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Good welcome at reception, staff very friendly and helpful, at breakfast, they seemed to be short staffed and there was a wait for food to come out, but the staff were excellent, keeping customers informed and topped up with cups of tea!!!
Tea and coffee. Central location
non smoking room stunk of smoke!
The comfort, location and cleanliness of the hotel
the room and comfort of the room.The heating was on this time The food was not as good as last time (2009). The hotel has been updated and tastefully revamped.May I say that when I rand to confirm my room with the hotel on the morning of the 19th they "said" that they had not received any info. from yourselves.
rooms were pretty small and not enough bins fir rubbish
Good breakfast selection at reasonable price, helpful staff, central location
central location-ideal if arriving by train the weather
Location of the hotel was very good as it is relatively straight forward to get to and from the motorway. Also, easy to find when coming off the motorway. Good for shops. Lovely hotel with very good facilities. Gym would have been good as an added feature. The room was very hot and the temperature gauge was too tight to turn down.
location,plaque on wall about when Queen Victoria stayed,architecture stale smell in bar/lobby, bar food a bit ready mealish
Budget accomodation with reasonable facilities and helpful staff Car parking was a joke and WIFI is only free for the first hour. If you need the internet for work you might aswell stop at a more expensive hotel with free WIFI
Nothing, the hotel was awful. The staff were rude, the rooms were horrible, they smelt, the walls were stained the noice from out side gave you a headache. We had 3 different room in one night, the first had a toilet which didn't flush, the second smelt, sink didn't empty and and 3 was just as bad. I have written a complaint to the hotel.
We got back to our room around 12.30 am and we waited outside the hotel around 10 min because no body was there to open the hotel door fo us. We were lucky because one of the maintenance guys saw us and opend the door!! clealiness,
the hotel rooms were quite tatty and my sheet on the bed had a whole in it
Friendly and helpful reception and night porter. No complaints with the staff I came into contact with The shower didn't work properly. The toilet wouldn't flush. The linen wasn't ironed properly because the hotel's industrial iron apparently wasn't working. I had to wait a while for someone to let me into the hotel at 2:30am in the morniing as there is no intercom serice or key entry. I couldn't book an alarm call for later that morning as nobody answered the supposed 24 hour reception line. I could have stayed at a far superior hotel for around 5 pounds extra
The breakfast was good The room was tired and scruffy and far too hot. We got very little sleep. There was a lot of noise from drunk guests coming in at 3am.
Very Handy Parking can be improved , more car spaces
excellent staff, friendly and helpfull very poor bathroom, run down and not very clean. old television.
Reception ver smart but room very basic. Bathroom was mouldy & smelled!
Nothing #it was Very dirty, noisy and smelly
Location. easy to find Carpet was filty - could use a hoover around the edge and the whole thing could do with a steam clean. Urine stain under the loo which really smelt. Ran out of beans & eggs at breakfast and had to wait for 15 minutes for more.... when the lady waiting with me asked after 10 minutes if there were more coming she was told rudely "have patience." Hotel might be busy but there is no need to be rude to your guests. Stayed at the Premier Inn the next night for same price and it was far superior! (I don't normally leave negative comments either but really disheartened by this experience)
The ease of access to the shopping centres in the city. Should have been able to watch each movie I bought on their pay system several times until the cut of time.
good staff , accomadative to your requests
Large room,en suite,clean,comfortable Absolute rubbish internet which costs 11.99 for 24 hours, certainly not use this hotel again untill this problem is sorted.
No parking facilities at the hotel had to pay extra for parking in a multi- storey car park
There was'nt any rooms for smokers
unfortunatley I cannot think of anything good to say about this hotel except that it was there and it was open when I arrived. :-( The staff were unresponsive and unhelpful, The room was grubby and beds not made properly (top sheet and cover where flat but underneath it was a mess), I feel that I should have stayed at the station hotel which was £10 cheaper and only a 3 minute walk away (Station hotel looked very nice)
the staff the plumbing makes noise every time someone flushes the toilet
Location - just 5 mins walk from the main train station Location to train station, clean and helpful/friendly staff
Clean, helpful staff, central location close to all amenities. No on site secure parking.
The staff were very friendly and helpfull. The prices of the drinks at the bar are very expensive. There was dried blood on the duvet from obviously a previous person. Room Number 115
No resturaunt in hotel
The location of the hotel is fantastic. No iron in the room, as most hotels provide these days
so central for everything in town we wre here for a theatre break. n/a
Friendly staff, who promptly provided a new room when we found our allocated room had no heating. Relaxed but professional, always quick to return to the desk when we buzzed as they were working in the back office. Breakfast selection left something to be desired (very limited range of hot food) and the coffee (from a machine) was poor.
Reception and bar staff really friendly and helpful. Rooms are comfy clean, tidy and in excellent repair No complaints
No mirror near a plug for use of hair dryers etc!
Convenient location. Close to railway and bus terminal. Next to St Stephens shopping mall Nobody on reception desk on returning at 2130. No bell. Had to ask the barman to find a reception staff member.
Clean, modern, good facilities, not too pricey no, although it would have been nice to have free parking!
Quiet location friendly staff
Location The bathroom hadn't been cleaned, there were no towels in the bathroom,
Relaxing and staff friendliness Room service on the pricey side.
Had two twin rooms, one was a little on the small side the other was fine. It took a very long time to check in, either the system was very poor or the receptionist did not know what he was doing.
Good price for B&B as at a wedding there. Rooms are in need of refirbishment. Drinks are expensive.
the use of the pool and gym was very good and the bar and restaurant area were very nice. Bathrooms were a little old fashioned and breakfast should be included in the standard price.
Used for a family wedding near by, Hotel in a central position buffett breakfast excellent
English breakfast, swimming pool The double Bed was less comfortable than expected
Friendliness of the staff. The disabled parking were a little bit too far away from reception. I would prefer a detachable shower head in the bathroom.
Easy access to internet. Too expensive for what it offers.
well equipped room, location On a very warm evening, the room was hot and the window not enough to cool it. a fan might be useful in the height of summer.
Professional and efficient reception, spacious room en suite, comfortable bed, good room temperature regulation (not too hot), friendly staff, excellent pool and facilities.
Breakfast was poor Location on an industrial estate Handy for city
the swimming pool and the large beautiful room and badroom
This is a fairly new hotel. Very nice place to stay. Room was well equipped and very clean. Usd restaurant and that was very enjoyable, with good menu and very good quality/presentation. Staff were all very polite and helpful.
Not having to drive home
Excellent stay, very good food, piping hot and prompt service. Hotel staff friendly and helpful.
Leisure facilities I was put in disabled room which seemed ok until i was having a shave in the bathroom and struggled with the sink being too low.
Convenient location and easy parking. N/A
service from staff when booking taxi room service etc.
The staff were very helpful and nothing was too much trouble. The room was very comfortable. The restaurant was delightful looking on to the marina. The evening meals were good and the breakfasts excellent.
Nice hotel, staff very attentive.
Close emenities, very friendly staff, excellent breakfast Room was cold, had to complain and in the end was given an electric heater
The hotel is very central to town. The breakfast was poorly organised and when we attended at 10.00 am although the restaurant contained only 20 or so customers, there were no tables available and then no hot food available. We were not offered tea and coffee and when I asked for the hot drinks, we then had to ask for milk twice before this was brought. A truly terrible breakfast experience which could very easily have been much better.
the breakfast was superb
The warm welcome at Reception on arrival and when checking out. The slightly complicated breakfast menu with 2 sections. The first being uncooked and the second cooked. It didn't make it clear whether you could mix both menus or just select from one menu.
staff very friendly with good local knowledge clubs shops staff at breakfast putting fingers inside of clean glasses in order to carry 4 or 5 at a time when resetting tables
As described pretty much - the pool in particular. Very helful bar staff when we ate evening meal. No mention of the fact that the restaurnt was undergoing major refurbishment and restaurant facilities were in the bar.
Always convenient for the city centre and predictable in quality.Enjoy the proximity to the Marina and view from the restaurant. Not told about the £5 charge for parking.
shear bliss with good food.Lying in a hot bath reading the Telegraph. Why dont you get BBC Radio 4 & 5 on the tele service? Nothing.
All the staff were excellent and the gym facility was very good. There was ample parking with easy access. Well signed from the main road to Beverley. No sitting room/lounge. The dinner menu was adequate.
wasnt expecting the sauna or jacuzzi poor menu for the package we booked no clean cutlery coffee cups dirty at breakfast, and no napkins
The staff made the stay very nice. always helpful with a smile.
efficient friendly check in. Luxuary feel to the room with added extras such as ironing/pressing facilities. Beautifully decorated breakfast room overlooking a very relaxing garden view. Most plesent start to the day.Would most certainly stay again. Food in the restaurant excellant.
Room 316 was the probably one of the best rooms we have stayed in. Excellent size,quality soft furnishings and superb bathroom!
The surroundings & location. The bar closing at 11pm seemed odd.
Nice staff & comfortable room. Breakfast good. Bar food was slightly dissapointing but still good.
Nothing was too much trouble a very well run relaxed horel with a professional attitude.
Staff were friendly, facilities clean and pleasant, beds comfortable and location was idea for centre of Hull. no parking - meter out front from 0830 to 1830 max 2hrs or all day 100yds way £8.50 per day or £5.00 at weekends
staff were helpful and very friendly, it had free wifi; the food from the restaurant was good and obtained at short notice. Room was cold during the afternoon, and has weird notices suggesting its previous role as a lodging house for actors. I really wasnt intending to damage or steal the room furnishings! the rooms had been recently refurbished, but not the basic structure (Central heating, some bathroom fittings).
Warm and cosy room lovely staff very comfortable stay Had to leave main reception and walk 3 doors down the street to our room, not a massive problem but weather very cold and icy at the time.
The room was excellent, a good size and comfortable bed. Huge tv with only 4 channels
Nice big room, comfy bed. 1) The crumbling plaster/cornice in our room. 2) The lack of a reading light on one side of the bed. The problem was that there was not even a socket there. Neither of these problems should exist even in the most basic of hotels. Fix the plaster and fit a socket & lamp, and forget the bottled water and sweeties!
The shower wasn't great, the water pressure was low and the water temperature kept changing - freezing one minute roasting the next
Bed was really comfortable. Brilliant food and service. Shower temp wasn't consistent.
Large comfortable room, good english breakfast some of the bathhroom fittings need updating
Very friendly staff. Clean room and excellent breakfast served by friendly member of staff. Very clean tablecloth at breakfast. No really enjoyed my stay.
Staff friendly and food good Arrived at 2.30 pm on a cold November day no heating or hot water on, at request it was switched on. rooms are big and not easy to heat
restaurant tiny rooms
the bed was comfortable
Locality, good food Noisey guests!
Good value, close to where I was working
The food was excellent and the staff were very friendly and helpful. There was something for everyone. I stayed with my husband, but had we taken the children too, there was a wacky warehouse to keep them entertained...... The bed was uncomfortable, and we both woke with backache the next morning. Neither of us drink tea and coffee, so the refreshments left in the room did not suit us. I think more people are choosing not to drink hot drinks, so a cold/soft drink alternative should be made available....
Good free internet, very local to Industrial Estate Food was average
Terrible Value for Money. Extremely dated deco and facilities considering the price!
The staff were extremely helpful and friendly, the room was clean and tidy when we arrived and the bed was amazingly comfortable! Also the room was much cheaper than advertised so i was pleasantly surprised at the end of my stay too!
Nothing was too much trouble and everyone was extremely friendly and helpful.
Excellent, friendly staff
Convenience and food - staff were helpful Rooms are now rather shabby and a lot of noise on the road side of the block
No spare 3 pin electrical socket to use laptop
Convenient proximity to city centre Expensive bar prices. Restaurant / reception area rather drab & lacking in light.
The staff. The food was reasonably priced and good. The bathroom was clean and well maintained. There is no easy chair in the room, which detracts from the comfort level.
Convenient for City Centre and major roads. Good value budget room. Best coffee I have had in a hotel for a long time.
Convenient location, cosy well equipped room, adequate breakfast, good value for money.
not enough sockets in the room for charging phones on plugging laptop into
There really was nothing good to say about it apart from the location which might have been equally a bonus or a burden depending on your outlook. It was cold, there was mold in the bath area there were no non-slip anything in the bathroom making showering dangerous. It was noisy and you could here everything going on in other rooms. The room was small and the breakfast adequate but not great, to be fair though we didn't have a cooked breakfast so that might have been OK. The local radio station is played far too loudly in the restaurant/ breakfast bar area.
Clean , modern and great view from the top floor. £7.50 for breakfast
Good friendly staff clean rooms good food No clock in room
The hotel was very conveinent from The Deep. We literally walked there with no problems. The staff and service was great. Overall it was a nice hotel for a simple trip I though tthe room was a bit small for a family of 4. Also the first night we ate at the restaraunt and I felt like it was overpriced. And the food was mediocre at best. The tiramisu cake was horrible though.
Cleanliness, comfort, location, quality of food & value for money None
Excellent standard, everything working within the room, superb view, great breakfast (continental),convenient location for city centre, adjacent free parking. None
It was convenient to where I wanted to go in Hull no comments
I like every thing about the hotel from the size of the rooms, general cleanliness, service and good breakfast provided Inadequate toilet and shower facilities. One has to go a floor down to use either .of the facilities
Friendly service, good sized room, everything worked, relatively quiet location. Very efficient breakfast service. None, actually.
? hours range the breakfast was served was not wide enough (too early)
Inclusive breakfast was very good, especially considering the price It is slightly tired looking, but don't forget, this is a budget Hotel. I would certainly stay there again.
Friendly and helpfull staff. Very cheap and full english was included with cereal, toast and tea. They let you order more tea and toast for free. 5 minutes walk to a range of shops and fast food outlet and tesco express but not too close to cause any disturbance. Large map in foyee showing where you are and the rest of Hull. Room decor and furniture is all a little dated, but is kept well and clean. They tried to charge me an additional £4 for using a credit card but told them they did not state this on yell. They did not force the issue any further.
The hotel was excellent, nice and friendly staff, ecellent location, nice and quiet, yet only 10 minutes walk, to the centre, will most certainly, stay here again, have reccommended it to other, people I know, who will be staying here in the near future No bad points at all
The staff were very friendly and did everything they could to make our stay a pleasant one.
Good value for money, clean and tidy. Courteous service. Good location. I booked a single room, and got the smallest guestroom that I have ever seen! I was perhaps a little spoiled because I was given a family room on my previous visit to the same hotel. Nevertheless, I got what I paid for, so this is not a complaint.
Friendly helpfull service Could give better value for money especially with meals when compared to other hotels in the area.