Garden City Hotels

Large clean rooms, great beds, big bathroom. Accomodated us with a crib and laye checkout to meet my demand for an interview that am when we had a one year old and one vehicle.

A bit isolated.

very friendly staff, clean

location

Attended a concert on River Street

We arrived late and were given an extremely warm welcome and were checked in in a very professional and proficient manner. The room was very comfortable and was huge. Unfortunately due to our late arrival we didn't have the chance to use any of the hotel facilities. Breakfast was fine and being inclusive of the room rate was a bonus.

Hurricanes restaurant was great that was across the parking lot.

Room smelled musty! Black mold in the bathtub. We saw 3 cockroaches. Never received the requested wake up call

Room smell bad, chair all stainand pillows as well. Mattress cover wasn't changed, they reversed. Bathroom white tiles were yellow. Breakfast was only waffle, toast and oatmeal.

Breakfast & staff

1. Dirty floors 2. Dirty walls 3. Dirty Shower (pubic hair) 4. Noisy Upstairs Guest 5. Chair is torn 6. Dusty 7. Stench/ Oder in hallway

Convenient location. You'll have a plethora of restaurants and stores to visit when you're there. There's free breakfast and WiFi too.

My only complaint is the giant cobweb hanging from the ceiling of my room...but other than that everything else was fine.

Excellent 24/7 valet staff and service although the $25 per night fee plus tax was an unwelcome surprise. Walking distance to River St, Bay St and other areas.

Staff were loud in the hallways while we were trying to sleep in. No free breakfast offered.

Room was clean. Very close walk to river walk area as well as the city market area.

Check-in was an hour and a half late. Valet parking was forced unless you wanted to find a parking spot somewhere on the street and carry your luggage over. Someone from the valet team also stole expensive items from our vehicle and was eating some food we had in the center console. Very unprofessional and disappointing.

Nice employees, decent breakfast, walking distance to all main attractions/restaurants/bars.

Construction going on right outside our room was extremely disruptive, bed could have been a little more comfortable, weak water pressure in shower.

I found the location great. It was well within walking distance to many tourist attractions. Breakfast was excellent, lots of choices. Rooms were clean.

It was very loud as my room faced Bay street. However I asked tge front desk staff if I could be moved and they accommodated my request the next night.

Great value for the price Five minute drive to river street Extremely comfortable bedding

The bathroom was comically small. Prepare yourself. I also didn't find the staff to be particularly helpful or friendly. On top of that, they were discussing work drama while we were trying to check in- highly unprofessional. I might as well have not been standing there for all the attention they gave me.

Room was clean, if sparsely furnished. Easy access to downtown and campus.

Sink faucet was practically non-functional, slight trickle of water only. No toilet paper in bathroom. Sparsely furnished beyond beds and side table.

The staff was incredibly friendly and the room was very clean, looks just as the picture did

NA

It was clean, it was centrally located, the staff was nice!

Nothing I enjoyed my stay very much!

Pleasant atmosphere

Late in day to check in. When the clock struck 4:00 magically the room was ready. Nothing before. Hard to believe.

Every one was very nice, helpful, and efficient

Maybe new shower curtains

The beds were fine

The walls were smeared with something, we dared not guess what.

It was very clean and attractive. The bathrooms were large, well appointed and had good shower heads.

Had to pay for hotel parking and there was no help getting luggage to the room.

The room was large and comfortable and the staff was excellent, especially Brian. The complimentary breakfast was very nice.The location was great. Our fridge was not working when we arrived, but was fixed promptly when we reported it.

We liked everything.

Staff was friendly and accommodating. Location was okay for us.

Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.

We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is.

See the other side.

They list limited free parking. What it should say is no free parking. There is a handful of paces shared by multiple buildings...the hotel has three lots that you have to pay $12 a day to valet your car. It's ridiculous. If I'm paying to stay at your hotel I shouldn't have to pay extra or worry about parking.

The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.

The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.

Fairly close to the city market and river street. $5 UBER ride back and forth or about a 4 block walk. Staff was very friendly and helpful.

Valet parking only, and it's $18 per day.

We really liked the walking proximity to everything. If you walk, bring a backpack for water and stuff you buy. The staff was Southern hospitality at it's Savannah best. The hotel was clean and they provided plenty of towels for the pool. For downtown, the rate wasn't bad. The railroad museum, a revolutionary war battlefield, and the Savannah Visitor's Center are right there.

I thought there could have been a continental breakfast in there and some clarification on how/where to park would be nice. If you don't do the $18 for valet, then you'll pay about $5 less (a day) for the city parking garage across the street ( it does depend on what part of the week it is for what you pay). There is only one choice of pillow and that's squishy.

Love the modern rooms

Mint scented shampoo

The coffee maker

Desk staff rude. Renovation took over the complete hotel - our hallway on 5th floor, temporary lobby nasty, Madison room terrible. Such a hotel should not be charging for a breakfast pastry esp under these conditions. Cleaning staff did not address our room at all. Bed too soft. Live and learn - the hard way

staff, breakfast, and pool

the carpet was damp and wet from the humidity. There was no fan in the bathroom.

King beds!

Loved the location and the history of the hotel.

Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .

I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.

The customer service was outstanding. The location end atmosphere was great. The valet parking was very helpful. They were able to store our luggage after checkout until we were ready to leave Savannah.

Nothing.

Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town ,

So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.

I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location.

No gym or swimming pool.

We enjoyed our stay. The kids liked the roof top pool.

There was no place to purchase drinks or snacks. The vending machines only took cash.

Great location in the historic district. Free breakfast, clean room, nice staff. Would stay here again if I'm ever in Savannah.

The bed was comfortable and the room had a nice view.

My room was close to the elevator and you could hear the people getting on and off plus the elevator operation vibrated through the walls. Also, the shower head dripped

Nothing

Everything! We booked a king and gave us a double! Hotel was extremley loud could not sleep what so ever!!!!

Great location with a shuttle that takes you across the river 2x/hr so easy to get back and forth. Pretty grounds and for the most part very nice staff.

They definitely need either a bigger pool or a second pool. With as many "pool days" as you get in Savannah, its reasonable to assume guests are for the most part going to take advantage of the pool. Its way too small for the size of the hotel, and there are no where near enough chairs. They also waste a lot of pool real estate on cabanas that they're trying to upsell...that could be more chairs. But even with more chairs the pool area is simply way too small for the capacity of the resort. Overall, upselling the cabana is reminiscent of their strategy...nickle and dime guests.

It was just my wife and our Morkie and the room was more than enough. Clean place, friendly staff. You definitely want to get a room facing the river that way you can see the ships come in and also have a view of river street. You have a ferry that can take you to river street from the Westin property for FREE. That way you are not spending $ on parking. If I'm back in Savannah I will def stay there again.

N/A

Comfortable bed with wonderful, friendly staff. We enjoyed the social reception and hot breakfast was a good value with the room:

We had to stay in a strange interior room with no real window or daylight. The wifi did not work and we racked up a lot of data use on our phone since we could not connect. They allow dogs to stay at what seems like a very nice hotel. It is disruptive to hear dogs barking when you are trying to relax. Also, as someone who is highly allergic it was hard to stay in a place with pets and dander. Had I known ahead of time that they allow pets, I would have likely picked a different hotel.

A little crowded at breakfast; The location is out of the way; but I chose it for the price.

I have lived in Savannah all of my life and am a current New York City transplant. I had recently come home to visit my family and decided to stay at the mansion. The hotel was gorgeous - a mixture of old southern charm and the MET. The staff was also great. Very pleasant and met my every need. I would definitely stay here again if I got another chance

Nothing

It was nice, staff was pleasant. Wasn't there much, basically for sleeping. Daughter was having baby, needed a base. All around nice

Check in was easy. Staff was polite and helpful. Room was decently sized. Bed was clean. Bed was comfortable. Offered breakfast in the morning

Entire second floor smelled like cigarette smoke even though we requested a non-smoking room. Inside our room the smell was less but still noticeable. The bathroom had a very peculiar smell that I could not figure out what was causing. The free breakfast offered was mostly cereals and bagels, which may or may not be negative based on your preference.

A lot space in the rooms

That the rooms don't have blankets it was cold in the room with no blanet to feel warm in

Nothing.

Bathroom was flooded when we arrived. Bugs on the floor. The AC was broken. Smelt of mildew. Was charged a pet fee but nothing on the booking said there was an additional fee. Not happy with this stay AT ALL.

Location

Large roach in room

It's a good location and clean.

It's absurdly overpriced given the fact it's a Courtyard...not worth it. Plus I specifically called to ask about parking for guests and was told it was free. It wasn't; $21 a day. Be careful if you don't like paying for the privilege to park your car on top of a room that was $215 a night. If they told me before it wouldn't have bothered me as much. Most places in the historic district charge to park but I didn't know that and I called and asked. And the girl couldn't possibly care less that they gave me bad information. Also, they didn't come to turn our room down until after 6 PM! We were already out for the day and back in the room getting showered and changed when they knocked on the door. Overall, not worth it.

Breakfast lasted longer than usual

As soon as you enter the door it had a foul odor

The Comfort, the bed had plenty of good pillows

Not enought chairs in room, only one chair at desk(when eating or just talking where do two people sit?

Bed cover dirty, room w/ funky smell, carpet dirty