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Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

once I made it on it was smooth

plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight

Clean, friendly staff, great baggage tracking. Smooth flight.

Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space.

How would I rate the food? A bag of 10 tiny cookies, loaded with preservatives? Is there anything lower than 1? Entertainment? Everyone is responsible for bringing their own entertainment. Even my book was bad.

More room without more cost.

They told us the reason of delayed very late.

It was delayed so I had to take another flight. I've been trying to get this flight refunded

Delayed because of mechanical problems and did not announce gate changes.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Speedy check-in, and good leg room

I liked that it was a direct flight and that the flight attendants gave my husband some ice for his neck to cool him down.

The seats were uncomfortable for over a 5 hour flight, but I suppose we could always fly first class.

I only happened to wake up at about 3am to see that I had an email from Virgin saying my flight was cancelled, so I had to get out of bed, call the airport, and sit on the phone with them for about 20 minutes. I did get transferred to another flight free of charge which was great, but it was annoying.

I paid extra to ride with you all rather than some of the other domestic airlines. Well worth it. I love the atmosphere in your planes.

The Crew

I arrived Washington D.C without any of my luggage. jetBlue did not transfer my luggage from Boston. I only received one of my bags after 48hrs. It is almost 72hrs and I haven't received my 2nd bag. I am stranded. No clothes,toiletries and other important items. I am exasperated and frustrated. Not a good experience for a first time traveller on jetBlue.

I have flown Jet Blue previously and the experience lives on!

Give free movies!

-SEATS ARE COMFORTABLE, LIKE THE TVs. -BOARDING WAS EXPEDITIOUS.

-SELECTION OF ENTERTAINMENT WAS LIMITED. -SNACKS WERE EXPENSIVE.

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

No snacks, just soft drinks. Seats are just tolerable. Entertainment was OK once I figured out how to turn it off and read a book instead.

Flight was delayed multiple times due to incoming aircraft (which was our aircraft), numerous gate changes, then my suitcase didn't make it with me. Didn't get home until close to 4am with no suitcase :(

Boarded the plane 2 hours later and then waited for luggage. A 2 hour layover turned into a 5 hour nightmare.

On time and comfortable.

Both of my flights there and back were delayed. It wasn't like there was any weather issues..it was inconvenient and there was no heads up

What a great experience. Comfortable, mood lighting, efficient crew.

Not enough partners in their frequent flyer program

Besides the flight itself being delayed for hours, after we boarded we were kept inside the plane for over 2 hours waiting for the pilots to arrive.

Flight attendant in the back was great. Plane side baggage woman in DC was also great.

2+ hrs delayed due to mechanical issue on flight from Chicago to DC No snacks