Reliable Rental Agency
Pros: Over the years my wife and I have had positive experiences when renting from Dollar, and found more of the same for this last rental. The customer service agent was not pushing add-ons or a vehicle upgrade. Instead, she made recommendations based on our particular situation and needs (our car was in the shop for about a week for computer repairs). As long as Dollar has vehicles for rent at reasonable prices they will be at the top of our list for consideration.
Cons: There were some extraneous surface scratches on our vehicle that didn't bother us, but it was somewhat disconcerting that no one verified those blemishes at the time of checking out the vehicle. Without that verification by an employee, an unscrupulous agency might attempt to bill renters for the blemishes again and again without the renter having any documentation to show that the blemishes were pre-existing.