Garden City Car Rentals

Cons: They tried to up-sell us on a dozen extra services and neglected to mention the cost of those services. To make us buy their gasoline service, they lied about the price of gas outside the airport. The bill ended up costing $70 more than I was quoted, and they were unable to explain some of the fees that appeared on the bill.

Cons: Only one person working, and big group in front of us. Expected though, at a discount rental co.

Cons: They told me my car wasn't available for two hours then said they had a car available but made me pay for it. I reserved my car days ahead of time. Ridiculous.

Cons: When I went to rent, they expected me to have proof of address other than my license. Who carries around a utility bill with them? Particularly when they are flying. I was able to finally show them something online that was "acceptable," but they made me feel like they were doing me a favor by letting me use it. Nothing in the reservation process or on the Payless website says anything about needing to have more than one source of address verification.

Cons: I thought it is poor customer service to not have a car when we reserved it over a month ahead.

Cons: I had to wait about an hour for them to get me a car that I had reserved. I understand the weekend was crowded with golf tournaments in Hilton Head, but if you reserve a car, it should be there for you. I did not like the fact that the previous renters had smoked in the car and my wife got a headache as a result. And being charged for a full tank of gas when the tank had 1/3 of a tank left was not agreeable. Next time, I will fill the tank and be done with the extra fees the industry tacks on to a bill in an effort to make FREE money.

Cons: Reserved the car days ahead of time. When i showed up the man at the desk said bluntly "We dont have any economy cars in our fleet." I responded that i had made a reservation. "He repeated bluntly "we dont have any economy cars in our fleet, we overbooked." So I asked if he could give me a different car at the same rate and he responded very rudely "I'm not giving you anything." Guy was just plain rude and has no business working in the service industry in any form. So i went to the next rental booth over and was greeted with a smile and helped on my way. Good job overbooking. What exactly is a reservation for anyway Payless? Negative stars

Cons: We were told that there were no cars available (we had a reservation!!). Perhaps no cars would be available for 1.5 hours (that would make it 10:30pm). Referred us to Hertz where we were able to get a car, but of course for more money than our Payless reservation.

Cons: I'm in Georgia on a golf trip and will be using the rental for 4 guys plus our golf bags. When I looked at the vehicle options online, I chose the midsize SUV because the Santa Fe was listed as being able to hold 4 ppl & 5 bags. When I arrived, the only midsize SUV available was a Jeep Cherokee. I understand the premise of the 'or similar' designation on all rental sites, but to me, the similar options should be identical in space and cargo room. Not just in the way they are described by a manufacturer. The Hyundai would fit all 4 bags no problem from previous experience, my father owns one. Because our bags would not fit in the Cherokee I'm paying for an upgrade to a Dodge Ram pickup, increasing my reservation cost from $318 to $515. I don't know if there is anything you can do to help my particular case, but I'm feeling a little put off by this experience. The employees at the desk did what they could to find me another option but the problem lies within the options you are providing on the site. It's misleading.

Cons: I got something I didn't reserve or want. Guy was now pleasant to talk with. I will always skip Thrifty in the future, including the reservation I am making later this morning.

Cons: The young woman I worked with upon rental was absolutely horrible to deal with! I felt like I had been beaten up by the time it was done and couldn't wait to just get the keys and leave. The car I had was a Ford Focus, idled funny at every stoplight. I reported it upon returning the car and was told that she'd heard that before and that if I wanted a nicer car I would have to spend more. Will not rent from Thrifty again!

Cons: Pickup agent strongly suggested that 6 ft 7 inch tall man would have his knees around his ears unless we upgraded size of vehicle for higher cost. She was not able to tell us the make and model of the car that we had been assigned before we decided to upgrade or not. Pickup agent also suggested that our car insurance policy would not cover damage although our insurance representative assured us that it would.

Cons: We reserved a Tahoe, there was "or similar" text in the booking. The issue is not simply the number of passengers, as both a Tahoe and a Durango can seat 7-8 adults. The issue was the actual cubic volume of storage space in the trunk area. When utilizing the 3rd row in either vehicles, a Tahoe has significantly more space than a Durango. Ultimately, we had to rent a second vehicle for our luggage. Note to future renters, find out what the "or similar" vehicles are..

Cons: Agent was pushing the upgrades. It if was a little less expensive, I may have done it. We did not spend any significant time in the car.

Cons: I had reserved a full-sized car but none were available at the time I showed up at the counter. Instead, I got a Jeep Renagade, which was very difficult for me to get in and out of and which used far more gas than the car I requested. They told me the Jeep was an upgrade to what I reserved, but I was very disappointed in the substitution. I specifically reserved through Thrifty because they had a good price for the car I wanted.

Cons: I reserved a "Jeep Patriot or similar SUV" and was given a grand caravan which is not what i reserved. the customer service rep at the counter informed me that was the only car left when there were several other cars in the aisle when we went out to the caravan. the feedback i was given was to "come back to savannah airport tomorrow to talk to the supervisor." that feedback was not helpful nor convenient as we were going to be over an hour away for the weekend.

Cons: Long lines and not enough staff at pick up.Also discrepancy with mileage at drop off put me back in line at drop off too .

Cons: We had to wait in long lines to both pick up and drop off the car. Once we signed in and were assigned a car we were then told we had to wait for the car to arrive. We waited another 20 minutes before the car was made available to us. Then when we went out to get the car we were given the wrong car. After we loaded our luggage, we realized the key would not start the car. We then had to go back to the outside attendant and explain that the key did not work. The attendants then figured out that they had given us the wrong car. We then transferred out luggage. The entire process took us close to an hour.

Cons: Poor customer service

Cons: Color red a bit bright, but easy to find in a parking lot

Cons: They had no cars to rent even though many people had made their res months in advance

Cons: Vehicle return directions at Savannah GA International Airport were not clear

Cons: Took me 45 mins to return the car

Cons: Everything was great!

Cons: we complained about car and they basically said tough.

Cons: We won't use Budget anymore.

Cons: No one to go over the car with me on the outside when picking it up or returning.

Cons: Felt a bit pricey. Even if it was going rate.

Cons: i locked my key in the car in error. the people at sav/hhi were of no help. all they wanted to do was tell me what i was not covered for. not helpful at all. dealt with my mistake on my own.

Cons: Pick up took awhile. Drop off wasn't clear, no attendant outside, took awhile.

Cons: We took the "best deal" through an online discount booking, and did not realize that it meant we'd get whatever vehicle might be available (it probably says that, but it showed a picture of a compact car and we did not read carefully). The vehicle available was a large passenger van, unsuitable for our trip. We paid a little more and got a normal midsized sedan instead, but felt a bit deceived by the advertising. Also the desk staff, although very polite, seemed somewhat disorganized; they gave the impression that they were experiencing delays and shortages that day.

Cons: the hidden fees..not acceptable

Cons: The wait was long - both in line and then having a car ready

Cons: Pushed to take insurance & to upgrade

Cons: Staff was not friendly. Some even down right rude.

Cons: Nothing.

Cons: The car didn't appear to be detailed but could tell it was recently washed.

Cons: add on cost for GPS and Sat radiao