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hotel facility and view from high floor was perfect staffs were so awful. i felt like they don't know what is customer services. also they even lied to me and treat me like a dumb. i asked to late check out on next day, and they only give me a '30'mins. even though next day wasn't full book.
Staff, location, contemporary, nice gym, great pools. Bit pricey, but maybe I'm just being frugal.
The Bidet The Friendliness of the staff Cleaniness This is the first time I've stayed at the Hyatt since they added the West Tower. I had a friend stay in the West while I stayed in the East. The rooms were definitely defined by their age...I wish I was in the West Tower too, even though I was on the "Grand" floor (11th) in the East. While the staff is friendly, It struck us both that there are just a lot of employees that are paid to stand around and be pleasant. It seemed a little "creepy"...like there was more staff than guests. Then I was depressed when I went next door to the eMart and saw the closed down, multi-story mall. It didn't last long...
Staff, hotel design and accommodations are Aces. My stay was excellent. Everything was super clean. I will definitely be staying here next time I visit Korea. Nothing. Everything was perfect.
I booked the hotel as the result of an unexpected long layover of 12 hours. As a result, the booking was made the same day and I arrived at 9 am. As such they wouldn't allow an early checkin unless I agree to an additional charge of 50%. So in reality an 11 hour stay cost me 150% of a normal stay. In addition, after my workout, I faced a cold shower in the locker room. No signs or explanation offered.
I Have had the pleasure to stay at this hotel several times while passing through on business. This hotel I have to say has and impeccable cleaning team because every time I have been there the room has always been immaculate. Eddie
Hallways were really dirty, room was clean but smelled like heavy smoke. Friendly staff, nice lobby and great breakfast. This place is in need of a lot of maintenance. It really needs a remodeling or renovation.
The facilities are very good and the shuttle bus gets you into the terminal in less than 5 minutes I found the prices a bit too high, especially in the restaurant and there are no real alternatives around the hotel.
I only stayed there a few hours waiting for my flight and unfotunately my rom was dirty, and the bath was much worse
good location for easy access to Incheon airport
Restaurant closes too early, no bar
Staff was very cordial. Kindly enough to include free breakfast even though the hotel did not receive the request from kayak Kayak mentioned free breakfast, but the hotel did not receive it.
Very bad hotel, room dirty, small and dated, expensive compare what they offer, food bad as well, staff not friendly site is completey wrong about the image of the hotel unusual for bookings.com
The location, the staff's attention, and the breakfast was delicious with many options.
You feel like you get what you're paying for. So many 5 star hotels in Korea have great lobbies, but the rooms are terrible and the staff are worse. They spend so much money looking hip that they forget everything else. This place was amazing. There is no airport shuttle, but an airport bus which drops you off right outside. It takes nearly an hour to get there, however.
Transfer to/from airpost is good. The restaurants are close and hotel one is good. The beach is close to hotel, no hard traffic here. Replace cold tea by fresh water in bar
For just overnight it was o.k. Wifi only in reception, no wifi/cable in rooms or restaurant
Greate breakfast! Kim chi included in the morning :) Staff was very helpful in every aspect
I've been staying at this hotel for several years. The staff remembers me, they are warm and friendly, the hotel is only a few KM from the airport and provides shuttle service, the restaurant has western and Korean dishes and the food is very good. The beach is within walking distance. This is a great place for a real good price. They have a guest package containing cosmetic samples and toiletries they provide to each guest. If you take the taxi to the hotel instead of their shuttle bus, the cost shouldn't be more than 7500 won.
Stayed here as it was a reasonably priced hotel near Incheon Airport. (10 minutes drive). Arrived late and left early for flight so not much idea about facilities. But bedrooms were clean but quirky. Think the hotel may have had an earlier life as an entertainment facility. Gas boiler in my bedroom cupboard, that seemed to heat water. someone in the hotel took a shower at 3am and it roared ino action
Hotel has great authentic restaurants across the street. The hotel itself for was comfy for overnight layover. Wish there was WIFI in the room.
Location, with free shuttle service to and from airport. Good sized room especially as it was booked as "single". Free computer access downstairs.
Nice view towards the skyline of Songdo business district and Incheon bridge. Large and comfortable room. Interieur (eg, carpet) slightly run down. Hotel would deserve some renovation.
This hotel was clean, comfortable and the staff spoke decent English. In the morning there is a shuttle to Incheon Airport which was very helpful. The location isnt awesome but, I will stay again if I'm in the area. Great tv selection, although I did not watch. Most amenities had to be bought (razor, tooth brush, tooth paste, etc). The fitness center/room was also paid and not complimentary. These things would not prevent me from staying there again but, I will look into similar hotels.
Very good location, helpful staff I would recommend more storage facilities in the room .
Hotel is about 10 minutes drive from airport. You need to call hotel from airport. Hotel's shutlle arrived in 10 minutes and everything was o.k. Hotel is very clean and good equiped for waiting on your flight. Transportation to and from airport is free of charge. no.
The hotel is very close to Incheon Airport. With the hotel shuttle bus you are in 10 min at the airport. The room was large and generally clean, but the room looked somewhat worn. The silicone joints were partly moldy
Clean and comfortable room, kind staffs and free transportation to airport
I feel there were no bad points to this hotel.
It was truly pleasant stay, even though I stayed there for flight stop-over. There were a few convenience stores in the neighborhood, and I could just walk there to buy small things. The internet was a little bit too slow, but I do not think it was important.
This is a hotel near to the Incheon Airport though it is still a distance away, about 10 min drive. They provide free shuttle to and from the hotel. Quite a number of local restaurants and convenient shops are opened even in late hours.
Pc and free Internet inthe room, nice bathroom, big clean room, free transportation from to the airport, close to the airport Very few international tv channels,
It is located close to the airport and had a free shuttle service to and from. For the price of the room I was expecting something a lot nicer. The room size was good but there were no amenities. The room was relatively clean but it is old. Things like internet and television are not amenities in Korea. I've stayed in many hotels ranging from $15 a night to $100 and they all offer those things.
The staff at the desk were helpful, esp. Kevin and Suim. The distance from the main Seoul. It takes an average of two hours one way by train.
Firstly the airport transfer both ways was complimentary and efficient. There is free internet, cabel TV, surrounded by restaurants, shopping and a park for exercise. Close to the coast and airport.
Good value for the money. Free shuttle to the airport. Rooms quite spacious for the money. If I stop at Seoul again, I will book this hotel A breakfast room would be nice
airport free pick up came within 5 minutes and good location near airport
close to the airport with free shuttle service
I was in the hotel twice in a short period staying overnight from one flight to the other. In both cases I was picked up within 15 minutes of my call (I asked the airport information desk to call for me in Korean) - the second time they were actually there within 2 minutes. The person from the middle east who complains that there is no pick up must have made a mistake, because he mentions a 30$ taxi bill, while the hotel is so close (ca. 10-12 minutes drive) that the bill would have been much lower. In any case, the hotel is exactly what I wanted: a good place to sleep, no frills and good price. There are many restaurants and shops in the vicinity and even if you don't speak Korean, you can point to the pictures they have in the menu.