Sorriso Thermae Resort & Spa

New room with bathroom, shower is big - but wasn't draining, the whole floor was wet. We appreciated free car parking, but could be under a shed. It's a big hotel complex so you must count with a lot of walking - our room at "grusoni" was a far from pool and reception.

When we arrived to room toilet wasn't flushing and the door can't be locked. We told it on reception and they looked us like we were fools and probably make it up. So they fixed it - but toilet flushed just for the first time and the door was still difficult to lock. So we must go tell it again (it's a long way from room!) and then finally toilet was flushing. Overall staff at the reception was unpleasant - at the pool was fortunately much better. Breakfast not good, staff didn't fill in food, clean empty tables in time, prepare on big noise and chaos in eatery. And restaurant Oasis was a big disappointment, they normally kicked us from empty restaurant because we didn't have a reservation. To the pools you must have a swimming hat (cost 1€).

The hotel is located on one of the best beach of the island and just few minutes away from Poseidon Gardens. Stuff is friendly and professional and very welcoming.

Half board not on offered and the restaurant is on the pricey side. Pool is good but needs some maintenance.

The entire hotel was lovely. The facilities were always very clean and comfortable. The breakfast buffet was super. Lots of different types of food, croissants, meats, cheeses, cereal, coffee, fruit, fruit juices, sausage, bacon, sweet treats. It was outstanding. The pool, the terrace, dining areas and our rooms were clean and comfortable. The sun terrace is lovely. Lots of comfortable loungers to lie on. The cleaning ladies do a superb job. Our room was tidied every morning to an impeccable standard, fresh sheets, towels, the lot. A great job. Always lovely to come back to after a day at the beach or in the town. Look after them and give them a raise. We left them tips on the table in our room. We hope they got them.

The pillows are extremely thin and we only had one each which made sleeping somewhat uncomfortable. We were folding our pillows up to add height and the cleaning lady figured this out and gave us two extra pillows which made sleeping much easier. The only other thing was the hotel restaurant menu. Lots of seafood and not much else. I don’t like seafood so we had to eat out every night. They need to put more traditional Italian fare like pizza, carbonara, pasta etc on the menu which I did not see. What I saw of the menu I found it extremely limited and not to my taste at all. We didn’t really mind because it gave us an excuse to go explore the surrounding area and also find some lovely restaurants in the nearby town of Forio which we got to very easily with the public bus right outside the hotel.