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Staff friendly and helpful noisy cistern in bathroom, plugs in both sinks didnt fit so water seeped away
Very warm welcome, nice atmosphere. Room was a very high standard. Food was delicious.
The staff were friendly and attentive. The room was very comfortable and the bathroom was very well appointed. Food and wine were good value and the breakfast was outstanding. Nothing all good .
Good efficient booking service including directions, good size clean warm room directions, very friendly, efficient and helpful staff Poor lamp shades on the bedside lamps, the low energy bulbs tower above the shades. Breakfast could be an hour late on a Sunday Morning
Lovely big flat screen tv, sadly not working
It is conveniently situated just off the A303. We were going from Kent to a holiday in Torquay and being 81 I did not want to drive all the way in one go. The weather but that's not HL's fault.
Excellant accomodation and really friendly!! Breakfast was quality and food all round great!! Cheescake was the best! None actually!!
Pleasant friendly staff,a query over the Wincanton racecourse was delt with by telephoning the course for me whilst I had breakfast. Very good room another chair in the bedroom would have been nice instead of 1 chair and a stool,Quiet location. Good food available in the bar at fair price for Pub food .The included breakfast was one of the best you could wish for. When we checked out approx 9 45 am We had to pay the lady who cooked the breakfast as there didn't seem to be anyone else around,This was not a problem but as we had a bar bill plus evening meals put on our account should there have been a query I would have preferd to have had to deal with a member of the management.
Everything, staff was very friendly and accommodating. Room was very clean and well decorated. Food in the lodge was well priced and very enjoyable. Would recommend and would definitely stay again, hope to next year
Quality of service and rooms on offer. Breakfast was excellent.
Every member off staff were extremely attentative to our needs and the food was absolutely gorgeous!!! What a lovely building in a lovely town, we had a lovely stay as a guest in your hotel and the bed was soooo comfortable we didn't want to get up!!!! A few minor adjustments to the bathroom fittings in room 16 would be useful ie toilet roll holder could be positioned closer to the toilet, and a bit more space/shelving around the washbasin area for our own toiletries would be useful as it was awkward using the shelf below the washstand.
Excellent location - bedrooms had a touch of class - more a young mans business hotel as there could have been more mirrors and plugs for a lady for hair and makeup - not enough adequate light in bathroom for makeup either. Shower was nice and clean as was the bedroom but felt the design of the shower needed to have a few alterations as water tended to go everywhere due to design and long term this was spoiling skirting boards and floor. Maybe a more permanent finish to bathroom as shelving was disintigrating with soap etc., Nice touch to have deent coffee in room and fresh coffee for breakfast. Food at breakfast was very tasty and well presented. It would have been nice to have either normal milk or cream in bedroom to go with the excellent coffee instead of substitute milk.
Bar food excellent, staff excellent. Room comfortable but a long walk Room 24 Bathroom very tired. Very hot water at basin but shower water cool. Shower head needs sorting. Grouting around bath poor. Extractor fan very tired. Shower curtain very 1960s
The food was very good and the staff polite and helpful. The swimming pool was cold and the changing rooms were very shabby.
Not enough tea facilities in room only one small biscuit each and poor tv facilities.
We were well looked after and it almost felt like we were at home. No
Staff were good and breakfast was excellent Nothing springs to mind although we did only stay one night
very good value for money we went to dorset steam rally which we found was not far from your hotel and a very nice trip to the rally in country lanes with very nice veiws. staff very good , none
No problems encountered.
We loved the room - we were in the front on the corner. Nice and bright. Breakfast was good and we enjoyed the pool and steam room. A most enjoyable weekend!
I liked nothing, the best bit was checking out Very noisy floorboard, unable to sleep; cold breakfast; noise from traffic; dirty bathroom; not toilet brush; uncomfortable bed; tatty room; television looked as if it had come out of a skip; noise from gravel car park
B&B price should be available
Excellent food & service. Traditional English country house set in own grounds. Friendly and helpful staff, particularly in restaurant and reception.
A great hotel and spa The bathroom could due with new carpet ,tiles needed grouting it all just looked tired.The waiter didnt ask us to test the wine or even pour it to keep us topped up,we had to help ourselfs which i think was weak!
Beautiful hotel, and grounds. Lovely quiet swimming pool Bedroom was very cold. At check-in we informed the staff we had to check out at 7:30 and would appreciate being able to have some breakfast at 7. We were told only continental breakfast would be available at this time. Next morning there were no staff on until 7:20 and no breakfast ready. Receptionist's initial attitude was that we must hve misinformed the staff when we checked in.
very relaxed atmosphere
.We stayed at this hotel in August and the staff were very friendly We stayed at this hotel in August and the rooms and the reception is very cold, we could have had a fire in the main lounge to warm the place up, the Al carte menu changes every 3 weeks and is very expensive
The room was very comfortable and cosy. Delicious cooked breakfast.
Fanastic Staff, Lovely Large Rooms, Romantic Setting, Great Facilities, Open Fire, Put at ease from the moment you walk through the door. My only regret is that we didnt find the hotel sooner, as we will definiately be going back.
We needed to stay in Wincanton and this hotel exceeded our expectations.
Small well presented old fashioned country house hotel, good food, good service, seemed better than the 3 stars it has A few details in the room: plug for kettle and hairdryer other side of room, vaguely inconvenient
The hotel was in a lovely setting and the room was comfortable and well proportioned. Breakfast was extremely tasty (we had the smoked salmon muffin and scrambled eggs!) It was conveniently situated for our needs. Hidden taxi booking charges!