Hilton London Gatwick Airport

Room features convenient for Hilton not guests

I liked the location.

Couldn't charge phone next to bed because there were no outlets. I needed to charge my phone, but wanted to have it next to me in bed. This may seem minor, but it was very irritating. Lots of noise in the corridors. I wanted to turn on lamp next to bed only, but only option was wall switch, which turned on every light in the room. I didn't want every light on. Food options are very expensive, at the hotel and inside the airport. There is a very nice Indian cuisine restaurant, Jai Ho, outside the airport complex in Horley that is a short walk away. I highly recommend it.

Because Options are Limited

The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.

Restaurant way over priced. Not many options for a reasonable, casual meal.

Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.

Old

Location and staff

very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided

Terrible Upkeep

Proximity to airport

The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.

The staff was incredibly kind and helpful.

We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.