The modern 5* superior hotel, built in the typical Hanseatic style, is located in the city centre, only a few steps away from all the places of interest and excellent shopping facilities. A total of 233 generously sized rooms and suites offer the comfort that is expected by travellers.
The Shiseido Day Spa with a panoramic sauna, steam baths, relax lounge and a large range of different types of massages, Ayurveda and beauty treatment take care of you after an exciting day. Thanks to a roof terrace, there is a fitness area available for open-air training right in the midst of the city.
At the Restaurant am Fleet situated directly at the waterfront, you will enjoy your breakfast with a magnificent view over the Alster waterway. In the Bistro am Fleet with attached conservatory, you can enjoy the light, Mediterranean-style kitchen as well as unusual Euro-Asian creations and a daily changing business lunch. The Pianobar with live music and a Davidoff Cigar Lounge will offer the perfect end to the day. At the newly openend SABAI restaurant you can savour a modern cuisine with the best of Asian and European cuisine.
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed
Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer.
The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
location is great and the rooms are spacious and comfortable, easy access to public transport
rather poor value for money - and there were rotten apples at the reception desk
enjoyed my stay but staff not vrey helpful
you had to wait a while to be served at the bar and the evening choice of food was not great
the location, the excelent rooms
suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
Spaciousness, decore, location, staff, facilities all excellent
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English.
We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.