Smile Hotel Hanoi

The hotel is well cleaned every day, and the staff takes cleanliness very seriously, ensuring a comfortable and tidy environment for guests.

The staff is friendly, helpful, and takes guests' safety seriously, ensuring a pleasant and secure stay.

While some guests found the mattresses uncomfortable, the hotel is committed to addressing guests' comfort concerns and offers room changes at no extra charge.

The hotel offers free parking, providing convenience for guests traveling with their own vehicles.

The hotel is an excellent choice for a comfortable and quiet stay, particularly during the low season in June, offering a convenient location and friendly staff.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the city or the lake comes highly recommended.

Some guests found the hotel to be a bit noisy, especially at night. Light sleepers may want to bring earplugs or consider requesting a room away from the street.

Some guests noted that the photos of the hotel may be outdated, and the actual rooms may not match the images. It's advisable to carefully review recent guest photos before making a room selection.

The hotel's location is praised for its convenience, being situated near the lake and within easy reach of the main part of the city. It's a great spot for exploring the area.

Guests appreciated the hotel's serious approach to motorbike safety, ensuring the security of guests' vehicles. However, accessing the transport might be a bit challenging due to the strict safety measures.

Many guests appreciated the cleanliness of the rooms, with daily housekeeping and well-maintained facilities. However, a few guests mentioned minimal cleanliness and issues with hair and ants in the room.

When booking, guests should be specific about their room preferences, as some rooms with windows may have limited views or face inside stairways. Clear communication about room requirements is recommended.

The hotel staff received numerous accolades for being friendly and helpful. Guests appreciated the warm and accommodating service provided throughout their stay.

Some guests reported issues with bathroom amenities, such as broken shower heads and minimal cleanliness. It's advisable to check the condition of the bathroom upon arrival and request maintenance if needed.

While the hotel offers a decent stay, some guests felt that the value for the price paid was not fully satisfactory. Exploring other nearby accommodation options might be worthwhile for those seeking a better deal.