for itself!! The remote was even wrapped! I would recommend this Hampton!

Pros: The room was clean.

Cons: Aside from the location being next to the airport and directly underneath landing flights, the hotel was renovating rooms directly above my room for the entire stay. Construction would begin at 7am sharp with hammering of the floor and end around 4pm.

Pros: The staff was helpful and friendly and the room was spacious and comfortable

Cons: I would of course have liked more choices at breakfast like bacon (not Canadian bacon and grits)

Pros: Nice

Cons: Nice

Pros: Room was very clean as was the rest of the hotel. We were only there for one night so we didn't really use any of the amenities but everything we saw was great. Definitely seemed nicer than a 2.5 star.

Pros: location near the airport was great - a bit noisy at times from flights but bearable.

Cons: the rooms need new desk chairs. Current chairs are too low and the backs are too loose.

Pros: Everything there

Cons: That the pool was not open

Pros: The hotel was nice and clean overall. The staff were friendly.

Cons: The indoor pool was freezing.

Pros: Staff was great when I accidentally locked my key card in my room late at night.

Pros: Nothing

Cons: Poor customer handling by hotel manager/poor breakfast quality &quntity/very limited items in bad conidition.

Pros: The king suite was spacious, luxurious and clean. Everything was top notch

Cons: The morning staff did not cue me for the airport shuttle as they said they would. Did not have as much professionalism as the night staff.

Pros: Locations

Cons: Breakfast had limited fruit.

Cons: It was just gross. For example, I took a hot shower and the bathroom doesn't vent well. The steam condensed on the ceiling and in some cases dripped onto the ground. The drips were this incredible yellow buttery mess. One of the most repulsive things I have ever seen in my life. Also it is very close to the airport but it is not possible to walk there, no matter which way you go you'll have to walk on a highway eventually, so you will have no choice but to take a $14 cab. (That's the minimum fare) Also there's a much nicer hotel in the same parking lot, I can't believe I was so stupid.

Pros: The location was wonderful. We went to a Panthers game Friday night and was only a 15 minute drive to the hotel after the game. Even though it was 1 AM when we arrived, the staff was friendly and very helpful. I liked that the hotel had a security guard patrolling the parking lot. Saturday morning we went to the National White Water Center and it was only a 18 minute drive with traffic. Pool and hot tub were nice after a hard day of paddling and rope courses. Our room was quiet except for the occasional plane passing over. Thoroughly pleased with the breakfast options. I would definitely stay here again.

Cons: Hard to find the hotel entrance from the highway since it is part of a thru way from the Mobile gas station. I drove past it twice before I was able to enter.

Pros: I liked all of it. personnel is excellent all around. shuttle readily available. distance from airport is less than two miles. I got a good rate on internet site.

Cons: not a problem for me, but the wake up call were jets from clt flying overhead

Pros: Great linings. Close to destination. Food and drinks on premises.

Cons: No where to smoke. I think every hotel should have a smoking lounge and bar on the top floor for easy ventilation.

Pros: Proximity to the airport

Cons: Hotel was way outdated. Clean to the extent that there was no noticable filth but the hotel is in need of significant updates to feel and look cleaner. Sorta reminded me of the hotel from the movie The Shining.

Pros: Everything

Cons: Nothing

Pros: The environment

Cons: None

Pros: Room was clean but not entirely. There were dirty socks in the he closet and a multitude of used room keys in the he closet. There was a 1/4 inch if dust on the safe in the closet. First thing you see when you walk into the room.

Cons: The refrigerator didn't work and very few tv channels with no guide.

Pros: Close to the airport.

Cons: Location is hard to find at night. Hotel and the room is old, the brightest part of the room is the bathroom. Had food on the chair when we checked in. Charged resort fee when the pool and gym is closed due to covid.

Pros: Nice property, very close to airport

Cons: Restaraunt closed due to covid.Room service failed to answer the night i arrived and even the morning of my departure. I left hungry with no real explanation for the lack of food service in a hotel with a restaurant that was shut.

Pros: The hotel was quiet and very clean the staff was nice and courteous.

Cons: The pool was down for renovation. I wish I had known beforehand, my son was disappointed and it put a damper on his excitement for our trip.

Pros: Friendly staff, breakfast package.

Cons: Wall is paper thin, noisy.

Pros: Comfort of beds was great. The Lobby was very attractive. Room was clean, but not sound proof.

Cons: Requested additional wash cloth that never came. The ceiling had been repaired at one time for a water leak and needed permanent repair as it was beginning to deteriorate. Had to call about internet access. No one explained about free (unsecured) line vs. premium secured line at a cost. No one fully explained that they would be charging incidentals to credit card just in case. Found a $54.63 charge to my account for nothing that I'd used upon my return home. View was of the rental car lot which was fine except for the fact that the following morning the staff would turn on car alarms to find the vehicles which was very disruptive when trying to sleep.

Pros: One of the nicest Sheraton's I've stayed. Wonderful staff and lovely rooms.

Pros: Staff were outstanding at all times Kudos to hiring management for understanding the importance and knowledge to choose those who know how to deliver excellence! Very nice rooms with comfortable clean rooms. Would definitely stay again and highly recommend!!

Cons: The broken shower head on the Club floor in the room that I was staying in. And I wish i had a patio.

Pros: Very close to airport and hotel shuttle was great.

Cons: Bathroom had water spots and carpet looked dirty.

Pros: Well done lobby area and comfortable rooms.

Cons: Bedroom needed a fridge and breakfast buffet was $14.

Pros: Awesome

Cons: Nothing, maybe no hot tub!

Pros: The availability and shuttle service.

Cons: The restuarant that was listed was not what was in vision but it worked. Some minor paint repairs are needed for appeal.

Pros: Location

Cons: I booked a king suite, got there staff said none available. Had to tell them I was assured availability and then a king magically appeared. Then got in the room and it smelled like smoke. My wife has allergies but we had to spray and make do.

Pros: Clean nice people

Cons: They charged my card 5 times .

Pros: They welcomed me as an artist an not as a regular person i was staying for the weekend because i has a few shows the staff were very friendly and polite but the location of the hotel was kinda hidden

Cons: Its hidden on a cooperation property so its kinda confusing to get there

Pros: Helpful staff-great rooms

Cons: COVID related- had to ask for towels everyday

Pros: Location

Cons: Structure

Pros: When I find something I like I stick to it. Every staff member that I have interacted with has been beyond polite. Hotel has everything you need except a microwave in the rooms. Rooms are spacious very clean beds and pillows are clean and comfortable

Pros: location, ammenities, room

Cons: air conditioning has always been an issue thermostats never work real good during the cooling season makes load noises when condenser kicks in needs to have constant fan option to keep noise constant vs condenser coming on and off

Pros: Very clean comfortable room

Cons: All was well.

Pros: the location and service

Cons: no

Pros: Relatively quiet. Workout room is nice. Roomy suite. Living room sectional seating. Personnel relatively friendly.

Cons: Switched rooms 3 times for maintenance issues. Rm1 A/C not working. Rm2 A/C made horrid screeching noise. Rm3 TV made loud buzzing sound. Poor picture on the 1 station I watched. No laundry. No ethernet or microwave in room. Dog friendly.

Pros: Staff.

Cons: No microwave in rooms. My refrigerator did not work.

Pros: location

Cons: did not feel the staff was overall very friendly

Pros: They figured out how you give a decent safe breakfast

Pros: The location was definitely the best part.

Cons: The room was a connected to another room and I could hear everytime the people in the other room used the bathroom, it kind of felt like we were sharing a room with people we couldn't see. There wasn't a microwave in the room either.

Pros: I chose the room because of the sitting area.

Cons: The entire building smelled like cigarette smoke. The lobby, elevator, hallways and room reeked of cigarette smoke. If I could have gotten a refund I would have left.

Pros: The staff were great and very accommodating.

Cons: The hotel is older and the room although spacious was not as nice as I was expecting. This hotel is due for some renovations.

Pros: The layout of the room was nice and spacious

Cons: Dirty towels left in the room. Toilet seat wasn’t attached right. Shower curtain rod was broken. Shuttle service only went until 9:00am.

Cons: Mattress wasnt comfortable

Pros: Quick check in

Cons: It was rather warm in the hall way and t rooms Ice buckets was a little dusty but overall not too bad

Pros: Shuttle driver and front desk agent were very kind. Grab & go breakfast was good.

Cons: Old receipts and plastic wrappers left on floor. Broken closet door and strong smell of marijuana.

Pros: The staff were very nice however they appeared to be short staffed due to decreased reservations (Covid 19). One person was doing the job of several people.

Cons: We were surprised at how old/dirty the hotel was. We asked to change rooms twice because there was hair or stains on the bed. The elevator was disgusting. The TV in the room did not work well and was an old model. Bed was uncomfortable. Didn’t fee

Pros: Staff when we had to get another room.

Cons: The air was not working in our room and it was dusty.

Pros: Location. Clean rooms. Great bed.

Cons: Staff was unfriendly

Pros: Amenities

Cons: No room service Shuttle no operating

Pros: Hyatt’s are known to be nice and decent hotels, which is why I selected this one, but this hotel was not up to Hyatt standards.

Cons: The room smelled mildewy and was not clean. Outside the door there was a large bag of garbage that staff had left. I asked to be moved to another room, which was slightly cleaner but still had a moldy smell to it. I did not end up staying the night.

Cons: I had to change my room THREE times due to the AC not working. After my 3rd room it still didn't work. I was so frustrated i just went to sleep. I tried to get my money back and couldn't... Very disappointed

Pros: The young lady that checked us in.

Cons: Yes, the setup of the room, the TV was in an awkward place and there was only one. It was what they called a suite, we couldnt watch 2 different shows and watching from the living room was very uncomfortable.

Pros: The room was clean and spacious.

Cons: I booked the Airport location and was relocated to this location. The hotel itself was fine but I needed to be located closer to the airport. This review is actually for the airport location that was booked but I did not stay there.

Pros: Bed was super comfy

Cons: The checking in/out process

Pros: Room was clean

Cons: We booked a shuttle in the morning but found out the shuttle was overbooked. This service should be better managed.

Pros: The makeup of the room.

Cons: The cloud of smoke I had to walk through to get into the hotel as the smokers congregate about 2 feet from the entrance. The lack of cleanliness of the shower The temperature/AC system. Warm hotel + LOUD AC that cycles every 10 minutes = little sle

Pros: The staff was awesome. Friendliest ever.

Cons: Some guest on the first floor was smoking pot so much it filled up the entire Kinney and elevators with the smell. The odor lasted for 2 days.

Cons: The toilet wasn't clean, second room wasn't clean, outlets broken, hair dryer broken. I got tired of finding things wrong. The only offer was a sorry and a free breakfast that we couldn't eat because the shuttle was leaving. Horrible experience.

Pros: It was clean and the room was very nice and spacious. The location was great for us. There's a nice sports bar right across the parki. Lot as well that we went to for dinner and drinks before a concert and it was good as well

Cons: The front desk staff was lacking. The gentleman that checked us in was nice but then there was some confusion and issues about the billing. When I tried to ask about the situation to resolve it the first lady I spoke to was extremely rude and unhelpful.

Pros: Nice pillows

Cons: These hotels do not have breakfast. You should not be able to advertise that you have a breakfast if you are handing somebody a granola bar and that's it. The hotel is Spartan and the quote breakfast offerings on quote are terrible

Pros: The breakfast was outstanding! The hotel is clean.

Cons: The bathroom door closes right beside front of toilet. Double beds seriously? No queen only king and double. Room backed onto elevator..heard it all day and night. Would stay at a different Hyatt if they offered queen beds.

Pros: Location and restaurant within walking distance

Cons: housekeeping bug in room

Pros: Overall clean and equipped rooms, very friendly staff, nice facility, good distance to Charlotte (only 15 min drive).

Cons: Breakfast wasn't that great, ok on options but hot food was bland. A couple of stains on the carpet in our room but everything else was clean.

Pros: The staff was absolutely amazing!!!

Cons: The mattress was horrible. Our carpet had nails sticking up. Will never stay at a hyatt again

Pros: The friendly and professional staff were the most notable of the whole experience. Everyone was very friendly and making sure that you had everything you needed. Loved the whole experience!

Pros: The staff was extremely friendly and helpful.

Cons: The inside of the hotel could perhaps use a little bit of a face-lift, but the rooms were clean and comfortable, with fridges, couches, etc, and I felt very welcome and safe here as a solo female traveler.

Pros: Very good breakfast!!

Cons: Not food room service

Pros: Staff was very friendly. Starbucks on site

Cons: Short-staffed housekeeping

Pros: Great staff and service--everyone was very helpful and friendly. The rooms were spacious and clean and breakfast was enjoyable. The location was very convenient and the area/neighborhood was peaceful, clean and serene.

Cons: There was a group of people on our floor that made a ton of noise one night as they came in and out of their rooms to visit each other across the hall. Honestly it felt like we were staying in a college dormitory. While I know that this is not necessarily the fault of the hotel, the noise carried heavily into our room during bedtime for our young son. It went on for an hour and was just miserable. We called down to the lobby to see if they could address it but, at 8pm, I'm not sure what they could have done.

Pros: Very friendly staff Large comfortable rooms Complimentary hot breakfast Starbucks in lobby Free internet Very thoughtful design

Pros: the staff is very friendly and helpful. the room exceeded expectation - bathroom is updated nicely and the bed was very comfortable. I didn't hear anything during my stay that would have kept me up. close proximity to uptown if that's what you are in town for.

Cons: no complaints

Pros: The staff were very helpful

Cons: Nothing

Pros: I loved the room. It had a beautiful set up and the removable shower head was great. It was nice to have a mini fridge for storage and the bed was surprisingly comfortable. Breakfast was generic but sufficient if you wanted to save money and buy lunch and dinner later.

Cons: When my partner and I first arrived the receptionist was on the phone laughing and giggling to who ever was on the other line. We were only second in line but had to wait at least 15 minutes for service. The other receptionist was servicing another family and was quickly on the phone after speaking with them. In came another receptionist reprimanding her co-workers in front of everyone in the lobby. Very unprofessional! After our 15 minute wait we get to the receptionist only to find out that even though we had a reservation we would have to wait another 15 to 30 minutes to get the room we wanted! After driving 11 hours to North Carolina, that isn't what you want to hear. So we took the room initially offered due to being exhausted. We stayed at the Hyatt house a few months back and preferred that one much much better. It got 5 stars across the board! This airport Hyatt had a small closet, leaving at least half of my dress to rest onto the floor

Pros: The staff was very friendly and polite. The room was clean and everything in the room was up to date. The bed was so comfortable, and the linens were crisp white clean. The outside, dining area and lobby were neat and clean. I would definitely return when visiting my daughter, also I would highly recommend others to try this hotel. The price is unbelievable. Y'all are doing a great job, thanks for the great hospitality.

Cons: I didn't like the room not having a microwave. I would like to see microwaves added, but if not I'll still return.

Pros: I would just say check under furniture for items from previous guest.

Pros: Easy checkin

Cons: Loud truck outside window 4am

Pros: I LOVED that I could shuttle to the airport and leave my car at the hotel during my trip. Much more affordable than paying for parking at the airport. When we returned, the shuttle came right away to bring us back to our car.

Cons: I wouldn't change a thing.

Pros: The hotel was comfortable for the one night we needed before flying out.

Pros: Like everything about hotel

Cons: Not one thing

Pros: Facilities are excellent

Cons: Everything was good like always

Pros: Excellent breakfast and staff

Cons: Everything was great like always

Pros: Very close to the airport. They offer a free airport shuttle that runs every half hour. They have an in-house restaurant. The beds were comfortable. Plenty of TV stations.

Cons: Noisy from the planes flying overhead and lots of traffic/siren noise. The room was on the smaller side. The restaurant had a very limited covid menu and was expensive. The shower (no tub)was low flow and took forever for the water to heat up.

Pros: The young lady in the front desk was so accommodating. I arrived at the hotel early and she went out of the way to accommodate. She was very professional and super nice!! The staff including the bartender/waitress were so attentive. Great Service

Pros: Close to airport

Pros: Price and location

Cons: Small bathroom

Pros: Great location to anywhere around Charlotte.

Pros: Very clean and neat, right across from airport parking.

Pros: Very close to airport and easy car ride to downtown.

Pros: The staff was amazing.

Pros: IT was clean, the rooms are excellent and the staff very hospitable. The whole check in - checkout system was smooth. The front desk manager,and her staff could not have been more helpful.

Cons: Understanding thatn this us primarily a Mon -.Fri business place the fact that the,dining rooms did not operate the same hours at the weekend as during the week was disappointing. I would recommend this hotel anyway

Pros: The location, it is very close to the airport. Also remember that you will hear planes flying over its so close.

Cons: Customer service was lacking. I called in a room service order and she asked if it was a to go order. I said no its a room service order and I asked how long would it take and she replied I dont know maybe 15 min maybe longer we are very busy.

Pros: Location

Cons: For a recently remodeled hotel it was not as clean as I would expect for a 3 star hotel Holiday Inn.

Pros: I enjoyed the luxury.

Cons: Pricing.

Pros: proximityto airport

Cons: small room;no breakfast included.not goodvalue for price lf room.

Pros: Comfy beds, spacious room, very clean, close to airport and the shuttle was great.

Cons: Food at the store downstairs was really overpriced (I know all hotels are), out of coffee in the morning when we went to leave

Pros: The room we stayed in was clean, contemporary, and comfortable. The staff was great and the breakfast was delicious! Highly recommend the breakfast add on to your room.

Cons: I asked if we could check out a bit later than 12 and was denied.

Cons: Hotel is under renovation. I arose early to catch a plane and found there was no hot water for my shower. Also, the coffee pot in the room had not been properly cleaned.

Pros: Staff were very friendly. Helped very quickly when I was placed in the wrong type of room.

Cons: Handicap accessible shower was not well designed. Bench and shower head/water regulater were 5 feet apart. No way to turn on water, adjust temperature or get the wand off the wall from the bench.

Pros: Very clean and quiet

Pros: A very excellent hotel overall. The room was perfect and had all the amenities that you need. A great location near the airport. Very clean. Quiet.

Pros: The bed was quite comfortable.

Cons: The area around the hotel was did not feel particularly safe. The room itself although it might have been clean was kind of beat up looking and the choices of packaged breakfast were limited to oatmeal. More choices would have been nice.

Pros: I liked the fact that the parking lot was constantly being monitored. The staff was friendly, courteous and professional. The hotel is fairly close to some decent eating establishments.

Cons: No meals were available. Of course, this was due to COVID-19 but it was still disappointing.

Pros: Less expensive hotel nice quality

Pros: It was clean

Cons: on the 4th day of my stay realized my hotel room door was never locked or locking( would open jest by pushing without key). Complained but not repaired next to days, glad I was able to latch it when I was inside.

Pros: Close to I-85 and I-77, the security seem to be good. The room was spacious and clean. The hotel clerks were very helpful and curtesy. I forgot my tooth brush and they provided one for me.

Cons: I was disappointed that there wasn't a pool at this location. Wish breakfast could last until 11:00 am on Saturday and Sunday morning.

Pros: Location and Breakfast

Cons: Some of the front desk staff could be better trained in hospitality (wouldn't hurt to smile and at least pretend to like their job. Their visual presentation was not welcoming)

Pros: Location to Charlotte Airport & Highways

Cons: Exercise room was not in great condition, with old equipment.

Pros: Missed connecting flight needed a hotel close to the airport. Good price. Shuttle service both ways. Clean friendly service.

Pros: The price we were given at the last minute

Pros: Location &. Comfortable bed

Pros: Staff were all great. Breakfast great. Survey limit of 255 characters BAD! So I will start here: TV too low making it hard to watch. Two chairs were worn out & uncomfortable. Phone cord at base broken & will not stay plugged in. No stopper in bath sink.

Cons: BAD continued: Fan/exhaust in bath had webs & was not pulling any air, I tested with tissue! Exterior card reader broken, wife got stuck outside in hurricane rain! Staff re-keyed her card & never checked reader. Following day reader was still off line!

Pros: The hotel was clean

Cons: The beds and pillows weren't very comfy

Pros: Staff was friendly and seemed to be always cleaning.

Cons: Breakfast left a lot to be desired. Egg pucks and a pile of limp greasy bacon.

Pros: Proximty to airport

Cons: Getting the complimentary shuttle was a hassle and the night crew was extremely rude and unprofessional

Pros: Close proximity to the airport and free shuttle. Walking distance to some food options and grocery store. Came with fridge in the room. Nice water pressure in shower.

Cons: It was advertised as having a whirlpool in the fitness room which we found out hadn't been there for a couple of years. The hot breakfast is an "expanded continental breakfast" which was adequate. The free internet was not secure.

Pros: We just needed a spot for the night before we caught a flight early the next day. The room was clean and the shuttle service was key! We checked in- crashed- woke up and checked out - the staff made the quick stay painless. Thanks!

Pros: Location

Cons: Bathroom shower curtain was torn in several places, bathroom didn't seem like it was fully cleaned prior to stay, room had a musty/humid smell

Pros: Location was great getting to the airport

Cons: Didn't like that the pool wasn't open. Closed for the season, didn't see any indication in the description the pool was close. It was 89 degrees outside!!!

Pros: I had booked this hotel by mistake, thinking it was a different location. I wish I had booked the correct location. It was clean and quiet, ample parking, friendly staff. The gentleman who checked me in was SUPER!!! He went out of his way!!

Cons: The bed was hard, the breakfast was a little sad,there was some weird noise that sounded like someone was ripping the pipes out from the floor above. It was kind of funny, it happened randomly.

Pros: Proximity to Airport. Shuttle to and from

Pros: Clean friendly and convenient

Cons: Foam pillows -- too thick.

Pros: Got stuck at CLT due to missed connection; on the plus side it's close to the airport and has a free shuttle ; front desk staff was pleasent; free breakfast was ok but not great

Cons: Room smelled of dampness; beds were lumpy and uncomfortable

Cons: They did not tell us that they were having work done to the cable system and only a couple of Chanel's worked. Also, the toilet would not flush. Wingate Made no efforts to correct either issue.

Pros: Was quick and easy to get to from the airport, especially with a late arrival. Staff was helpful.

Pros: Never got an opportunity to experienced the hotel.

Cons: We called ahead to see if early check-in was available. We were told that our room would be available as early as 12 noon. When we arrived, we were told that our room was given to someone who missed their flight and that it would be 1.5 hours for a room.

Pros: The room was very nice. Comfortable. Staff was very nice.

Cons: Water pressure in the shower is lacking.

Pros: The large rooms

Cons: No shuttle to hotel. Because of covid. If there was a notice When I was booking, I didn’t see it. I picked the hotel because I saw that the airport shuttle was available.

Pros: The hotel provided breakfast grab to go due to COVID-19. The staff was very courteous and professional atmosphere.

Pros: The room is very spacious and it was very clean and updated.

Pros: I had a nicer room than I was expecting, a full suite.

Cons: Did not have a shuttle to the airport until 6 am, which was when I needed to be boarding my flight. Odd for an airport specific location. Also, had a lot of wear on furniture and doorways that wasn't well covered up or repaired.

Pros: Overall the entire experience met expectations - Room was comfortable, location was convenient, staff was helpful about offering us a choice of the available rooms, breakfast was standard fare.

Cons: Initial room had a locked connecting door. We could clearly hear the conversation next door. Fortunately we were able to change rooms.

Pros: Very convenient to the airport.

Cons: Rooms need a little bit of updating and must take a shuttle to get to any restaurants.

Pros: It was close to the airport, but i didin't hear any planes or airport noise.

Cons: No hot water for two days and only excuses from management

Pros: Friendly staff

Cons: Not a great location for restaurants

Pros: Location to the airport

Cons: Office computers not working.

Pros: The morning breakfast buffet was clean and food was good..

Cons: This hotel has an old worn out feel. Toilet seat was almost falling off. The check in process took a long time.

Pros: It was clean. Price was right. Staff was nice.

Cons: Since I had to stay due to my flight was cancelled I had a friend drive 13 hrs to come and get me and they couldn't accommodate me staying a couple hrs after the check out to allow him to sleep a couple of hrs before getting back on the road.

Pros: Location to airport and provided shuttle service Staff was friendly and accommodating

Cons: Room was on bottom floor and needed some updating. Air conditioner was very noisy which was a room unit. Room was dark and dreary.

Pros: Cleanliness and location

Cons: No

Pros: Staff was very nice and accommodating. They allowed me to use their dining area. Manager was helpful and friendly.

Cons: nothing. all was good.

Pros: The bed and pillows.....So comfortable.

Cons: Nope.

Pros: Cleanliness and Service!!!

Cons: We chose this specific hotel because it "provides" an airport shuttle; HOWEVER, when we asked the front-desk lady about the shuttle, she said that the shuttle services begins at 6:00 am. Our plane left at 5:50 am! We had to spend Taxi money, which we did not budget for. This a clear example of an illegal "Bait & Switch" practice!!!

Pros: Good access to airport. Room was large.

Cons: No staff at front desk between 9:15am and 9:40 (and possibly later and/or earlier). Shower could not be made warm enough and pressure was poor. Long wait for airport shuttle.

Pros: Their shuttle was quick and convenient. There were delivery menus available for hungry late arrivers.

Cons: We experienced no problems during our stay.

Pros: Fine for a quick stay

Cons: No

Cons: Ridiculously noisy air conditioner.

Pros: Location to the airport. Attentive staff. Airport shuttle service

Cons: Room needed maintenance. Smoky smell in the corridors.

Pros: Large, clean rooms. Room has refrigerator, AC/heater unit worked well, bathroom was updated and clean. No weird smells. Breakfast was more than just continental (eggs, sausage, grits, cereal, breads, fruit, etc)

Cons: Weird light switches in the rooms, not very bright.

Pros: They advertise having shuttle service and they told my wife they don¿t and had to take a taxi

Pros: Decor and cleanliness.

Cons: N/a

Pros: Friendliness of the staff

Cons: The room was dirty. I saw hairs near the pillow and 2 used contact lens in the ground. I felt bad on the cleaniness. May be the management read and correct in future.

Pros: 🤬

Cons: There was no hot water and there was hair in the tub 😡😡😡

Pros: Staff was welcoming and room was spacious and clean.

Cons: Didn’t care for the area itself

Pros: The staff. Also, the room was clean and it was nice to have a kitchen.

Cons: No

Cons: They tried to charge me for my 2nd day (when I had already paid for it) airport shuttle only went to the airport 1 time a day when I said this was the reason I chose them they offered to reimburse me for an Uber

Cons: Reserved a king room and was told at check in that no king rooms were left. Offered 2 doubles instead. Not acceptable. Ultimately given 2 queens. Decent hotel, clean and comfortable. Good breakfast selection.

Pros: Handy to the airport for our early flight, provided a shuttle.

Cons: The hot tub was out of service ~ very disappointing.

Cons: The smell of weed in the lobby at check in,The TV did not work, and to top it off ran out of hot water in 5mins. The room I had reserved was occupied. Tryed to charge me for another room

Cons: The staff was rude. There were no batteries in the remote.

Pros: It was close to our destination and it was enough room for me and my children.

Cons: No

Pros: Great location, free wifi, great free breakfast, clean rooms with comfortable beds, what more could you want?

Pros: Breakfast

Cons: The tiny indoor pool and dirty with no one regulating The gas behavior and replenishing clean towels.

Pros: The Staff was great.

Pros: The room was just as expected - the same setup as every other Springhill Suites.

Cons: The room was significantly smaller to the point where the pullout sofa could not even be pulled out and hit the tv stand. The room ad a faint odor that my kid made a comment about.

Pros: Breakfast was good. Room was okay - an older hotel with some remodeling

Pros: nothing

Cons: everything

Pros: The structure and the cleanliness.

Cons: No

Pros: Modern, clean, shuttle bus, close airport, good price

Pros: No breakfast available due to Covid, ate a Jimmy Dean sandwich, coffee was good

Cons: Could have used the pool as I had time

Pros: The room was incredibly clean and comfortable.

Cons: I reserved a king size bed, and was given a double bed. I¿m 6¿6 my feet hang off the end. The only outside door that worked was the main entry. When I inserted the key card the red or green lights didn¿t come on. The tub surround had a bow in it

Pros: The layout and space in the room were very appealing

Cons: There was zero option to have daily room cleaning. I know many hotels don¿t do it daily but most will if you request it. Here it was not an option.

Pros: I love the environment and the staff 😷❤️

Cons: N/a

Pros: Not applicable

Cons: Nothing

Pros: Everything was a great specially the front desk staff.Very friendly and helpful!

Cons: Nothing

Pros: The room was comfortable and clean

Cons: The lady charge me more money than it was previously seen.

Pros: Convenient location to airport

Cons: See above

Pros: The hotel was very close to the airport and the shuttle service was excellent. Nice hotel for the rating.

Cons: Bedding was a little odd. On the king bed, only the sheets reached my neck. The comforter was oddly short and made sleeping a little uncomfortable.

Pros: Room was very nice and clean with a great shower.

Cons: Desk clerk at check in was not very friendly. She did her job but nothing more. No breakfast items available. We had stayed at two other hotels on our trip and they both had grab and go breakfast available, which was very nice.

Pros: Cleanliness

Cons: Bistro closed completely so I could only order food out or drive out to find a restaurant while I’m not from the area.

Pros: It was clean and appeared sanitized for COVID

Cons: The morning shuttle did not run until 7 AM and my flight was at 7:30 so I had to take a $26 Uber for a 10 minute drive.

Pros: Space was great.

Cons: The staff.

Pros: Very clean and quiet

Pros: Very clean room.

Cons: The area was a bit concerning.

Pros: People were friendly, room was clean and well furnished. The location was as desired.

Cons: no

Pros: Room was clean, staff was friendly and helpful, shuttle arrived to take us to the airport on time and was an easy experience.

Cons: The AC unit in our room felt that 72 was far too cold and preferred to keep the room about 80. It did cool the room off around 4 am. Not sure if the AC unit had been off all day, but the room was very warm on arrival and took most of the night to cool off.

Pros: the location was close to the airport

Cons: The hotel was really dirty, the staff was awful, acted like you were an inconvenience to even be there, the carpet was filthy, no one at bar/dining area most of time even though supposed to be open, they ignored you when they did show up, there was construction. Room was extremely loud, huge cracks around door let in tons of noise and light. Bathroom tacky. Overall very tired and dirty with unattentive / rude staff.

Cons: Requested room with king size bed and was told no even though I emailed the request 4 days in advance. When I emailed my concern about room type and rude staff, I never received a response.

Pros: That I was able to secure a refund so easily.

Cons: It was under major renovations and most the amenities were not available/offered. Also the room that I was in didn't have a properly functioning door/lock and the a/c unit sounded like a freight train. I was deeply disappointed and extremely shocked.

Pros: The bed was comfortable. It was 2 miles from Charlotte airport. So are other lodgings...Take your $200.00 elsewhere!

Cons: Horrible hammering/banging noise from room next door for the entire day thru to 6:00pm! Staff was not at all accommodating about this problem. The staff showed no concern for the very loud noise. Mini fridge had a service man come twice. Finally replaced the fridge. My room key card had to be replaced three times. This is not, repeat not, a place interested in keeping their guests comfortable or happy.

Pros: Location was close to the airport, however very unsafe. Our truck got broke into a long with another car the night we stayed. The hotel staff member that informed us of the incident takes it upon herself daily to drive the entire parking lot.

Cons: The staff member states this happens often. Cameras conveniently dont face parking lot. I'd advise seeking a safer place elsewhere.

Pros: The space in the room and the check in and out

Cons: Old dated not renovated room

Cons: The room I reserved was no longer available and had to get another room that was not convenient.

Pros: Nothing at all the staff was unfriendly and kept saying my card was declined when it was clearly there error and never apologized for embarrassing me.

Cons: The first room had hair in the tub,floor and toilet so they moved us to another room and it also had hair in the tub and on the floor. The door would not close all the way and I had to keep swiping the key card just to get in. The worst Marriott ever.

Pros: Price and location. Slept well

Cons: It's not 3star....no way. Maybe 2.5 tops

Pros: Nothing Can't believe it was a Marriott!

Cons: Dirty/ room was never cleaned daly/ wet floors down the hallways very expensive bistro

Pros: It was very close to the airport.

Cons: The room was a little rundown. The door did not fit the frame. I could see into the hallway with the door closed. There was not a deadbolt on it. I put my suitcase in front of it so I could hear if someone tried to break in. No soap in the bathroom.

Cons: The ice maker was broken no sign on it. Phone by bed was broken. Staff did not seam care.

Pros: The staff were very nice, accommodating, helpful and thoughtful!

Cons: The rooms were not well appointed and the bathroom was dirty (hair on the walls!!). Not what I was expecting from this star level and brand hotel. I did reach out to the hotel and they made it right. I hope this was an isolated event.

Pros: The bistro that was there although I did not eat there.

Cons: Upon arrival the receptionist discussed personal matters aboutt being pregnant for every birthday and she could not wait for this one because she isn't pregnant. I had to purchase Clorox spray because the bathroom was not clean and the room had a stinch

Pros: Location cost free internet well lit parking very nice towels

Cons: no free breakfast lamp shades were damaged side door keylock didn't work & was very difficult all of the time balcony door didn't close all the way & so could not be locked no bag in wastebasket no ice bucket bag & none at front desk

Pros: VERY close to the airport which was awesome when you have a very early departure.

Cons: Having been a MARRIOTT Rewards member for 20 years I found the overall cleanliness of the hotel poor. The bathroom has months of crud in one corner - I am not making it up. Had our schedule not been so tight i would have demanded another room.

Pros: Hotel employee was an Awesome Housekeeper. I loved the her personalized note.

Cons: The breakfast needs to be free.

Pros: Room was very comfortable, and the outdoor area nice.

Cons: The bistro & bar closes too early on weekend evenings! Seems like a small complaint, but after a lengthy flight it's nice to take a few moment to get a snack and relax. Even limited service until midnight would be great.

Pros: Good location and very good amount of parking

Cons: Room smelled, all carpets in 2nd floor were clearly not well maintained and room was noisy. When looking downstairs for refreshments, the cafeteria was little bit pricey. Room was not ready when I arrived.

Pros: Clean and friendly.

Pros: Decor, location, pool

Cons: Some loud Guest partying in the lobby and staff did nothing

Pros: Location

Cons: All ok

Pros: Proximity too the airport

Cons: The room I was assigned hadn't been cleaned at all. There was dirty towels on the floor, one of the beds had been slept in, and the previous person's trash was still in the room. I ordered food at the kitchen and was told after my order was completed that a side wasn't available and a cheaper side was given to me without a discount on my meal.

Pros: nothing

Cons: location was not in the safest area. water was leaking in the bathroom. hall way and room smelled terrible.

Pros: Everything good stay

Cons: Nothing

Pros: Loved the poolside sitting area , clean

Cons: A guy basically broke in the door after I closed it ,

Pros: I like that it was close to grocery store and food.

Cons: Didn’t like the fact that key only worked for certain doors and I had to walk around the building to get inside

Pros: Clean rooms for great price

Cons: Behind store front that does not clean property

Pros: Just love the stay it was so remarkable

Pros: Lo centrico q está.(cerca de la 85) fácil acceso al aeropuerto.

Cons: Las facilidades externas no es lo que uno esperaba. Deben de colocar camaras para ver quienes entran y lo que pasa en el parking.

Pros: Quiet, peaceful, serene. Very clean

Cons: I was a little upset that they canceled their shuttle service to & from the airport & breakfast as well. I understand covid concerns but take those amenities off your website and/or make it very clear they won't be provided. Should be a reduced rate.

Pros: Price. The male front seat clerk was very nice.

Cons: The female desk clerk, may manager was very rude and unfriendly. The hotel is in a very dangerous area. This time proved you get what you pay for. The beds were pretty worn out/sagging in the middle. Not expected for Radisson property. Not good experience

Pros: Refrigerator and microwave in the room.

Cons: Was not aware that 1) there was no breakfast 2) no shuttle 3) fitness center and 4) no pool services. Very disappointed.

Pros: Clean

Cons: Covid no cookies

Pros: Location

Cons: Room service trying to come in room 2hrs before it was time to checkout

Pros: price and proximity

Cons: some of the guests but that's not your fault

Pros: Cleanliness

Cons: Need a freezer in refrig

Pros: Nice staff

Cons: Not as well kept as it could be

Pros: Close proximity to the airport.

Cons: They advertised that they offered a shuttle service. When we arrived, there was no airport shuttle service. They went on to explain that no one (other motels) offered it anymore. This was not true as we came to learn that Holiday Inn still offered it.

Pros: Nothing

Cons: Yea the room was dirty and so wasn't the furniture wasn't clean. Also they didn't do a deep clean ot had a smell to the room.

Pros: Reception staff were friendly and helpful

Cons: The website states THREE times on the opening page that they offer a "FREE 24hr AIRPORT SHUTTLE". I booked for THIS reason. Arrived at airport alone (female), at night. I called to get my free shuttle to the hotel, CANCELLED both ways. No assistance.

Pros: Nothing don’t do it

Cons: The needle with no top sitting in the bathroom. The dirty lamp shade, tub and dusty furniture. The mold and mildew smell. The ac with the dirty air blowing like you could see the lint amongst dirty window. Stayed somewhere else.

Pros: There was a restaurant within walking distance. The worst part is the hotel floor, room and elevator smelled of heavy marijuana! The staff did not seem to care. There was not enough space to add this below.

Cons: YES, While I understand COVID has forced changes on travel, the website should be updated to reflect the changes. The biggest one is no free shuttle from the airport. This added an additional 40 dollars to our trip. While hot breakfasts are not allowed

Pros: The staff have been warm and welcoming!

Cons: Frankly, with this hotel being partnered with Radisson, I expected a wonderful hotel experience that was not met in any way. From needing to crouch in the showers to the hallways smelling of smoke to the parking lot being wildly unsafe.

Pros: Close to the airport.

Cons: Cleanliness

Pros: Everything

Cons: None

Pros: The location was conveniently located and the area had plenty of food distribution facilities within walking distance.

Pros: It was clean, beds were comfortable, good shower

Cons: There wasn’t any shuttle service and there wasn’t a free breakfast. Website needs updating. Desk staff wasn’t very accommodating.

Pros: The night front desk person was very friendly and helpful.

Cons: There was trash from a previous guest in my room. Also there were no cups for water or coffee in my room. No cups of any kind.

Pros: THE BED AND SHOWER

Cons: The Tv

Pros: This wasn’t a planned stay, our plane was delayed. But everything from the staff to the comfort made this amazing!

Cons: I was expecting the room to be like the room we purchased at country inn in VA. The room was nothing like the others that I have been in. That room was the worst country inn room I've been in. CD

Pros: Location was great for early AM flight. Close to airport. 2 miles to be exact.

Cons: Not greeted properly upon arrival. Unsafe exterior parking. Rear entry door did not work. Marijuana smell throughout the hall. Side secure entry key door was propped open with a rug for easy entry.

Cons: Breakfast earlier

Pros: Front desk staff

Cons: No

Pros: Close to airport

Cons: Dirty. Beds were old and uncomfortable

Cons: I did not feel safe at ALL. I checked out IMMEDIATELY!

Pros: Breakfast is very good

Cons: The mattres and pillows, el ascensor estaba sucio.

Pros: Proximity to the airport

Cons: Was somewhat concerned about security of vehicle in the parking lot although it was well lit

Pros: The front desk lady in the MORNING not night was super nice

Cons: The rooms smelled funny, the night staff was rude, and the housekeeping walked in my room first thing in the morning way before check out.

Pros: the location, being 3-4 minutes from the airport and access to I85 is easy

Cons: elevator floor needed some cleaning and there was no ice machine on the 2nd floor

Pros: Breakfast

Cons: Other guest running up and down the halls being very loud late in the evening with no security.

Pros: Great last-minute rate

Cons: The hotel rooms are a little dirty and in need of attention.

Pros: Room and comfort of the bed.

Cons: Outside lighting and cameras. My vehicle was broken into.

Pros: The beds were comfortable.

Cons: Carpets were filthy. Air conditioner kept cutting off, so the room was hot, and the front of the unit kept falling off. There were stains on the furniture. There was a hole in the floor in front of our room's door (in hallway) with carpet over it. Bathroom door didn't lock. Hotel was in sketchy neighborhood and parking lot lighting was bad to non-existent.

Pros: Location

Cons: Touted airport shuttle and free parking and then wanted to charge for parking

Pros: I did not find any water and no information about deposited charges. Lot of noice from ac system which is scared me couple of times during my sleep and I am fully disappointed.also charged extra money than reserved price...this is very bad experiance...

Cons: Very bad experiance...never see this kind of hotel.experiance before..also hotel room is not cleaned and very old towels and inventory...

Pros: Leaving

Cons: Place was totally outdated and in need of complete remodel

Pros: The location was nice for an early morning flight.

Cons: The room and hotel overall could of used to be a little cleaner.

Pros: I liked the breakfast it was delightful and clean.

Cons: The hallways floors was dirty, laundry machine was out of order and I couldn't sleep with all the noise that was in the hallway and the hotel did not care about the situation.

Pros: Location

Cons: Staff was unfriendly/unaccommodating, except @ checkout. Hotel employee cut me off as I asked questions by phone. Tried to check in @11:30 next day, but the lady refused, said not a moment before 3. Hard to believe, as I saw a room get prepped thru t

Pros: comfortable bed, excellent breakfast,excellent price

Cons: the front desk staff were not as friendly as I would have liked them to be

Pros: the breakfast, the location next to airport

Cons: it took 4 phone calls and 2 hours of wait to get an iron. they didn’t have the ironing board as well...no joke folks!

Pros: For a single person staying here one night it's not bad. But this isn't the best for a family or a couple enjoying a weekend trip to Syracuse area. I would never stay here again, I would spend more money for better quality next time.

Cons: Entering the room it had a funky smell. Although everything was clean it just looked old and outdated. The bed was so low to the ground I could step onto it from the floor. The curtains had holes in it so the light shined through the holes in the morning. There was hair all over the bathroom too.

Pros: Property in process of renovation. Some newer furniture and paint in room, but they left the old, stained carpets. WHY????? Appears the property is in transition to being a lower end 'holiday inn express" from a (ahem) "residential" hotel. Some of the more long term residents made themselves quite comfortable, taking over the pool, being loud in the hallways, leaving trash about the place etc. Management needs to decide which group they're catering to, but glad my family was only there one night. Described as non-smoking, but other guests were smoking-leaving cigarette butts in hallway, stinking the place up. Property could be better, but staff needs to work to enforce non-smoking, and noise policies so that a few guests don't ruin it for others.

Pros: location to airport. very country like settting. good breakfast

Cons: the noise upstairs was very loud. had to call front desk twice for noise complaint. nothing was done about the noise.

Pros: Very close to the airport. Tasty breakfast. Laundry in the building. Large laundromat and supermarket directly across the street. Standard room with two queen beds had a small refrigerator and microwave. rooms are surprisingly well noise insulated. Regularly forgot how close this hotel was to the airport until walking outside and having a plane fly directly overhead.

Cons: Housekeeper started banging on the door at 9am everyone morning to ask if I was leaving. Definitely not welcomed when you just got finished working at 2am and clearly have three more days on your reservation.

Pros: Breakfast, the cookies and the lemonade.

Cons: Furniture and carpet were stained. Their were ants in my room and from the response I received it wasn't the first time they had been informed of this issue.

Pros: Close to airport

Cons: Rooms and old and dirty looking

Pros: We arrived at 2:00 am, saw the dirty room and asked for another room which was not available. However, staff came to clean the bathroon and brought clean bedsheets Breakfast was good.

Cons: Wrinkled bed sheets and beds were poorly made. Nedsheets and pillow cases had stains and hair on them. Bathroom floor was not clean (blood stains on the floor, hair around the toilet and on the floor)

Pros: The rooms will be nice when finished.

Cons: The place was being renovated. And the doors were not secure from the parking lot into the hotel. I did not feel comfortable with such easy access for anyone to walk right into the hotel from the back entrances. Tile work was not completed, paint on the walls was not completed.

Pros: didnt inform pool was closed and doing work on building,bathrooms old and stained,all needs work

Cons: price

Pros: Desk staff gave me a room per request on second floor. Room quiet enough.

Cons: Curtain was for decoration only. Unable to close to shield out parking garage light outside window. A few table lamps did not work, one was not plugged in. No elevator to second floor.

Pros: Great value. Pool. Better than average cont breakfast.

Cons: Some minor renovations ongoing. No elevator for 2nd floor.

Pros: Bed and TV in the room

Cons: Only one bed in room, we had three Adults!, drain in tub was plugged, pool was closed(YES, STILL CLOSED AND IT WAS ONLY IN THE 90'S!!) Absolutely no urgency to fix Anything! Black mold spot in hallway, water damaged on drywall in bathroom.

Pros: The price was good and breakfast was not bad.

Cons: Carpets old, bathrooms small, drain slow, no microwave or fridge.

Pros: Price

Cons: No frigging elevator! Slow internet!

Cons: Bad location of town. No early check-in allowed Staff was not all about pleasing the customer. I actually didn't even spend the night. Cancelled my reservation and stayed at the Hyatt. So worth it.

Cons: It was ok...

Pros: Sheets and bathroom were clean..heater worked fine

Cons: Nothing for breakfast yet website said they served one. Hallway to rooms was filthy. Needed vacuuming badly. There were people walking all around parking lot with no where to go. No conditioner for hair. No decaf coffee or creamer or sugar in the room.

Pros: The hotel staff was very helpful.

Cons: Room was dirty. Vomit was on side of bed. Very low quality for a 2.5 star. Also unsafe area. A lot of random people walking out doors begging for money.

Pros: Location

Pros: friendly staff, clean place

Cons: could have had grab bag breakfast or to go, been to other hotels who had pickup available during covid.

Pros: The floor plan of the rooms was the best thing about this hotel.

Cons: I didn't like how I was treated, discriminated against. Hotel employee is a lady that treated me terribly. She was very unprofessional and rude and I will NEVER stay there again and I have told everyone I know to avoid this hotel like the plague.

Cons: They had bugs in my room the attendant was notified.

Pros: Location and staff was friendly.

Cons: No airport shuttle (booking said there was). Room was previously damaged and haphazardly repaired. Door did not fit door jam correctly (noticed this on multiple rooms) carpets worn and torn, smelled of stale smoke in hallways, vending machines not stocked

Pros: Location next to airport.

Cons: on site : free shuttle to and from airport, free breakfast with really good menu, but none of this. the reservation was non returnable. i call the hotel asked about shuttle they said get the taxi, i paid additional 35 $ for taxi, no breakfast, im mad.

Pros: Nothing rude front desk clerks

Cons: Nothing I will never visit again treated me horribleness

Pros: It was a typical hotel, nothing much stood out about It really. The beds were comfortable. The ice machine worked. Check in & out were very easy.

Cons: The shower looked discolored and there was a roach crawling about in the corner of the bathroom.

Pros: Wasn't any

Cons: One of the staff members unprofessional

Pros: Nothing, hotel is roach infested

Cons: Roach infested

Cons: In room 411 it had bugs everywhere it was horrible.will never stay there again

Pros: Proximity to the airport.

Cons: Refrigerator sounds.

Pros: The coffee pot snd coffee in the room. The rugs were so dirty that my white socks were black after walking on the carpet for about a 1/2 hour. NEVER AGAIN AT THIS DIRTY HOTEL AT THE TIME OF COVID 19

Cons: THE DIRTINESS OF THE THE CARPET AND MOLD ON THE SEAT IN THE SHOWER STALL. IF THIS IS CLEANNESS AT THE TIME OF COVID 19 THEN I WOULD HATE TO SEE WHAT IS WAS BEFORE COVID19

Pros: Nothing

Cons: Bed

Cons: The Hotel advertises as a smoke-free hotel but it smells entirely of smoke.

Pros: HVAC was good. Location and airport shuttle. Good breakfast and coffee.

Cons: Housekeeping was terrible. Within two seconds, sink backed up and filled sink with someone else's facial hair trimmings. Toilet was not clean. Neither of these issues were addressed during my three night stay. Halls were filthy and the place stunk.

Pros: Clean

Cons: Nothing

Cons: The walls are paper thin.

Pros: It was aight.

Pros: Staff were helpful and friendly Rooms were clean. The entire place was well maintained Nice chair in the room for watching TV Easy and accessible way to print boarding passes Shuttle to the airport Could walk to restaurants

Cons: No

Pros: Having breakfast out early as I start work at 4;30 am

Cons: Overall cleanliness of the hotel and my room was only freshened up once during my week stay

Pros: no

Cons: The hotel was dirty, from the lobby to the room. Hairs all over the bathroom. The toilet hadnt been cleaned... lift the toilet lid, it was nasty.

Pros: Personalized card from the person that cleaned the apartment. That was such a nice touch. It was very clean indeed.

Cons: Breakfast: not even one hot choice, very bad coffee and only one type of fruit.

Pros: Location - friendly staff - price

Pros: This was my second time staying at this La Quinta and both times I've enjoyed my stay. The room was great. Clean hotel and great staff. Also near many things in and around the Charlotte area. Will be staying at this location the next time I'm in the area

Pros: The staff

Cons: I think the room had fleas

Pros: Friendly staff, very helpful and professional, made my stay comfortable, would definitely book at this hotel.

Cons: No, I was completely satisfied with my stay.

Pros: Value of the room/property & location

Cons: It was not what I expected

Pros: The facilities were decent; room was clean; beds comfortable. TV worked. Staff was nice. Would consider staying again if the need arose.

Cons: Very disappointed there was no refrigerator (of any size) in the room -- that seems almost standard in hotels nowadays. The breakfast was standard for continental, however, there was no regular coffee!! There continued to be no regular coffee during our entire time eating breakfast. Disappointed the outlets on the lamps did not work.

Cons: Staff was rude, toilet broken

Pros: Quick airport shuttle pickup, within 10 minutes Quick easy checkin and out Nice continental breakfast

Cons: Room smelled of smoke on arrival--not overwhelming but noticeable at first. Bathroom could use upgrading, but clean and functional.

Pros: I thought the hotel was very nice and modern and our room was clean.

Cons: The room we stayed in did not have a mini-fridge or microwave. I brought milk with us for my toddler and I had to let it spoil overnight because there was no where to put it.

Pros: Staff was nice. Excellent location if you are looking for something close to the airport. Definitely consider this place if you are trying to save some bucks, not a bad price for what you get.

Pros: Location and price were good. The sheets were clean and there were no bed bugs. Breakfast was standard fare.

Cons: The shower curtain was dirty and the tub had light residue buildup. The staff was slow, unfriendly, and let the phone ring for several minutes while I was checking in. The hotel smelled of cigarette smoke and it was obvious the owners don't care to keep the place nice.

Pros: The staff was so friendly, even jumping my battery when my car died.

Pros: We stayed here because it was close to the airport and could leave our car plus have a shuttle take us to the airport and pick us back up. Clean room. Would stay again.

Cons: Some of the parking area had an iron fence and part of the fence had been broken. we were concerned because we were leaving our car for several days. it needs to be fixed

Cons: After I booked I went to the hotel/motel and the parking lot was block off yet still there was a few cars parked there. I called Econolodge and they said they were closed and not accepting reservations. This seems sketchy and lead me book a more expensive

Pros: Close to everything

Pros: free shuttle service to/from airport

Cons: CC machine down, had to pay cash, asked for ATM machine was sent to gas station, although 10 min walk should have offered shuttle to take there for inconvenience of having to pay cash. Room no lights turned on by switch, had to turn on individually first for switch to work properly, dark outside going into dark room not comfortable, tp roller to small for wall brackets, which needed tightened, so TP would not stay on roller when used. Shuttle bus driver should offer to load luggage and help unload

Pros: everything was fine until time to go

Cons: There was no hot water at all and had to take a cold shower. I got the feeling this is an every morning event.

Pros: Location

Cons: Old. Needed updating

Pros: Price and proximity to airport

Cons: Bathroom was gross. Boogers on the walls in the bathroom and main space. The computer system was down so we couldn’t check in. Key card system wasn’t working so we were given our room number on a piece of paper. The door to our room was just propped open. Check in took about 20 minutes at 1am which was not fun with 2 kids. Very few breakfast options.

Pros: Beds were clean. Room ok.

Cons: No Sunday breakfast.

Pros: Very clean

Pros: Overall my stay was fine. I chose this room because I needed a refrigerator and microwave as I ate my meals there. The bed and shower were fine. Choices on the TV adequate.

Pros: Very comfortable beds, Not much noise other than airplanes, which isn't bad either.

Cons: No fridge or microwave in my room but that wasn't a deal breaker for me.

Pros: The fact that my children were able to be comfortable and play on the floor with out getting sick

Cons: The fact that I could not use my debit card that I reserved my room with and I had to put 100 Cash deposit

Pros: Well worth the price. Small but clean.

Pros: Clean rooms. Maid staff was very pleasant and cheerful.

Cons: Front desk attendant was very rude and had an attitude when I asked questions. He left me waiting to check-in to help someone else who walked up after me.

Pros: The staff is aces, the room was comfortable and clean and the bathroom was great. I loved the fact I was able to save $20 on cab fare by using the shuttle to go to the laundromat. I was very close giving a four star review with the reasons I didn't listed below.

Cons: The pool being closes by Labor Day Weekend was a royal bummer. The float in the toilet got stuck twice which resulted in an overflow.

Pros: I didn't like anything about it. It was the worst place I've ever stayed.

Cons: I didn't like the hotel period it was run down. It was as if the place was for drug dealers and hookers.

Pros: Quiet very friendly staff

Cons: Booked 2 rooms that were to have a refrigerator and microwave neither did they also only give 1 key per room which made it difficult to get into other room where children were also booked a smoking and they failed to inform us that all rooms were not smoking

Pros: Older building but still clean. Friendly staff. Responsive heating/cooling unit. Spacious room for one nonsmoking king.

Cons: Most of the rooms have exterior doors. Ours on the third floor did not, which i liked. Great value for so little cost.

Cons: very dirty pathways, doorways, carpets, etc. room sheets were clean, but not much else….

Pros: This hotel met my needs since my flight was cancelled. It's great just for one night to sleep. If you're looking for something extremely nice, this isn't the way to go. But for me, it was a good stay.