Restaurant seems to be an understaffed afterthought; trying for efficiency at the cost of customer service. A few staff were helpful at the desk and food service; but they were seriously overstretched.
4 stars
Best Western London Heathrow Ariel Hotel
Photos of Best Western London Heathrow Ariel Hotel
Overview
Just a 10-minute car trip from London Heathrow Airport, Best Western London Heathrow Ariel Hotel offers convenient and contemporary accommodation. This cosy property is ideally situated in Hillingdon.
A variety of premium services are available for guests of Best Western London Heathrow Ariel Hotel, like 24-hour room service and a currency exchange. Airport transfers, a laundry service and a dry cleaning service are available upon request.
The modern rooms at the hotel are air-conditioned and include a mini bar, a flat-screen TV and movies-on-demand. Each includes free tea and coffee making facilities and a private bathroom.
The hotel's in-house restaurant, Junction, is a popular place to have a meal. Each evening, guests can enjoy a drink in the cozy lounge bar.
Best Western London Heathrow Ariel Hotel is within a 30-minute walk of Heathrow Airport Central Bus Station. The multilingual staff will also be glad to share local knowledge and help organize sightseeing itineraries.
Latest deals for Best Western London Heathrow Ariel Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Best Western London Heathrow Ariel Hotel
- Adults only
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Kettle
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Increased accessibility
- Adults only
- Elevator
- No smoking
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Parking and transportation
- Parking
- Airport shuttle
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
General
- Soundproof rooms
- Storage available
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Reviews of Best Western London Heathrow Ariel Hotel
7.2
Good
2400 verified ratings
Wonderful
754
Very good
405
Good
558
Okay
237
Fair
195
Mediocre
106
Poor
145
Summary of reviews
Guests say
Guests generally appreciated the cleanliness of the hotel and the friendly service provided by the staff. However, many expressed dissatisfaction with the room size, describing it as too small and outdated, which negatively impacted their overall experience.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.2 out of 10
1613 reviews
8.2 out of 10
42 reviews
6.8 out of 10
25 reviews
6.5 out of 10
6 reviews
All reviews
Pros (+) basic.
Cons (-) gold memeber, got smallest room possible+ most remote from elevator and stairs. it seems like they really made an effort to do as minimum as possible to have me as a returning customer
Pros (+) Staff were superb. Location is ideal - it is an airport hotel!
Pros (+) Proximity to Heathrow
Cons (-) Room too small
Pros (+) proximity to airport
Cons (-) restaurant staff was rude
Pros (+) The staff was friendly and efficient. We had an overnight and then an afternoon flight so we decided to venture out to Windsor Castle. Paige was very helpful and cheerful about storing our bags and giving us directions.
Cons (-) The room was fine but wifi would have been nice for checking into flights, etc. Definitely an aging facility but if you can get a cheap rate, it does the job. The water was scalding hot almost instantly, so if you're travelling with children, be very careful!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the pros of staying at Best Western London Heathrow Ariel Hotel?
Guests have highlighted the helpful and friendly staff, great comfy beds, and clean rooms as some of the positive aspects of their stay.
What are the cons of staying at Best Western London Heathrow Ariel Hotel?
Some guests have mentioned that the room was too small and that the hotel did not meet their expectations in terms of the room size and shuttle service.
What can I expect from the hotel's dining options?
The hotel offers a variety of food options with a good variety of food and a decent buffet. However, some guests have suggested that the menu for meals could be improved.
What are the transportation options available at the hotel?
The hotel provides parking and an airport shuttle service for an additional charge. However, some guests have mentioned that the shuttle service can be expensive.
When is the best time to visit Best Western London Heathrow Ariel Hotel?
The hotel is ideal for a one-night transit near the airport, making it convenient for travelers with early or late flights. However, it's worth noting that the hotel can get busy, especially during peak travel seasons.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Size
Several guests mentioned that the rooms were small, so if space is a priority, consider upgrading to a larger room or suite.
Check Shuttle Options
While the hotel is close to the airport, the shuttle service is not free, and guests have found it expensive. Consider exploring alternative transportation options such as public buses for cost savings.
Request Room Assistance
If you encounter any issues with room features, such as difficulty opening windows, don't hesitate to ask for assistance from the staff.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like the London Motor Museum and Botanic Gardens for some off-site exploration.
Dining Options
While the hotel's restaurant is popular, some guests found the menu limited. Consider exploring nearby dining options or requesting recommendations from the staff.
Noise Considerations
Some guests found the rooms to be noisy, so if you're a light sleeper, consider bringing earplugs or requesting a quieter room location.
Transportation Tips
If you plan to use the shuttle service, be prepared for potential delays and consider the option of taking a taxi for a more reliable and efficient transfer to the airport.
Accessibility Features
The hotel offers increased accessibility, making it a suitable choice for guests with mobility needs. Consider confirming specific accessibility features with the hotel staff before booking.
Check for Room Upgrades
Some guests were pleasantly surprised by room upgrades upon arrival. It may be worth inquiring about upgrade options during the booking process or at check-in.
Consider Alternative Transport
If the hotel's shuttle service does not meet your expectations, consider using public transportation options like the 285 bus for a potentially faster and more cost-effective transfer to the airport.
Location
118 Bath Road, Hayes, UB3 5AJ
What's nearby
- London Motor Museum1.5 mi
- Barrah Hall Park2.6 mi
- Botanic Gardens2.8 mi
- Beck Theatre2.8 mi
- Rosedale Park2.9 mi
- Hayes End Community Park3 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western London Heathrow Ariel Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
February | June | $103 | $104 |
Cheapest month to stay with an average 41% drop in price. | Most expensive month to stay with an average 27% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Best Western London Heathrow Ariel Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western London Heathrow Ariel Hotel
FAQs when booking at Best Western London Heathrow Ariel Hotel
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in HayesMost recommended
See most recommended stays in HayesGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.7 | 2.4 mi | London Heathrow | 1.2 mi |
Everything you need to know for your stay in Hayes
Complete your trip
Popular destinations