Cons: They tried to up-sell us on a dozen extra services and neglected to mention the cost of those services. To make us buy their gasoline service, they lied about the price of gas outside the airport.
The bill ended up costing $70 more than I was quoted, and they were unable to explain some of the fees that appeared on the bill.
Jun 9 2017
Pros: The gentleman at the desk, Kevin, was excellent!
Cons: Only one person working, and big group in front of us. Expected though, at a discount rental co.
Oct 20 2015
Poor Service overalll
Pros: That there was a rental
Cons: They told me my car wasn't available for two hours then said they had a car available but made me pay for it. I reserved my car days ahead of time. Ridiculous.
Oct 30 2015
Car was fine; service was difficult
Pros: Price was perfect. Car was clean and well maintained.
Cons: When I went to rent, they expected me to have proof of address other than my license. Who carries around a utility bill with them? Particularly when they are flying. I was able to finally show them something online that was "acceptable," but they made me feel like they were doing me a favor by letting me use it. Nothing in the reservation process or on the Payless website says anything about needing to have more than one source of address verification.
Nov 23 2015
Did not get a car, they were out of what we needed
Cons: I thought it is poor customer service to not have a car when we reserved it over a month ahead.
Apr 18 2016
Rude manager in Savannah. Worst customer service e
Apr 18 2016
The Ford Focus
Pros: The car itself was a great little car. I would even consider shopping for one when my current lease is up.
Cons: I had to wait about an hour for them to get me a car that I had reserved. I understand the weekend was crowded with golf tournaments in Hilton Head, but if you reserve a car, it should be there for you. I did not like the fact that the previous renters had smoked in the car and my wife got a headache as a result. And being charged for a full tank of gas when the tank had 1/3 of a tank left was not agreeable. Next time, I will fill the tank and be done with the extra fees the industry tacks on to a bill in an effort to make FREE money.
Apr 28 2016
Cons: Reserved the car days ahead of time. When i showed up the man at the desk said bluntly "We dont have any economy cars in our fleet." I responded that i had made a reservation. "He repeated bluntly "we dont have any economy cars in our fleet, we overbooked." So I asked if he could give me a different car at the same rate and he responded very rudely "I'm not giving you anything." Guy was just plain rude and has no business working in the service industry in any form. So i went to the next rental booth over and was greeted with a smile and helped on my way. Good job overbooking. What exactly is a reservation for anyway Payless? Negative stars
Jun 2 2016
Goog Payless experience
Pros: At Savannah airport, rental office is in airport and you can just walk to cars. Nobody else in line when we arrived so everything was quick and efficient.
Jun 18 2016
No cars available when we arrived 9pm Savannah air
Cons: We were told that there were no cars available (we had a reservation!!). Perhaps no cars would be available for 1.5 hours (that would make it 10:30pm). Referred us to Hertz where we were able to get a car, but of course for more money than our Payless reservation.
Pros: quick execution of paperwork and transaction, but please read complaints.
Cons: I'm in Georgia on a golf trip and will be using the rental for 4 guys plus our golf bags.
When I looked at the vehicle options online,
I chose the midsize SUV because the Santa Fe was listed as being able to hold 4 ppl & 5 bags. When I arrived, the only midsize SUV available was a Jeep Cherokee.
I understand the premise of the 'or similar' designation on all rental sites, but to me, the similar options should be identical in space and cargo room. Not just in the way they are described by a manufacturer. The Hyundai would fit all 4 bags no problem from previous experience, my father owns one.
Because our bags would not fit in the Cherokee I'm paying for an upgrade to a Dodge Ram pickup, increasing my reservation cost from $318 to $515.
I don't know if there is anything you can do to help my particular case, but I'm feeling a little put off by this experience. The employees at the desk did what they could to find me another option but the problem lies within the options you are providing on the site. It's misleading.
Aug 5 2016
Pros: Customer Service
Sep 19 2016
Not what I wanted
Pros: I reserved what I thought would be a sedan and got a 4wd Jeep that my 93-year old dad had trouble getting in and out off.
Cons: I got something I didn't reserve or want. Guy was now pleasant to talk with.
I will always skip Thrifty in the future, including the reservation I am making later this morning.
Oct 4 2016
Staff needs customer service skills training.
Cons: The young woman I worked with upon rental was absolutely horrible to deal with! I felt like I had been beaten up by the time it was done and couldn't wait to just get the keys and leave.
The car I had was a Ford Focus, idled funny at every stoplight. I reported it upon returning the car and was told that she'd heard that before and that if I wanted a nicer car I would have to spend more.
Will not rent from Thrifty again!
Oct 6 2016
Pros: Jeep Liberty was decent size for price of $20 per day.
Cons: Pickup agent strongly suggested that 6 ft 7 inch tall man would have his knees around his ears unless we upgraded size of vehicle for higher cost. She was not able to tell us the make and model of the car that we had been assigned before we decided to upgrade or not. Pickup agent also suggested that our car insurance policy would not cover damage although our insurance representative assured us that it would.
Oct 20 2016
"or similar" is subjective.
Pros: The car, a durango was nice, it drove well and was clean.
Cons: We reserved a Tahoe, there was "or similar" text in the booking.
The issue is not simply the number of passengers, as both a Tahoe and a Durango can seat 7-8 adults. The issue was the actual cubic volume of storage space in the trunk area. When utilizing the 3rd row in either vehicles, a Tahoe has significantly more space than a Durango. Ultimately, we had to rent a second vehicle for our luggage. Note to future renters, find out what the "or similar" vehicles are..
Jan 3 2017
Pros: They did not honor our reservation and did not have a car for us!
Feb 5 2017
Pros: The rate was good and the airport location in Savannah was terrific.
Cons: Agent was pushing the upgrades. It if was a little less expensive, I may have done it. We did not spend any significant time in the car.
Feb 14 2017
Pros: Getting the car and returning the car was very easy.
Cons: I had reserved a full-sized car but none were available at the time I showed up at the counter. Instead, I got a Jeep Renagade, which was very difficult for me to get in and out of and which used far more gas than the car I requested. They told me the Jeep was an upgrade to what I reserved, but I was very disappointed in the substitution. I specifically reserved through Thrifty because they had a good price for the car I wanted.
Feb 22 2017
Cons: I reserved a "Jeep Patriot or similar SUV" and was given a grand caravan which is not what i reserved. the customer service rep at the counter informed me that was the only car left when there were several other cars in the aisle when we went out to the caravan. the feedback i was given was to "come back to savannah airport tomorrow to talk to the supervisor." that feedback was not helpful nor convenient as we were going to be over an hour away for the weekend.
Cons: Long lines and not enough staff at pick up.Also discrepancy with mileage at drop off put me back in line at drop off too .
Oct 25 2017
Poor pick up and drop off experience
Pros: Ease of exiting airpirt
Cons: Lack of quality customer service
Nov 21 2015
Budget needs a faster check in and check out proc
Pros: The car was a nice new car and very comfortable.
Cons: We had to wait in long lines to both pick up and drop off the car. Once we signed in and were assigned a car we were then told we had to wait for the car to arrive. We waited another 20 minutes before the car was made available to us. Then when we went out to get the car we were given the wrong car. After we loaded our luggage, we realized the key would not start the car. We then had to go back to the outside attendant and explain that the key did not work. The attendants then figured out that they had given us the wrong car. We then transferred out luggage. The entire process took us close to an hour.
Nov 22 2015
Cons: Poor customer service
Dec 7 2015
Pros: Helpful, flexible, great car, friendly staff, clean cae
Cons: Color red a bit bright, but easy to find in a parking lot
Jan 1 2016
Cons: They had no cars to rent even though many people had made their res months in advance
Feb 25 2016
Pros: Customer service was excellent
Cons: Vehicle return directions at Savannah GA International Airport were not clear
Mar 8 2016
Cons: Took me 45 mins to return the car
Mar 12 2016
Pros: Service was quick and friendly
Cons: Everything was great!
Apr 30 2016
Cons: we complained about car and they basically said tough.
Pros: Friendly staff person, no problem finding third party rental reservation. Had the car requested.
Cons: No one to go over the car with me on the outside when picking it up or returning.
Nov 1 2015
Quick & Simple
Pros: Easy pick up & drop off
Nov 3 2015
Pros: Was super easy at pick up / drop off in Savannah.
Cons: Felt a bit pricey. Even if it was going rate.
Nov 14 2015
Pros: savannah/hhi airport easy in and out
Cons: i locked my key in the car in error. the people at sav/hhi were of no help. all they wanted to do was tell me what i was not covered for. not helpful at all. dealt with my mistake on my own.
Dec 21 2015
Pros: Good car for value, good condition.
Cons: Pick up took awhile. Drop off wasn't clear, no attendant outside, took awhile.
Mar 1 2016
Confusion about terms of best price deal
Pros: The desk staff was very courteous and polite, and worked to get us what we wanted when it became apparent that our first choice was unsuitable.
Cons: We took the "best deal" through an online discount booking, and did not realize that it meant we'd get whatever vehicle might be available (it probably says that, but it showed a picture of a compact car and we did not read carefully). The vehicle available was a large passenger van, unsuitable for our trip. We paid a little more and got a normal midsized sedan instead, but felt a bit deceived by the advertising. Also the desk staff, although very polite, seemed somewhat disorganized; they gave the impression that they were experiencing delays and shortages that day.
Mar 2 2016
they advertise a prise to lure you to make the res
Pros: the car was clean
Cons: the hidden fees..not acceptable
Mar 23 2016
Pros: Once we got a car, it was good
Cons: The wait was long - both in line and then having a car ready
Mar 24 2016
Cons: Pushed to take insurance & to upgrade
Apr 3 2016
staff was very angry. did not appear happy to be t
Pros: Loved the vehicle.
Cons: Staff was not friendly. Some even down right rude.