Stay Hotel Waikiki

2Poor

trr, Nov 2023

Bed bugs, roach traps, balcony with no chairs, tiny hostel size beds None of the TVs work. $17 per day amenity fee that was not disclosed

6Okay

Anonymous, Jan 2023

Superb central location in Waikiki. Housecleaning service every day. Convenient Internet kiosks for guest to use in the lobby. Free Keurig coffee for you all day in the lobby. Note that the small rooms are hostel-like--there's no room for a table nor a chair. Nor much space to put your toiletries.

9.1Wonderful

Abigail, Mar 2018

Pros. Great location, staff friendly and coffee all day

Cons. Nothing, except futton uncomfortable....

6.5Okay

Phil, Jan 2018

Pros. Great location

Cons. Small rooom and bathroom

9.4Wonderful

Anonymous, Nov 2017

Pros. The staff was very friendly and helpful. Facilities were clean. Overall, a great value for the money.

Cons. Wifi was very slow. Don't plan on streaming any video during your stay. And if you have to do any work remotely, and need a good connection, this is probably not the place. Wifi was fine for checking email, and basic web browsing. I ran a speed test and clocked 1MBPS.

4.5Mediocre

Anonymous, Jul 2017

Pros. The hotel staff were amazing and if you are there for Waikiki beach then the locale is perfect, but...

Cons. It was very hard to find, as there is nothing labling it and if you rent a car, expect to shell out an additional $20-30 for off site parking, as the hotel's parking is basically non-existant. The room was NOT clean. There was hair ALL across the walls in the bathroom, and not just in the shower. The walls are SUPER thin, so you hear EVERYTHING! This includes the people in the corridor, the street traffic, but most especially the bloody karaoke joint in the lobby. We could not sleep. Additionally, the bed bounced if you so much as moved a toe. Pay a little more and stay at the Hyatt across the street.

2.8Poor

Anonymous, Jan 2017

Pros. it location was OK

Cons. they claim to have parking, NOT! they only have 7 spaces on a first come first serve basis. the hotel pictures must be from another hotel, there are no photos that match the hotels, it is rundown, dirty, my room was so small my son and I had to take turns moving around and you had to leave the door open in the bathroom to use it. the sink was the size of a salad bowl. ridiculous!! the staff were rude, there is no place to park while you check in, and no where near the hotel to park for a reasonable fee. I'd never stay here again.

3.7Poor

Anonymous, Oct 2016

Pros. I really wanted to love this hotel. When you walk in the main floor is setup with several leather like couches, hammock chairs, LCD TV, 2 computers and printer, tea and coffee available all day with a modern look. Friendly faces at the counter doing their best. My low score reflects the several attempts I made to resolve issues on our week stay where the staff and management failed. (1) The staff seem ill prepared to answer questions about the area. It is my expectation that the hotel should have some ideas about the restaurants and attractions in their area. Many AIRBNB hosts have lists of places and instructions to get there. In our case we asked about a place 2 blocks and 7 minutes away (Marukame Udon restauarant) highly rated on Yelp. The two people could not figure out how to get there even thought they knew it was always busy. Ended up finding our way there. (2) When we used the shower for the first time we noticed the shower head was not fully turning on (RM 407 I believe). Hot water was going to the head and very little cold water. A third of the water flowed through the tap. We reported this 3 times to the front desk. The third time i went up to the room with maintenance person and demonstrated the issue. I was nicely told that they could not do anything about this. It was known by maintenance that the fixture were old. There was no concern that someone could get scalded from hot water. (3) Room cleaning service was poor. The sink and bathrub were never cleaned the week I was there. I ended up cleaning it myself as their were bits of paint flaking off and the sink was not draining correctly. As far as I could tell towels were changed, garbage were emptied and beds made. No change when i left sign out to clean. Finally I did ask twice to talk to a manager about my experience (first attempt 3 days before i left). No one contacted me. Our last day I got an e-mail asking for feedback. As a result I posted this review. I am disappointed that staff did not block this room so it could be repaired and provided another. My advice when booking here is that you fully inspect the room. I've never had to be this detailed before as I expect some common sense by the hotel. But in this case they are just filling rooms. Also keep in mind that you are behind the Hyatt and you will here all kinds of noise starting from 3-4 am. https://www.tripadvisor.ca/ShowUserReviews-g60982-d2385826-r430926391-Stay_Hotel_Waikiki-Honolulu_Oahu_Hawaii.html#

10Wonderful

Anonymous, Aug 2016

Pros. Great hotel, great location, clean

3.7Poor

Christopher, Jun 2016

Pros. Hotel had proximity to the beach.

Cons. I wouldn't have hated this place were it not misleadingly advertising. I HATE feeling like a hotel is trying to trick me, as I don't trust them afterwards. Our room was nothing like it was pictured. The mattresses were on the floor, the shower was falling apart, the room had no space to move, and the wifi didn't work. They tacked on fees for things we didn't use and refused to upgrade us to the room that was advertised, even after I offered to pay more for it. Won't stay again and can't recommend until they learn to advertise honestly.