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Comfortable and crew was helpful. I'm diabetic and when it was time for my evening meds I was given ample drink to get them down. Crew member checked back to see if I needed more.

I did not like that we were very late coming from Dallas to Washington, Regan airport.

once I made it on it was smooth

plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight

Clean, friendly staff, great baggage tracking. Smooth flight.

Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courteous staff Drinks provided

United Airlines has these television monitors directly in front of the passengers (the back of headrest of seat in front) that passengers simply cannot get away from... Napping or reading a book were hindered by the constant flashing light of the screen pressuring/asking passengers to pay to watch movies. Would have been ok if option was available to simply turn the headache-inducing thing off but it just played and played with the same ads over and over for hours... Not very peaceful.

The plane was clean and refurbished. Modernized to a certain extent. We flew through rough weather, but the Captain kept us informed and overall, I enjoyed the flight. it was so nice to be in a plane that didn't look like a dump. My seat was fairly comfortable and I enjoyed the extra room between me and the tray table and I had better leg room. ( did not order food, though menu selections were not really to my taste and did not use entertainment offered )

Flight attendants seemed bored. Both didn't appear to want to do anything than the BASIC requirement of their job. The only reason our flight attendant smiled was because our flight was bumpy at times while she served and it was a bit comical. I had to speak first to the flight attendant when I boarded. I like the window seat, unfortunately the way the seats are placed, you are lower than the window and have to lean forward to look out.

On time. Courteous and friendly crew.

Nothing

Nothing

The atmosphere on the plane was great. It felt current & upscale. Made flying feel special again, not just like I was trying to get from point A to point B.

Loved it all!!

Friendly staff

No complaints

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The crew was very nice despite some rude passengers. They were some of the best crew I've ridden with in a while.

We can't control weather, but I wish we were given more options when weather deferred our flight to a different airport.

Delay of over 3 hrs!!

"Threatening" that they were going to close the boarding doors 20 minutes early when the website says that they close 15 minutes before departure time.

Virgin gets it! Customers want to feel like they are not just a number.

Nothing

The JetBlue service counter was very helpful, and went out of their way to figure out what flight I needed to get to after arriving on my very late connecting flight. The actual flight was very short (1.5 hours), so service on the plane was limited. I don't remember any food for example, but I don't really care. TVs were provided, and free, but I didn't bother using them. Free wifi was slow with spotty service, but did work.

JetBlue advertises that they have the most legroom in class, but it didn't feel particularly roomy to me. Alaska offers more in my experience.

Friendly staff, everything was on time (actually got in early), and they have TVs, what more do you need?

No complaints, very straightforward for a short flight

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

Convenience. And smooth travel

I like the fact that the pilot was being safe because of weather!

Waiting and figuring out what are plans with United to get us to Dulles Airport!

I liked the legroom and the boarding process. The positive attitude of the crew was a great benefit. I also really liked the modern feel of the plane (safety video, purple glass, and interactive touch screens in the seat heads).

The only downside was that we took off about 15 minutes late adn could not make up that time. I rated the food and entertainment as merely "good" because they looked promising, but I did not get to try either on that trip.

Great plane. First time to fly this airlines and was very impressed. Us to fly Delta all the time but now thinking about changing.

Nightmare luggage situation ruined my whole trip and put my reputation in jeopardy because I don't have clothes to wear for jury duty today. I checked my bags personally after going through customs In the connecting baggage area then had a four hour layover and they JETBLUE couldn't get the damn bags on board! This is completely frustrating and costing me money as I miss work/jury duty waiting for luggage. Azores airline did a great job of luggage transfers. For the first time in my life my luggage came up the carousel within the first three bags.

The plane was clean, the pilots did a great job in iffy weather. Jet Blue is my go to for this route—they seem to be trying more than some competitors.

Seats are too small to be comfortable, and I'm an average sized guy. The overhead compartments are a joke when it comes to boarding.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.