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The friendly staff, the clean rooms, pleasant surroundings.
Lovely hotel, great atmosphere, nice bar and restaurant. Food was absolutely delicious! Staff friendly. Very noisy. I had read about the noise from the road but thought it would be allright since I am not that difficult but the noise from the road is bad. It's an old building with single glazing on a busy road. Noise from the restaurant below in our bedroom as well. You could almost hear what people were saying. Still, very lovely hotel with great food, drinks, rooms etc. but the noise is there.
We were upgraded to a four poster room on arrival. Extremely old and attractive hotel with lots of history. Breakfast was poor and thought it should have been served in the dining room and not in the bar which is ok for a meal in the evening. Hotel is on a reasonably busy road but not really a problem.
The bed and bedding were amazing! In fact I meant to enquire about the make of the Duvet and cover, also the pillows! If someone could let me know, I would really appreciate it!
Excellent food and a really comfortable room
Friendly and helpful staff, comfortable room, excellent kitchen Not much to do in the village
Lovely old inn, beautifully presented and furnished. Excellent food and attentive service. None
The rooms were of a high standard of decor and cleanliness didnt like being told where to sit for breakfast?
The Tudor Parlor is a great room. The Tudor Parlor is right above a grandfather clock which chimes very loudly every hour. The restaurant food is average - don't expect gourmet.
Food and service superb Traffic noise woke us up maybe secondry glazing
Historic, friendly, easy to get to, staff very helpful. The food was very good, relaxing, a bit expensive, but worth it.
A clean and modern up grade on an old country pub.Delightfuf reception, wonderful decor. excellent food., the front bar is warm and friendly and used by the locals. the Inn islocated on the road through town & so is subjected to local traffic noise.
We really liked the friendly atmosphere and the level of comfort and cleanliness. The restaurant served excellent food and the English breakfast was just what we needed! Overall we had a lovely stay. The only thing I can think of to comment on is my wife's slightly overpriced starter.
Very smart, excellent food.
The staff is extremely friendly. I arrived on a Sunday evening, and although the restaurant is closed on Sunday evenings, the lady at the reception prepared me some delicious sandwiches ! The rooms are a bit noisy.
Lovely comfortable room with well positioned desk looking out over lawn and woodland. Comfortable bed and good bathroom. Lovely dining areas, nice terrace to sit on...all good. Not really got any. The food wasn't outstanding but it was tasty, speedily served and equivalent to decent pub food. Breakfasts were good.
Free wireless, gym, good breakfast. Nice surroundings and clean room. None.
The hotel is very comfortable, and the receptionists are very friendly and helpful. No.
Loved the view form room 8. Nice friendly service shower was low for tall people. Would like bottled water in room
Very nice and comfortable room, the staff were very friendly indeed and helpful. The room was very cold as there was no heating turned on until I arrived around quarter to eight in the evening and the room didn't warm up at all.
Friendly, obliging and informative staff. Conveniently located to Charterhouse School. Toilets were poorly designed. No hook to hang clothes/towels, no mixer tap for hot/cold water in sink. Also, was unable to get anything to eat on Friday night. We were informed that the restaurant does not operate on weekends. If the restaurant is closed, a 'coffee shop' or snack menu should be available.
The warm welcome from Liz was fantastic, I felt like I had stayed at the hotel many times, when in fact it was my first time.
Friendly staff, character hotel, fridge in room, nice communal facilities. Drinks in bar expensive.
The room was very quiet and comfortable and the hotel is in an excellent location for the town centre. I also like the bar - very chilled!
Nice airy room, clean, ditto the restaurant Not sure I'd call the restaurant a restaurant in terms of menu - was more like bar food, but was good
Very helpful and friendly staff Rether dear breakfast in pretty souless interior design, perhaps rates should be B&B?
Friendly staff, basic but comfortable rooms
the noise from the nigh club below, and staff were just as confused as the guests when the fire alarm went of at 2am.
The hotel is attractive from the outside and very convenient for Guildford centre The lights didn't work in one room. The bathrooms were tiny. The hot water took a long time to come through in the morning. There was no breakfast on Sunday before 8 am and no room service. There was no room to park in the car park. There was a noisy function taking place. The room was cold in the middle of the nigh.
Free use of Wifi, and the relaxed atmosfere in the lounge bar first night i was sleeping at the front side of the hotel, which is quite noisy, because of the mainstreet, but specially the bar which was right below me. My room was reschedualed for the following days. Perfect
Lovely large room at the rear of the hotel, very quiet, we were upgraded on arrival Nothing
The location We were unable to use the car park as it was closed for a private function.
Fast check in/out. Good standard comfotable room, very clean. Reasonable parking. Location is excellent for shopping. No minibar or water in room
Good breakfast - lots of choice, Spa facilities good and not busy. Staff were unhelpul upon arrival. Pictures of the hotel were not true to the actual hotel & rooms- disappointing.
hotle staff and facilities are very good n/a
The room was large and it had all the necessary funiture. The same apply for the bathroom and the room was well cleand and tidy. The hair dryer was not working properly and it was a very cheap selection. The toilet seat didn't have the sterilised seal. Also when I cheked out I was about to be charged for another room due to staff mistake.
The staff were very friendly
The room was dirty and had not been cleaned in places.
Friendly staff, good rooms, very good breakfast
Leisure facilities Breakfast was a bit chaotic
The layout inside is good and easy to find way around. The fact that the mini-bar seemed to cause all sorts of problems on check-out, just because we had moved cans around to make way for our own water. Seems we weren't the only ones - other people complaining when we checked out that they had been charged for things they hadn't had.
Location was ideal for me, pool etc all good , large bar & food area, comfortable
Situation, access, calm, comfort. Restaurant (dinner): certainly not the level of a 4 stars hotel.
we went for a relaxing break and that is what we had. swimming pool was nice size and not crowded and the food was excellent the weather!!
Room very comfortable, pool complex excelent, fantastic location, very quiet. Nothing, loved the place.
It was a business stay and everything was easy to use/find
location and the wide range of channels on the tv Length of time it took for hot water to come through the system, and the cord to activate the bathroom fan would have suited someone just over seven foot tall!!
a freindly atmosphere , the linen was crisp and clean the spa was well equiped good choice for breakfast beautifuly situated in the surrey country side restaurant lacked atmosphere in the evening, wedding party took over the only sitting area and a lot of noise outside early hours am also people going to bedrooms waking us up, we were a group of 8 people including 2 children so we used a bedroom for our evening after the meal
We liked the location due to it being near to shere and newlands corner. We stayed in room 16 where a noise was present all night outside our room, Sounded mechanical like the central heating or a door closing and opening all night. Complained on the way out to be told there is nothing I can do about it by the receptionist!
Gym & swimming pool Dirty & tired room, including hairs in bathroom and in the bed!
Room service was very reasonbly priced. Spa facilities were great, it isn't very often you have a large swimming pool.
good sauna and steam room it was all a bit cold including the pool but so was the weather.
swimming pool but also dirty showers etc rooms are very dirty no good service ,lot of noise because there was a wedding until 0200, asked for a dfiferent room on advise of one person from the hotel was not possible, smoking area under our window
Friendly staff ,clean and comfortable
It was quiet and comfortable Limited parking
Staff very friendly and efficient
Is being refurbished and some things dont work properly. Is good value though
The quirky hotel decor
Friendly staff Rooms need totally refurbishing although clean, took 20 minutes to run a bath
lovely bar and lounge area, peaceful and good seating and lighting. Daily papers to read and excellent staff
Good breakfast nothing
Great Staff magnificent Full English Breakfast Hotel currently being refurbished and some things not working properly. Still value for money though
The staff were all very friendly, actually made conversation not just read off a crib sheet. The room was clean and tidy. Our room was tricky to get in having to pull the door tightly closed to he able to unlock it! The air conditioning unit was very loud during the night. As for breakfast, nothing you expect, un cooked bacon and over cooked poached eggs!
Clean and tidy, Comfortable bed, Air conditioning efficient,good hot water, friendly staff. Air conditioning hum (not used to it), cold bathroom, unable to open windows.
very pleasant staff bathroom floor needed a good scrub had lots of marks on it they came off on the towels other wise very clean
For a budget trip to the area this was a perfectly acceptable hotel with very pleasant and helpful staff There was not a chain on the door
Flexible breakfasting arrangements when requiring 7am breakfast. Average late night porter service. Had to wait for a significant period when returning at about 11:30.
Very helpul staff. They couldn't be better. It was hot. Although the air con was very efficient, it would have been nice to be able to open a window. We don't like to have air con on when we go to sleep as it is too noisy.
nice big bed,nice bath.
The staff were accomodating and helpful. The food was quite good and the breakfast excellent value for money Separate bar tabs for the restaurant
Splendid historic coaching in but with all mod cons! Loved it!
a comfortable base for visiting friends in the Guildford area
It was a beautiful suite of rooms and the website did not do it justice. We had a lovely two night stay.
Clean and comfortable - generally good value Could do with a shaving mirror in the bathroom
Decor beautiful with spotless rooms and polite service None
Breakfast ok.Service just about adequate. Very noisey from main road.Beds not very comfortable.Staff not very hospitable.No serviettes on the table.
Clean and quiet None
The hotel was very clean and comfortable Breakfast was unpleasant. Overcooked and cold.
The attentive staff No extra lock on the inside of the door
Clean and very convenient for my business trip. Breakfast fine. Blind in the bedroom didn't close so light from the road intrusive. Several labels in bathroom warning of £300 fine if any solids except toilet paper were put down the toilet!
Quiet room; comfortable bed; good shower - plenty of hot water; courteous staff; ideally located for our needs. Draughts from windows - even though they were shut
Excellent service from the reception manager. Lovely, new "asian" furniture in lounge. Maybe trouble with parking if hotel is full. Twin beds in room 6 - were not quite long enough if you are over 6' Initially there was a discrepancy with cost of room, as manager quoted £75 for stay, but I had written confirmation from email of £65 per night. He had to telephone his boss to check amount to be charged - but it was resolved that I pay amount quoted on email.
very nice clean room not as near to town as advertised, had to get taxis, nearer a mile and a half than half a mile
Loved the character of my room was in the Courtyard.
Good clean conference hotel. Food was fair. Room was excellent. Nothing
Classy establishment, beautifully maintained, very attractive pricing, excellent staff None really, though it is a remote location. You'll need a car if you want to visit a pub or another restaurant
Beautiful surroundings. Very comfortable and interesting building. Fabulous gardens. Staff friendly. Minor point - This was a birthday celebration the drinks cooler in the room was faulty so we could not chill a bottle of bubbly. However, a member of staff provided an ice bucket which was sufficient. a later than 10:30 check out on Sunday would have been appreciated in order to have time to enjoy the lovely gardens during/after breakfast.
Staff, the architecture, rooms deco The noise and delay at restaurant the noise from the room next door, bad isolation for noise and cold from simple glass window
Wonderful garden Food not fabulous but acceptable checkout time of 9am too early
The location and atmosphere Like so many hotels the bathroom shower taps are not easy to use
The staff were very attentive and the hotel is very comfortable ,set in lovely grounds and well furnished
Location Room very basic. Room facilities not as listed so had to ask and some still not available ie trouser press. Leisure facilities extremely expensive.
The fact that its in the countryside and its tranquil. no
Staff were excellent. Small room, high bar prices, cold water in the morning.
Relaxed yet special
* Beautiful setting and surroundings * We had a very good room * The was also excellent * We only had breakfast but it was also very good
We had a good room for the price payed, but in addition to the accommodation guests were allowed free access to the spa which meant we had terrific value for our money. Guests are also offered the option of checking out late to enable over-night visitors the chance to use the facilities. I was a little disappointed in the cooked section of the breakfast , but other snacks and afternoon tea purchased at the hotel were excellent.
all good very expensive resturant
A beautiful hotel in really lovely surroundings. The spa is fantastic and the breakfast was delicious. Surprisingly one of the pillows in the room was dirty and the rubbish bin in the bathroom had not been emptied. However the good points more than made up for this and I had a wonderful stay.
This is an easy going, smart hotel set amidst beautiful English countryside. The gym and spa facilities are state of the art. Highly recommended.
Dinner in the Restaurent I'm afraid that the Cooked Breakfasts tended to be on the cold side. It was very cold outside but some windows were opened never the less. The bathroom shelf was for some reason erected over the Lavatory Basin. To prevent Toothbrushes etc. from falling into the Loo we had to use the Window shelf for our things. Also the shaving light was to one side of my face leaving me to shave partially in the dark. Overall though we liked the Room.
Internally the hotel looks a bit tired and could do with a freshen up - carpets threadbare in places, especially on stairs and landing - I was a little disappointed as presentation is important with hotels. Suprised by 4 star aa rating I would have thought 2 star more appropriate. Although I would recommend the hotel to other travellers idf you can get a good deal on the price of the room, otherwise full price is far too expensive. Come on Asperion make an effort for the Olympics???