Nice hotel and spacious room. My only complaint is the breakfast. Only have coffee and bough muffins and bars. I had to purchase my own juice. This needs to be much better!!!
Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
2 stars970 reviews
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2 guests, 1 room
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*Total includes estimated local taxes & fees payable on check out.
Amenities at Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
- Free Wi-Fi
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Pets allowed on request. Charges may apply.
- Laundry facilities
Reviews of Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
6.0
Okay
970 verified ratings
Wonderful
251
Very good
116
Good
128
Okay
81
Fair
101
Mediocre
68
Poor
225
Summary of reviews
Guests say
Guests frequently complained about poor cleanliness, broken elevators, lack of service, and accessibility issues, including construction mess and unhelpful staff. However, some guests appreciated the convenient location and found the rooms to be spacious and comfortable. Friendly staff and in-room kitchens were also mentioned positively by a few reviewers, but overall, negative experiences outweighed the positives.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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6.1 out of 10
503 reviews
5.9 out of 10
227 reviews
7.4 out of 10
15 reviews
7.2 out of 10
4 reviews
All reviews
Nice enough place but the bed had dirty sheets on it. Breakfast was a joke. Granola bar and coffee. No juice or milk.
Pros (+) Employees was friendly and accommodating!
Cons (-) The first room had roaches and seamed dirty! They switch us rooms the next room didn’t have any that I seen! Full bed instead of a queen and wasn’t comfortable! Coke machine didn’t work!
Pros (+) leaving was the best part of the stay
Cons (-) it was the dirtiest most filthy repulsive place I have ever stayed in 60 years. I would never stay there again and may not stay at another esa again. HORRIBLE place and the smell was just as bad. never again
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the common concerns about the hotel's cleanliness?
Guests have mentioned concerns about the smell in the hallway and rooms, as well as the presence of roaches in the room.
What practical information should I know about the hotel's breakfast?
Some guests have noted that breakfast was discontinued due to lacking a permit by the health department. It's important to note that the hotel offers 'on the go' breakfast.
What amenities are available in the hotel's kitchenette?
The kitchenette includes a microwave, kitchenware, stovetop, refrigerator, and dining area.
What are the concerns about the hotel's beds?
Several guests have mentioned that the beds felt very uncomfortable, comparing them to cement.
When is the best time to visit the hotel?
The low season is in March, while the high season is in February.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room Away from Smoking Areas
Several guests reported encountering strong smells of cigarette smoke and marijuana in their rooms and hallways. Requesting a room away from designated smoking areas may help avoid this issue.
Verify Breakfast Availability
Some guests were disappointed to find that the complimentary breakfast was not available during their stay. It's advisable to confirm the status of breakfast service before booking, especially if it's a key factor in the decision.
Check Room Amenities
Guests have noted issues such as missing kitchenware, malfunctioning shower heads, and uncomfortable beds. Before settling in, it's recommended to inspect the room for all necessary amenities and report any deficiencies to the staff promptly.
Be Mindful of Security
A few guests mentioned feeling unsafe due to incidents in the parking lot and encounters with non-residents. It's important to remain vigilant and report any security concerns to the hotel staff.
Confirm Room Cleanliness
Several guests reported cleanliness issues, including sightings of roaches and unclean rooms. Upon arrival, it's advisable to thoroughly inspect the room and notify the staff of any cleanliness issues immediately.
Consider Transportation Options
Some guests expressed challenges with transportation, particularly for non-American citizens. It's worth exploring available transportation options in advance, especially for airport transfers.
Address Noise Concerns
Guests have reported noise disturbances from malfunctioning air conditioning units and other guests. Bringing earplugs or requesting a room in a quieter area may help mitigate noise-related issues.
Verify Window Accessibility
Some guests mentioned the inability to open windows for ventilation. If fresh air circulation is important, it's recommended to confirm window accessibility before booking.
Be Prepared for Limited Breakfast
Guests have highlighted the limited options and availability of breakfast. Managing expectations regarding the breakfast offerings can help avoid disappointment during the stay.
Communicate Any Issues Promptly
In case of any problems with the room or services, it's advisable to communicate with the hotel staff promptly to seek resolution and ensure a more comfortable stay.
Location
2330 Southwest Fwy, Houston, TX 77098
What's nearby
- Lakewood Church1.2 mi
- Rice University1.5 mi
- Museum of Fine Arts1.5 mi
- Houston Museum of Natural Science1.6 mi
- Houston Zoo1.8 mi
- Hermann Park1.9 mi
- Buffalo Bayou Park2.1 mi
- Co-Cathedral of the Sacred Heart3 mi
- Sam Houston Park3.2 mi
- Downtown Houston3.4 mi
- Toyota Center3.4 mi
- Houston Theater District3.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | February | $88 | $91 |
Cheapest month to stay with an average 29% drop in price. | Most expensive month to stay with an average 101% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
Which month has the cheapest rates at Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza is January, with an average nightly rate of $72. The most expensive month is February at $126 per night.
What is the cheapest day to book Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza is Thursday, with an average nightly rate of $72. The most expensive day is Monday at $101 per night.
How far in advance should you book Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza, book around 4 weeks in advance. This could save you approximately 27% compared to booking last minute.
KAYAK's top tips for your stay at Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
FAQs when booking at Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
Nearby hotels and places to stay
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See most recommended stays in HoustonGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
3.4 mi | Houston Hobby | 10.0 mi |