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Cleanliness of room , restaurant on site, quiet location, two type of pillows available Handle in the bathroom missing, magnifying mirror's support broken,staff not always available at front desk
Staff Safe box was not working
the breakfast was good it was clean and airy the beds were hard, late night access was awkward the restaurant did not open till 2030 hours(far to hungry to wait till then)
Nice staff, nice rooms (good beds, luxurious bathroom), very priceworthy dinner buffet. Cheap minibar. It is a bit isolated. Trains and metro take 15 minutes to walk to the station first. Line 4 brings you to central Madrid in 20 minutes for € 1,85 However with a taxi you'll be at the Palace in Madrin in 10 minutes for € 20,-
The Reception Area. Ugly room carpet, old tv.
The big room,the big double bed.Very clean room and toilet.Easy and free parking.Kind staff. The access to the hotel was problematic.There was not in the navigation system.
Everything was very nice the noise of the air conditioned
The breakfast is excellent
Free Wifi (need a PIN at reception), toiletries amenity Far from the railway station (walking distance more than 10 minutes)
The staff was really nice and helpful, and the facilities were really nice. The room was great and their breakfast buffet was awesome. Really enjoyed my stay and would definitely come back again. It is not close to Madrid city center but not far either about 30mins using the metro, but still great value for your money.
It is a very good Hotel that suites us for the break in our journey to the south. good breakfast and the service is friendly and very helpful
Everything was very new, the proximity to a major shopping center and to Warner Park The 1 hour wait for breakfeast one day.
The hotel is basic, but gives good value for the money. It was a good choice for a night stop during a trip to southern Spain. Breakfast choice and quality was quite poor. The rest was as expected, or even a bit better.
close to shopping centre. breakfast included, lots of free parking spaces, brand new hotel. I could not find in the GPS.
Third bed was not comfortable
The hotel staff were very friendly and helpful. The location is directly next to a large shopping outlet. The breakfast in the morning is large and a good value, but if you don't make it there until late in the morning you may be faced with a line up for food. The hotel is far from the city and a cab ride is expensive, so public travel is a must, unfortunately it stops shy of midnight.
place and price
The room was clean and modern, and the breakfast was OK The phone didn't work, and the walls, for a new hotel, were paper thin.
excellent location for Park Warner
Rooms are ok Restaurant service is terrible, food is even worse.
the silence and the location
clean, bed was comfy. We booked here thinking we were getting a good deal compared to the last time we stayed in Getafe but it kind of wasn't. When it comes to basics, yes they were good but based on the little extras I wouldn't stay there again. We could never get the AC to work in the room and when we opened the window, the outside traffic was too loud to keep it open for long. We had a fridge in the room but no minibar to purchase. And that usually wouldn't bother me but we were so thirsty in the middle of the night and I had to go down to the lobby to ask if they had anything available. I put the do not disturb sign on the door before we left for the day and when we returned, the maid had entered and cleaned everything. Again, appreciated but we had left our stuff everywhere and what's the point of putting that on the door then. There was no safe in the room. Also, not close to any means of transportation. You'd have to take a bus or taxi to get you to the closest metro or train station which isn't within walking distance.
very comfortable room excellent bathroom facities and very cleen good parking facilities although we were very comfortable other guests were very inconsiderate and rather noise having loud conversations in the hallways.language battier in hotel was quite hard and no allowance for vegetarian diets
Its location suited me well for visiting the Airbus site (courtesy bus was provided and only a 20 minutes walk if wished). The building was new, modern and clean.The WiFi was effective, fast and free. Some TV channels were available in English and reception was good. The breakfast buffet was varied and plentiful. The aircon in the room did not work. When asked for the instructions I was told it only heated anyway (would have not been good for a Spanish summer). I found the room too hot when I returned, and opening the window did not help much. The hotel lacked character and although built in 2009 there seemed lots of minor things were showing signs of wear - I therefore think the quality of build was not very good.
Perfect hotel if you are a business traveler with appointments in the getafe area.
The staff, the silence and comfort. the restaurant with a good ratio price/quality The cleanliness could be improved in the rooms
Ease of access. Breakfast buffet was inconsistently maintained.
Overall it's a very good hotel, very clean spacious, well equiped rooms. Downside is the location, if you got a car then it's worth staying otherwise it's too far from everything especially from centre Madrid.
Hotel is modern with nicely designed rooms. Great location for Warner Bros park and easy commute to Madrid by car. Large shopping complex 5 minutes drive. If you don't have a car this is not a place you would want to stay.
The decor of the hotel, cleanlinees as well as the excellent food served at restaurant
good price for quality of hotel no evening meals at this time of year - not made clear during booking
Good and modern unfortunately the restaurant was closed due to public holiday. Were recommended an alternative nearby.
The restaurant is closed on sunday evening Hotel is difficult to find, it is not located on the Avenida Europa itself, there is no sign to indicate where it is.
The location is perfect for travelers who will be on Highway the next morning, the hotel is right next to Madrid highway. Free parking. It's very weird the beds with wheels on, the bed is moving all the time....
Very friendly staff and very helpful in getting around a new city, the room was more than comfortable and had a good range of amenities. It was only the location of the window and that it was not able to be opened up fully ( or if it was, I could not figure it out) to enjoy a better view from the window.
Internet is for free, the room was nice,... Parking is to expensive, the garage its to small to park,...
Firstly I liked that the staff of the hotel was always ready to help me with all the problems that could emerge; another positive moment was surely the cheap cost of the hotel while situated not too far from the metro station and other means of transportation.
The hotel took me in although I came before check in time by a few hours, it is centrally located in Getaffe near the market and the food outlets and is yet very quiet as a hotel. It was newly renovated and the rooms and bathroom were great with hot jet water and the cleaners did a great job.
Good wifi and nice staff. Ordinary breakfast but good value for money
The rooms were spacious and the bathrooms were great! The hotel staff were very friendly and accomodating, and the food from the restaurant was delicious! Also the close proximity to Getafe Central...5 minutes or less by foot! The say they offer daily cleaning, but it's really just tossing the trash and making the bed. There was hair from someone other than me from the moment I got there to when I left...from either a previous guest or someone who cleaned. The breakfast buffet was very limited for 6 euros...could have probably eaten somewhere else for much cheaper with more options. Also was far from the city centre: about and hour or so from Getafe Central to Sol on the metro.
Very good location in the center of Getafe, close to the train station (linking Getafe to Madrid in about 15 minutes) and shops. Only the lack of a lift, however we stayed at the first floor. A more practical (and feasible) improvement would be placing a small fridge in each room.
The room and the bathroom were very nice and clean, everything was almost new. The price of the room was very good, the receptionist speaks English and it was very kind. It's outside Madrid. Although, in the metropolitan area of Madrid. By train you make 20 minutes to the City Center (by metro, around 1 hour). The railway station is very close. They had no curtains on the windows, only drapes, so you had to stay with the drapes and the lights on, or people on the street could easily see you in the room.
I'm glad to meet the owners brother,George and one of the employee,John who speak English fluently and are able to assist us in many ways.Thanks to them I have a great trip to Spain
Room was clean. Friendly staff. Extremely noisy at all hours. Could hear loud conversations in other rooms, footsteps, excessive street noise.
Hotel design and the resturant design that are together are so nice. and breakfast and hotel staff were good. hotel is in the zone B of madrid and it is expensive and time consuming to reach it especially from airport, therefore it is not good place for who wants to visit the city.
Room was very nice. Staff were friendly. Location for us was good as we did not want to drive into Madrid and instead we were able to drive to the nearby train station and caught the train into Madrid which was convenient. Shower head was awesome but ended up flooding the bathroom. Air conditioning was working which was great because it was 38 degrees in Madrid while we were there. Can't really understand why they charge for parking when other hotels with similar parking garages do not. Shower cubicle still had hair clips from the previous guest which made us question the cleanliness of the shower. Shower ended up flooding the entire bathroom because the drain wasn't draining well enough.
Great room, nice restaurant and very good structure. Great value for the price.
Dinner buffet, huge and delicious. The stuff doesn't speek English at all.
nothing really Staff not professional, toilet was not cleaned, wifi connection poor or not working, food in restaurant the worst I have experienced for a too high price (16 euros buffet incl.drink), noise from the restaurant, bar was not open. This hotel is like a chinese tool, it looks good from the outside but the quality is very poor.
Comfortable overnight stop with good facilities and easy access to good value restaurant 50 metres away
Beautiful facility This is a hotel located by the side of a busy highway, 20miles away from Madrid. The location is very inaccessible and surrounding is dirty and far from any food facility. Do not go there unless you have a car and know your surroundings.
Although restaurant closed, the meal the Cafe provided was very good. Staff al very helpful. Difficult to access off a 4 lane motorway. If you missed the turning which we did because it was off a slip road, it was a bit hairy turning round.
Despite the location near the highway, i never noticed any noise in the hotel interior. I also liked the fact that it was sorrounded by tall vegetation fact that transmited a sense of privacy. Good and free parking, each room as a parking space. The hotel website could have the map with the directions to the hotel, for example the map that they have in the reception, because we found dificult to acess it eventhought we saw it.
Parked under the room, motel style. Comfortable, but AC did not work. Restaurant not open but cafeteria was, with the restaurant Maitre D in charge. A cafe with a Maitre D ??? Food absolute rubbish
the cafeteria staff were very rude and arrogant, i chose to eat else where because of this. the room smelt like cigarets which was disgusting
Very good option for a short stay like i did.Confortable and quiet. The advantage of having a free garage under the room is a plus. Good, spacious room. The breakfeast is basic but fair.Good if you traveling and equal nice if you want to visit Madrid. Very good price / confort relation.
Very pleased with Hotel. Dissapointed to find that the restarunt was closed.
The hotel was slightly dated, but very clean and the food and service in the resturant was very excellent. Its is very hard to find and you need a car to visit any attractions as the only access to the city is via a bus then the metro. Buses stop at 9.20pm. There is no where to go on foot from the hotel.
Noise from traffic at a4 could not be heard! Swimming pool opens only during the afternoon from 13h to 18h. This is very uncommon and the information was not published here intentionally as staff at reception admitted. lcd tv had no signal (only blue screen). No air conditioned remote control was available nor any way to control the unit unless using the disconnector next to it.
Quiet, clean, close to train/metro
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
The weekend rate is very good value for a good room and good service
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
poor layout of the reception, limited availability of sauna
breakfast was a bit meagre- toast, juice and coffee
I wish organizing the
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
very freindly staff helpfull and you get what you pay for location
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
Shuttle service,helpfull staff.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
The hotel was modern, clean and the staff was excellent.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Freindly staff, great value, neat and clean.
Comfortable, clean, free shuttle, value for money.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
No place to smoke Non smoking hotel
Location (near Warner Park) Front Office personel.
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
Nice hotel in a not so nice town
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
Expensive for what it is - but ok for an overnight stop
Large and airy Breakfast buffet not worth the money.
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
the beds are huge and comfortable!!! no-one spoke english
Clean room, good tv and air-con
The luxury room with balcony on the shopping-site and the hospitality of all the people of your hotel I made a reservation for a room for 4 days. At first we get roomnumber 111. This is a room without balcony and no vieuw at all! That is unacceptable for a 4-days stay. We made our complain at the ladys of the reception and they gave us roomnr. 135. That was an excellent room.
the location was great. it was near to shopping and high way to airport hotel staff were unpleasant.. never smiled and hard to approach
quiet, considering the location (public shopping mall) receptionist was unable to arrange for a taxi, in Madrid, in November - there were always plenty around
The Hotel is nice and is handy for shopping. The Hotel is too far from the City Centre to be used for a city break and the reception staff could be a little more customer focused.
big supermarket in 1 minute of walk, 5 min to underground, free drinks in refregirator the veiw from window to the opposite wall
Hotel is above shopping centre with lots of restaurants for all budgets. There is also a fancy fountain display in the mall, which a lot of the restaurants look out onto. The hotel is about 15 minutes walk from a train station that takes you into Madrid Atocha in about 10 minutes, and the Warner Bros park is about 25 minutes away (by car). The rooms are basic, but spacious enough for two adults and two young children. Free WiFi works well.
near to shopping stores Staff was unpleasant.. unkind.. no smiles
Set in large shopping complex with loads of eateries, However, we dined in hotel restaurant each evening. Not only excellent value but great food and attentive service. 5 minutes from Carrascal tube into Madrid (one change required but quite simple). Room comfortable and well appointed. Parking sectioned off from the shoppers. Range of shops impressive if that is what you want,
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
cleanliness of hotel.immaculate. very few english speaking staff
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
the details... price ....
modern hotel. Excelent relation quality/price
decoration, style, comfort, restaurant food and service.