Cons (-) The lady at the desk was rude, slow, claimed they were booked until I found a room online.
2 stars
Candlewood Suites Arundel Mills / BWI Airport
Photos of Candlewood Suites Arundel Mills / BWI Airport
Overview
New All Suites Hotel Offers Comfortable Amenities Welcome to the Candlewood Suites Hotel Arundel Mills/BWI Airport, the area's newest all suites hotel located in Hanover, Maryland. This hotel's accommodations are in close proximity to the Arundel Mills Mall which features over 200 stores and restaurants, and is near Baltimore Washington International Airport (BWI), Fort Meade and the NSA. With BWI Airport within 3 miles and our complimentary airport shuttle, guests enjoy hassle-free travel. In Hanover, MD the hotel's patrons can visit local attractions like Maryland Live!, an entertainment and gaming venue, and the Baltimore Inner Harbor and downtown Annapolis are only a short drive away.After a day of meetings or sightseeing, come home to our cozy suites with fully-equipped kitchens, comfy recliners, Sealy beds, 37" HD LCD TVs and in-room safes - all complimented with a contemporary decor. Guests appreciate fax, copy, print and PC services that are available 24/7 in the Business Center in the lobby. Our Hanover, MD hotel offers the convenience of free wired and wireless Internet access, as well as 24-hour, free self-service laundry facilities, the Candlewood Cupboard and a Fitness Center. Whether staying for 1 day or an extended stay, the hotel is ideal for business trips, family getaways and temporary housing. Per Diem Government rates, Priority Club Rewards and great perks are why guests, "Consider Us Home."
Latest deals for Candlewood Suites Arundel Mills / BWI Airport
Amenities at Candlewood Suites Arundel Mills / BWI Airport
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Free airport shuttle
- Shuttle service (free)
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Kitchen
- Dishwasher
- Microwave
- Kitchenware
- Stovetop
- Ice maker
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
- Kitchenette
Accessibility and suitability
- Entire unit located on ground floor
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- No smoking
- Toilet with grab rails
- Designated smoking area
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
- DVD player
General
- Seating area
- Sofa
- Telephone
- Carpeted
Parking and transportation
- Shuttle service (free)
- Free airport shuttle
- Free parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Bedroom
- Alarm clock
- Clothes rack
Things to do
- Casino
- Board games/puzzles
Health and safety
- Safe
- Cleaning products
Outdoor
- Grill
Fitness
- Fitness center
Reviews of Candlewood Suites Arundel Mills / BWI Airport
8.7
Very good
562 verified ratings
Wonderful
366
Very good
67
Good
51
Okay
16
Fair
23
Mediocre
14
Poor
25
Summary of reviews
Guests say
Guests had mixed feelings about the hotel, with many praising the spacious rooms and friendly staff, while others expressed dissatisfaction with the cleanliness and service, particularly at the front desk. The lack of daily cleaning and shuttle service issues were also noted.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.8 out of 10
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's amenities?
The hotel offers a range of amenities, including a fully functional kitchen with accessories, free laundry, and a fitness center. Additionally, there are conference rooms, a business center, and a mini-market on site for added convenience.
Are there any concerns about cleanliness at the hotel?
While the hotel is generally clean, some guests have mentioned issues such as a room smelling like a cheap motel, encountering bugs in the room, and noticing a smoke smell in the room with dirty curtains. However, many guests have praised the cleanliness and pleasant smell of the building, especially considering it is a pet-friendly hotel.
What are the common comments about the hotel's beds?
Guests have frequently praised the hotel for its extremely comfortable beds, spacious rooms, and the availability of clean and comfortable bedding. However, some guests have mentioned specific concerns about the functionality of certain amenities in the rooms, such as stove tops not working properly.
Is there any feedback about the hotel's food options?
Some guests have expressed a desire for more breakfast options, while others have noted that breakfast was not available upon arrival despite being told it was included. Additionally, there have been comments about the lack of a continental breakfast and the need for more available channels on the TV.
What are guests saying about the hotel's customer service?
The staff has received mixed feedback, with some guests praising the friendly and accommodating nature of the staff, while others have expressed disappointment in the customer service, including issues with the front desk employees and concerns about the construction crew's impact on safety.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Construction
Some guests mentioned noise from construction, so consider requesting a room away from any ongoing renovation work.
Consider Bringing Earplugs
A few guests noted thin walls and noise from other guests, so packing earplugs might be helpful for light sleepers.
Check Room Amenities
Some guests found that certain amenities, like stove tops, were not fully functional, so it might be worth checking these upon arrival.
Be Mindful of Incidental Charges
Several guests were surprised by a $75 hold, so it's advisable to clarify any incidental charges before booking or upon check-in.
Request Room Cleaning Preferences
A guest mentioned that the hotel only offers room service for stays over 7 days, so if you have specific cleaning preferences, it's best to communicate these with the staff.
Verify Breakfast Inclusions
Some guests were disappointed by the lack of breakfast, despite expectations, so it's advisable to verify breakfast inclusions before booking.
Inquire About Nearby Activities
While the hotel is close to the casino and shopping, it's recommended to inquire about other nearby activities or attractions for a well-rounded stay.
Confirm Shuttle Service Availability
The hotel offers a free airport shuttle and casino shuttle, but it's advisable to confirm the availability and schedule of these services in advance.
Address Concerns Promptly
If you encounter any issues during your stay, such as cleanliness or maintenance concerns, addressing them promptly with the staff may lead to a more satisfactory resolution.
Consider Parking Availability
Some guests mentioned a need for more parking spots, so it's worth considering the availability of parking, especially during peak times.
Location
1525 Dorsey Road, Hanover, MD 21076
What's nearby
- Maryland Live Casino0.7 mi
- Arundel Mills Mall0.9 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Candlewood Suites Arundel Mills / BWI Airport
Low season | August |
|---|---|
High season | December |
Average price (weeknight) | $132 |
Average price (weekend night) | $156 |
When to book a room at Candlewood Suites Arundel Mills / BWI Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Candlewood Suites Arundel Mills / BWI Airport
FAQs when booking at Candlewood Suites Arundel Mills / BWI Airport
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See most recommended stays in HanoverGood to know
Value for money | 8.7 |
|---|---|
Distance to city center | 1.8 mi |
Nearest Airport | Baltimore/Washington |
Distance to airport | 3.1 mi |
Everything you need to know for your stay in Hanover
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