Berghotel Hinterstoder

The food was fine. The rate included breakfast and dinner. The hotel is on a very strategic place. In the middle of all ski slopes, so the access is fine. Receptionist - very kind lady, she explained everything.

Restaurant staff - Slovak lady was very helpful and kind. But the young guy working with her - by mistake they moved us to the table for 2 (instead of the table dedicated for us) person and we were 4. I understood it over the dinner, but we had to sit by this tiny table in the morning again. Even when our dedicated table was empty. I tried to ask for a change, but the waiter said that the smaller table is already prepared for us. After a while two people came and sit by the table where we should sit. Bar staff - there was just one guy, who really did not understand English at all. The bar was quite full and it is not easy to serve everybody at once, but he did not have a clue, what brands he can offer (I had to show him Bailey's as he did not understand, what I want to order) After we asked for ice and another round, he told us, that we did not finished the first round yet and he brought the ice on the plastic spoon... Toboggan sled - free for use for hotel guests. Nice, but half of the sleds were damaged, my friend teared his jacket over one of the naked screws and nails. Just to make myself clear as I do not see myself as a major complainer - I did not expect any luxury, but for the price paid I expected at least some reasonable standard. The hotel clearly counts on the strategic geographical position, but the behaviour and services it offers are on the level of the classic 3* hotel. It is a pity, because if they will change few things, it could be a perfect place to stay.