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athmosephere and cleaness
Staff were very friendly and helpful. Food was good, choice at breakfast was slightly limited but this is only a minor quible. The rooms were modern, comfortable and clean. The water park was great and overall I think this is a very good hotel and a great all round package for a family. The only slight issue could be location, the hotel is about a 10 minute car or bus journey from the centre of St Gallen so you are not within easy walking distance of anything else other than the waterpark and a cinema but for us and I think most people this is not a problem, especially as the parking at the hotel is free and there is a bus stop right outside the hotel.
Closenes and proximity to the water park and the shopping mall.
confortable atmosphere with frinedly and suitable service
Very convenient location, professional, courteous and pleasant staff, well designed and equipped guest rooms and bathrooms; the fact that guest rooms and breakfast rooms were entirely smokefree, and the good selection at breakfast. Rooms at front could be affected by street noise at night but that was to be expected given the hotel's location opposite the main railway station.
Hotel provides the good amenities, i.e. slippers, tooth brush and etc. The breakfast was also good. The room we stayed does not have a bath tab.
5 Star for reception! and Location!
The location close to the old town, the hospital, and Olma Messen made getting around by foot easy. The staff was friendly and was comfortable with English and Swiss German. Breakfast was tasty, and it was quiet enough at night to make sleeping easy. Nothing.
location and restraurant nothing special
.The hotel is located direct near Train station, that why if you are sensitive to the noisiness outside, please ask the room with the back side windows
Staff good, two restaurants & good little bar. Location right across from train station & not too noisy.
Typical city hotel for business hotel but with modern interior decorations. Very nice room. Nespresso machine was installed in the room which was a big plus for me.
i enjoyed the Coffee and Tea in hotel room. The coffee machine come in handy.
Comfortable and quiet, and very clean Nothing
well located near old town; nice staff ;good breakfast extractor fan did not function; building works on extension started at 8am on saturday morning(noisy); overpriced for what was on offer
staff are not so helpful
Comfortable room (double room), friendly people up in the restaurant. The hotel manager managed to find a baby cot for us taken from another hotel, that was highly appreciated (the hotel only has two baby cots, that's probably suggesting this is more of a "business" type and not a family oriented hotel). You can use the spa nearby with warm swimming pool and saunas. Excellent location next to the old town, cathedral and library. It only had two baby cots for the entire hotel. Although we booked one, the people using them decided to extend their stay and there were no baby cots left for us. It could have been a disaster evening with our baby, but the manager went out and borrowed one from another hotel, this was highly appreciated
We felt as if each member of staff including the management were personally at your service. Very attentive and friendly. No
The hotel is nice, clean and shiney... although I have stayed at B&B's that have better facilities. I did not like the attitude of the staff. I did not wear a business suit when I arrived, although I did pay the 490CHF ($520 AUD) as everyone else had, and I believe I should be treated equally as such. For this price wifi could be included, but if you wish you can sit in reception infront of everyone and use a computer which is blocked to most common sites. Also breakfast or at least cheap instant tea and coffee could be available in the room. I also wanted to amend the reservation and the staff were very unhelpful... it seemed that they wanted to lock you in to what you booked on impulse on the internet (and this was not the only swiss hotel which did this to me).
Staff were courteous, location is excellent for the old town and cathedral complex. Room was clean, in good condition, and very quiet. Even the internet rate is expensive for what was a rather small room.
Room decor I was charged breakfast without having one. My booking with booking.com was without breakfast, but I only realizied later that I was overcharged.
Breathtaking views over the lake, large room and excellent facilities
Very friendly staff , good food , nice location , there are a couple of reastraunts both with lake views and the food I had was very good. There is a new Spa section of the hotel being built next door which looks great but not yet open .... not a problem but just a note that the hotel will offer a lot more in I guess a few months .
beautiful, really beautiful... The view on the Kostanz lake is fantastic and the breakfast are perfect.
The restaurant, Emily's Wave was fantastic. Breakfast each day was also nice and the staff was very attentive. The Entire staff of the hotel was top notch. Even the ladies who clean the rooms would say hello to you as you passed.
I had a single room ... thus single bed. Had hoped for a bath tub but all rooms on my floor were just shower stalls.
I liked the fact that the hotel was situated right on the lake. The room was beautiful with a fantastic view down the lake. There was also a choice of restaurants in the hotel and the service in the captains grill room was first class. All the staff were very pleasant and the hotel was spotless. I would definitely recommend this hotel to anyone.
Very nice and helpful staff. Very nice room, clean and efficient
Good location, good food and service, good products in the room No.
Excellent Hotel with outstanding breakfast. Clean, comfortable and friendly staff. Sauna and gym were not accessible. The explaination given was not convincing...
Stuff was very nice.
Friendly and helpful staff. Very nice, clean and comfortable rooms. none, all was perfect!
Location and staff were just exellent The window in the bath room should be fully dark
St. Gallen is a small place, and while the hotel isn't right in the middle, it's close enough to be able to get around easily. Hotel room was really clean, modern and had all modern conveniences. Staff were very friendly and eager to help if they could.
Reception was very good and efficient. The restaurant was much better than we have expeected. The breakfast was also very satisfactory. Parking was very convenient. The hotel was very clean. However; they told me that they only change the sheets every four days. Closets and drawers were not sufficient in the room (604) that we stayed.
that the staff already knew that I had stayed in their hotel before. the good help of employees.
1. Very hospital hotel staff, even received a small welcome note with my name and a small chocolate; 2. Interior, very new, well organized, warm, which is a good credit in winter time... 3. a nice book, out of head and into the heard next to the bed, very nice, I bought one... a very inspiring book
Centrally located Not being able to get coffee or refreshments after 2000
The location of the hotel was perfect for visiting the city, plus near the train station for getting out and about
Nice clean room, quiet surroundings and helpful staff. Breakfast buffet included with the cost of the room was excellent. The fact that the elevator only goes to the third floor was not evident on the website.
Friendly and helpful reception staff, spotless modern room. I was leaving too early to have breakfast officially but they did offer, all the same.
Practical and comfortable. Very central
Apartment sized rooms
The hotel was clean and tidy. The room was clean and comfortable. The staff were friendly and put up with my very basic German skills and were very proficient at English which helped a lot!
nice personal greeting at arrival, small hotel but very familiar setting, good location, nice breakfast buffet, very clean rooms, helpfull staff, excellent price-quality relation
Very nice rooms, Good admosphere. Relaxed and still very professional staff. Good restaurent. I did not find anything I didn't like.
Superb swimming pool
The location is beautiful with a panoranic view of the Alps and Lake Constance.
The best part is the location and the view. Easy to get to the hotel, In the outside restaurant the waiting between the dishes, and until we are served was vry long, and not necessary
Friendly staff, excellent location. Room had no AC, had to open window but it was noisy on the street side, bottom line: on summer insist on a lake side room otherwise you may have problems.
Nice, modern and quiet hotel on a peaceful location. Food in the restaurant was relatively expensive for what you get. I am more a fan of internet included in the price of the hotel rather than having to buy separate internet cards for if - I remember well - about €20.
I arrived at night, but all was organised well. There even was a welcome note in the room. Nice view from the hotel. Quiet location. Good breakfast.
The quietness of the rooms, the location and the views. Spa facilities were excellent and the hotel's location gave easy access to public transport. Would have appreciated more literature about the area and facilities in English.
Quite familiar hotel with 5 stars services The outdoor swimming pool was closed at 7 pm
Its central location Poor decor, scuffed walls, unpleasant odours in one of our rooms. The hotel felt mean-spirited, unwelcoming and unfriendly. The cheap decor posing as minimalist and modern was irritating.
The modern design and excellent and functional use of space. The room was also very clean and the staff friendly.
The central location in St Gallen, the clean design style of the rooms, the cleanliness of the room We stayed 2 nights and had 2 rooms; one of the two rooms was not cleaned - forgotten. The service during breakfast was rather slow, but the breakfast service itself was ok
Very helpful staff. Parking at rear very convenient. Modern design. Very comfortable room in centre of city.
Very design, modern, well located. Breakfast was very good. Price is a bit expensive.
it was in down town.It's location is excellent.
Very nice room with modern and fancy furnishing and lighting - it was among some of the recently refurbished ones. Great location within the old town, and also a short walk from the station. Would go back again, Not much of a deal, but staff in breakfast room could be friendlier. Also, the too fancy furnishing has a small design fault: the small bedside table, once closed against the wall, cannot be reopened! The hotel guy needs to come with some tool to reopen it!
Great location; Very friendly and nice people
Good Staff, hotel well situated in the heart of the city. Undersground parking close to hotel.
Friendly staff, comfortable room, great breakfast. Rather expensive, but I suppose it can't be avoided in this country.
good breakfast, the evening meal in the dining room was also very good, albeit expensive, perhaps that is a fact of life in Switzerland hotel, despite advertising extensive renovation, was a bit tired and passe
Food correct, nice view. swimming pool. Breakfast not included despite what was announced on the website. Basic standard room are well named... basic. Isolated.
Excellent room and facilities, especially the bathroom. Fantastic location and views. Excellent food and service in the restaurant and bar Lack of lft to third floor was a drawback
Great location in the vicinity of Lake Constance. The hotel room was not equipped with an A/C unit, which was quite necessary. Dead insects were left lying along the window in the dining room. During breakfast, flies on the food were abundant. Pool / spa opening hours were not convenient.
Room was clean. Staff was courteous. Mountaintop view was nice.
The view of the lake from the restaurant is beautiful. The front desk staff is friendly and helpful. We were assigned a handicapped room, possibly because we needed a rollaway bed. It was difficult to keep water from the walk-in shower from going everywhere. Also, there wasn't any counter space and the small brown tiles are not attractive.
Excellent view around. Transportation.
meal quality was very good let's say 4 stars
the view hard to communicate with restaurant staff as they do not speak English.
the view, the area access to the hotel which was difficult but also was part of its charm
My single room was very much a single room - complete with single bed - and the bathroom was v.small. Room decor dated and a little gloomy - but spotlessly clean
Conveniently opposite the station with pleasant contemporary decor, and a delicious breakfast. My single room was a good size, clean and comfortable - fine for a quick stay in this charming town. I particularly liked the bircher museli and good quality choice of cheese for breakfast.
Whole hotel was nice. Perfect location and the hotel was modern with impressive decor and design touches. Nice late breakfast too. Double bed was actually a twin bed.