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The wonderful historical environment and building. We had some problems with service at meal times; long waits for table in the restaurant: we were booked in at 20.30 but were not seated until 22.00.
An excellent 'olde worlde' hotel which suits the lovely village of Broadway and is in a firstclass position for tours of the Cotswolds.Friendly staff although the language barrier sometimes got in the way, the Spanish do not understand marmalade! Excellent facilties. Our stay was spoiled by the fact that the heating went off soon after our arrival and was not restored until the early hours of the morning helping to ruin the evening in the hotel especially as this was an annual re-union of eight people, in their seventies who look forward to this occassion
Brasserie restruarant poor - refer to sheet left with the management at the reception on departure. For this reason we cancelled the second night in the restaurant and found somewhere else very local with far better quality food.
Very nice pool and leisure facilities. Cosy reception rooms with log fires, good breakfast
the staff were wonderful very attentive 5 star There were no tea or coffee facilities in the room
The ambience and setting of the hotel is excellent,as is the history surrounding the it.The position is excellent. The service was extremely slow in the restaurant and we waited over half an hour to place our food order. The restaurant itself was very cold, so much so that one of our party had to fetch a jumper from his room. The cold also stopped us from ordering dessert.Our friends also requested an additional heater for their room.Overall we felt that the experience was not up to the standard expected from such a hotel.
The hotel is situated in a beautiful village and is quite unique. I was there for a friends wedding and the hotel made every effort to ensure it was a wonderful day for both the couple and there guests. It was a memorable experience.
a tad hoity toity, but a whole lot of nice and friendly. excellent breakfast. but plates burned hand. minor blister next day. wait staff warned plates were hot, but one tends to unconsciously touch plate during meal. facility would be sued in a more litigious society. no AC. Fan available, but only upon request. nice pool, and friendly pleasant attendant.
dinner, breakfast, location bedroom
staff care, overall ambience Have stayed before and loved it though was slightly less pleased this time - building work at hotel was well managed and not very disruptive though spoiled things somewhat - beakfast nowhere near as fabulous as last time, restaurant moved so little ambience - unavoidable with building works but would have preferred to be told about this in advance. Room very ordinary but, again, building works constrained availability.
The staff most helpful, excellent service. The room and all the hotel very clean,and we enjoyed the food very much None
the booking was easy, the staff friendly, courteous and efficient. The rooms were satisfactory and the breakfast weel-cooked quick and tasty. I would have no hesitation in staying with you again
I was happy to stay at the hotel ..I cannot comment too much though because i did not spend much time in the hotel . The only negative thing was the lighting in the room..my wife found it quite difficult to do her make up. The lights were quite dim.
Staff very helpful. We had broken light which was seen to promptly. Heating was put on when requested. Could have done with brighter lights as we found it difficult to read.
It was right on the river which was lovely to look out over. The room was nice and the staff were very friendly and welcoming. Breakfast was very good.
Friendliness and attitude of staff Hotel in need of some tlc
Friendly helpful staff. Bathroom was a bit small, bed was too near the front door, woken by an alarm that went off in the empty next room. Room was above the front door which was automatic opening, this was very noisy and used all night.
Easy access to surrounding area, very easy to get to , situated on the waterfront area Floorboards were very noisy not sure if other guests hear when walking around room and along corridors, could just be age of wood. Would have liked a bit more tv selection though not important I would have liked to watch some news
Cleanliness, particularly in the dining room. Helpful friendly staff Nothing that could be reasonably described as bad
The staff were very friendly, willing and helpful. The food was good with very generous portions, the service quick and efficient. The car park was convenient and secure, and shops were easily accessible. The bedroom and bathroom were very clean and adequately furnished. The absence of soap and water glasses was very quickly dealt with. We thought the beds were not very comfortable; however we have booked for a longer stay in March next year, so that is just a small niggle in an otherwise very enjoyable stay.
Great location with extensive well kept grounds
We had great service from them they are all helpful and cheerful. Had good breakfast as well.
service and location
Location, very clean and pleasent hotel, would recommend to anyone to stay, for business and pleasure
scenery rooms were quite dated with stains on carpet and walls ,
Facilities in the room were very good, and it was certainly value for money Would have liked a take away service for food, as a solo traveller did not want to eat alone also earlier breakfast would have been useful.
excellent value for money with no compromise to comfort.
Friendly staff, basic but comfortable room, lovely rural setting, nice cooked breakfast buffet included
Good value and convenient for work in nearby village next day My only quibble is that I like to sleep with a bedroom window open, but did not because my room was on the ground floor.
Great place,fab breakfast.
As the name suggested it was a very peaceful and relaxing place to stay - not too far away from civilisation but quiet enough to enjoy
Good quality cottage and friendly owner Other guests sitting outside in courtyard till late at night kept us awake, had to go outside and speak to them. Also closer to railway station than we realised and ome train noise was heard during the night.
The outstanding quality of the accomodation, and thoughtful and friendly staff.
IT was warm, comfortable and well equipped
Warm and comfortable
Central point for visiting places of interest in the area. na
Good clean facilities - ideal for couple of night stay No bad points
Let was clean and functional. Good access to Evesham (where we were visiting) and plenty of other places of interest for any weather.
Very clean and comfortable.A Real home from home. Nothing
The area was nice Bed hard. TV up so high you got a stiff neck from watching it. The so called power shower was more of a dribble and the bathroom mirror was so high up on the wall I could not see in it. No staff to handle any complaints on arrival, just a key left in an envelope. Room allocated was not the one I booked. Would not want to stay here every again especially in the summer as upstairs bedroom like a sauna and it was only May.
1. Location 2. Historical nature of hotel buildings. 3. Warm attentive nature of staff. Pillows, small square ones - not proper oblong ones. Got to be good if that's all we didn't like !
Food - excellent service the weather!
restaurant excellent friendly & helpful staff Some areas a bit old and tired
Bed was to die for!!
Friendliness of staff
Hotel was quiet, breakfasts were excellent, restaurant dinners were excellent and priced fairly,staff was very helpful and friendly.
Location, willingness to accomodate a bed for our 11 year old son, parking facilities and quality of breakfast. An unconfortable, a bit "dangerous" unnecessary short step accesing/leaving the WC.
In the centre of the village. Good restaurant. Comfortable room.
Location, ambience, friendly and efficient staff. Excellent breakfast and dinner in the Courtyard Restaurant. It was the nicest weekend break we've had for years and the hotel was the major factor. Although it is only rated as a 3 star we think it deserves more.
Thought the content and presentation of the breakfast was excellent. Rooms were good value for money. The range of beer at the bar could have been better. Even with radiator off we found the duvets to be too heavy resulting in overheating and a disturbed sleep.
Friendly staff, good food, reasonable price More powerful shower needed, more coffee/milk needed in room. Better tv & more channels.
friendly and very near to things.Food in restarant fantastic. .
hotel staff very professional; food was excellent and hotel had an old world charm it should endeavour to keep the heating was inadequate although staff supplied extra heater; clearly hotel needs modernised especially bathrooms; there was no mirror in the bedroom area; the information pack did not accurately intimate breakfast times and the menu was missing
Half-board package good value Due to large party entering restaurant we waited 30 minutes for our food order to be taken in the bar
Staff and room ,both very good
Did everything it said on the tin!
Excellent friendly staff, good food, comfortable room,plenty of parking. We booked a table for dinner on the sunday night but when we arrived to eat we were told the restaurant was'nt open on a sunday but we could still eat in the bar.After pointing out that we had booked for the restaurant the manager did open it for us and another couple,I feel this should have been pointed out when we booked,otherwise our stay was very good.
Kindly staff shower not functioning and no space where to put the bag in the room
We booked the Luxury Double room which was very nice. Food was good and staff were friendly and helpful. Location is good with plenty of good restaurants close by. Free parking and WiFi. Breakfast at the weekend was not as good as during the week, different chef at weekends. Staff appear to share all the duties at the hotel which probably explains why they were a little slow at breakfast.
Great evening meal, nice longe and bar area. Large room. Room cold and toilet didn't flush properly