Holiday Inn London - Heathrow Ariel

Pros: proximity to airport

Cons: restaurant staff was rude

Pros: Location: It's a free public bus ride from Heathrow on several bus routes (e.g., 285, 105, 111). Harlington Corner is the closest stop, but there are a few other bus stops (depending on which line you take) that are within 300 m. Ask at the front desk for the full list of buses that are free from the hotel to the airport (or read the route signs on the poles at the Heathrow Central bus stop). The 285 goes 24/7 and there's also a night bus that goes from Heathrow to the hotel for the later hours. That being said, there are many hotels that are within a short free bus ride from the airport. The cons definitely outweighed this pro and I wouldn't stay here again!

Cons: Service: They messed up our reservation and not even the manager could figure out how to fix it within their computer system. I checked in late at night (a little after 11 pm) and had to wait there for about 45 minutes until they could book a proper room for me. I kindly asked if they could give me a room to go to while they figure out how to complete the booking in their system (it was late and I was exhausted after travel), and the On Duty Manager snapped at me and told me to just be patient. Cleanliness: The bathtub drain was clogged and there was hair all over the tub! Appearance: The hotel is aging and hasn't been maintained very well.

problem with the linens

Pros: Location, price & ease of check-in

Cons: The bed linens were washed or treated in a toxic substance which made it difficult to breathe hence difficult to sleep. Front desk staff were clueless and had no options of allergy-free linens.