Mediocre
3.0
Pros:
nothing
Cons:
location was not in the safest area. water was leaking in the bathroom. hall way and room smelled terrible.
Excellent
8.0
Pros:
Everything good stay
Cons:
Nothing
Excellent
10.0
Pros:
Loved the poolside sitting area , clean
Cons:
A guy basically broke in the door after I closed it ,
Excellent
10.0
Pros:
I like that it was close to grocery store and food.
Cons:
Didn’t like the fact that key only worked for certain doors and I had to walk around the building to get inside
Good
7.0
Pros:
Clean rooms for great price
Cons:
Behind store front that does not clean property
Excellent
10.0
Pros:
Just love the stay it was so remarkable
Good
6.0
Pros:
Lo centrico q está.(cerca de la 85) fácil acceso al aeropuerto.
Cons:
Las facilidades externas no es lo que uno esperaba. Deben de colocar camaras para ver quienes entran y lo que pasa en el parking.
Excellent
10.0
Pros:
Quiet, peaceful, serene. Very clean
Cons:
I was a little upset that they canceled their shuttle service to & from the airport & breakfast as well. I understand covid concerns but take those amenities off your website and/or make it very clear they won't be provided. Should be a reduced rate.
Mediocre
3.0
Pros:
Price. The male front seat clerk was very nice.
Cons:
The female desk clerk, may manager was very rude and unfriendly. The hotel is in a very dangerous area. This time proved you get what you pay for. The beds were pretty worn out/sagging in the middle. Not expected for Radisson property. Not good experience
Okay
5.0
Pros:
Refrigerator and microwave in the room.
Cons:
Was not aware that 1) there was no breakfast 2) no shuttle 3) fitness center and 4) no pool services. Very disappointed.
Excellent
10.0
Pros:
Clean
Cons:
Covid no cookies
Excellent
8.0
Pros:
Location
Cons:
Room service trying to come in room 2hrs before it was time to checkout
Okay
4.8
Excellent
10.0
Pros:
price and proximity
Cons:
some of the guests but that's not your fault
Excellent
10.0
Pros:
Cleanliness
Cons:
Need a freezer in refrig
Excellent
8.0
Pros:
Nice staff
Cons:
Not as well kept as it could be
Poor
1.0
Pros:
Close proximity to the airport.
Cons:
They advertised that they offered a shuttle service. When we arrived, there was no airport shuttle service. They went on to explain that no one (other motels) offered it anymore. This was not true as we came to learn that Holiday Inn still offered it.
Poor
1.0
Pros:
Nothing
Cons:
Yea the room was dirty and so wasn't the furniture wasn't clean. Also they didn't do a deep clean ot had a smell to the room.
Mediocre
2.0
Pros:
Reception staff were friendly and helpful
Cons:
The website states THREE times on the opening page that they offer a "FREE 24hr AIRPORT SHUTTLE". I booked for THIS reason. Arrived at airport alone (female), at night. I called to get my free shuttle to the hotel, CANCELLED both ways. No assistance.
Poor
1.0
Pros:
Nothing don’t do it
Cons:
The needle with no top sitting in the bathroom. The dirty lamp shade, tub and dusty furniture. The mold and mildew smell. The ac with the dirty air blowing like you could see the lint amongst dirty window. Stayed somewhere else.
Poor
1.0
Pros:
There was a restaurant within walking distance. The worst part is the hotel floor, room and elevator smelled of heavy marijuana! The staff did not seem to care. There was not enough space to add this below.
Cons:
YES, While I understand COVID has forced changes on travel, the website should be updated to reflect the changes. The biggest one is no free shuttle from the airport. This added an additional 40 dollars to our trip. While hot breakfasts are not allowed
Mediocre
3.0
Pros:
The staff have been warm and welcoming!
Cons:
Frankly, with this hotel being partnered with Radisson, I expected a wonderful hotel experience that was not met in any way. From needing to crouch in the showers to the hallways smelling of smoke to the parking lot being wildly unsafe.
Good
6.0
Pros:
Close to the airport.
Cons:
Cleanliness
Excellent
10.0
Pros:
Everything
Cons:
None
Excellent
10.0
Pros:
The location was conveniently located and the area had plenty of food distribution facilities within walking distance.
Okay
5.0
Pros:
It was clean, beds were comfortable, good shower
Cons:
There wasn’t any shuttle service and there wasn’t a free breakfast. Website needs updating. Desk staff wasn’t very accommodating.
Okay
5.0
Pros:
The night front desk person was very friendly and helpful.
Cons:
There was trash from a previous guest in my room. Also there were no cups for water or coffee in my room. No cups of any kind.
Good
6.0
Pros:
THE BED AND SHOWER
Cons:
The Tv
Excellent
10.0
Pros:
This wasn’t a planned stay, our plane was delayed. But everything from the staff to the comfort made this amazing!
Okay
5.0
Cons:
I was expecting the room to be like the room we purchased at country inn in VA. The room was nothing like the others that I have been in. That room was the worst country inn room I've been in. CD
Poor
1.0
Pros:
Location was great for early AM flight. Close to airport. 2 miles to be exact.
Cons:
Not greeted properly upon arrival. Unsafe exterior parking. Rear entry door did not work. Marijuana smell throughout the hall. Side secure entry key door was propped open with a rug for easy entry.
Excellent
9.1
Cons:
Breakfast earlier
Excellent
10.0
Pros:
Front desk staff
Cons:
No
Mediocre
3.0
Pros:
Close to airport
Cons:
Dirty. Beds were old and uncomfortable
Poor
1.0
Cons:
I did not feel safe at ALL. I checked out IMMEDIATELY!
Good
7.0
Pros:
Breakfast is very good
Cons:
The mattres and pillows, el ascensor estaba sucio.
Okay
5.0
Pros:
Proximity to the airport
Cons:
Was somewhat concerned about security of vehicle in the parking lot although it was well lit
Mediocre
2.0
Pros:
The front desk lady in the MORNING not night was super nice
Cons:
The rooms smelled funny, the night staff was rude, and the housekeeping walked in my room first thing in the morning way before check out.
Good
7.0
Pros:
the location, being 3-4 minutes from the airport and access to I85 is easy
Cons:
elevator floor needed some cleaning and there was no ice machine on the 2nd floor
Okay
4.0
Pros:
Breakfast
Cons:
Other guest running up and down the halls being very loud late in the evening with no security.
Good
7.0
Pros:
Great last-minute rate
Cons:
The hotel rooms are a little dirty and in need of attention.
Mediocre
2.0
Pros:
Room and comfort of the bed.
Cons:
Outside lighting and cameras. My vehicle was broken into.
Mediocre
3.1
Pros:
The beds were comfortable.
Cons:
Carpets were filthy. Air conditioner kept cutting off, so the room was hot, and the front of the unit kept falling off. There were stains on the furniture. There was a hole in the floor in front of our room's door (in hallway) with carpet over it. Bathroom door didn't lock. Hotel was in sketchy neighborhood and parking lot lighting was bad to non-existent.
Mediocre
2.0
Pros:
Location
Cons:
Touted airport shuttle and free parking and then wanted to charge for parking
Okay
4.0
Poor
1.0
Pros:
I did not find any water and no information about deposited charges. Lot of noice from ac system which is scared me couple of times during my sleep and I am fully disappointed.also charged extra money than reserved price...this is very bad experiance...
Cons:
Very bad experiance...never see this kind of hotel.experiance before..also hotel room is not cleaned and very old towels and inventory...
Okay
4.0
Pros:
Leaving
Cons:
Place was totally outdated and in need of complete remodel
Good
6.0
Pros:
The location was nice for an early morning flight.
Cons:
The room and hotel overall could of used to be a little cleaner.
Okay
5.0
Pros:
I liked the breakfast it was delightful and clean.
Cons:
The hallways floors was dirty, laundry machine was out of order and I couldn't sleep with all the noise that was in the hallway and the hotel did not care about the situation.
Good
7.0
Pros:
Location
Cons:
Staff was unfriendly/unaccommodating, except @ checkout. Hotel employee cut me off as I asked questions by phone. Tried to check in @11:30 next day, but the lady refused, said not a moment before 3. Hard to believe, as I saw a room get prepped thru t
Good
7.0
Pros:
comfortable bed, excellent breakfast,excellent price
Cons:
the front desk staff were not as friendly as I would have liked them to be
Good
6.0
Pros:
the breakfast, the location next to airport
Cons:
it took 4 phone calls and 2 hours of wait to get an iron. they didn’t have the ironing board as well...no joke folks!
Okay
4.0
Pros:
For a single person staying here one night it's not bad. But this isn't the best for a family or a couple enjoying a weekend trip to Syracuse area. I would never stay here again, I would spend more money for better quality next time.
Cons:
Entering the room it had a funky smell. Although everything was clean it just looked old and outdated. The bed was so low to the ground I could step onto it from the floor. The curtains had holes in it so the light shined through the holes in the morning. There was hair all over the bathroom too.
Okay
4.5
Pros:
Property in process of renovation. Some newer furniture and paint in room, but they left the old, stained carpets. WHY????? Appears the property is in transition to being a lower end 'holiday inn express" from a (ahem) "residential" hotel. Some of the more long term residents made themselves quite comfortable, taking over the pool, being loud in the hallways, leaving trash about the place etc. Management needs to decide which group they're catering to, but glad my family was only there one night. Described as non-smoking, but other guests were smoking-leaving cigarette butts in hallway, stinking the place up. Property could be better, but staff needs to work to enforce non-smoking, and noise policies so that a few guests don't ruin it for others.
Good
6.5
Pros:
location to airport. very country like settting. good breakfast
Cons:
the noise upstairs was very loud. had to call front desk twice for noise complaint. nothing was done about the noise.
Good
6.0
Pros:
Very close to the airport. Tasty breakfast. Laundry in the building. Large laundromat and supermarket directly across the street. Standard room with two queen beds had a small refrigerator and microwave. rooms are surprisingly well noise insulated. Regularly forgot how close this hotel was to the airport until walking outside and having a plane fly directly overhead.
Cons:
Housekeeper started banging on the door at 9am everyone morning to ask if I was leaving. Definitely not welcomed when you just got finished working at 2am and clearly have three more days on your reservation.
Okay
4.2
Pros:
Breakfast, the cookies and the lemonade.
Cons:
Furniture and carpet were stained. Their were ants in my room and from the response I received it wasn't the first time they had been informed of this issue.
Okay
4.0
Pros:
Close to airport
Cons:
Rooms and old and dirty looking
Good
6.0
Pros:
We arrived at 2:00 am, saw the dirty room and asked for another room which was not available. However, staff came to clean the bathroon and brought clean bedsheets Breakfast was good.
Cons:
Wrinkled bed sheets and beds were poorly made. Nedsheets and pillow cases had stains and hair on them. Bathroom floor was not clean (blood stains on the floor, hair around the toilet and on the floor)
Mediocre
3.1
Pros:
The rooms will be nice when finished.
Cons:
The place was being renovated. And the doors were not secure from the parking lot into the hotel. I did not feel comfortable with such easy access for anyone to walk right into the hotel from the back entrances. Tile work was not completed, paint on the walls was not completed.
Good
6.2
Pros:
didnt inform pool was closed and doing work on building,bathrooms old and stained,all needs work
Cons:
price
Okay
4.0
Pros:
Desk staff gave me a room per request on second floor. Room quiet enough.
Cons:
Curtain was for decoration only. Unable to close to shield out parking garage light outside window. A few table lamps did not work, one was not plugged in. No elevator to second floor.
Excellent
8.0
Pros:
Great value. Pool. Better than average cont breakfast.
Cons:
Some minor renovations ongoing. No elevator for 2nd floor.
Mediocre
2.5
Pros:
Bed and TV in the room
Cons:
Only one bed in room, we had three Adults!, drain in tub was plugged, pool was closed(YES, STILL CLOSED AND IT WAS ONLY IN THE 90'S!!) Absolutely no urgency to fix Anything! Black mold spot in hallway, water damaged on drywall in bathroom.
Okay
5.7
Pros:
The price was good and breakfast was not bad.
Cons:
Carpets old, bathrooms small, drain slow, no microwave or fridge.
Mediocre
3.4
Pros:
Price
Cons:
No frigging elevator! Slow internet!
Okay
4.0
Cons:
Bad location of town. No early check-in allowed Staff was not all about pleasing the customer. I actually didn't even spend the night. Cancelled my reservation and stayed at the Hyatt. So worth it.
Good
6.5
Cons:
It was ok...