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My flight was overbooked. I almost didn't make it home.

The flight attendants were very accommodating. One of the flight attendants encouraged me to take advantage of a seat that had more space so that I was more comfortable. Also when I casually talked about how I didn't get to eat before the flight she gave me two of the cinnamon crackers that are offered during the flight. This was very thoughtful and considerate of her. It was the little things and the attendants attention to detail that provided me an excellent experience.

Comfortable and crew was helpful. I'm diabetic and when it was time for my evening meds I was given ample drink to get them down. Crew member checked back to see if I needed more.

I did not like that we were very late coming from Dallas to Washington, Regan airport.

From check in to departure every step was excellent. The seat was comfortable, the temperature in the plane was nice. Flight attendants were professional. Espaeially the older lady was so friendly.Over all my trip was excellent.

Nothing

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Boarding procedures antiquated and unorganized. Beverage service incredibly inefficient starting both carts at front of aircraft. Ridiculous-this airline is stuck in 1980.

On time. Courteous and friendly crew.

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Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats.

I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip.

I liked that the pilot kept the passengers updated when turbulance was to be expected.

Uncomfortable seating.

The atmosphere on the plane was great. It felt current & upscale. Made flying feel special again, not just like I was trying to get from point A to point B.

Loved it all!!

Friendly staff

No complaints

"Threatening" that they were going to close the boarding doors 20 minutes early when the website says that they close 15 minutes before departure time.

Virgin gets it! Customers want to feel like they are not just a number.

Nothing

Customer service was excellent...used wheel chair assistance.

Need snack options on short flights...pretzels are to hard and salty for my taste.

Its hard to get comfortable in such a small space. It is always my one complaints whenever traveling by plane. the airlines cram way too many seats onto a plane and unless you fly first class, you have to sit uncomfortably for hours at a time.