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The room was excellent. It was clean and comfortable. The bathroom was clean and had very good lighting. The breakfast was great. It was well stocked. The hot food was good and plentiful. The staff was very friendly.
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Easy check in and check out, very quick, especially if you are in a rush. Breakfast was great!! Staff was very friendly, rooms were great, and the beds were comfy!! Also very close to all of the Hershey attractions!!
Close to where I needed to be. Beds were extremely comfortable. Good breakfast !
The beds/pillows! I must say that I've never slept this well before in a hotel! The breakfast was good too. Nope...eveything wad great!
very clean, plenty of parking, quiet neighborhood need cookies in lounge
Everyone was so nice, breakfast was great. When they saw we had a wheelchair and going to the hospital, they gave us an upgrade. It was perfect ! Not a thing !
slow elevator. cold breakfast
Loved the room design. Had plenty of space. We needed room for 5 it provided this well with two beds and pull out sectional sofa. The furnishings were also great. Very well thought out. Unfortunately our room was not clean. This is important to us.
Was very pleased with the overall experience. Would definitely recommend this hotel to others. No dislikes.
Convenient location, reasonable price.
Friendly staff. The room was small, the beds were advertised as Queens and were twins. My wife and I felt cramped as there was little room to unpack.
Not only was this hotel 5 minutes away outside the Hershey gate, it was exactly what we needed. The hotel was clean with all the amenities it said it had it full working order. We intend on staying here whenever we have the opportunity. One staff member at the desk had an attitude, but that should not be a deciding factor.
Loved the lobby.The interior design was very nice.The room was a nice size and the bed was comfortable.The pool was nice but it was a little cool for me. I liked everything.
The staff was very courteous. I booked our hotel over a month out. I wanted a king size bed and a nice room. We had a king-size bed but we are in a room with a water everywhere time you showered and we are directly across from the elevator. Because we hadn't realize the shower till the next morning the contact at the front desk and we could only get a roo with 2 queen beds in a room that was adjoining very loud people. Having a Keurig coffee maker in the room didn't help because our staff did not bring us k cups. I was also not allowed to use my AAA discount because of the way I booked, which did not allow me to percent discount for complementary breakfast tickets All in all it was not a bad hotel, but for the money I would definitely look around a lot more and probably stay elsewhere.
Proximity to Hersheypark and area attractions; indoor pool (for the children); the staff was helpfu; and friendly; shuttle to the park.
Very Close to the park with free shuttle. Free breakfast was not too bad Pool was very small. Also our room had cracks and water damage to the walls and ceilings
The shuttle that took us from our hotel to Hershey Park.
It is conveniently located near all of the Hershey attractions. The room had a refrigerator to store the chocolate. Too much noise from other guests in the halls and slamming doors. Lots of kids running around and partying adults.
Allowance of pets was a real plus. Front desd staff were very helpful. Room did not get made up on second day.
Fantastic location and thankful for the shuttle to and from HP. Love that the hotel hallways smell like chocolate! Gym equipment is outdated and the breakfast is cleaned up for exactly 10. Not a minute less.
Everything was good.Relaxed atmosphere and staff very helpful and pleasant. No local taxi firm as such,but staff did everything to get us one.Not really the hotel's fault but we were let down by one that we had booked night before we were due to checkout.In fairness hotel staff sorted problem for us.
Front desk staff wasn't very pleasant .
The shuttle drivers were especially friendly and prompt. The front desk staff was helpful, especially is providing a list of local restaurants. The wifi didn't work in our room, despite assistance from the front desk staff.
Close to Hershey Park - free shittle there, too.
has a great location, clean, well run and cared for, would stay again could use updating but location, cleanliness and value make up for that
Pool open late. Covered free parking. Clean. Chocolate smell in the morning was awesome !! Breakfast was great, but extremely crowded and crazy. Layout could make things run a little better, as well as moving tables a little further away.
Staff wasn't that friendly.
24hr coffee/hot chocolate/tea bar, housekeeping staff cleaned my tub thoroughly after a special request, GM corrected the wrong sheet being brought for the pack'n'play after I brought it to his attention the next day Pool did not feel heated, took over 30 minutes to get a crib sheet delivered on my first night for the pack'n'play that was provided and then was brought a flat sheet for a queen bed instead, charge you for the use of the safe in your room
Comfortable stay, convenient location.
Difficult to get into and the a/c wouldn't stay on.
It's a newer facility. Everything was very clean and up to date. Staff was very courteous and helpful. Extremely good value. Have already recommended it to others.
I was able to check in early. My room had a urine smell, turns out it was on the curtains. I let the front desk know, they didn't seem to care. The top bed spread also had a stain on it.
Close to Hershey attractions Black mold around the tub. Bathtub clogged. Outlets in bathroom do not work. I will be seeking a refund. We will not be staying at Comfort Suites when we return to Hershey next year.
The staff were very kind, helpful & welcoming. We were bummed the pool was out of order while we were there but things happen. The included breakfast was delicious! !
Pool was open late and the free pancakes till midnight was a great bonus. The free breakfast in the morning was much better than expected. Overall great experience.
Clean room The check in took a hour, plus told me that i dont hace a room, they gave a room with one bed only. Now they say that supposed to give a couple a mobille beds, now after a hour and kids in need to sleep the front desk guy told that there is no keys. Finally after two hour and stress i slept like a camping
The staff was very welcoming, helped me and my family with everything we needed and answered all questions quickly. Can't say I didn't like anything all good reviews and thoughts here.
The breakfast was good, out girls enjoyed the selection. Or stay was expensive. We came with 2 little girls the night before a day at Hershey. I thought the staff would have been much friendlier. We paid $400 for the room, they could have at least given the girls a Hershey kiss or a map for the park. Our room had 1 small bottle of conditioner and 1 small bottle of shampoo...there were 4 of us in the room. My daughter went down in the morning to get more and was scolded by the woman at the desk for being without an adult. Our stay was okay, and I feel 400 dollars is too much to pay for just okay! I expected more being that it was a Marriott hotel.
Room so dirty. Sheets were not cleaned after previous guest. Blood stains on pillow and sheet and random loose buttons in other pillow. Bathroom had stinky floor with mold growing in shower. The room door was broke at the door jam making it very difficult to open at times.
The suites are enormous. The staff is very friendly. They have free hot tea, coffee & hot chocolate in the lobby 24/7. To quote my girlfriend, "This bed is heaven." There wasn't really much I didn't like except the TV was incredibly far away from the bed, but you can pretty much chalk that up to the size of the room.
Location was good. Staff was courteous and pleasant.. Room was sub-standard for the price. Bed was "thrown together" every day. Bed sheets were thread bare and did not fit well. Bunched up and was terrible to sleep on. Air conditioner blew directly on us while in bed. Bed should be on opposite wall. Very uncomfortable and LOUD!
The room was very spacious and clean the free breakfast and newspaper was a nice perk.
The front desk staff were helpful and courteous The large number of animals in the hotel. The fact that we had a room that had been inhabited by animals to which I am very allergic. And the fact that every dog (and there were many) that we saw was obviously over the 25 pound advertised weight limit. One woman had three dogs that probably combined topped 200 pounds.
Overpriced & overcrowded. The suites are on the small side. I will never stay there again and would not recommend it to anyone. If it weren't for Hershey Park, these people would be out of business.
I thought that this hotel was unbelievably crowded. The breakfast was not the greatest and the rooms were ok. I expected a bit more for the price.
accommodating, clean beds & bathroom
The rooms were very clean, my kids liked the indoor pool, and free breakfast, and it was close to the park. planning on staying there again.
Breakfast included; nice staff; decent-sized rooms Hallway noise
The staff was so polite and provided great customer service.
The staff was friendly. Beds a little harder than other springhills The breakfast was awful for this star level and price.
Nice rooms. Very nice facilities. Excellent breakfast choices. Nothing.
Very close to Hershey Park. Only 10 minutes from a bunch of restaurants. The pool was so heavily chlorinated that you could not stay in the pool area without your eyes stinging and even smelling it from the lobby. I understand the need for chlorine however it was too potent. Maybe more ventilation or opening a door or two....
Overall.. Elevator, i think its only one...
The hotel was clean and new. The staff was great, very pleasant and helpful. Breakfast had a wide selection to choose from and everything was fresh. The location in regards to Hershey Park was perfect, just minutes away. Nothing
Lobby under construction. Location perfect. Micro/kitchen so appreciated!!
Great location and Clean! More than I expected it! I read lots of reviews before I arrived. I was wondering the train noise. Fortunately our room is the farest building and we didn't hear anything. If we do hear, we will think that will be great experience because that's the train with cocoa and suger to the Hershey factory! The indoor and outdoor pool was nice. Lots of people play there late night. My daughter and nephew enjoyed very much. It is just minutes from Hershey Park, Cholocate world and museum! and walking to outlet! I can't wait to go back again!
Very clean! Nope
Horribe service, beds SO uncomfortable. Only perk was distance to the hospital
Great location from Hershey Park. The room was clean & perfect sign for our family. Very kid friendly. Was pleasantly surprised by the breakfast selections.
It was so nice and modern but at a wonderful price and so close to all of the attractions! I could not have been happier with my stay!
Breakfast Water was not hot enough
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What I expected, except some details the price
This hotel is close to most attractions--Chocolate museum, Hershey park, Gardens. The hotel is relatively new and the free breakfast is okay. The room is clean, spacious and furniture is new as well. This hotel has mini-refrigerator and microwave. None
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The hotel was very clean. The breakfast wasn't that great and there weren't any seats left when we made it down there to eat.
The hotel was updated and very clean. I asked for a late checkout and was only granted 1 hour until noon. It would have been nice to have it until 1pm. Other than that, everything was either good or great.
price coffee could have been fresher
The thought & details put into every beautiful room of this B&B were perfect! The breakfasts were absolutely delicious!
This beautiful Inn, 5 minutes from the heart of Hershey and all it has to offer, was such a wonderful experience. The innkeeper, Will, anticipates ones every need. The other folks staying there are now new friends, and look forward to seeing them again Nothing. And I must tell you the breakfast each morning was heavenly!!!!!
The hotel room was a gift while I was traveling with a friend! The hotel is different looking. The hotel staff was polite and kind and the hotel smelled so fresh and clean!!! Like visiting your Aunt's. The beds were comfortable and the wifi was wonderful. Amazing price! The night person forgot to mention we had late check out and the maid opened the door while we were still asleep. I was so out of it I sadly yelled "no". I apologized when we checked out. The toilet in our room didn't flush well.
breakfast was sad
Nice staff. Clean. Good location and price. Rusted rails in stairway. Only one elevator and entrance.
Clean quiet room within close proximity to Hershey park. Good complimentary continental breakfast for a quick meal before heading out in the morning. The carpets and bed covers need to be replaced. The exterior of the building is looking old as well.
This place is a great value. Not a luxury hotel by any means, but you can't beat the price and the room was clean. Waffle iron, indoor pool (tons of chlorine). Sold Milk was a little off. Loads of chlorine in the pool.
Room was very spacious and clean. Loved the two bedrooms with separate TV's. Kitchen area with large fridge and micro a bonus. Lots of towels and supplies provided. Breakfast was minimal. Pool was not heated.