Urban Alley Hotel

The hotel offers daily housekeeping, a ticket service, and a gift shop for guests to enjoy.

Guests have praised the great breakfast variety and filling meals, but some have mentioned that the hotel could improve the cleanliness of the dining area.

The staff are described as very friendly and helpful, with a special mention for the night porter who provided exceptional assistance.

The hotel is well located in a quiet street but still very central for old town activities, making it a great base for exploring the city.

Guests have found the beds to be comfortable, but some have mentioned that the room facilities and cleanliness could be improved.

Several guests recommended choosing a room with a balcony for a pleasant view and additional space to relax.

Guests appreciated the hotel's location in a quiet street within walking distance of various attractions, restaurants, and shops.

Some guests mentioned that the rooms were spacious, clean, and well-equipped with necessary facilities, including a fridge, terrace, and comfortable beds.

While many guests found the rooms clean and comfortable, a few mentioned that certain areas, such as vents, AC, and light fixtures, were dusty, suggesting a thorough check upon arrival.

Several guests praised the friendly and helpful staff, particularly highlighting the exceptional service provided by specific staff members.

The hotel's proximity to popular attractions such as St. Joseph Cathedral, Hoan Kiem Lake, and the Hanoi Old Quarter makes it convenient for sightseeing and exploring the city.

Some guests appreciated the hotel's quiet location, while others noted that the rooms facing the street might experience traffic noise, suggesting a room away from the main street for a quieter stay.

Guests appreciated the hotel's services, including assistance with booking tours, taxis, and transportation to and from the airport, as well as laundry services and the option for late checkout.

A few guests mentioned that certain facilities, such as the bathroom, furniture, and room amenities, showed signs of wear and tear, suggesting a need for maintenance and updates.

Some guests highlighted specific room features such as a spacious balcony, large bathroom, and comfortable beds, while others recommended confirming the availability of breakfast and room facilities before arrival.