Overview

Hotel zum Pfalzgrafen

Kettengasse 21, 69117 Heidelberg, Baden-Wurttemberg, Germany
+49 6221 53 610

$77+

Overall guest ratings

7.4/10 Good
Based on 1,309 reviews

Review highlights

  • 9.0
  • 8.8
  • 4.2
  • 3.8

Good to know

  • Near city centre

Nearby

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    Amenities

    • Internet
    • No smoking
    • Express check out
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
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    Reviews

    Guest reviews of Hotel zum Pfalzgrafen

    Overall Rating

    7.4 Good
    Based on 1,309 reviews
    • 9.0 "World class service."
      9.1 "91% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      8.0 "Housekeeping was great, according to 80%."
    • 8.8 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      9.1 "91% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.9 "89% liked the proximity to shopping."
      8.8 "Near to public transport, according to 88%."
    • 7.1 "Good breakfast."
    • 5.3 "Average cleanliness."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 4.2 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 3.8 "Disappointing food."
      1.9 "81% found the side dishes unedible."
    • 3.7 "Rooms are not good."
      1.1 "89% said rooms were small."
      5.0 "Only 50% said rooms were clean enough."
      2.5 "75% complained about the bathroom."
      3.9 "61% didn't like the uncomfortable beds."
      0.7 "93% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      1.5 "85% found problems with the furniture."
      0.6 "94% criticized the small bathroom."
      2.3 "77% said the bathroom was dirty."
      1.5 "85% had problems with the shower."
      3.9 "Air conditioning was criticized by 61%."
      2.9 "71% thought the tv was sub-standard."
    • 3.2 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      3.9 "61% didn't like the uncomfortable beds."
      0.6 "94% criticized the small bathroom."
      3.9 "Air conditioning was criticized by 61%."
    • 3.1 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      2.0 "80% criticized the plain hotel."
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    Overall Rating

    7.2 Good
    Based on 811 reviews
    • 9.0 "World class service."
      9.2 "92% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
    • 8.7 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      9.3 "93% liked the proximity to sightseeing."
    • 6.9 "Breakfast is mediocre."
    • 5.2 "Average cleanliness."
    • 3.7 "Disappointing food."
      1.9 "81% found the side dishes unedible."
    • 3.4 "Rooms are not good."
      0.8 "92% said rooms were small."
      4.8 "52% said rooms were dirty."
      2.3 "77% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      1.2 "88% found problems with the furniture."
      1.7 "For 83%, the rooms looked old."
      1.2 "88% had problems with the shower."
      0.4 "96% criticized the small bathroom."
      3.9 "Air conditioning was criticized by 61%."
      2.3 "77% said the bathroom was dirty."
    • 3.1 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      4.3 "57% didn't like the uncomfortable beds."
      0.4 "96% criticized the small bathroom."
      3.9 "Air conditioning was criticized by 61%."
    • 3.0 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
    • 2.0 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall Rating

    7.6 Good
    Based on 287 reviews
    • 9.0 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.9 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 5.1 "Average cleanliness."
    • 4.1 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
    • 4.1 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      1.7 "83% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      4.8 "52% said rooms were dirty."
      1.4 "For 86%, the rooms looked old."
      0.9 "91% thought they were poorly maintained."
      0.8 "92% criticized the small bathroom."
    • 3.8 "Disappointing food."
    • 3.5 "Not very comfortable."
      5.0 "For only 50%, the noise level was all right."
      1.7 "83% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      0.8 "92% criticized the small bathroom."
    • 3.1 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
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    Overall Rating

    7.4 Good
    Based on 209 reviews
    • 9.1 "World class service."
      9.3 "93% found the staff to be very friendly."
    • 9.1 "Terrific location."
    • 7.4 "Good breakfast."
    • 5.2 "Average cleanliness."
    • 4.2 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 3.4 "Rooms are not good."
      1.0 "90% said rooms were small."
      4.6 "54% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      3.6 "64% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
    • 3.1 "Quite uncomfortable."
      1.0 "90% said rooms were small."
      3.6 "64% didn't like the uncomfortable beds."
    • 2.9 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
    • 2.4 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Near city centre"
    data provided by TrustYou

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