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Flight was delayed in MN due to having to transport a part to DC, result in our inability to get a rental car. Landed 30 minutes after the rental car places close. Company offered no compensation. All they kept saying was sorry -what happen to costumer service ! Will never fly Sun Country again.

The price was the cheapest option I could find, but still not cheap. Overall service was good - staff was friendly.

The flight was crowded, there was very little overhead room for bags. The staff took, what felt like, a really long time to serve drinks ( there didn't seem to be any sense of urgency - except for First Class, and there was a very limited menu - everything else cost extra). The only food options are an extra cost - is it too much to ask for a bag of pretzels? The only entertainment options are an extra cost. To check a bag is an extra cost. Not really sure what my ticket was paying for, seems like a lot to just sit in a very small, uncomfortable seat.

It was delayed so I had to take another flight. I've been trying to get this flight refunded

No snacks, just soft drinks. Seats are just tolerable. Entertainment was OK once I figured out how to turn it off and read a book instead.

Seat was comfortable and crew were friendly. Flying experience was OK.

Status was not recognized - as an EXP traveling in Economy, no snack provided. Agent at Admirals Club in Chicago wasn't aware that transcon flight I had later in the day provided for lounge access.

The flight was pretty standard. No food, of course, and kind of subpar entertainment. But, the crew was fine and boarding was fine.

We circled for awhile, not American's fault, but it didn't make for a more pleasant flight especially in the cramped seats that American's planes have.

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

At least, one gets pretzels with the drink. I didn't take dvantage of watching TV or a movie so the question isn't applicable to me. I am disabled and the crew was extemely helpful and pleasant.

I liked how quickly I was able to board.

I disliked the temperature on the plane because it was too cold. I also don't understand how TSA determines how one gets pre-boarding status. Families were split up. For example, a husband was separated from his wife & child. Is this done on a random basis?

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

Arriving at destination

The airlines have made the aisles and seats so narrow their is no comfort or personal space. Reminds me of the trailers packed with pigs headed to slaughtered. Except we pay. And when fuel prices fell out tickets did not. TSA lines taking two hours due to total incompetency of the Fed government.

Nice flight crew.

Frustrating. After 11 hours of travel under by belt for the day, I prepare for the final leg by removing my very small cross-body from my "personal item" so that I can easily access my passport and boarding pass. The gate crew makes me stand there and put everything away before getting on the plane while I continue to struggle with my carry-on. this could have easily been done once I was settled and buckled into my seat instead of holding up the line. I have priority boarding, clearly there is plenty of time to reorganize once I am on the plane and out of the way!