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Staff speak english & quick houskeeping service Smell of the coredors and rooms + guests who were smoking were opening thei rooms doors & we were annoyed the smoke and the smell. rooms were not clean enough like 5 star hotels
Staff were very helpful. Executive suite was large.
I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. I don't suggest the hotel at all. I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. This is only 3 star hotel.
The facilities were nice but I was there on National Day so some of the things like the hair salon/spa was closed. Most of the staff spoke some English. The distance from the airport is at least 40 min away
Good location just above metro station with two lines, good chinese cousine on 8th floor, garden and pool. Definitely good times for this hotel passed away. Need general refurbishing, corridors are smelly, disgusting bathroom, carpets are with huge spots, it's worth only *** european standard. totally overpriced!!!!! Staff didn't want to help me making a chinese call to clarify the matter with missing train ticket.
The services were very nice the view of the swimming pool with gardan is very nice too . ....the beds are very comfortable .... I paid 5 rmb for each fax I received ... why ? ....this charge are not fair
convenient location since i was visiting someone that lives at the marriott apartments next door. The pool was nice as well and open late. bed was not very comfortable too hard for my preference
The room was spacious, the bathroom was equipped well, very nice bar with places outside in the beautiful garden. The breakfast was not diverse, windows in the room were locked therefore it was a lack of fresh air.
Location, price level Not 5 star service; no shuttle to airport.
Central location but quiet, luxurious, lately renovated. I enjoyed my breakfast at the wonderful garden by the swimming pool. The personnel speaks English fluently. I strongly recommend it. I would prefer the bed mattress a little softer.
breakfast being served outdoors in the central garden,the shuttle bus service to the trade fair the main restaurant not letting us in after 9 pm,the hotel booking in clients and giving them room keys prior to us even checking out from our rooms,the next lot of guests are sitting in the corridors in front of the rooms waiting for us to leave,this was at 12:30
Comfort, food, shops and the staff. So much that i want to visit again. When in the bar(s) relaxing there are too many women wanting you to buy them drinks and offering you room services.
The buffet is excellent (second floor), very big hotel with a lot of shops, free internet, pool and gymn included. The room was a little bit small for a marriot
The Hotel was 5 star and staff were trained well. Food was excellent and Prime steakhouse was very good. All facilities were 5 star and this is rare in many parts of China. The shopping precinct attached to the Hotel was also very 5 star and perhaps some cheaper shopping options nearby would be benificial.
there is small shopping area so you can find what you need like supermarket ,starbucks,beakry ATM ,macdunalds. Long time for cheack in and cheak out and the resaption very busy .and abit pricy
The way the staff attended to any querry, was good. They attend everyone well, I liked that. They should take any telephone call very seriously.
location Bad tab water. Cooking smell comming out of the air condition sometimes. Very expensive during canton fair.
Very clean large rooms. Good level of service. Good value.
Staff was friendly and helpful. Good breakfast buffet. Location. Value was very poor. My business partner and I stayed in two separate suites. It was very noisy as we could hear traffic from within our room at night. For our value our breakfast was not included in the room rate. I found this a little odd for a mainland Chinese 4 star hotel. Hotel has seen better days and looks in need of upgrade. For a suite my room was OK. Shower was very poor and run down. Appliances did not work in room. I wouldn't stay here again for the money.
Room was generally clean and bright, internet connections were good, good view, air conditioned, spacious, comfortable beds, 3 stars customer service, nice restrurants, and affordable room services. Carpet is soiled, people ignored no smoking signs and hotel staff does not enforce rules, and customer service varies from staff to staff.
It was value for the money. Cheap and convenient. Nothing to complain!
proximity to places i needed to go and its value for money the airconditioning was hot and the beds were hard
location excellent very central to a lot of whole sale markets. Bell boys very helful, computers in room on 8th floor poor service and unfriendliness by some reception staff, lack of english by most staff still, early closure of Chinese restaurent should stay open til at least 10 o clock.
Convenient. Bus, Metro, food & shopping all within walking distance.
Their Chinese restaurant served excellent dishes Room needs better maintenance - cleaner carpets and repaint furniture
The location was good for business purposes Too many securiry checks
The location of the hotel is very good. Very easy to get the food and taxi.
The bus organisation to the Canton Fair was very well organisied. Some of the breakfast restaurant staff were great, trying their best to offer the service of a more expensive hotel. It was great they had an egg station where they cooked fresh omelettes, etc. I requested a room change upon arrival as the room spelt of cigarette and I am a non smoker. They quickly changed the room over and the new room was fine.
It is quite far away from underground stations. The room was not very clean respect to 4-5 star hotels in China.
Staff are so kind and Room is clean and comfortable. It's not far from Subway Station. You must find D4 Exit and Cross the pedestrian overpass and turn right in front of Mcdonald Shop and just walking 6 min or more you'll find the hotel. But must check the map. It , of course , on a Crowded Street but It's not hotel's pot. If you adopt yourself once the situation, you may enjoy crowded big Chinese city.
clean room. locality has many small restaurants. 7/11 is just round the corner. subway station is also nearby. My credit card was charged by booking.com when i booked room in this hotel. this hotel also charged my credit card.