Internally the hotel looks a bit tired and could do with a freshen up - carpets threadbare in places, especially on stairs and landing - I was a little disappointed as presentation is important with hotels. Suprised by 4 star aa rating I would have thought 2 star more appropriate. Although I would recommend the hotel to other travellers idf you can get a good deal on the price of the room, otherwise full price is far too expensive. Come on Asperion make an effort for the Olympics???
First class hotel, well worth a visit, set in a nice village, good all round
for the price it was great although the location was a little remote. All in all I would definitely stay there again
The hotel looks very cozy and so cool to stay at night. Perfect location for hiking in the woods. Food is great and friendly staff. Only the heater in our room is not working well. Not good idea if the radiator is broken especially during winter time.
Cosy atmosphere, nice welcome, log fire and very good dinner I don't like bathrooms with carpets, there are always stains around the toilet. Mould on ceiling above shower cubicle. Bedroom radiator didn't work.
Excellent location, good for my morning run. Good service and good cooking at breakfast. Slight noise (hum) at night in room. Even closing the windows did not diminish it. However, I still slept well
Typical English country hotel in Surrey Hills
The food. very good
There is no night staff and if you leave early all the lights on the stairs are off. No lights left on in the grounds so you cant see where your car is parked
very friendly staff, excellent room and food, nice location
Location was ideal for me, pool etc all good , large bar & food area, comfortable
The room was dirty and had not been cleaned in places.
Friendly staff, good rooms, very good breakfast
Good breakfast - lots of choice, Spa facilities good and not busy. Staff were unhelpul upon arrival. Pictures of the hotel were not true to the actual hotel & rooms- disappointing.
hotle staff and facilities are very good n/a
The staff were very friendly
The layout inside is good and easy to find way around. The fact that the mini-bar seemed to cause all sorts of problems on check-out, just because we had moved cans around to make way for our own water. Seems we weren't the only ones - other people complaining when we checked out that they had been charged for things they hadn't had.
Situation, access, calm, comfort. Restaurant (dinner): certainly not the level of a 4 stars hotel.
The room was large and it had all the necessary funiture. The same apply for the bathroom and the room was well cleand and tidy. The hair dryer was not working properly and it was a very cheap selection. The toilet seat didn't have the sterilised seal. Also when I cheked out I was about to be charged for another room due to staff mistake.
Leisure facilities Breakfast was a bit chaotic
Very helpul staff. They couldn't be better. It was hot. Although the air con was very efficient, it would have been nice to be able to open a window. We don't like to have air con on when we go to sleep as it is too noisy.
The staff were all very friendly, actually made conversation not just read off a crib sheet. The room was clean and tidy. Our room was tricky to get in having to pull the door tightly closed to he able to unlock it! The air conditioning unit was very loud during the night. As for breakfast, nothing you expect, un cooked bacon and over cooked poached eggs!
very pleasant staff bathroom floor needed a good scrub had lots of marks on it they came off on the towels other wise very clean
Flexible breakfasting arrangements when requiring 7am breakfast. Average late night porter service. Had to wait for a significant period when returning at about 11:30.
nice big bed,nice bath.
Clean and tidy, Comfortable bed, Air conditioning efficient,good hot water, friendly staff. Air conditioning hum (not used to it), cold bathroom, unable to open windows.
For a budget trip to the area this was a perfectly acceptable hotel with very pleasant and helpful staff There was not a chain on the door
The staff were accomodating and helpful. The food was quite good and the breakfast excellent value for money Separate bar tabs for the restaurant
As travelling with a friend I confirmed a twin room. The room had one large double bed and a small made up bed which was not comfortable for my companion.
Comfort of room following a long and busy day. Nothing
Pleasant lady at check-in, quick efficient service, clean comfortable room. The service in the bar/restaurant was a bit slow, manageress said" my staff will help you" when asked for service, not overly helpfull! See above
The weather was hot and The Fan supplied for the room was very small, need larger fans.
All reception staff very pleasant and helpful although our stay was for less than 24 hours.
easy to find the cost, at £62 a night, it's very expensive, especially with breakfast on top.
Very good value for money. The room was clean and the restaurant (both for dinner and for breakfast) was good quality.
Bed a little uncomfortable
Reasonable value for money comfortable room. None particularly. It was a Premier chain, bit faceless not too nasty.
Staff friendly and helpfull Atm not working,had to ask for orange juice and tea cups in restaurant, noise from room above,
all good very expensive resturant
Location Room very basic. Room facilities not as listed so had to ask and some still not available ie trouser press. Leisure facilities extremely expensive.
This is an easy going, smart hotel set amidst beautiful English countryside. The gym and spa facilities are state of the art. Highly recommended.
We had a good room for the price payed, but in addition to the accommodation guests were allowed free access to the spa which meant we had terrific value for our money. Guests are also offered the option of checking out late to enable over-night visitors the chance to use the facilities. I was a little disappointed in the cooked section of the breakfast , but other snacks and afternoon tea purchased at the hotel were excellent.
The fact that its in the countryside and its tranquil. no
* Beautiful setting and surroundings * We had a very good room * The was also excellent * We only had breakfast but it was also very good
Relaxed yet special
A beautiful hotel in really lovely surroundings. The spa is fantastic and the breakfast was delicious. Surprisingly one of the pillows in the room was dirty and the rubbish bin in the bathroom had not been emptied. However the good points more than made up for this and I had a wonderful stay.
Dinner in the Restaurent I'm afraid that the Cooked Breakfasts tended to be on the cold side. It was very cold outside but some windows were opened never the less. The bathroom shelf was for some reason erected over the Lavatory Basin. To prevent Toothbrushes etc. from falling into the Loo we had to use the Window shelf for our things. Also the shaving light was to one side of my face leaving me to shave partially in the dark. Overall though we liked the Room.
Staff were excellent. Small room, high bar prices, cold water in the morning.
Room very comfortable, pool complex excelent, fantastic location, very quiet. Nothing, loved the place.
a freindly atmosphere , the linen was crisp and clean the spa was well equiped good choice for breakfast beautifuly situated in the surrey country side restaurant lacked atmosphere in the evening, wedding party took over the only sitting area and a lot of noise outside early hours am also people going to bedrooms waking us up, we were a group of 8 people including 2 children so we used a bedroom for our evening after the meal
Room service was very reasonbly priced. Spa facilities were great, it isn't very often you have a large swimming pool.
We liked the location due to it being near to shere and newlands corner. We stayed in room 16 where a noise was present all night outside our room, Sounded mechanical like the central heating or a door closing and opening all night. Complained on the way out to be told there is nothing I can do about it by the receptionist!
we went for a relaxing break and that is what we had. swimming pool was nice size and not crowded and the food was excellent the weather!!
It was a business stay and everything was easy to use/find
location and the wide range of channels on the tv Length of time it took for hot water to come through the system, and the cord to activate the bathroom fan would have suited someone just over seven foot tall!!
swimming pool but also dirty showers etc rooms are very dirty no good service ,lot of noise because there was a wedding until 0200, asked for a dfiferent room on advise of one person from the hotel was not possible, smoking area under our window
good sauna and steam room it was all a bit cold including the pool but so was the weather.
Gym & swimming pool Dirty & tired room, including hairs in bathroom and in the bed!
The location We were unable to use the car park as it was closed for a private function.
Lovely large room at the rear of the hotel, very quiet, we were upgraded on arrival Nothing
The room was very quiet and comfortable and the hotel is in an excellent location for the town centre. I also like the bar - very chilled!
Free use of Wifi, and the relaxed atmosfere in the lounge bar first night i was sleeping at the front side of the hotel, which is quite noisy, because of the mainstreet, but specially the bar which was right below me. My room was reschedualed for the following days. Perfect
the noise from the nigh club below, and staff were just as confused as the guests when the fire alarm went of at 2am.
Fast check in/out. Good standard comfotable room, very clean. Reasonable parking. Location is excellent for shopping. No minibar or water in room
Very helpful and friendly staff Rether dear breakfast in pretty souless interior design, perhaps rates should be B&B?
Friendly staff, basic but comfortable rooms
Nice airy room, clean, ditto the restaurant Not sure I'd call the restaurant a restaurant in terms of menu - was more like bar food, but was good
The hotel is attractive from the outside and very convenient for Guildford centre The lights didn't work in one room. The bathrooms were tiny. The hot water took a long time to come through in the morning. There was no breakfast on Sunday before 8 am and no room service. There was no room to park in the car park. There was a noisy function taking place. The room was cold in the middle of the nigh.
Staff, the architecture, rooms deco The noise and delay at restaurant the noise from the room next door, bad isolation for noise and cold from simple glass window
The location and atmosphere Like so many hotels the bathroom shower taps are not easy to use
The staff were very attentive and the hotel is very comfortable ,set in lovely grounds and well furnished
Classy establishment, beautifully maintained, very attractive pricing, excellent staff None really, though it is a remote location. You'll need a car if you want to visit a pub or another restaurant
Loved the character of my room was in the Courtyard.
Good clean conference hotel. Food was fair. Room was excellent. Nothing
Wonderful garden Food not fabulous but acceptable checkout time of 9am too early
Beautiful surroundings. Very comfortable and interesting building. Fabulous gardens. Staff friendly. Minor point - This was a birthday celebration the drinks cooler in the room was faulty so we could not chill a bottle of bubbly. However, a member of staff provided an ice bucket which was sufficient. a later than 10:30 check out on Sunday would have been appreciated in order to have time to enjoy the lovely gardens during/after breakfast.
The girl on reception was very helpful on Friday Night the 22nd October getting us a detailed map of where we needed to go the next day. Very good people skills among the staff at the hotel and they made you feel welcome The colour scheme is awful, the hotel which is old had the potential to be homely and lovely without having to be luxurious, but the planners made a hotel which lacks atmosphere
The staff were extremely obliging and most welcoming and nothing seemed too much trouble for them. Breakfast options were very good from full English all you can eat to simple croissant continental breakfast. Bathroom toiletries were minimal, wjich you'd expect in this level of hotel. Beautiful old house, appropriately converted for hotel use, with extensive gardens, lake, etc. No lift and no room telephones.
room was draughty smelly (sheets & pillows smelled of Smoke) was refunded & Moved the next day
We were treated with great politeness and courtesy.
the resturant / pub had good food
The staff were friendly and helpful. The lovely building and its surroundings. The breakfast was good with quick service. The beds were hard and uncomfortable, the childrens put up bed on the floor in particular. Also needed instructions on opening the window left on the desk would be helpful.
Room clean and functional. Good light in the room to work by Shower pressure was very poor - had to wash my hair under the tap. Service at breakfast was very slow.
staff very friendly
Rural location, food in restaurant Noisy, tired hotel needs refurbishment
The Receptionist was absolutely lovely, and the staff were incredibly helpful. That the rooms were seperate from the hotel.
Lovely old inn, beautifully presented and furnished. Excellent food and attentive service. None
Food and service superb Traffic noise woke us up maybe secondry glazing
Historic, friendly, easy to get to, staff very helpful. The food was very good, relaxing, a bit expensive, but worth it.
The Tudor Parlor is a great room. The Tudor Parlor is right above a grandfather clock which chimes very loudly every hour. The restaurant food is average - don't expect gourmet.
Excellent food and a really comfortable room
We were upgraded to a four poster room on arrival. Extremely old and attractive hotel with lots of history. Breakfast was poor and thought it should have been served in the dining room and not in the bar which is ok for a meal in the evening. Hotel is on a reasonably busy road but not really a problem.
Lovely hotel, great atmosphere, nice bar and restaurant. Food was absolutely delicious! Staff friendly. Very noisy. I had read about the noise from the road but thought it would be allright since I am not that difficult but the noise from the road is bad. It's an old building with single glazing on a busy road. Noise from the restaurant below in our bedroom as well. You could almost hear what people were saying. Still, very lovely hotel with great food, drinks, rooms etc. but the noise is there.
Friendly and helpful staff, comfortable room, excellent kitchen Not much to do in the village
The rooms were of a high standard of decor and cleanliness didnt like being told where to sit for breakfast?
The friendly staff, the clean rooms, pleasant surroundings.
The bed and bedding were amazing! In fact I meant to enquire about the make of the Duvet and cover, also the pillows! If someone could let me know, I would really appreciate it!
a comfortable stay in every way
Mainly the location. The Spa facilities were quite pleasant. The breakfast was very poor for the price paid. Only two fruits (grapefruit and prunes - not everyone's favourite), by 9.30 am they had run out of croisant (and no apology offered!), toast was grill it yourself on a very ancient toaster which took ages and the fried food was quite fatty. If you wanted a healthy breakfast you were out of luck!
the location and ample free parking, but..(see below).. 1. the whole place could do with a good and thorough clean from the serving display in the restaurant to the lovely but very dusty staircase. Does the place have a housekeeper? Being old is no excuse for it appearing grubby. It could and should sparkle. 2. the room (no 3) was very noisy from the adjacent staircase, corridor and other rooms and especially from the street.3.Breakfast ending at 9am is unreasonably early except perhaps for businesspeople, the plus side is that the staff who, although they had cleared away -at ten past nine were sympathetic and found us some food.
bed and shower were great room could do with a repaint/refresh
The hotel met my expectations in view of the room charges.Had it been more expensive we would have taken a different view. The staff were effecient and friendly. Our room had been recently refurbished but did not have any personal touches and was rather like staying in a travel lodge which did not meet with the idea that the hotel was in any way Georgian. The reception needs a complete make over and the owners need to decide what the decor is to be as there is not flow to the hotel. There was no sense of identity.
The bed had a nice firm mattress and a bath that filled it very qucikly with hot water. When we arrived at 2.30 pm we asked about bar food we were informed that we could order room service implying we could not order food at the bar at that time. We were told to pay straight away but we were never given a receipt. We were then informed where our room was when we got there it was a twin room that smelt damp with dirty walls. We asked to change rooms initially the receptionist tried telling me that we had booked twin rooms and they had no more rooms left in the hotel. We had not booked a twin room and I had the confirmation slip with me. The receptionist then changed our room to a more acceptable one. However when we went to take a bath there was lots of scum,the sink and taps, tiles were dirty. Bar v small not a tidy tidy area.
Lovely hotel in the middle of this pintoresque town with free parking facilities and spa (swimming pool, sauna, jacuzzi). Clean with no luxury but big and quiet rooms.
Recption and staff were very good at addressing problems, of which I had two, rectified The fire alarm fell while having a bath and the ballast came raining down. On the third night I awoke very cold at 4 30 and ended up ahving a bath, , on returning to the hotel to retire it was mentioned and the duty manager turned the heat up for me and I had a warm nghts sleep. I did try to find the register the next morning it was not visible.
Splendid historic coaching in but with all mod cons! Loved it!
a comfortable base for visiting friends in the Guildford area
It was a beautiful suite of rooms and the website did not do it justice. We had a lovely two night stay.
We really liked the friendly atmosphere and the level of comfort and cleanliness. The restaurant served excellent food and the English breakfast was just what we needed! Overall we had a lovely stay. The only thing I can think of to comment on is my wife's slightly overpriced starter.
A clean and modern up grade on an old country pub.Delightfuf reception, wonderful decor. excellent food., the front bar is warm and friendly and used by the locals. the Inn islocated on the road through town & so is subjected to local traffic noise.
Very smart, excellent food.
Very comfortable. Large room. Friendly informal staff. Brilliant value for money. I got the impression that some of the staff were a little under pressure and not too happy in there job. This was either through poor training or bad communication from the management team to keep staff informed of what they should be doing and there responsibilities and also letting the staff feel appreciated.
In general the staff were outstanding. The manager, Denise was exceptional. A bright and cheerful person as well as helpful. Free wi-fi would have been a real plus. A small refrigerator in the room also would have been a big plus. This is a 2 star hotel so these items are iffy, but perhaps these items might have made it a 3 star????
Only an overnight stay but a clean room and a nice breakfast was all I wanted and it was what I got. .
At £58 for two people, inclusive of Bed and breakfast, you really can't complain. The room was functional and comfortable, breakfast was fantastic and the hotel is within easy commute of London. We recommend it. The room could do with a little diy but that's all. Great value for money.
An interesting hotel set in the most beautiful countryside. The rooms were far from the A3, & when the new bypass is opened it will have no passing traffic. The hotel was a little run down, but clean and acceptable
We arrived quite late at night and were greeted by the night porter who showed us to our room and it was first class wit all the facilities required and after an exellent breakfast we checked out with no problems .I would recommed the Devils Punchbowl to anyone without hesitation.
Good evening meal The carpet didn't look like it had been hoovered very well and the bathroom could have been cleaned better.
The food we had was excellent. The hotel was warm and there was plenty of hot water.
Position Hotel in need of renovation
Food was really good Tv only had 4 terestrial channels!
The staff is extremely friendly. I arrived on a Sunday evening, and although the restaurant is closed on Sunday evenings, the lady at the reception prepared me some delicious sandwiches ! The rooms are a bit noisy.
Free wireless, gym, good breakfast. Nice surroundings and clean room. None.
Very nice and comfortable room, the staff were very friendly indeed and helpful. The room was very cold as there was no heating turned on until I arrived around quarter to eight in the evening and the room didn't warm up at all.
The hotel is very comfortable, and the receptionists are very friendly and helpful. No.
The warm welcome from Liz was fantastic, I felt like I had stayed at the hotel many times, when in fact it was my first time.
Friendly, obliging and informative staff. Conveniently located to Charterhouse School. Toilets were poorly designed. No hook to hang clothes/towels, no mixer tap for hot/cold water in sink. Also, was unable to get anything to eat on Friday night. We were informed that the restaurant does not operate on weekends. If the restaurant is closed, a 'coffee shop' or snack menu should be available.
Friendly staff, character hotel, fridge in room, nice communal facilities. Drinks in bar expensive.
Loved the view form room 8. Nice friendly service shower was low for tall people. Would like bottled water in room
Lovely comfortable room with well positioned desk looking out over lawn and woodland. Comfortable bed and good bathroom. Lovely dining areas, nice terrace to sit on...all good. Not really got any. The food wasn't outstanding but it was tasty, speedily served and equivalent to decent pub food. Breakfasts were good.