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It was delayed so I had to take another flight. I've been trying to get this flight refunded

Delayed because of mechanical problems and did not announce gate changes.

The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight.

Seat was comfortable and crew were friendly. Flying experience was OK.

Status was not recognized - as an EXP traveling in Economy, no snack provided. Agent at Admirals Club in Chicago wasn't aware that transcon flight I had later in the day provided for lounge access.

On time. Courteous and friendly crew.

Nothing

Nothing

No snacks, just soft drinks. Seats are just tolerable. Entertainment was OK once I figured out how to turn it off and read a book instead.

Flight was delayed multiple times due to incoming aircraft (which was our aircraft), numerous gate changes, then my suitcase didn't make it with me. Didn't get home until close to 4am with no suitcase :(

The flight was pretty standard. No food, of course, and kind of subpar entertainment. But, the crew was fine and boarding was fine.

We circled for awhile, not American's fault, but it didn't make for a more pleasant flight especially in the cramped seats that American's planes have.

Arriving at destination

The airlines have made the aisles and seats so narrow their is no comfort or personal space. Reminds me of the trailers packed with pigs headed to slaughtered. Except we pay. And when fuel prices fell out tickets did not. TSA lines taking two hours due to total incompetency of the Fed government.

Nice flight crew.

Frustrating. After 11 hours of travel under by belt for the day, I prepare for the final leg by removing my very small cross-body from my "personal item" so that I can easily access my passport and boarding pass. The gate crew makes me stand there and put everything away before getting on the plane while I continue to struggle with my carry-on. this could have easily been done once I was settled and buckled into my seat instead of holding up the line. I have priority boarding, clearly there is plenty of time to reorganize once I am on the plane and out of the way!

Delayed as well!!!

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

When we landed in Washington DC we sat on the Tarmac for an hour because there was no gate for the plane to park at. This caused me to miss my connection flight to Albany. I was put on a standby list for a flight that was leaving 7 hours later. They never offered to give me a meal voucher.

Due to an earlier late flight, missed my connection, so this flight was just 2 hours later and not too inconvenient. I slept the whole way.

Was very hot before takeoff

People were super helpful. I was running late and they were very accomodating. Really impressed!

I liked the entertainment, drinks, steward courtesy and enough legroom.

Besides the flight itself being delayed for hours, after we boarded we were kept inside the plane for over 2 hours waiting for the pilots to arrive.

Flight attendant in the back was great. Plane side baggage woman in DC was also great.

2+ hrs delayed due to mechanical issue on flight from Chicago to DC No snacks

The JetBlue service counter was very helpful, and went out of their way to figure out what flight I needed to get to after arriving on my very late connecting flight. The actual flight was very short (1.5 hours), so service on the plane was limited. I don't remember any food for example, but I don't really care. TVs were provided, and free, but I didn't bother using them. Free wifi was slow with spotty service, but did work.

JetBlue advertises that they have the most legroom in class, but it didn't feel particularly roomy to me. Alaska offers more in my experience.

Friendly staff, everything was on time (actually got in early), and they have TVs, what more do you need?

No complaints, very straightforward for a short flight

Nightmare luggage situation ruined my whole trip and put my reputation in jeopardy because I don't have clothes to wear for jury duty today. I checked my bags personally after going through customs In the connecting baggage area then had a four hour layover and they JETBLUE couldn't get the damn bags on board! This is completely frustrating and costing me money as I miss work/jury duty waiting for luggage. Azores airline did a great job of luggage transfers. For the first time in my life my luggage came up the carousel within the first three bags.

The plane was clean, the pilots did a great job in iffy weather. Jet Blue is my go to for this route—they seem to be trying more than some competitors.

Seats are too small to be comfortable, and I'm an average sized guy. The overhead compartments are a joke when it comes to boarding.