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Bed was comfotable and the room clean
The hotel is conveniently situated, easy to find and has a lovely outlook over the sea. The room was of adequate size and clearly a lot of thought had gone onto the design - perhaps not to everyone's taste. The bathroom was well fitted and attractive. The reception staff were pleasant and helpful. It seems a pity that the bar is used by people one might not expect in even a 2 star hotel. It seemed to stay open until early moring and caused some disturbance to sleep. It was again open with drinkers at 9.30 in the morning. This put us off using the bar or the restaurant. No doubt there is an economic reason for this but my advise would be to substatiallly reduce the opening hours to casual drinkers and make it more pleasant for hotel guests. At the moment, the adjoining hotel is a somewhat better bet for avoiding problems.
Seemed to be in the midst of refurbishment
seaside hot water
Free WiFi available Everything a bit shabby
The value for money is top, luxury for a really good price Bar service could be improved. Frequently there was no staff, mix up with charges. Barsnacks on the menue were not available (dim sum)
Very nice, located at the beach, nice people, clean, punctual, good priced, near the railway station at night some disturbence with banging doors, doors our loud when they swing shut, some other guests weren't exactly quiet
Friendly staff Size of room ( small )
friendliness of staff, ease to final destination
Easy to find, good parking Internet booking stated odouble room was not available, only family room at higher rate... But when we had to move room because of faulty tv we were put into a double room which obviously was available... We conclude you do this in order to maximise income... We would stay here agin, but not if this is the way bookings are made
Excellent receptionist named Crystal made the stay even more memorable. Not Applicable
Staff were very polite None
Comfortable clean room. When checking in there was confusion about the price of the booking and wheteher breakfast was included in the booking or not (clearly booked as room and breakfast). After al breakfast turned out to be impossible as not compatible with Stena line ferry departure time in the morning. Breakfast on a Saturday starts at 08.00 am.. We did get a refund without problems.
Friendly and helpful staff and good value for money restaurant.
how friendly the staff were and how close it was to the port
My wife and I just needed a night away from the stresses of everyday life and found the Tower Hotel to be an excellent choice to just relax and unwind for 24hrs. Staff were very friendly and the food was delicious and Outstanding. Lovely sofas to chill out on.
very relaxing atmospere, very friendly staff did not have internet connection
The staff were all very friendly, and made you feel welcome, good choice of food and wine. just a really nice hotel Building work going on, so lack of parking, but that can't be helped when trying to improve facilities
The building is very attractive. Lovely interior design and inviting. The grounds are lovely and well maintained. We had a standard room which had everything you need to feel comfortable. The view was fantastic over the harbour. Seeing the boats and ship sailing in and out. The room was very clean accept for a minor issue mentioned in what we did not like. But had been solved in no time by a staffmember. All the Staff members were friendly and helpful. We did not have any food in the hotel, so we can't comment on that. The bar service was fine. The kettle had old black coffee in. It was disguisting. My partner cleaned it out andtried to boil the water, but it was faulty. But it had been replaced instandly by a staffmember on our request and we did not mind as the problem was solved so quickly. I would recommand that kettles are always checked on cleaniless all the time. The weather was hot outside and to be honest the room far too hot. We opened the windows and this did not help. We did not sleep very well because it was too humid. Even a staffmember who replaced the kettle said it was boiling in the room. It was a disappointment and when we would have stayed more days than only one what we did, we might have asked for another room. But than we would not have that beautiful view I suppose. It would be nice if the rooms who are too hot during rare warm days will be provided with a portable fan.
Worth much higher than current star rating. Showers need urgent repair.
The pure oppulence of the hotel. ornate celings, chandeliiers and the pure history of the place. The booklet provided was excellent to give an insight into the history of the hotel and the area. The reason we stayed at the hotel was for our son;s wedding of which the wedding reception was held there. There wasn;t an available plug socket next to a miror to do my hair. We had the continental breakfast and we here charged full price for my husband who only had tea and toast.
Quality of room and hotel Would have preferred buffet style breakfast with choice fruit
it was a lovely hotel, the food was good,some of the staff could have smiled abit,but we really enjoyed our stay nothing really bad,staff could have seem happy
The room was fantastic the staff were very helpful and did all they could to make our stay as comfortable as possible Not much to do in the area
Everything,but breakfast was very good. Cups in the room were for coffee,and small,it would be nice to have large cups for tea
No tv reception. And internet kept going off.
Breakfast was very good - freshly cooked and nicely presented We checked out after 1 night, having booked for 2 because we were unable to sleep from the noise above our room which, we understand, was occupied by staff. There was considerable noise from footsteps, banging and especially noise like a bath being filled - these sounds went on until after 2am and started again before 7am next morning. It was impossible to sleep.
The staff were always very helpful and friendly. The location was excellent - just a short walk into the city centre of felixstowe. There is not much insulation from noise inside the room.
Very clean, well decorated and staff where more than helpful. Sorted as soon as the issue was raised
The staff were helpful. The food was good and a reasonable choice was offered considering the size of the hotel No lift
We found the room quite cold in the night
I didn't particularly like anything about my stay. At a push I could say that the bed was comfortable and the room clean. I only stayed one night. Staff were weirdly detached. Not unfriendly but just blank. After the reception area, the carpets & fixtures look tired & threadbare. The fitments in my bathroom were falling off the wall & the shower head clogged with lime. Check-out time was 11am. As I was just heading out of my room I got a call from reception to say I'd overstayed. I looked at my watch & it was 11.02 !! The evening before I was meeting friends in the bar/pub attached to the hotel. Whilst the hotel itself is making in-roads to be more 'boutique', the bar attracts the type of clientelle reminiscent of its history when it was a B&B for locally stationed American Service men. I didn't go in.
Strange, unwelcoming feeling.
Only negative point I can make about my time at the hotel was that we asked for a newspaper to be delivered on Sunday morning and my boyfriend had to come and ask for it.
comfy bed and nice size room No plug for hairdryer anywhere near a mirror!! Could not operate shower. Very awkward to find rooms and way down to ground floor. Reception did not give any help only 'rooms on the first floor'.
Position and size of room excellent value. Staff friendly. Hotel well situated. Noise levels from the bar as room directly above. Perhaps could turn volume down about 10pm. Variety of menu for evening meals could be larger. Perhaps grills of some description.
hotel rooms in urgent need of updating,beds were old and very uncomfortable, decor very tired and dated.very poor value for money. would not stay there again.,
The radiator could not be controlled or switched off - just as well that the hotel's heating was switched off at 11.00 p.m. !
The location was brilliant,the room was clean and comfortable and the staff at the desk and in dining room were very helpful,friendly and efficient.
Staff were extremely welcoming, kind and helpful. The hotel is in a wonderful position with its seaviews and easy access to the promenade and beach. The Marlborough has real seaside character. The room we were allocated had super views, was warm and spacious but there was some noise from the bar below. This was not particularly obtrusive as the bar was fairly quiet during our stay but there may be the potential for disturbance.
Cordial behaviour of the hotel staff. Hotel room overpriced.
Pleasant staff, clean bedding The room had not been decorated sine the 1970's, wallpaper hanging off, sky news only sky channel
The downstairs of the hotel was beautiful and all public area's were well kept. The room was unclean, especially the bathroom. The shower screan was covered in mildew, the floor was covered in someone elses hair and blood. The bedroom window was rotten and had an inch gap at the top, which let the cold in at night. There was no heating on in the whole hotel and we stayed at the end of Sept. Also, they said they offered a continental breakfast, which wasnt on offer, unless you asked for it, but you were not given that imforation at check in.
Room had a musky smell from smoking
Very Good No internet!!!!
Staff friendly and helpful. Convenient location of hotel for visiting family. We had a lovely leisurely lunch on the Sunday for a large group (18) some felt the beef was a little tough,but overall nice and relaxing and staff helpful. I felt there could have been a better selection of teas in room (eg. Herbal) and the bedroom needed a really good clean, especially around window and radiator area, lots of dust , cobwebs etc and window needed repair/painting and soundproofing or double glazing.
The old character and style, original features and the attention to detail.
Spacious, clean, well dcorated accommodation.
Hotel very pleasant and staff very helpful. Service for the wedding reception very good. Excellent venue for a wedding. Food very good. Room very basic. Not enough storage I.e bedside cabinet, drawers. No spare pillows. Only 1 opening window. Not enough plug sockets in the room.
The location. Good car parking. Pleasant and helpful staff. Excellent food. No.
a pleasantly old fashioned english style hotel. nice rooms and pleasant staff. the food is good but don't expect large portions one of our party was mistakenly booked into a room in the extended part of the hotel, this room was small and had a strong smell of cigarettes. the staff moved her out with minimum of fuss to a room in the main part of the hotel, the rooms here are much better.