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Very nice and good location for relax , helpfull and nice staffs
Complete relaxation and well thought out layout of the resort.
The food was OK The pool and the sea is great It was very uncomfortable with a stroller! Too many stairs. The staff was not flexible and not so nice. Room was small and old decorated. Bad wasnt Comfortable
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
The hotel was very clean, the staff helpfull and most important it was very close to the centre of the town. Just 5 minutes walk and you had access to everything.
The room was very good - the breakfast excellent - staff helpful. Hotel position very convenient.
We stayed there twice. The hotel kept clean and is located close to the city center. It is close to a public parking lot, which is important as it is hard to park on the street. Their facility is modern. If we go back to Creta, we would definately stay there again.
location; hotel was well kept room was very smokey, but that was somewhat expected.
Free high-speed wireless Heraklion is a dump, but this hotel provides good access to it.
Location very convenient Clean and comfortable
nothing bad smell at the breakfast , noise from the room ,
Very helpful staff at the reception. There are many tavernas and shops near by.The hotel is comfortable and convenient for all aspects of Heraklion life very difficult to park
It was close to the center of Iraklio,grate location.
Very nice and helpful staff at reception. Great central location.
Very friendly staff, close to main areas of town for shopping and eating, nice rooms, nice roof terrace overlooking the Aegean
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Ideal situation/location of hotel. Reception staff initially not very welcoming.
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Helpful staff, good food, comfortable room, ease of access to airport
Old furniture, bad smell. This is not 5-star hotel for sure.
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
We booked based on the location, but were delightfully pleased by the overall comfort and cleanliness of the facility.
Good location near ferry/port area and city, helpful staff, valet parking, great breakfast,excellent harbour view from seaview rooms, worth paying a bit extra.
Staff was very helpful, buffet breakfast was great with lots of choices. Location was good for exploring Heraklion. Maybe just a bit overpriced.
friendly,helpful staff, very comfortable room, free internet access, good breakfast buffet
We chose a Room with sea view and the view was really beautiful. The staff was always nice and very helpful.
The food was very good. Location convenient for central Heraklion and handy for the bus station and airport. Also has good view over the harbour, although this isn't exactly picturesque! Good place to stay a night whilst waiting for a plane or boat to go somewhere else. Bedroom was cramped for 2 people. Balcony extremely small. It's also under the flypath for the airport.
the willingness of the receptionist to assist us in all we requested. the old carpet in our room had a bad smell.
Cozy room, harbor view, balcony, friendly and knowledgeable staff A bit self-consciously overdesigned
The staff and the service. Breakfast was excellent. Older than I expected.
Helpfulness of the front desk staff on arrival No
The beds were the most comfortable in all of the hotels that we stayed in, while in Crete. We had a beautiful view of the harbour and a nice walking distance to the shops. The pictures of the hotel really show what the hotel is like.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
hotel staff eager small rooms
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
Awesome stay, friendly staff, clean and upscale
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
The hotel facilities were new, but the location was a bit far from the center. NO
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
Attitude of staff is very nice; good swimming pool! Noisy in night from airplane
We wanted a hotel that was located near the airport. It was very convenient. The staff was exceptionally helpful. The room was clean. Great value The neighborhood was a bit hinky, as can be expected near an airport. Difficult to find decent food, especially if you didn't care to drive.
Easy to find, close to airport, nice pool, 10 mins driving from city center
Location 3 mins from the airport The planes fly most of the night!
I chose the hotel for one night purely because of its proximity to Heraklion airport (5-10 minutes by car) as my flight was late in the evening. Noise from aircraft, although it was expected.
Friendliness of staff in this Family Hotel ,convenient for airport. Free internet, good BBQ evening meals - nothing too much trouble. Very hard beds
The cleanliness, the quietness and the nearness to the airport No curtain for the bath, poor breakfast
Close to the airport Very loud (airport, street). If you have an early or late flight and only stay for one night it's ok, but not for a longer vacation.
the location the hotel should propose a free shuttle to/from the airport.
The staff were courteous, and helpful and spoke or understood English very well, which was helpful to us, because we were tired.We only stayed one night so can not comment on other matters.The hotel was a high standard and comfortable for our transition, to our holiday desination.
We were delayed on the ferry from Mykonos and booked this hotel at the last minute so we wouldn't have to drive to our timeshare at midnight. We arrived after 11 p.m, not expecting much. We were happy to be met by a very enthusiastic and nice receptionist, and we could still get something to eat--a terrific omelet, by the way. There was a bar too. Our room was great! I highly recommend this family-owned hotel.
Breakfast View Cleanliness Room facilities Bathroom
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
The restaurant food was first class
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
mainly the location should improve bathroom cleaning
clean & good breakfast The noise from streets make sleep difficult.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
I booked the hotel because of the mainly positive reviews on booking.com, and I am happy that they were right.
I loved to stay at Aptera Beach. I had a reserve for 3 days but I extended it for 5 in the second day. Very peaceful, 10 meters from the sea and very good breakfast (the tables are placed right in front of the beach. My room hadn't air conditioned but it wasn't really necessary because the isolation is good. The rooms are big and the staff is very very gentle. By the way, ask them for advice regarding your stay in Crete. They told me about awesome beaches (Vai, Preveli, ...)
Nice willing to help staff The poorest breakfast I've ever seen! Everything is too old in the rooms. Hard to find, surrounded by dark and unpleasant streets.
The location is fine: directly on the beach and not far from the main shopping street of Amoudara. The room had a strange musty smell as we moved in. There was no curtain in the shower.
The location of the hotel is really good!but thats not enough..... The room was really dirty,the toilet really old an dirty!the reception really rude, I went to tell them that there was no hot water for the last 2 days and the guy was serfing in the internet and he didnt even look at me, but he finally realised I was standing there he told me I am sorry I can not do anything.???????
Very comfortable room with big balcony. Excellent common areas & the rooftop pool & bar with fantastic views of Heraklion
Everyone was helpful. Swimming pool was closed, although this was not stated on booking.
Astoria Capsis is located in the heart of Heraklion near major sites and shopping opportunities. You can easily walk to a lot of archaeological sites like the former fortress docks & harbours. There are a lot places to eat and shopping close by. No fitness center for exercise. There weren't a lot of choice for their breakfast. Can be noisy. My room had a noticeable sway for no apparent reason, possibly the foundation of the building was not stable.
Closeness to attractions Clerks were rude at reception,room was dusty (floors, table in balcony
Very good location. Right in the center of the town. Very close to the port for boat traveling, about 15 min drive to airport. Walk 5 mins to market, car rental agencies, travel agencies. Hotel staff was very friendly and helpful. Good to have free wifi cover the whole hotel. The room could be cleaner.
The location is with walking distance of the port, bus station, and local attractions. The staff was helpful in arranging an extra night there, and they were helpful in every way. The bed was not as soft as I need with a sore back, but the room had lots of extra pillows.
Luxury hotel, located next to the old town of Heraklion. We booked this hotel because of the swimming pool on top of the roof. But, it wasn't open! Only open in the summer season, okay, it was September, but hey, only a pool in July or August???
I liked the decorations and comfort of the rooms and the service by the staff. Breakfast was also excellent. Very convenient location too should you want to visit the city centre of Heraclion or if you are in a business trip. The swimming pool should open earlier and not at 11 am.. You couldn't have a swim before breakfast.. the pool could do with a renovation too - the style was too 70s..
Large, spacious room..nice beds.. Small bathroom
Breakfast was excellent. Opening hours of swimming pool.
I booked an executive room which was lovely as we had a seating area in the room. We put out the sign to have our room cleaned and only the bar fridge was stocked.
location: close to shopping & nightlife + not too far from airport/port Hotel breakfast buffet was overrated. possibly noisy from airport during busy summer months
we liked the location being near the centre of the town and the harbour, the rooftop terrace with the views and very nice meals, the staff who were very obliging nothing that we didn't like
Very well located, nice views and nice staff. The breakfast is higher than the standard in Greece. Muy bien situado, buenas vistas y buen servicio. El desayuno es mejor que la media en Grecia As everywhere in Heraklio, parking is a nightmare. Como en todo Heraklio, aparcar es una pesadilla
The Hotel was very clean and modern. We were in Greece for 17 days and the Marin Dream Hotel was by best the nicest hotel we stayed at and not by any means the most expensive. Great value.
location, staff, breakfast, free internet in lobby
The view over Heraklion Harbour is fantastic ! Just five minutes to walk to get our ferry... And the staff was very kind.
Location. We stayed in Heraklion as a transfer on our way to Santorini. The hotel is excellently located between airport (arrival), city (eating) and harbor (departure).
Location is great for an overnight budget hotel. Great location in Heraklion and close to the airport. Beds are very hard and uncomfortable. The breakfast buffet is awful. Imagine waking up to see pasta for breakfast. No juice just sugar flavored waters.
The cafe facilities for breakfast and snacks and the quality of the hotel. Walls maybe need more soundproofing as a neighbour's TV was very audible.
Everything. The staff was polite, friendly, and extremely helpful. The hotel has a polished, sophisticated feel. The rooms were 1st or business class quality. The price was good.
Very helpful staff. Very close to both ferry and bus station.
excellent location, full breakfast, clean room location, could not use balcony
confortable, freindly personell at every time ready for you
Really nice place. Great rooms and comfort No it was great
Breakfast, staff, lunch no pool
Staff friendliness and efficiency, comfortable room, good breakfast.
Walk to city center or the water in less than five minutes. Walked with luggage from the port to the hotel in 15 mins. Great central location. Staff was very helpful. 12 euro cab ride to airport. Breakfast was delicious and filling. Rooms were comfy. Good water pressure. That we had to leave.
The brekfast is very good, the bed's are very confortable.The rooms are new , in very good conditions and with very space ( we stay in a suit).It's a few minuts from the center, very well localize.
8E taxi ride from port, and walking distance to city center. Excellent breakfast. Large clean room. Quiet. On-site car rental. Not many good restaurants nearby.
Just a block off the main waterfront promenade. Friendly and extremely well located. Beautiful rooms and facilities. Best Breakfast we had on our trip.
there is no parking place and Irakleion is not the best place to search for a parking spot.
Breakfast was great. Variety of choices and all fresh.
Convenient location, nicely decorated, well-maintained premises, excellent breakfast buffet. No major criticism. The room was a bit small, and there was only a black and white television with no English television channels
Location Cleaness, service
Close to the beach. Excellent breakfast Small room. Missing seaview, expensive!
easy access. easy parking. comfortable rooms. very good breakfast.
Good breakfast, hotel is located right at the beach, quiet place
we enjoyed an amazing view, the most special hospitality, and a gorgeous place to stay, big and comfortable and beutiful rooms, we never wanted to go outside... to leave...
Location and attitude of staff
Great attention to detail given by staff to ensure the comfort and enjoyment of all guests. Rooms are large and spacious and tasetefully decorated. Balcony is a good size. Location is either perfect or a little bit remote depending on your point of view. For me it was a little remote but we had a hire car (essential) and it proved to be a good central base.
Everything. Very friendly and welcoming.
Vergis Epavlis has been the best place where to relax and disconnect. It’s excellent place, the great breakfasts with an amazing sight, the comfortable and luxurious rooms, the quiet moments at the swimming pool… An exquisite attention from the owners as well as the little details has done these holidays the best ones. An unforgettable experience, we hope to repeat again. Gonzalo y mónica. All good things finish someday, so we couldn’t stay more days within this little paradise.
The location, staff, facilities - everything!
This hotel is very special, the rooms are really good, the nature around is astonishing and the people there are so nice and friendly like in no other place we have been. This is the second time we went to this hotel and we will be back again for sure!
Quiet accommodation in a wonderful house in the typical landscape of Crete. Large rooms/apartments with an extraordinary design and views, superb service, nice dining room, unforgettable tavern Ethimico...
Great experience - I will return.
The hotel is on the beach so that was useful with the children. There was not much to do in the local area of the hotel.
Location and big rooms Their service no mini bar in hotel
food, location, accomodation Beach sport entertainment could be done by hotel and included in hotel price partly but not by a third party team. Windsurfing or water skiing training would be as plus.
Friendly hotel good facilities good buffet selection. Italian Restaurant particularly good.
Good for late arrival from night flight. Front desk helpful for late arrival. Room clean, aircon worked. looked like a nice pool. The breakfast was awful. For example, in Crete, there is no excuse for some chemical horror instead of orange juice, the bread was quite unlike the good bread available all over the island and even the yoghour tasted old.. The honey was good but man can not live by honey alone........
Only a one night stay - my wife's bed was very uncomfortable with bed springs sticking out.
The swimming pool was good. Staff very unwelcoming. Hotel description misleading. Too far from beach. No facilities near the hotel apart from two large supermarkets. Resort facilities quite a long bus ride away. Stayed only two nights out of the expected seven as had to find more convenient accommodation. Would not recommend unless you have a hire car. View from our room at the back looked over old car lot with old tyres and rubbish and car parts.