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Fruit water, nice front staff Renovations.
The staff in restaraunt were great. Also Jeff front desk man was very customer friendly Everyday if not twice a day told them the toilet leaked also the water in toilet was very dingy as well as toilet seat needed changed
It is a hotel Poor internet
We came duriing renovations to the lobby so lots of crowded conditions down there. Also, rooms recently renovated are great-- all suites. BUT-- toilet was broken and never fixed. Front desk calls weren't answered. Chalking it up to the renovation...
The hotel was nice and the rooms were some what clean The service was awful. The told me the could drive me to a work event and then told me that they dont have a shuttle service on the weekend when I called weeks ahead of time to make sure of this so I didn't have to drive drunk. There was only I e person working the front desk which was Prob why she had an awful additude. And they didn't give me my cookie lol that part I didn't care much about but still thought it was funny. Don't get there breakfast it is soooo awful, powdered egg mix!? Who does that lol the only place Iv even stayed where they could actually mess up breakfast lol crack an egg you last SOB's
The restaurant staff and the bar staff were Excellent We had a lot of people rotating through the dining room .
I HAD PAID IN ADVANCED RESERVATION AND AFTER TRAVELING ALL DAY I GET THEIR AND THEY GAVE MY ROOM AWAY AND SENT ME TO ANOTHER HOTEL.
The staff in the restaurant was friendly, attentive and all-around great; room seemed freshly renovated. Room wasn't fully cleaned during our stay (coffee maker was left as I used it); not enough toilet paper; I canceled wakeup call but got one anyway; no non-slip in slippery bathtub; too few towels; dozens of little boys running around and yelling in public areas (lacrosse tournament, I think).
Nice staff, quiet rooms, good parking area. Our room was clean and had recently been updated. I was concerned by all of the reviews talking about construction noise, but we did not hear or notice any construction underway during our stay on October 29 - 30, 2015. I live in the area and we were just staying there as a treat. In the future, I wouldn't hesitate to recommend the hotel to out-of-town visitors.
No elevator to second floor
How Mickey the rooms were later out Nothing
- Clean/Well kept/ new or updated facility - Everything in good repair - Friendly Staff - Very good hot breakfast included - Nice pool and workout room - wonderfully landscaped inner courtyard - close to restaurants/convenience stores/ gas stations - Reasonably priced compared to other local hotels Highly Recommend to those who want a quality place to stay. But must keep budget in mind.
Clean room. Comfortable bed Thin walls. A bit noisy
Needed a late check in time and the staff was most accommodating Room and Hotel were clean. Breakfast was good, we got down about 30 minutes before closing and the food was still fresh and hot.
Rooms are a bit dated. Pillows were terrible.
Breakfast was wonderful, times were great, comfortable room, price was reasonable. nothing
The beds are awesome. I can't recall ever staying in a hotel and the bed being more comfortable than my own bed at home. The location is also great because it is right across the street from the KOP mall. If you don't mind crossing huge intersections, you could easily walk to the mall from there. The breakfast was also really nice, but it was a VERY long walk from the room and difficult to find. We would have been better off getting in the car and driving to the breakfast area considering the amount of time it took and the twists and turns it took to get there. I know this is an older hotel, but seriously - how is there no elevator?? It's clear renovations have been done, but one of those should have been adding an elevator to the older end of the hotel. As we were leaving, we noticed one on the newer end, but in the amount of time it takes to load everything on a cart and drag it to that elevator, we were better off carrying it up and down the stairs ourselves. Lugging all of that up the stairs was a huge disappointment and would definitely cause me to find another hotel if we stayed in that area again.
Beautiful, clean rooms. Beds were very comfortable. Bathroom was roomy and clean. Location had a few shops. Only about 20-30mins from downtown Philly. Free breakfast had average selection. Nothing to write home about.
The hotel was well kept, the staff was friendly. Great place to stay, excellent value
One of the better complimentary breakfasts in this price range. Great access to KOP mall. Room was clean and checking in staff were excellent. Just a bit more soundproofing needed to completely block hallway and upstairs toilet flush noises, still able to get a great nights
Great location right across from King of Prussia mall. Decent breakfast included Wifi was surprisingly reliable
The walls are very thin. Heard doors open and closing all night long.
The hotel was very nice and the people were very friendly. I was there for the Devon horse show so we did not get to spend much time at the hotel.
The location of the hotel and the fine breakfast the next morning made our stay a pleasure.
My deal was for a King bed and I ended up with 2 queens. There was no change.
I like the location and the hotel was nice enough. Nice bathroom. Elevators seemed to make noise and seems old. no indoor pool even thought the pics that I scrolled through showed a beautiful indoor pool and was hoping to enjoy that with my two daughters. I also booked two queen beds and when I checked in they said they saw that I made a "request" for two queens but could only give me a king with a pull out sofa. That was NOT a request that is what I booked. I would not have chosen this hotel if only a king was available. I was visiting my daughter that is attending Bryn Mawr College. The attendant at the desk was nice and gave us complimentary breakfast coupons. I did use them but wasn't planning on having breakfast at the hotel because my daughter is also vegan. The only thing she can really eat there is fruit and there was some soy milk out so she was going to have a bowl of cereal. When she went to pour the soy milk it was frozen!! The server was able to come up with more from the back. This was really NOT the experience I expected but made the best of it. I plan on traveling to this area several times a year. Not sure I will give this hotel another chance. There are many choices.
The room #310 smelled like cigarette smoke. And the people next door to me were drunk and talking loudly, screaming, singing for three hours in the evening. Very obnoxious. Not your fault.
The room and hotel were very clean! The curtains on each side of the window were only there for decoration. They didn't actually close. This was a problem because the light from the parking lot was directly in front of the window, which made it hard to sleep.
We used the room as a base camp for the seminar and award banquet on Friday night. We intended to stay over but with ask the snow we decided to return home after the banquet. It served its purpose well. I hate sliding doors, no privacy, very embarrassing and uncomfortable
The location Room condition: chair had a large stain and the stuffing was coming out; bedskirt was covered with lint "balls": needed to ask for glasses two days: bedspread was pulled back but bed was never "made", fitted bottom sheet was never totally covering the mattress: clean towels were there but at the same time the soiled towels were left on the floor: Would not stay there again.
Rooms not available at checkin. Casino way too smoky
Location is great. Generally clean room. For the price, it was good, but have stayed in other area hotels for similar price and had better accommodations and amenities in room and at the property. Bed was very uncomfortable.
Convenient for the sports show we were going to and that's about all. Restaurant was fairly good. No window in room, skimpy toiletries, lumpy uncomfortable bed, very noisy room near the elevator. Also, could hear through the walls.
The room was very nice. The food was delicious. The atmosphere was romantic. Loved gambling. Lost card and would very much love to get it back or a duplicate sent to my home 110 Clear Creek Drive Bear, DE 19701 This would be Greatly appreciated. Thank you in advance for your cooperation. Please have a great day. Sincerely, Delores McNeill The travel to the nearest restaurant. No smoking in Bedrooms.
Modern large comfortable rooms.
The location was convenient for us. The hotel smelled of cigarettes as soon as we walked into the lobby but the room did not. The room was fine other than the pillows were kinda banged up as old. The room needed more outlets to charge devices
Great price and location Carpet is dirty, staff was nice but answered the phone while I was checking in, free breakfast was horrible.
Great location. Very comfortable. A/C was not very cold. Small breakfast.
NoThing Very noisy skit of truckers. Very dirty, used a towel to wipe my face and it smelled like throw up. Offer maker broke but still in the room. Soap messed up my skin. Horrible experience and will never go back. The towel smelling like throw up is enough to say that with co idence
Good sized room. Everything worked as it should. Lots of noise- there must have been a dog show in the area and even though I didn't see any dogs inside the hotel, they were outside and barking all night long. Many of the guests appeared to be part of the dog show. Probably not an issue other times. Also the plumbing made strange sounds. The bedding in my non-smoking room smelled like smoke and I had to spray everything down with Febreze.
The only thing I liked was the fitness room. There were a few good pieces of equipment. The whole place smells bad. There were two bums in the downstairs I noticed when I first came in. One of them was there the next morning eating at the "breakfast". If you're going to let them in, I don't see anything wrong with it... but either put them in a room or somewhere where the guests aren't walking around. The location sucks. There's a disgusting German-American restaurant within walking distance. There's a McDonald's behind that. If you want to run across the highway, you can risk it for some what looked to be average American style food. The breakfast was offensive. The oatmeal bin was full of some disgusting concoction. I put the ladle in and pulled out lumpy, bulky, hard... something. The "oatmeal" was like a rock. There's no way you can eat that. There was some loose bread. There was frosted flakes and raisin bran cereal. The coffee was horrific. All along that bum was walking around. The room was very dark and depressing. This place is nasty, go somewhere else.
Clean convenient and comfortable at a reasonable price Breakfast area was a bit congested on the Sunday morning that we were there....could use a few more tables.
Clean bed My staying hotel included breakfast but when I checked in hotel they never mention it. Which I paid for it. Also this hotel did not provide bath tub.
It was great clean and quiet
The comfortable room, and helpful staff Bathroom needs updating
Clean, friendly staff, excellent service
pool and hot tub food too expensive
location, property, rooms, breakfast buffet (monday - saturday) staff ignored us. card key broken, told to wait for manager. never show. eventually got keys, told manager would call, never did, empty liquor bottle under bed in room, old coffee cups left in room.
Breakfast that was included was very good. Staff very friendly.
Manager was pleasant. No help with luggage at checkin, have a bad back and was in a visible back brace. Room was prepaid. Was asked for credit card at checkin and my personal checking account was charged for 2 days. Was out during the day, could only speak with evening staff. The 1st person said she would call me back about it and never did. Next night, I was told that only the manager could fix it and was not able to do this until check out. The charge was for $265. Lucky that it did not cause me to go into overdraft. It was not removed until the day after I returned home. No refrigerator or microwave in the room. Food in their restaurant was very overpriced. Staff at check in were snobby and indifferent. Room was over priced, wet carpet and night table beside the bed. Sheets were changed only once in 5 days. Bathroom had a mildew smell. Air conditioning unit was very loud. Room was at the end of a very long hall. Not great for someone with a bad back.
Had stayed here previously and don't remember the A/C problem and chose to go back again. I'd probably go return. Air conditioner noisy and cycled all night waking me up. It blew across the bed...when it was running, too cool, so had to cover up. After it stopped, it was too hot, had to kick off covers. Finally at 2am I got up and turned it off! It was not a good night's sleep! Minor problem, only one of the two elevators was running making wait time very long. Heard many complaints from fellow riders about how long they had to wait and how crowded it was once the elevator stopped.
Ac was loud, the door handle was not working properly
Decent hotel. Clean decent rooms. Staff was pleasant. Youth hockey convention....kids running through halls yelling and screaming. Had to complain twice once when we got there and another time overnight.
They claim the booking should not have happened. I had to drive 20 miles to find a hotel at midnight. I expect a credit James ashton
No major problems with anything. Room, facilities, food were all fine for my purpose (business) for a 1-day stay. I was surprised that there were no snacks and a very limited selection of drinks in the Concierge Lounge during the day.
Cleanliness, comfortable beds, library
Nice gym/pool/hot tub to relax. My friends and I stayed in 3 rooms. I was charged for parking and internet when the other rooms were not. Very unfair and tricky staff at the front desk.
The lobby staff was very professional and attentive.
Incredible value for the money. Would be a great place to use by a family for a Philly vacation (if you have a car) or a long-term business traveler. Bed was very comfortable, loved the kitchenette, bathroom was nice and big. The breakfast was way above standard, and staff were friendly. I would definitely stay there again. Nothing.
This hotel has full suites, so each room has a kitchen, living room, bedroom, and full bathroom. They are very spacious and would be perfect for a family. Everything was very clean and fairly new. They have a free full breakfast every morning. The quality of the hotel is still that of a 3.5 star hotel - it isn't a luxury hotel. - but the rate was absolutely incredible for what is offered and the service is excellent.
engineers are responsive people!thank you for the way you do,the stuff on the front desk and shuttle drivers are doin' great.tnx for your attitude troubles with hot water availability air conditioner sounds like a jet plane) do not use the taxi services they call on the front desk(strange and rude behaviour(
Room service had good food The walk to the casino was very long the restaurant s on site were very poor.
Loved the room and the bed was so soft! I think they sold us on what new bed we want! Didn't like the pull out handle to turn the water on. Strange.
Bed was comfortable No signs stating when the pool and jacuzzi closed. Front desk was rude when asked about the shuttle services. Lack of courtesy, dog down the hall in a room barked all night
Everything!!! I didn't stay longer
This hotel was very clean and comfy. Location was great. Perfect for a weekend getaway. Our only complaint is the shower door, or lack of. Looks nice but since it was very cold outside, we couldn't get the heat to stay in the room, it made for a cold shower. We put towel at the door so the cold air would quit coming in from the hallway and by the time we went to sleep it had warmed up.
Nice hotel, with very comfortable rooms WiFi was not free
Clean, close to mall
Amazing, friendly service. Spotless. Great value for the price. Great breakfast buffet. nothing
I did not like any thing I did not like any thing about the hotel I had my kids with me and the website says you a have witch you do but it was not open and I had some very upset kids and that is one reason why I picked the hotel I will never stay at the hotel and that is very sad because I will be coming to Harleysville on a regular bases.
Room was clean but not immaculate & had a nice bar with good music. Front desk person was helpful. Room was starting to look a touch warn
Bargain for the cost, especially considering we stayed on a holiday weekend. Location is only 15-20 minutes from the Philadelphia Zoo, which we appreciated. Breakfast was tasty and main food items changed daily in our 3-day stay.
The hotel was well maintained, clean and comfortable. The staff was friendly and the complimentary breakfast was very good. Only negative was the noise from the local interstate not far outside our hotel room window.
Clean and comfortable. The staff give misinformation which reflect the lack of training received from managers. When issues arise due to the incorrect information provided by staff, the customer is liable for paying in full. They should be honest and take responsibility for their errors, but they dont. The hotel is not accessible as stated.
I just enjoyed my time spent here with family. The pool was fun. We went about 4 times that weekend we were there. Not many people in there. Breakfast was delicious and hot. We had a problem with the bathtub and called many times. The building guy came once but no one word from anyone else all weekend.
The price and cleaniness of the room! The staff was awesome! The breakfast could have been better. The only good thing was the Belgian waffles!!!
We have stayed here before and they have remodeled since. Very tasteful decor. The rooms are large and the beds are awesome. The staff is always friendly and accommodating. We love that they had coffee, snacks and wine available throughout the day. The cookies were delicious.
Decent hotel if the staff cared. When we were trying to sleep there was a party on the floor. Called security and they did nothing. Then we called the police and they did nothing as well.
I did not like any of this hotel. I didn't like the double booked wedding, I didn't like the loud annoying drunk crazy atmosphere at 12:30, I didn't like the clueless and non helpful desk attendants. I did not like it here. The front desk was useless and had no idea how to handle themselves.
warm cookies in lobby The breakfast was not complimentary. The chef and omelets to order is a nice touch, but should be an option.
Best hotel I've ever stayed at. Best staff, best amentities. Amazing breakfast. absolutely nothing.
The rooms where very clean and the staff was very hospitable and friendly. The continual breakfast was fantastic. My overall experience was truly remarkable.
The staff was friendly and helpful. The hotel seemed to be relatively new and clean. Check in and out was very quick. The vending machines did not work properly. Not all baked items on the breakfast were fresh. Commercial properties were limited to a car dealerships, financial and one quick stop with gas in the immediate area.
Typical good quality Hampton inn. Smallish TV, although it was a flat panel Samsung. The remote worked well. Typical limited channel selection.
Excellent staff and beautiful facility! A real deal for the money! Breakfasts were outstanding. Would recommend to everyone.
Very clean, staff was friendly and helpful, the room was spacious and very nice. The bed was a bit uncomfortable.
The staff were so personable and friendly. They went out of their way to accommodate every issue. Exceptional service, great coffee/tea bar,comfortable surroundings, and convenient inter-net access. Met every need, and made it as close to home as possible. Kudos to Jessica, Les, and Chris, they were a joy to meet and very special people !!! A very enjoyable stay experience, my choice for every visit I make to my old home area. No issues.
Very clean hotel, nice hot breakfast, big pool.
Great price, close proximity to shopping, dining and major highways, very clean and friendly staff!
Rooms were very well appointed and extremely clean. Staff was helpful and pleasant.
Hotel was very clean and rooms were spacious.