Garden City Car Rentals

Cons: They told me my car wasn't available for two hours then said they had a car available but made me pay for it. I reserved my car days ahead of time. Ridiculous.

Cons: When I went to rent, they expected me to have proof of address other than my license. Who carries around a utility bill with them? Particularly when they are flying. I was able to finally show them something online that was "acceptable," but they made me feel like they were doing me a favor by letting me use it. Nothing in the reservation process or on the Payless website says anything about needing to have more than one source of address verification.

Cons: I thought it is poor customer service to not have a car when we reserved it over a month ahead.

Cons: I had to wait about an hour for them to get me a car that I had reserved. I understand the weekend was crowded with golf tournaments in Hilton Head, but if you reserve a car, it should be there for you. I did not like the fact that the previous renters had smoked in the car and my wife got a headache as a result. And being charged for a full tank of gas when the tank had 1/3 of a tank left was not agreeable. Next time, I will fill the tank and be done with the extra fees the industry tacks on to a bill in an effort to make FREE money.

Cons: Reserved the car days ahead of time. When i showed up the man at the desk said bluntly "We dont have any economy cars in our fleet." I responded that i had made a reservation. "He repeated bluntly "we dont have any economy cars in our fleet, we overbooked." So I asked if he could give me a different car at the same rate and he responded very rudely "I'm not giving you anything." Guy was just plain rude and has no business working in the service industry in any form. So i went to the next rental booth over and was greeted with a smile and helped on my way. Good job overbooking. What exactly is a reservation for anyway Payless? Negative stars

Cons: We were told that there were no cars available (we had a reservation!!). Perhaps no cars would be available for 1.5 hours (that would make it 10:30pm). Referred us to Hertz where we were able to get a car, but of course for more money than our Payless reservation.

Cons: Kayak cost me alot of money

Cons: I hate all the up-selling at the counter.

Cons: No one to go over the car with me on the outside when picking it up or returning.

Cons: Felt a bit pricey. Even if it was going rate.

Cons: i locked my key in the car in error. the people at sav/hhi were of no help. all they wanted to do was tell me what i was not covered for. not helpful at all. dealt with my mistake on my own.

Cons: Pick up took awhile. Drop off wasn't clear, no attendant outside, took awhile.

Cons: We took the "best deal" through an online discount booking, and did not realize that it meant we'd get whatever vehicle might be available (it probably says that, but it showed a picture of a compact car and we did not read carefully). The vehicle available was a large passenger van, unsuitable for our trip. We paid a little more and got a normal midsized sedan instead, but felt a bit deceived by the advertising. Also the desk staff, although very polite, seemed somewhat disorganized; they gave the impression that they were experiencing delays and shortages that day.

Cons: the hidden fees..not acceptable

Cons: The wait was long - both in line and then having a car ready

Cons: Pushed to take insurance & to upgrade

Cons: Staff was not friendly. Some even down right rude.

Cons: We had to wait in long lines to both pick up and drop off the car. Once we signed in and were assigned a car we were then told we had to wait for the car to arrive. We waited another 20 minutes before the car was made available to us. Then when we went out to get the car we were given the wrong car. After we loaded our luggage, we realized the key would not start the car. We then had to go back to the outside attendant and explain that the key did not work. The attendants then figured out that they had given us the wrong car. We then transferred out luggage. The entire process took us close to an hour.

Cons: Poor customer service

Cons: Color red a bit bright, but easy to find in a parking lot

Cons: They had no cars to rent even though many people had made their res months in advance

Cons: Vehicle return directions at Savannah GA International Airport were not clear

Cons: Took me 45 mins to return the car

Cons: Everything was great!

Cons: we complained about car and they basically said tough.

Cons: Hard to see when backing up-too many blind spots with Kia due to headrests in back.Glad to have back-up camera. All else very good.

Cons: See above

Cons: Nothing.