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Very Good No internet!!!!
Staff friendly and helpful. Convenient location of hotel for visiting family. We had a lovely leisurely lunch on the Sunday for a large group (18) some felt the beef was a little tough,but overall nice and relaxing and staff helpful. I felt there could have been a better selection of teas in room (eg. Herbal) and the bedroom needed a really good clean, especially around window and radiator area, lots of dust , cobwebs etc and window needed repair/painting and soundproofing or double glazing.
The old character and style, original features and the attention to detail.
The downstairs of the hotel was beautiful and all public area's were well kept. The room was unclean, especially the bathroom. The shower screan was covered in mildew, the floor was covered in someone elses hair and blood. The bedroom window was rotten and had an inch gap at the top, which let the cold in at night. There was no heating on in the whole hotel and we stayed at the end of Sept. Also, they said they offered a continental breakfast, which wasnt on offer, unless you asked for it, but you were not given that imforation at check in.
Room had a musky smell from smoking
Spacious, clean, well dcorated accommodation.
a pleasantly old fashioned english style hotel. nice rooms and pleasant staff. the food is good but don't expect large portions one of our party was mistakenly booked into a room in the extended part of the hotel, this room was small and had a strong smell of cigarettes. the staff moved her out with minimum of fuss to a room in the main part of the hotel, the rooms here are much better.
Hotel very pleasant and staff very helpful. Service for the wedding reception very good. Excellent venue for a wedding. Food very good. Room very basic. Not enough storage I.e bedside cabinet, drawers. No spare pillows. Only 1 opening window. Not enough plug sockets in the room.
The location. Good car parking. Pleasant and helpful staff. Excellent food. No.
Breakfast was very good - freshly cooked and nicely presented We checked out after 1 night, having booked for 2 because we were unable to sleep from the noise above our room which, we understand, was occupied by staff. There was considerable noise from footsteps, banging and especially noise like a bath being filled - these sounds went on until after 2am and started again before 7am next morning. It was impossible to sleep.
No tv reception. And internet kept going off.
Only negative point I can make about my time at the hotel was that we asked for a newspaper to be delivered on Sunday morning and my boyfriend had to come and ask for it.
The staff were helpful. The food was good and a reasonable choice was offered considering the size of the hotel No lift
Strange, unwelcoming feeling.
I didn't particularly like anything about my stay. At a push I could say that the bed was comfortable and the room clean. I only stayed one night. Staff were weirdly detached. Not unfriendly but just blank. After the reception area, the carpets & fixtures look tired & threadbare. The fitments in my bathroom were falling off the wall & the shower head clogged with lime. Check-out time was 11am. As I was just heading out of my room I got a call from reception to say I'd overstayed. I looked at my watch & it was 11.02 !! The evening before I was meeting friends in the bar/pub attached to the hotel. Whilst the hotel itself is making in-roads to be more 'boutique', the bar attracts the type of clientelle reminiscent of its history when it was a B&B for locally stationed American Service men. I didn't go in.
Very clean, well decorated and staff where more than helpful. Sorted as soon as the issue was raised
We found the room quite cold in the night
The staff were always very helpful and friendly. The location was excellent - just a short walk into the city centre of felixstowe. There is not much insulation from noise inside the room.
Everything,but breakfast was very good. Cups in the room were for coffee,and small,it would be nice to have large cups for tea
hotel rooms in urgent need of updating,beds were old and very uncomfortable, decor very tired and dated.very poor value for money. would not stay there again.,
comfy bed and nice size room No plug for hairdryer anywhere near a mirror!! Could not operate shower. Very awkward to find rooms and way down to ground floor. Reception did not give any help only 'rooms on the first floor'.
The location was brilliant,the room was clean and comfortable and the staff at the desk and in dining room were very helpful,friendly and efficient.
Cordial behaviour of the hotel staff. Hotel room overpriced.
The radiator could not be controlled or switched off - just as well that the hotel's heating was switched off at 11.00 p.m. !
Position and size of room excellent value. Staff friendly. Hotel well situated. Noise levels from the bar as room directly above. Perhaps could turn volume down about 10pm. Variety of menu for evening meals could be larger. Perhaps grills of some description.
Staff were extremely welcoming, kind and helpful. The hotel is in a wonderful position with its seaviews and easy access to the promenade and beach. The Marlborough has real seaside character. The room we were allocated had super views, was warm and spacious but there was some noise from the bar below. This was not particularly obtrusive as the bar was fairly quiet during our stay but there may be the potential for disturbance.
Pleasant staff, clean bedding The room had not been decorated sine the 1970's, wallpaper hanging off, sky news only sky channel
We found rooms very comfortable and staff very friendly and helpful
Restaurant did not open until 7am for breakfast.
Clean and comfortable Car park was tiny and had a 1/2 mile walk to/from the overflow carpark also breakfast was not included :-(
Staff friendly , approachable, discreet. None
The hotel is very clean and of an excellent standard. It is well situated for Ipswich and the surrounding area. I stayed there for one night as I was attending a training course nearby. I would highly recommend this hotel to anyone for a similar purpose. The car park is very small but other parking is available about a three minute walk away
The whole experience was brilliant wasn't sure what to expect but succeeded these expectations
A nice hotel run by friendly and helpful staff, and in walking distance to the main shopping area. The pillows are very uncomfortable. The bed was fine.
Massive Bed, brilliant breakfast (especially the egg chef!), well priced parking (for Brighton) Not enough power sockets in the room and the shower dripped when it was turned off.
The room was set up as single though it was booked as single i.e. only one chair, had to look for extra towels etc. Breakfast was disproportionally expensive.
Clean, bright, modern hotel and rooms with friendly staff. Car parking. Not enough customer parking on site and you can only park off site from 5.30pm till 9.30am.
The staff were very friendly, although English language proved slightly difficult. On the Front Desk Notice Board it stated: Breakfast £12 but did not state per person or per Room? Whereas the other prices were per Room
Very comfortable bed. The breakfast chef was very attentive - the poached eggs were perfect! Shortage of car parking space on site. Pay & display parking available over the road. Beware traffic wardens are very vigilant(especially from 8am)
the bar closed too early.
the breakfast is excellent....
I have stayed at this hotel before and found the staff on both occasions to be very polite and helpful. I cannot think of anything I didn't like.
The location so close to the City centre of Ipswich. Just 10 min. walk. There was no free WiFi in the room.
The rooms are very comfortable, but noisy due to outside traffic noise. The cooked part of the breakfast was dry and overcooked thus wasn't the money!
No hassle Wedding guests seemed more important than other guests. £12 for breakfast is just too epensive. Car parking arrangement was broken on first day.
The lobby and bar area are newly furnished. The hotel was empty so we were always served immediately. We upgraded the room but it was still very basic and in need of a lick of paint. Decent shower though.
The inprovements in the rooms since I last stayed in a Novotel
This was our second stay in your beautiful hotel. As a birthday surprise for my husband two years running he was ecstatic to discover of our return. The room and view was beautiful, staff faultless with polite efficiency but also very friendly. I did speak to the lovely young man who was present at our arrival and then appeared in the restaurant about how fantastic our stay had been and thanked him. I also explained how important the stay had been,partly because I wanted it to go well for my husband's birthday but also due to the sad fact that in the last 18 months I have lost both my parents and my younger brother. Experiences like this act as a real tonic. Thank you so much! Could have done with more milk sachets.
Very pleasent and friendly staff , very comfortable and relaxed feel to this hotel.Stayed at many but had to take time to fill review and recommendt his one.Fantastic marina setting.Would stay again.
The deco was fantastic, really gave you the wow factor when you came in from the street. I thought that replenishing your coffee tray during your stay was a very personal touch. I loved it all
Position and direction of bedroom. No separate bar which encourages you to leave the hotel for this facility. Noisy chambermaid in the morning. Had television on/music
Staff extremely helpful. Beautiful room. Fantastic location. Left phone charge behind which 'disappeared'. This is the only negative and bascially our fault....
Very friendly and efficient staff , fab location and food. Another very enjoyable stay at the Salthouse - hope we can stay for longer next time.
Suffolk Grill for breakfast, powerful hot shower, comfortable bed and nice bedlinen, nice big soft towels, cleanliness, Staff attitude, spaciousness of room and bathroom, ambience of hotel in a sympathetic conversion. Lift was out of order and we were on 3rd floor, washbasin tap that is too clever to be functional (you have had to publish instructions on how to use it etched on the mirror for heaven's sake) and very, very irritating especially when you have hair gel on your hands and you're trying to turn it on to wash them...fresh towels on the 2nd day that shed fluff like i don't know what.
The location A dog in room nearby barking during the night..............
Very friendly staff
very polite helpful staff nothing
Spacious dinning room and bedroom.Enjoyed the pool, nice size.Breakfasts were excellent, good food and quick service.Friendly pleasant staff. Thought the bathroom looked a bit tired!! Could do with updating and redecorating.
very relaxing atmosphere, excellant food and very attentive staff
Very welcoming and relaxing stay. Beautiful warm pool and lovely gardens. Superb food and pleasant and helpful staff.
Charming building with lovely grounds and a friendly welcome. None!
The relaxed atmosphere
Beautiful hotel and grounds. Excellent facilities. Leisure centre well equipped with a delightful absence of screaming children!! Staff friendly and efficient. Room clean and well presented. I got a great last minute deal- so good value. I booked a superior room, which promised either a four-poster bed/ balcony/ extra special view. I expected to be in the hotel. I was given a self catering "dairy cottage",the view was of the court yard and accross from the leisure centre kitchen!(So no view, no balcony, no four poster.)It was very spacious and clean but not what I booked! It was my first wedding anniversary. I booked the superior room based on the promise of what I would get. I didn't get that. Because it was a surprise for my husband, I didn't want to spoil things by making a fuss.
The hotel's history, breakfast was good and varied. The bedroom was comfortable and clean. Very helpful breakfast staff.
Staff,particularly in restaurant, were high calibre. Room was spotless. Setting superb. Only small fault was that menu was the same both days, but food quality excellent
Pleasant and friendly atmosphere, staff very helpfull, surrounding countryside beautiful. & Woodbridge has a very friendly feeling very nice place to enjoy a weekend. The website discribtion of the room was not the same as the actual room supplied a little misleading I would advise others to telephone and check first.
Cuisine was of a high standard. Furnishings were in good taste and quality Check out a little chaotic
Breakfast buffet was very good Nothing
The reception staff were particularly helpful and friendly. They made us feel very welcome. Comfortable room and quiet. Good gym. No lift for reaching first floor with heavy suitcases
The room was clean, quiet and comfortable. The swimming pool was much appreciated with the jacuzzi and steam room. Breakfast was excellent - a very wide choice. We did not appreciate having to carry our bags up stairs and down very long corridors. £15 to use the internet was too expensive just to check e-mails.
Good position and ease for getting into Ipswich. We enjoyed having the free use of swimming pool. Evening meal was mediocre and over priced. Drinks from the bar were extremely expensive
I think that the hotel could do with being refurbished. The Evening meal was very poor for the price.
Very clean, jenny on reception is top class and runs a good front desk.
We enjoyed the spa, helpful staff easy access to road system No lift in the hotel
The room was comfortable, very clean and the daily servicing was excellent. Good breakfasts, and, we enjoyed the one dinner we had during our stay. It was well presented and reasonable value for money. All the staff were very friendly, helpful, efficient. Even the taxi firm used by the hotel had drivers with the same cheerful disposition - and nice clean cars as well. Not an ideal location in relation to the Town Centre if one did not have a car. But, we did not mind getting a taxi as the drivers were so good.
Secure parking, good service. Extremely expensive bar and poor presentation of drinks
Poor check in, kept waiting. Long walk to room. No lift. Evening meal returned as under cooked.
Everyone was really friendly and the room was absolutely spotless.
Very friendly staff
Easy going informal atmosphere Small shower enclosure
A very comfortable overnight stay, and we would be pleased to come again.
a warm welcome, friendly helpful staff,very clean rooms ,felt very homely,would recomend it to anyone and we will use it again , nothing
Excellent room, very comfortable bed, good breakfast, good price, friendly service Considering the price, none aprt from the fact that there weren't any newspapers in the morn ing
The food was excellent and good value. Staff were excellent. Room was clean and comfortable.
A very comfortable hotel. Location not very good.
We werw welcomed and service was attentive. The lack of space in the shower room.
Very Friendly staff, comfortable accomodation On arrival Toilet handn't been flushed, an oversight maybe but a bit off putting. Otherwise nothing too much to complain about.
Service and food were superb. No
We last visited the before the re-furbishment, we were very impressed with the changes, our room was spotless, very warm and comfortable, lovely bathroom, good tea and coffee making facilities. The breakfast and evening meals were excellent, as were the staff in all areas, the gentleman who greeted us in reception deserves a special mention re parking of our car. as mentioned, car parking can be a problem as the public car park 50 mtrs from the hotel does not allow overnight parking. The hotel car park is very small there are open garaging spaces belonging to the hotel next door but are quite difficult to access.
The view. The room service.
Very relaxing wiyh good food. Very poor shower in bathroom (no pressure). No lighting over bathroom mirror in bathroom for shaving/make up etc.
It was snowing when we arrived but the hotel was lovely and warm and remained so throughout the weekend. The staff were lovely and the food excellent. We had been upgraded to a suite with sea view from an ordinary room with sea view. It didn't last long enough!
It was perfect totally exceeded my expectations!!!
Constant sound of waves breaking and sight of the ever-changing sea.
Very friendly and helpful staff, good food and super location - just feet from the sea. Comfortable restaurant and lounge areas. And they take dogs! There was nothing to dislike at all but the parking at the hotel itself is a bit tricky.
The view from restaurant was lovely and the food first class. If you arrived by car difficulty in finding parking places!
Comfortable hotel in the right place The corridor and my room were very warm, perhaps lacking suitable ventilation
Excelent breakfast, the aditional door between the bedroom and bathroom creating a lobby gave a more private atmosphere to the room. Certainly a step up from the usual bland chain hotels. Blankets not quilts.
sea views from dining room ample parking excellent restaurant
Much lower than walk-price (which is gbp80), very good decoration, nice view, big wash room, very nice area. Not much, maybe "breakfast not included".
Plenty of parking; good location; friendly staff; good food; comfortable resident's bar. Photograph on website doesn't do anything to make you want to stay - it looks very bleak and uninviting - fortunately we read the description and ignored the picture.
State of the room was a disgrace. Bathroom tiles mouldy, shower head held together with tape. Cracks all round bedroom ceiling. Window sills which look to have rotted botched up with mastic. Restaurant closed at 9-00 pm. Holes in door. walls stained.
Nice clean bathroom
the location and views. Food was very good. No telephone in room.
Very good friendly atmosphere, obviously recently refurbished to a good standard, and staff clearly enjoying their work. Unexpected arrival of a large party for dinner delayed service for me and some other lone guests.
the dining room staff were excellent. They were courteous, attentive and efficient. We were a party of 3 and it was one of the very few occasions that I have been shown to a table actually prepared and laid up for three rather than four with a spare space. The reception staff let things down a bit. We were not greeted or welcomed properly, and had to wait whilst the receptionist was on the phone. When we were checking out there was no-one on the desk. Apparently she had gone off to get something from the shop. We had to go in search of someone to help us. A bell on the reception desk would be a good idea.
Friendly staff, good English breakfast
close to the beach and attractions.good breakfast. poor parking facilities. very poor water pressure on shower.
lovely hosts, nothing was too much trouble
The rooms were fab,beds just hugged you into a great sleep,then awaken to a great breakfast,with smiley faces all round,a great way to start the day!!Peter was great to have a chat with,and all other staff did a great job.Many Thanks Cant think of anything
Warm welcome, friendly and efficient staff and owners. Room and beds particuarly comfortable, good clean facilities, cretainlly one of the best bed and breakfast guest houses in Clacton on sea.. This is a Bed and Breakfast not a Hotel as listed. No Bar facilities.
very friendly - cosy warm atmosphere - nicely decorated and comfortable rooms
Enjoyed my stay. Hostess very nice. Breakfasts well organised. I was in a good routine and sorry to have to leave - wished I had booked to stay longer. No problems.
The friendly warm atmosphere, provided be the staff.
Spotlessly clean , very comfortable beds, great breakfeast would definatly stay again if going to clacton Nothing