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Staff in bar and at breakfast were particularly pleasant, friendly and helpful. Rooms were comfortable and nicely decorated. Housekeeping was good and maids were friendly too. Could do with mini-bar and bathrobes in the room they are treats when you are in a hotel! Reception service was okay but not as friendly as other staff.
Really comfortable rooms. Lovely surroundings. Friendly and helpful staff. Great location within 10minute walking distance of Railway station. Parking available. Had evening meal, tasteless. Presented well but unable to eat it. Had breakfast and again unable to eat it, tasteless. I would recommend the hotel for above reasons but I wouldn't recommend the food.
Helpfull staff Unfortunately the room we had was very cold, too small a radiator and not enough blankets on beds. this was rectified by staff. Duvets would be an improvement.
Staff were friendly enough, room clean and tidy. Cold, cold, cold. Theroomm was cold. We weer told that heating doesnt come on until 4pm!1 Even when it came on not very warm. Tepid, not hot, water.
the receptionist was really nice, the rooms were nice the food wasn't that nice and some of the staff at the bar etc weren't very helpful and didn't offer things like knives and forks
Your staff were most helpful, particularly the lady at the reception desk. My first stay both memorable and excellent value. Absolutely nothing disliked.
Friendliness of the staff,and nothing seemed too much trouble.
price of the wireless network
The decor of the hotel The beds were a little small. Usually in hotels there is a king size bed. Also the beds seemed to make quite a bit of noise!
Very Helpful and friendly reception staff. Restraunt staff very attentive
Basic room, but good value for money I paid for the breakfast for my wife and I, as the young lady had charged my account for them. However I was informed that night, when I got home, by Steve and Mandy (it was their engagement party in the function room the night before, thus the overnight stay) that the manager had agreed to include the breakfasts in our room rate of £35.00. Perhaps your young lady in the morning had not realised? Can you check up on this one and report back - thanks
Bedroom had lounge area Check out after breakfast on morning of departure was not good. Staff couldn't access computorised details of previous nights meal or issue a VAT receipt
Food was acceptable, staff very helpful room was poorly equipped, no remote on television, light did not work in bathroom
Price Rooms clearly need updating and a good clean but to be honest you can't expect too much for the price
Good service in all areas. Allocated ground floor bedroom in stable block. Room OK but very noisy from rooms above. Woken at 05.00 and noisy from then on.
We were originally in a smaller room but were upgraded at no extra cost. The rooms was clean and plenty of space. Some of the decor is rather old fashioned though.
Food was quite good and reasonably priced. We found that the hotel was not up to standard. No glasses in bathroom. No remote control for TV. No decent chair to sit on whilst in room. Central heating radiator was not in use but we were given a small electric heater. Carpet did not look very clean.The staff room or office was immediately next door to our room with only a partition wall between them; hence we could hear everything they were saying and doing. Very annoying late at night and being woken up by the banging Etc. If we could hear them, then they probably would have been able to hear us.
The staff were excellent. Very helpful when we were delayed and could not get there by the allocated check in time The place is desperately in need of refurbishment, this is not a complaint, as we enjoyed our stay despite that.
The food in the evening was good , staff friendly. The room was dirty, taps you could not turn off, black mould everywhere,cracked wash basin, chipped shower tray, dirty carpets,I could go on and on, will never stay here again. What more can I say?
the room was seperate from the pub itself, the staff were very helpful too
Polite, happy & welcoming staff - outstanding value for money
Relaxed, friendly staff. The overall facilities looked pretty good, although I didn't use any of them. Overall design seemed a bit odd with the car park at the back and side, but the reception area at the front with no indication in the car park that that was where it was. Also considering the size and style of hotel it should get some proper real ale in the bar.
Pool & spa
Being able to work straight from the door of the hotel. The spa, when we were allowed to use it. No heater in our room. No where to sit except the bed in delux room, so we could not really visit our grandparents room. no lift. Our children (11 and 13) were not allowed in the pool when we wanted to go. No lift. No spin drier for costumes in the spa,so because our radiator was broken we had to put on cold wet costumes. a la cart restaurant was not open, and the bar food was chip orientated and the acoustics were terrible. No where comfortable to sit in the bar while waiting for our table. Insanely complicated billing.
Breakfast - which was very good Very dirty windows (frames mouldy!) and cold veg with bar meal
excellent rooms , great spa , food in the restaurant was out of this world ( gordon ramsay paying a visit ? ) , many compliments to the chef , excellent value for money , will visit again A1++++ if there was one slight gripe , it was having to queue for breakfast ? couldnt quite work out why such a well run hotel would run short of tables ?
Breakfast Room booked 6 days before was not available, I was put in a twin room when I had boooked a double. Teir website claimed to have a refurbished hotel, my room was old and dirty and definitely not refurbished.
Although the hotel is 'tired' if you can get it for a cheap pirice you can get hotel services and facilities for Premier Inn costs. Food was good and at a reasonable price. As with many of the other reviews the hotel is in need of a revamp. Everything feels a little worn and outdated so don't book for a romantic weekend. It is fine for business if you arrive late and just need the convenience of a hotel.
Clean rooms and good food in restaraunt.
since the new owners have been in place the food presentation and quality were excellent. up date the rooms next!
Efficient reception, large clean room, excellent meal Touch of mould in shower, offer of free bottle of wine with meal rather hidden away
Location, cleanliness, size of room Breakfast service on Sunday was shocking. Repeated orders, uncleared table, slow service - 1 hour for breakfast!
The friendliness of the hotel staff; they were very helpful at the front desk.
Clean, welcoming, efficient and friendly staff. Good size room although bed a little uncomfortable but extremely large.
Both hotel , and room were exceptional and of the highest standard. Thankyou for a wonderful stay
Room very small also noisy and hot
Helpful staff Very noisy on Friday and Saturday nights, because of discos which continued to 12.30 and 12.00 respectively.
breakfast excellent shower leaked and was mouldy
Friendly staff, and good food.
The selection of TV channels was excellent (all the SKY sports channel). The breakfast was also excellent.
Good room and staff, great food. Roudy group of men moved from private function room into hotel bar around 10pm. Took over the previously quiet comfy bar and some loud foul 'F' words used. Other customer was complaining to reception as we chose to leave, so don't know how staff handled the situation.
Newly kitted out and refurbished, with excellent staff and very good location, the beds were superb! Nothing, all of it was perfect!
Good atmosphere,comfortable,large rooms,pleasant staff,excellent breakfast. rooms on the front of the hotel suffer from road noise.
Staff very attentive, as it was my first stay I was taken to my room and shown the breakfast room, bar and restaurant areas on the way. The food was excellent and there was a good choice. Free Wi-fi in bedroom.
Very pleasant surroundings. Rooms were very comfortable felt more like home than a hotel room which can often seem cold and univiting Room was a little cold heat wise especially the bathroom
The room was exceptionally clean. The waiting time for the evening meal.
Staff were excellent - could not have been more helpful. Room was beautiful, bathroom was great with lovely complimentary shampoos etc plus nice range of teas and coffee. Hotel itself was full of character and olde world granduer.
wireless internet advertised but 'broken' - hasn't been working for a while according to the receptionist. The terrible noise from the two functions going on the hotel which made it impossible to go to sleep before midnight.
A nice comfortable, old fashioned hotel.
Nice Enviroment and ambience, Friendly Staff None
welcoming and helpful landlady
A truley personalised service by the owner and a quality breakfast
I liked the cleanliness and the comfortable beds. The room was also large with a good sized bathroom. I also liked the provision of nice shower gel, soap, biscuits, coffee and tea.
Lots of room..big bathroom..warm.good service.good car park..best guest house we have ever stayed in. Nothing
I enjoyed my one night stay
within walking distance of town centre and plenty of car park space
staff were there but not in your face
Tha bathroom was very light and it was good to be the only people in the hotel. The bed was comfortable and the rooms werre warm. The room was quite dark in the daytime and there was no view and no armchair (nor any chair). It had no bath. It was small compared to overseas hotel rooms but not compared with other British. The teamaker needed a power point but this was hard to reach and other items had to be unplugged. Not enough table space.
Clean & tidy room. Comfortable beds. good breakfast Owner complained that there was eye make up stains on towles. I felt very uncomfortable after this.
Very clean and friendly place, Graham couldn't be more helpful and dealt with my dietary needs wonderfully (I am a celiac). Lovely dining room, excellent bedroom and really liked the shower None
We appreciated the extremely warm welcome, especially since we had driven from Scotland and were on the deadline timed for arrival and checking in. We were welcomed with a lovely cup of tea and help to get our luggage out of the car and into the guest house. Wonderful especially when you are tired. There was not anything we did not like and would certainly use this hotel again.
The hospitality and the warmth of the host. He was absolutely delightful and most accomodating. The atmosphere was so relaxing and refreshing. The breakfast was great. The host truly personalized our stay and requests to suit our taste. A wonderful bed and breakfast setting and perfect for our tour of Epworth and the history of John Wesley and Methodism.
Best breakfast this side of Scunthorpe!