I was charged $98 for incidentals on credit card. I called to inquire and was told that I would be getting a return call. I am still waiting. I am trying to recover through credit card.
2 stars
Executive Residency by Best Western Philadelphia-WillowGrove
Photos of Executive Residency by Best Western Philadelphia-WillowGrove
Overview
Experience the epitome of comfort and convenience at Executive Residency by Best Western Philadelphia - Willow Grove. Embrace the warmth of a home away from home as you unwind in our well-appointed hotel, strategically located near Willow Grove, PA, with seamless access to central Philadelphia and the region's prime attractions, historical sites, and entertainment hubs. Positioned within easy reach of Naval Air Station Joint Reserve Base Willow Grove, Temple University Ambler Campus, and Fort Washington State Park, our hotel offers unparalleled accessibility. Indulge in the luxury of our thoughtfully designed suites, where you can retreat after a productive day of work or exploration. Immerse yourself in the coziness of plush bedding and enjoy the convenience of a full kitchen, complemented by modern amenities that cater to your every need. Complimentary Wi-Fi ensures you stay connected, while our on-site gym and laundry facilities add to the seamless experience. Whether you're embarking on a family getaway or a business trip, Executive Residency by Best Western provides all the essentials to create a home-like atmosphere. Our extended stay accommodations redefine comfort, ensuring your stay is characterized by relaxation and efficiency. At Executive Residency by Best Western Philadelphia - Willow Grove, we elevate the ordinary to extraordinary, making every stay better, never basic. Welcome to a new era of hospitality where sophistication meets comfort in every detail.
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Amenities at Executive Residency by Best Western Philadelphia-WillowGrove
- Fitness center
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Kitchen
- Wine glasses
- Dishwasher
- Microwave
- Stovetop
- Ice maker
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- 24hr front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Grocery deliveries
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Seating area
- Telephone
- Storage available
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Board games/puzzles
Parking and transportation
- Free parking
Outdoor
- Grill
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Executive Residency by Best Western Philadelphia-WillowGrove
7.0
Good
518 verified ratings
Wonderful
190
Very good
79
Good
83
Okay
30
Fair
38
Mediocre
20
Poor
78
Summary of reviews
Guests say
Guests reported significant issues with cleanliness and service, with many mentioning dirty rooms and a lack of basic amenities. However, some appreciated the value for the price and the friendly staff. The location was also noted positively by a few guests, but overall, the negative aspects seemed to dominate the reviews.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
7.2 out of 10
392 reviews
6.1 out of 10
46 reviews
6.9 out of 10
15 reviews
8 out of 10
1 review
7.6 out of 10
4 reviews
All reviews
Pros (+) Clean
Cons (-) Place is dated. Laundromat with breakfast area is a joke. Cant imagine buying or eating cereal in a room that smells totally of detergent. Give me a break.
Pros (+) Clean, comfortable, front desk very nice.
Cons (-) Breakfast was listed as being included on the reservation, after settling in at the hotel, I was advised that breakfast is NOT included, had not brought snacks/food for breakfast, since reservation had listed breakfast was included. Even just toast and butter with coffee, tea would been nice. To MANY DOGS. No restaurant within walking distance.
Pros (+) Room was fine. Free laundry facility and canteen was handy.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's amenities?
You can expect a range of amenities including a fitness center, laundry facilities, free parking, and a kitchen with a dishwasher, microwave, stovetop, and refrigerator.
Are there any nearby attractions worth visiting?
Yes, the Harold F. Pitcairn Wings of Freedom Museum and Graeme Park are both within a few miles of the hotel.
What are guests saying about the cleanliness of the hotel?
Guests have mentioned that the lobby was recently remodeled and very nice, the rooms were surface clean, and the bathrooms were newly renovated with a rainfall shower.
Is the hotel pet-friendly?
Yes, the hotel is pet-friendly, and pets are allowed on request with applicable charges.
When is the best time to visit the hotel?
The high season is in June, and the low season is in May, so you may want to plan your visit accordingly.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests reported issues with room cleanliness and odors, so it may be beneficial to inquire about the condition of specific rooms before booking.
Be Aware of Nearby Attractions
The hotel is conveniently located near the Harold F. Pitcairn Wings of Freedom Museum and Graeme Park, offering opportunities for local exploration.
Check for Construction Updates
Several guests mentioned ongoing renovations, so it's advisable to inquire about the current status and potential disruptions.
Inquire About Special Services
If you have specific needs or expectations, such as breakfast availability or room maintenance, it's recommended to confirm these details with the hotel staff before arrival.
Pet-Friendly Accommodation
The hotel allows pets, but it's important to check the specific policies and any associated charges in advance.
Be Mindful of Security Deposits
Some guests mentioned unexpected charges or security deposit issues, so it's advisable to clarify the hotel's policies regarding this matter.
Consider Noise Levels
Several guests noted issues with noise, so it may be helpful to request a room in a quieter area of the hotel.
Verify Smoking Policies
Despite being designated as a non-smoking hotel, some guests reported encountering strong odors related to smoking, so it's advisable to confirm the enforcement of non-smoking policies.
Inquire About Special Amenities
The hotel offers various amenities such as a fitness center, laundry facilities, and a kitchen in each room. It's recommended to confirm the availability and condition of these amenities before booking.
Be Aware of Surroundings
Some guests mentioned feeling uncomfortable due to the presence of loitering individuals, so it's advisable to be mindful of the surroundings when staying at the hotel.
Location
250 Business Center Drive, Horsham, PA 19044
What's nearby
- Harold F. Pitcairn Wings of Freedom Museum2.5 mi
- Graeme Park3.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Executive Residency by Best Western Philadelphia-WillowGrove
Low season | January |
|---|---|
High season | November |
Average price (weeknight) | $101 |
Average price (weekend night) | $123 |
When to book a room at Executive Residency by Best Western Philadelphia-WillowGrove
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | Trenton-Mercer |
Distance to airport | 19.3 mi |
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