Find cheap flights to Washington

Pros: "Clean and friendly staff"
Cons: "All great"

Pros: "Yeah"

Pros: "The crew and seat was fine"

Cons: "When we landed they parked the plane a foot from where it needed to be. We all had to be reseated while they moved the plane a foot. It still didn't seem to work. It took 20 minutes before the door was opened to deplane."

Pros: "Fast flight; clean cabin: tv screens at every seat"

Pros: "good service good flight"
Cons: "everything"

Cons: "Change gate not done properly"

Cons: "my seat wouldn’t stay up, it was a little broken"

Pros: "Alaska is my favorite airline."
Cons: "My seat assignments did not transfer to Alaska so I couldn’t get my seat assigned until just before I could board."

Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."

Cons: "Everything"

Cons: "first class service"

Cons: "I was in the last group being boarded (D) - by the time it gets to this group it seems a kind of controlled pandemonium starts and the staff just do their best to herd people in. I have an Alaska Air credit card and one of the selling points was to board earlier, but that has not been the case, as they reserve this for their higher level customers, whatever that means. Also, on this flight, I was very unimpressed with the crew, there was a younger African American man, who was particularly unfriendly, he clearly needs remedial training in customer service. I was disappointed with my experience this time as I have mostly found the crews to be very professional."

Pros: "Crew Entertainment"
Cons: "Two hour delay"

Pros: "Roomy seats and all together comfortable."
Cons: "There wasn't anything we did not like."

Cons: "The gate was switched at the last hour for no apparent reason to a gate that had a delayed flight. My flight was delayed an hour as we waited for the first flight to depart and then my flight to deplane, get cleaned, load and depart. Not sure why this needed to happen."

Pros: "Nothing, didn’t fly"
Cons: "I purchased insurance in the event my circumstances changed and I couldn’t fly. My circumstances did change and I ended up not flying. When I contacted Alaskan, they “reimbursed” me for the flight but simultaneously charged me $125 as a change fee. The result was no benefit from the insurance, and a loss of my money as a result."

Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"

Pros: "Premium seating has more leg room"
Cons: "Entertainment system down. WiFi worked intermittently and was very slow. Without the system, food service was nonexistent. I actually asked for food to purchase only to have an attendant walk to ‘check’ and never return. Abysmal."

Pros: "Nothing."
Cons: "They separated my seat with my 2 years old son, far far away. My 2 yo son got the seat in row 13 while mine was row 23. Then the front desk staff could only help to switch to row 12 and row 13. We’re still not together. That’s horrible. Then when we got on the plane, I asked people around if they don’t mind to switch their seats, but still not working well. The flight attendants didn’t help at all. Just saying, “this is the best we can do.” What did they do? They didn’t even help me to work it out. Then one of the front desk staff came onto the plane and help me out. My son and I finally sit together. But the overall experience sucks! Alaska Airlines needs to train their crew to have more emphatic to the passengers."

Pros: "The selection of movies"
Cons: "Noisy unfortunately second to last row on the plane near bathroom noise and traffic. Loud conversations behind me. At one point a woman started playing music on a device and singing loudly. This was a night flight. I think one of the passengers finally asked her to stop, I would have thought one of the flight attendants would have approached her"

Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."

Pros: "Alaska has always treated us well. I would recommend them anytime."

Pros: "Roomy seat, expensive change fee"
Cons: "Bad smell on plane"

Pros: "Flying home"
Cons: "Boarded late and sat on the plane for awhile. Also should be embarrassed that all they can spare fir a snack is a miniature bag of pretzels"

Pros: "The upgrade to 1st class was nice."

Pros: "The stuffs were very entertaining and the plane roomy."

Pros: "Power connection"
Cons: "seat was not comfortable. Back and legs ached."

Cons: "US Customs was very rude."

Pros: "Comfortable seating"

Pros: "They were attentive as usual."

Pros: "No worries. Pleasant staff."
Cons: "No complaints"

Pros: "Over all Alaskan airlines does a great job."
Cons: "The boarding process was very sloppy. The boarding person made very little to no announcements regarding boarding procedures. He then made everyone who had lined up in general boarding line exit the line and then finally turned on the sign that said preferred boarding. Then the same thing happened again. He could have saved all of us and including himself lots of frustration if he had just made an announcement regarding the boarding process with directions when he was about to start boarding. Everyone was left without clear directions. Big let down to start my experience with Alaskan airlines."

Cons: "The plane was small and uncomfortable"

Pros: "Fast"
Cons: "Na"

Cons: "no wifi"

Pros: "I liked how quickly I was able to board."
Cons: "I disliked the temperature on the plane because it was too cold. I also don't understand how TSA determines how one gets pre-boarding status. Families were split up. For example, a husband was separated from his wife & child. Is this done on a random basis?"

Pros: "Everything about the team was nice."
Cons: "Nothing not to like"

Pros: "Professionalism."
Cons: "N/A"

Cons: "really good enjoyed the whole experience"

Pros: "Is away more space in the seat than other airlines"
Cons: "The snacks away to poor , can be better"

Cons: "The in cabin temperature was a bit cold."

Pros: "La tripulación y el Abordaje , personal amable y servicial en todo momento"
Cons: "Los asientos son muy duros e incómodos para vuelos Largos"

Cons: "3 hours late"

Pros: "Smooth lsndung, great servive"

Pros: "Good"

Cons: "The ticketing staff were curt and uninformative. They expected people to know what to do."

Pros: "Great"
Cons: "Long layover I walked around Los Angeles airport for 4 hours"

Pros: "The space."

Pros: "excellent airlines for such a small customer market....A+"
Cons: "absolutely nothing!!"

Pros: "No lines, no herding, no hassle. Crew are professional and friendly. The plane is small but very comfortable. Super affordable."

Pros: "ZERO"
Cons: "Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible."

Cons: "My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work."

Pros: "It was like flying on a private/ corporate plane . Will def go again"

Pros: "Quick cheap flight"

Cons: "Seats were a bit old."

Pros: "What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!"

Pros: "Great price for a comfortable ride."

Pros: "comfort, speed of flight, LOVE the terminal"
Cons: "nothing"

Pros: "Quick check in, no games"
Cons: "Little turbulence"

Pros: "The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou."
Cons: "It was over too soon. I would've to be able to do it again on a regular basis."

Pros: "Did not like it at all"
Cons: "Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again"

Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"

Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"

Pros: "The convenience and price. Its so affordable now!! The staff is so nice and helpful!"

Pros: "The airport personnel for Boutique are great!"
Cons: "Everything was wonderful!"

Pros: "Crew was awesome."
Cons: "Did not give me much information about my next flight , like times or anything. Would not cancel and reschedule my flight just delaying it for over 13 hours overnight. And I was told to book directly with the airline and not through a third-party. Because as you know they cannot make any changes to my reservation."

Pros: "The flight was fast and easy. The pricing is affordable. I like how there is no hidden fees. I also like how the plane only has a few seats."
Cons: "The plane was really hot when I first got on."

Pros: "Love Boutique air."

Pros: "Cost and schedule compliance"
Cons: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."

Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"

Cons: "So easy and comfortable to fly with Boutique!"

Pros: "Comfortable ride."

Cons: "Original flight to Denver was cancelled due to hurricane. Boutique would not refund my flight, as the hurricane did not affect their flights."

Pros: "It was a different experience altogether compared to a normal commercial flight. Walking out on the tarmac eith your two pilots and 4 co-passengers beats standing in the frenzy of people jockeying into position so they can bring all their luggage on and avoid checked bag fees."
Cons: "Was a little priecier than other options but not much."

Cons: "Not knowing anything about the 3 hr delay."

Pros: "The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!"

Pros: "Everything was excellent!"

Pros: "I loved the customer service and helpfulness as I had never flown through this airline. It's a must do!"

Pros: "No long lines. No stress. Friendly staff."

Pros: "more snacks"
Cons: "small plane, was kind of tight"

Pros: "The thought of a smaller private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising. There were a couple of people on the plane that didn't know what to expect, in regards to noise and turbulence, with such a small aircraft. Sharing that information in advance would have calmed the nerves of many on this flight. Also the last minute notice of having to check your bags, though the website states differently, and the amount of time spent on the tarmac just waiting, made me 30mins late for my business in LA."

Pros: "Staff was very nice and willing to help. My luggage got stuck in TSA check and they had it on the next flight to my destination. Plane was very nice and the pilots were fantastic at not only flying but also in giving flight information"
Cons: "When my luggage arrived the next day to my destination, they called and told me I could come pick it up. however I live a few hours from the airport and asked if they could have it delivered to me asap. Yes, that was approved. The lady in charge of my bag went off work for 3 days and delayed my delivery. she should have asked someone else on staff to do instead of tell me my luggage was on the way."

Pros: "The hospitality of crew"
Cons: "The noise of the plane"

Pros: "The Atlanta airport workers were the best!"
Cons: "The food choice was trash."

Pros: "Plane was nice. Pilots were excellent. Felt very safe."
Cons: "We hit choppy air and one passenger got sick. During our layover, the pilots took extra time to clean the plane, fuel up, etc. they said we should only be about 15 minutes late. We ended up about 45 minutes late. Luckily that didn't matter to me but more accurate notice from the pilots about how long the delay would be would help."

Pros: "N/A"
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."

Pros: "From Albuquerque to Los Alamos you have a choice between driving for two hours or flying for 25 minutes. It's an easy choice when the flight is relaxed and professional and the scenery is incredible. And did I mention inexpensive?"
Cons: "The flight was delayed a little bit for a GPS update."

Pros: "The pilot and copilot were very friendly and sweet"
Cons: "People were puking everywhere the flight was like a roller coaster"

Pros: "good staff from gate to gate makes up for any airport problems from being "off brand" e.g., gates not as clearly indicated, not on ARR/DEP boards. Nice seats, I could see headroom problems for those in the 6'3"+ range."

Pros: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"

Pros: "It was a quick stop to refuel, and we were immediately brought back into the plane afterward."
Cons: "That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault."

Pros: "I have flown between SLC and Denver perhaps 600 times over the last 20 years. This was perhaps the first time ever that I enjoyed the flight."

Pros: "Great experience. Great service."
Cons: "No issues here."

Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."

Pros: "I promise I wasn't paid to write this, I am a frequent flyer and a believer in the way Boutique has things set up. The staff was friendly, from the counter workers to the pilots. The whole process was way faster than a larger airliner, granted there is usually a maximum of 8 passengers, but you get on fast and take off quickly! Plus every seat is first class; they rotate to allow more leg room, and recline very nicely! First time flying with them, and last time flying anyone else (if I can help it!)."
Cons: "The airplane is smaller than your usual airline, it's a Pilatus PC-12, so the turbulence is a little more apparent. Beyond that, it is a wonderful airplane!"

Pros: "Ease and friendliness of staff"
Cons: "Not TSA pre check yet"

Pros: "The plane itself was new and very quiet (for a turboprop) - didn't even have to break out the earplugs. Crew handed out beverages before hand, nice service for a 45 min flight!"

Cons: "Less people"

Cons: "Temperature oscillated a lot,"

Pros: "Good seats in economy"
Cons: "Flight was delayed due to weather in DCA"

Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"

Pros: "It was on time. Comfortable seats. Enough leg room."

Pros: "Crew is nice, seat space is slightly larger than other airlines"
Cons: "This route (BOS-DCA and back) is ALWAYS delayed. This time it was 3 hours. I should have taken the train!"

Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"

Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."

Cons: "Food and entertainment were Not Applicable."

Pros: "For this flight the rows are just four seats total, two isle seats and two window seats; that means that there are no dreaded middle seats. The seats are larger and more comfortable than many competitors."
Cons: "The flight was delayed for two hours and then once we were on the plane and pulled away from the gate there was a "maintenance issue" so we sat just outside the gate for about 50 mins (bring delay time to three hours). The pilot was a bit worried about weather so there was no snack/drink service."

Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."

Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."

Pros: "The service and the food"
Cons: "Entertainment"

Pros: "crew member good."
Cons: "delay delay delay"

Pros: "Flight went by fast, landed about 20 minutes early."

Pros: "Amazing Crew !!"

Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"

Pros: "It was overall good - 30 min delay. Can’t rate food or entertainment as I didn’t eat or use tv."

Pros: "Noting. I don’t plan to fly Jet Blue again, if I can help it."
Cons: "Everything. Mechanical issues, causing an 8 hour delay which made us to have to rebook to BWI and pay an extra $160 for a taxi home."

Cons: "delayed 7+ hours, no transportation/hotel/food reinbursement"

Pros: "nothing"
Cons: "no overhead availability due to full flight; entertainment sucked"

Pros: "Efficient birding and exiting process. Crew members attentive and quick"
Cons: "Plane was delayed 30 min but the team was clearly doing their best to get us going"

Cons: "Faucets leaked causing 1.5 hour delay"

Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."

Pros: "Same coments as above,,except plane left on time."
Cons: "Nothing"

Pros: "The flight attendants were courteous. The plane was clean. The flight was smooth and quick."

Pros: "Snacks"
Cons: "6th flight in a row with them that I was delayed so much I keep getting home at 2am"

Cons: "I froze my butt off!"

Cons: "Flight was delayed, I was forced to check my carry on and it took forever to get the bags"

Pros: "Delayed by an hour"
Cons: "I was an hour late to my meeting."

Pros: "Flight delayed. Other than that everything was good, friendly crew, TV program on board, drinks and snacks, plus a carry-on item allowed, will use JetBlue more in the future ."

Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."

Pros: "Seat room. On time."
Cons: "Too cold to sleep. In flight status screens poor. Map very low resolution."

Pros: "Very easy"
Cons: "Outlets and USB ports would be helpful. Also, the seats are rather narrow. And the soundproofing was less than ideal."

Pros: "Crew got us boarded quickly once given the go-ahead."
Cons: "Was about 2 hours delayed but due to weather. C’est la vie."

Pros: "Everyone was great, and the communication through the weather delay was excellent."
Cons: "The entertainment: headphone jack was tricky to connect and (due to the weather) the stations didn't work."

Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."

Pros: "Efficiency"

Cons: "Everything and everyone"

Pros: "Boarding fine etc"
Cons: "WiFi never worked."

Pros: "Smooth flight ."
Cons: "good flight."

Pros: "Aircraft reassigned to a different flight, departed over 2 hours behind schedule and then the luggage took forever to come out."
Cons: "Being late"

Pros: "There was a huge glitch in your ticketing, resulting in me confirming the same ticket 3 times. After calling Jetblue for customer service per your advice, they first suggested to give Jetblue credits for extra tickets. When I insisted that the issue was solely caused by kayak-jetblue ticketing connection issues, they supervisor approved to cancel 2 credit card payments... BUT I have to wait for 2 weeks to see the cancellation on my credit card. Unfair and ridiculous, if you as me."

Pros: "friendly agent."
Cons: "Poorly marked boarding times and announcements. Bottom line, I didn't get on the flight and had to take a flight on an alternative airline."

Pros: "The way their. Staff treated the customers."

Pros: "JetBlue kept us well informed on flight status."
Cons: "Flight was 3.5hours late. The plane was delayed earlier in the day on its way to Boston where we were waiting."

Pros: "Comfort Price"
Cons: "Nothing"

Pros: "Landed exactly on time!"
Cons: "TV's didn't work at all. Hot tea tasted terrible, were you using Boston Harbor water?"

Cons: "I came 40min prior to my flight and found out that it was too late to check in my bag. I rescheduled my flight for $50 fee to make sure I get in in time for my meeting. When I went inside, I found out that my original flight got delayed and was leaving only 15min earlier than my new flight, which then got delayed for another 45min...disaster. Essentially, I paid extra $50 for nothing. In fact, I would have been on my original flight and gotten to my meeting in time had they not had you are on your own attittude toward customers."

Pros: "We had terrible delays and very little transparency in regards to what was going on with the flight. We were stuff on TARMAC without warning for much longer than expected. Overall it took me longer to get from Boston to DC than it took me to get from Spain to Boston. Unacceptable."

Pros: "The plane arrived safely in DC."
Cons: "I didn't like that the flight was delayed but it's understandable."

Cons: "None"

Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."

Pros: "Flight attendants were excellent."
Cons: "Satisfied with flight. It was as expected."

Pros: "Well organized and easy to check in."
Cons: "No"

Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."

Pros: "Everything"
Cons: "Nothing"

Cons: "No mechanical failures or delays would be nice"

Cons: "The inoperative TV screens should be repaired."

Pros: "this is the airline"

Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Cons: "Wonderful"

Pros: "No delays. Easy boarding."

Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"

Pros: "room and services"
Cons: "can't think of anything"

Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."

Cons: "Delays due to Democrats not making deal"

Pros: "Good service this morning"
Cons: "All good"

Pros: "We left early"

Pros: "Arrived ahead of time"

Pros: "Early boarding for Seniors"
Cons: "Limited food"

Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."

Cons: "My sit changed last minute, noisy babies"

Pros: "The cheese bites were amazing!"

Cons: "There was no rhyme nor reason for who boarded first"

Cons: "My luggage is lost."

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Pros: "Easy and quick"
Cons: "No complaints"

Pros: "A3A"
Cons: "Ĺ"

Pros: "Nothing!!"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"

Cons: "insufficient overhead luggage space"

Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"

Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."

Pros: "Comfort Plus allowed us to board early, useful USB ports."

Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."

Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."

Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"

Pros: "Whole thing was easy, plane was nicely updated on the interior"

Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."

Pros: "the service in general very nice"

Cons: "Much older plane. Not as comfortable as some other planes I've been on."

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "Everything else"

Pros: "On time"

Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."

Cons: "Jet airways sucks"

Pros: "red"
Cons: "red"

Pros: "Everything was just right"

Pros: "Delta service and conford are great."
Cons: "Pay for wifi"

Cons: "The seats are uncomfortable and cramped"

Cons: "Sat on tarmac for over 40 min waiting for gate"

Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"

Cons: "The attendants attitude."

Pros: "It was on time,!!!"

Pros: "The seat wasn’t very comfortable"

Cons: "It was hot"

Cons: "Didn’t get my whole can of soda and pretzels are cardboard."

Cons: "Baggage claim number was wrong. They almost took my bag away"

Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"

Cons: "Wifi didn’t work."

Cons: "Nothing, great job"

Cons: "The chairs"

Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"

Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"

Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."

Pros: "Everything."
Cons: "Nothing"

Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."

Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."

Pros: "Coffee"
Cons: "Only snacks available at 5am"

Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"

Pros: "On time departure and arrival."
Cons: "Hard landing!"

Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"

Cons: "Baggage lost."

Pros: "They let me sleep"
Cons: "Not enough food options"

Pros: "Worst trip ever"
Cons: "Delayed hours , then circled airport on arrival. Then couldn’t deboard because no gate. Hands down worst experience"

Pros: "Ease of boarding with the group numbers"

Cons: "Too cold"

Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."

Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."

Pros: "Everything"

Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"

Pros: "A little turbulance, but nothing too outlandish."
Cons: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."

Cons: "None"

Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."

Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."

Cons: "No wifi or any video"

Pros: "Got me there eventually"
Cons: "One hour delay"

Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."

Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."

Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."

Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."

Pros: "Seat were comfortable and I didn't feel claustrophobic."

Pros: "Not applicable"

Cons: "No tv/movies."

Cons: "It was a headache!"

Pros: "Easy connections"

Pros: "All good - with every aspect of the trip."

Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."

Cons: "No"