Hidden Valley Resort, an Ascend Collection Resort

The resort is ideal for a visit in August, during the high season, to enjoy the beautiful lake and outdoor activities.

Guests have praised the fabulous restaurant food, but some have mentioned that the menu could be more diverse and the fish and chips were greasy.

The resort offers free parking, although some guests have mentioned discrepancies in the parking charges during their stay.

The rooms and public areas are generally clean, with some guests highlighting the importance of cleanliness and the satisfaction with the cleaning services.

Guests have found the rooms to be clean and comfortable, although some have mentioned concerns about the quality of the beds and pillows.

Some guests recommended requesting a room with a lake view to fully enjoy the beautiful surroundings. Additionally, it's advisable to confirm the pet-friendly room policy to avoid any inconvenience upon arrival.

While the restaurant received mixed reviews, several guests praised the delicious food and friendly staff. However, it's important to note that the menu and food quality may vary.

Many guests highlighted the friendly and accommodating nature of the staff, particularly mentioning specific employees who provided exceptional service. It's recommended to seek assistance from the attentive front desk and other helpful staff members.

The resort's outdoor facilities, such as the pool and tennis courts, received mixed feedback. It's advisable to inquire about the current condition and availability of these amenities before planning outdoor activities.

Some guests expressed surprise at additional charges, such as the resort fee, which was not clearly communicated during the booking process. It's recommended to clarify all potential fees before confirming the reservation.

Several guests mentioned maintenance issues, such as outdated facilities and cleanliness concerns in certain areas. Prior to booking, it's advisable to inquire about the overall maintenance and cleanliness standards of the resort.

For guests traveling with pets, it's important to confirm the specific pet-friendly room options and any associated restrictions, as some guests encountered limitations regarding pet accommodations.

The availability and condition of on-site activities, such as the indoor pool and sauna, were mentioned in guest reviews. It's recommended to inquire about the operational status of these facilities before arrival.

Some guests noted noise disturbances and accessibility issues, such as the absence of an elevator. It's advisable to inquire about potential noise concerns and accessibility features based on individual preferences and needs.

Several guests expressed dissatisfaction with unexpected charges, such as parking fees. It's advisable to clarify all potential additional charges and fees to avoid any surprises during the stay.