Mercure Hai Phong

Guests have consistently praised the hotel's cleanliness, with many mentioning the clean and comfortable rooms. The staff is attentive to cleanliness, and the hotel has implemented health and safety measures, such as daily housekeeping and disinfection of high-touch surfaces.

Guests have reported that the beds are comfortable and the rooms are quiet, providing a great night's rest. The quality of the bedding has been highlighted as a positive aspect of the hotel.

The hotel offers a variety of dining options, including a restaurant, bar/lounge, and the option for food to be delivered to guest accommodation. Some guests have mentioned that the breakfast buffet offers a great selection of food, while others have noted that the breakfast in the business lounge was not as satisfying.

The hotel offers free parking, but some guests have mentioned that the parking space is small. However, the hotel's excellent location makes it easy to access coffee shops, minimarts, restaurants, and banks within a few meters.

Guests have consistently praised the staff for being friendly, helpful, and accommodating. The staff is well-versed in English and provides excellent customer service. Some guests have also highlighted the attentive and polite staff, while others have mentioned minor issues with staff attentiveness in the restaurant.

Rooms with city views offer a great perspective of Hai Phong, especially from higher floors, providing an unobstructed view of the city.

The hotel's prime location allows easy access to Lach Tray Stadium, Hai Phong Opera House, and other nearby attractions, making it convenient for sightseeing and entertainment.

Some guests found the rooms to be small, so if space is a priority, it may be beneficial to inquire about room size options or upgrades.

Guests highly recommend taking advantage of the rooftop pool, offering a relaxing and scenic spot to unwind and enjoy the view of Hai Phong City.

While the hotel offers breakfast, some guests found the quality to be inconsistent, particularly in the business lounge. It may be worth exploring alternative breakfast options nearby.

The hotel provides a business center, making it convenient for business travelers to access essential services and facilities.

Some guests noted that the rooms were not well insulated against street noise. Light sleepers may want to inquire about quieter room options or use earplugs if sensitive to noise.

The hotel offers a concierge service, which can be helpful for obtaining local recommendations, arranging transportation, and making the most of the surrounding area.

Some guests experienced challenges during the check-in process, including discrepancies with breakfast inclusions. It may be helpful to double-check reservations and inclusions upon arrival.

If an early breakfast is essential, note that breakfast ends at 9 am on weekdays, which may be early for some guests. Consider planning accordingly or exploring nearby breakfast options with later hours.