Sherwood Residence

some reception staff showed cold attitude and not very friendly. I asked if can borrow charger, he told me they don't provide, I can buy them outside, not expensive. For all the other 4 hotels we stayed can provide charger, but not here, and I didn't care about how much I spend for the charger just for convenience to borrow. This hotel provides shuttle bus to some places, me and my kid and parents took the shuttle bus to market, and told the driver will take the bus back to hotel for the next session on the time table, then we back to the waiting spot 10 mins earlier, then waited 20 mins no bus showed up. I called hotel then they told me the bus driver didn't see anyone and back to hotel already. We were waiting exactly the pick up spot under the sunshine for that long then for nothing. Then I was upset reception said we can take taxi back then they give me the money back. No one really care about the 2-3 dollar taxi fee but if you provide the service, at least you need to do pick up, not influence the travel feeling of guests and wasting our time. Will not back to this hotel again. Many other options in Ho Chi Ming city.