Daily cleaning, installation of cabin HEPA filters on flights to Seoul
Delta, Korean Air and Asiana Airlines have waived their change and cancellation fees on flights to Seoul. Confirm policies on booking site.
LATAM Airlines and Etihad Airways do not allow booking a middle seat on flights to Seoul.
The cheapest airline ticket to Seoul from the United States in the last 72 hours was $365 one-way, and $618 round-trip on the route from New York to Seoul. The most popular route is from Los Angeles to Seoul and the cheapest ticket found on this route in the last 72 hours was $687 round-trip.
Seoul Airport is 10 miles from the center of Seoul. View on Map.
Seoul is served by Seoul All airports, or simply Seoul Airport. The airport code is SEL.
There are multiple Kids Zones at the airport just waiting for kids and families. Here, families can find playgrounds for the kids and cafes for the parents. There are also nursing rooms located nearby.
Incheon International Airport is extremely well-connected via public transportation to Seoul and other cities in Korea. The Airport Railroad Express (AREX) is one of the quickest and cheapest ways to get into the city. There are two trains available, one express train and one regular train that stops off at each stop along the way. Bus connections also run from the airport to various locations throughout the city.
There are many activities and events held daily at Incheon International Airport. For instance, passengers can take photos with actors dressed in traditional Joseon Dynasty garb, walk through a tour of the royal palaces of South Korea, and delve into the Korean cultural experience at the Korea Traditional Culture Experience Center. Aside from these activities, there are also art and relics on display along with artists performing live throughout the airport.
The food options at Incheon Airport, like all amenities the airport has to offer, are wide and expansive -- you can find Korean, Chinese, Japanese, and all sorts of international cuisines here. Some of the top Korean options include Hanok, Bon Juk, and Bibigo. For Western fare, check out Mozza Luna, Burger Hunter, or Villa de Charlotte.
South Korea has restricted the entry of all travelers who have been in the Hubei Province of China in the past 14 days. Chinese nationals with passports issued in the Hubei Province are also not allowed to enter the country. Korean visas issued by the Wuhan Consulate in the Hubei Province are invalidated. Nationals of China and travelers arriving from China must have visas to transit through South Korea.
Travelers arriving from China with a diplomatic, consular, official, service or special passport or who are nationals of Albania, Andorra, Barbados, Dominica, Guyana, Ireland, South Korea, Malta, Mexico, Monaco, Nicaragua, Palau, San Marino, Slovenia, St. Kitts and Nevis, St. Vincent and the Grenadines, the United States, the United Kingdom, the Vatican City and Venezuela may still transit through South Korea without a visa.
South Korea has suspended visa exemptions for nationals of Japan, passengers with Taiwan, Hong Kong, Macao passports.
Short-term visas (type C-1 and C-3) issued on or before April 5 are invalidated. Visa exemptions for 90 nationalities with normal passport are temporarily suspended, except for airline crew or passengers with an APEC Business Travel Card. Travelers with a visa on an expired passport must present a printed "Visa Grant Notice" and the expired passport to the immigration upon arrival.
Until January 7, direct flights from the UK are temporarily suspended.
All travelers, including Korean nationals, must present a medical certificate with a negative COVID-19 PCR test result issued within 72 hours of their departure. Arriving passengers must submit the PCR test result on an original form issued by the testing center in the country of origin (in the English or Korean language) to quarantine authorities.
Merchant seamen with a visa must have a medical certificate with a negative COVID-19 PCR test result issued at most 48 hours before departure. The certificate must be in English and the passengers must have two copies of the certificate.
All flights must arrive at Incheon International Airport (ICN) between 5:00 am and 8:00 pm.
From December 10, short-term visitors must provide passport information to lodging facility owners, who must forward it to the Ministry of Justice. Failure to comply could result in a fine of 500,000 won (approximately $500). More information is available on hikorea.go.kr
All arriving passengers are required to download and respond to daily questions via a Self-Diagnosis Mobile App for 14 days.
Travelers, including Korean nationals without a negative COVID-19 PCR test result issued within 72 hours of their departure, are subject to a mandatory 14-day quarantine at a government-designated facility, at their own expense. The nightly cost at these facilities could range from $100 to $150 USD per night (approximately $1,400-$2,100 USD total). Travelers that fall into this category will be required to sign a release form agreeing to these conditions prior to boarding a plane. Travelers who refuse to sign the form will be denied boarding. In some cases, Korean authorities have permitted immediate blood relatives or spouses of long-term residents to self-quarantine at their family’s home. For this, travelers would need to provide proof of relationship (e.g., marriage or birth certificate), and should understand that Korean immigration officials have the final authority to approve quarantine arrangements.
Travelers who are long-term or residential visa holders are required to self-quarantine at their own residences and must undergo a COVID test within 3 days. All travelers who exhibit symptoms will be required to undergo COVID-19 testing on arrival at the airport and may be subject to additional procedures.
Chinese nationals who are traveling on business under the Fast Lane program and their family members are exempt from the quarantine requirements; however, they must self-monitor their health conditions for at least 14 days before departure and must hold a medical certification of a negative COVID-19 testing result issued within 72 hours before departure. They will receive an additional test upon arrival, after which they must stay at a designated quarantine facility for up to 1-2 days until receiving the result. Once receiving a negative test result, they will be allowed to end their quarantine.
Nationals of Egypt, Mongolia, Russia, Sudan, Thailand and Yemen are restricted from transiting through South Korea on their way to or from those countries.
Most travelers transiting through Korean airports (who do not pass through immigration) have no quarantine requirement for stays less than 24 hours. However, transit passengers may need to undergo temperature checks or fill out health questionnaires. Transit passengers should confirm entry requirements at their onward destination. Symptomatic individuals will be subject to a COVID-19 test and hospitalization if found positive. Passengers who do not show symptoms and/or test negative may continue their journey. Please note, there are no COVID testing facilities available in airport transit areas.
Travelers should confirm with the airline(s) before departure that their bags have been checked through to their final destination (as transit passengers are not able to collect and re-check in baggage on arrival in Incheon Airport).
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Seoul.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Seoul is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Seoul with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Seoul up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Pros: "Smooth and easy"
Cons: "Check in location not clear in the beginning."
Cons: "It is just a long flight and the middle economy seats are what they are."
Pros: "Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . ."
Cons: "The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears."
Pros: "The airplane is clean all the time."
Pros: "The crew was nice and professional."
Cons: "I wish seat is more comfortable and I wish updated movies."
Cons: "At least nicer flight attendant and better service"
Pros: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Cons: "A better movie and music selection."
Pros: "Entertainment selection"
Cons: "Food and drink selections were ok only. They ran out of one option for dinner."
Pros: "on time"
Cons: "Waiting forceherlchsir at Taipei and boarding plane took all of the 1.5 hour layover. Not very organized."
Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"
Pros: "The movies and food"
Cons: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."
Cons: "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"
Pros: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Cons: "How can u loose a luggage"
Cons: "Terrible experience. 3 hours on tarmac, no hotel, lost a night of sleep. Booked with United and am waiting to hear back from Kayak for my refund. Kayak did not impress me at all either, very poor communication. Still no email acknowledging the refund. Please contact me so this can be resolved and I can stop stressing. Email is best since I have another flight."
Pros: "Everything was on time."
Cons: "Seatbelt was too short"
Pros: "The food they served was very good."
Pros: "The service, the food"
Pros: "Entertainment device is updated and good"
Cons: "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
Pros: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Cons: "I didn't like the restroom it was too small to go number 2 in."
Pros: "traveling with a child on long haul CI's family couch is the top choice."
Pros: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Cons: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Cons: "Everything was bad! The seat were too tight , the aisle were narrow and no service from the flight attendant!"
Pros: "Friendly Movies"
Cons: "Appreciate blankets and pillows provided as well as complimentary wine"
Pros: "Super nice service from the crew on the flight. And the young woman at the check-in counter in San Francisco was terrifically friendly and helpful."
Cons: "Flight was just slightly delayed leaving in both San Francisco and Taipei. But the headwinds (certainly no fault of China Airlines!) made us 45 minutes late in Taipei, making us a little anxious about making connections, especially when we saw the long line to x-ray baggage going from one terminal to the next."
Pros: "Footer rest. Promptness around food and boarding."
Cons: "Entertainment selection isn't diverse."
Cons: "Seats are bad"
Pros: "Excellent condition of Aircraft"
Cons: "They waited for another flight to come in I think because they could not sell enough seats so they doubled up one of their flights and made us wait for 12 hours very sad miss my connecting flight and further flights and friends at destination turned into a horrible experience but on my way home now hopefully it won't be so bad going hole"
Pros: "Very friendly and helpful flight attendants!"
Cons: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Pros: "Clean plane. Nice staff. I appreciated the extra leg room."
Cons: "I order an Indian vegetarian meal. No salt, no taste. So I didn't eat much on the plane"
Pros: "Good staff, new planes, polite and efficient"
Pros: "better food"
Pros: "Lovely gracious Staff."
Cons: "One negative employee. Not so comfortable seat on new plane."
Cons: "Food Crew"
Pros: "60% full flight with empty seats New aricraft with better design"
Cons: "Landing time about 9pm local time"
Pros: "over all good"
Cons: "all good"
Cons: "$115 fee per surf board"
Pros: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Cons: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."
Pros: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Cons: "A350 seat cushions are a little short for us tall folks."
Pros: "Flight was delayed which made me lose my connecting flight to austin. At the counter I was told that they had rescheduled but that I was late. I was late because customs took long and the flight from Taipei was 30 minutes late. So it's not like I was wasting time. I did not appreciate that the blame was placed on me in the way the counter people communicated with me. I noticed that the counter woman, and the supervisor did not speak to me at all. Not even to say "let me find out" or "sorry for the inconvenience" but both did speak to other customers that were of Asian Descent. They communicated both in English and Chinese. The young woman that booked the flight for me (different one from counter woman) was decent and attentive. Sherry who was the third woman I dealt with when I needed to sort the baggage issue was very attentive even explaining to the supervisor why It was the second time I was back at their offices. She went out of her way to make sure I saw my bags delivered to the UA luggage. But again, I am very disappointed and can't help to notice that other passengers received basic cordial treatment when I was blatantly ignored."
Pros: "Enough legroom & space in economy"
Cons: "Delayed one hour ..."
Cons: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."
Pros: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Cons: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
Cons: "I could barely fit into the seats since they were so small. Made the long flight even more uniquecomfortable."
Pros: "Friendly and helpful crew"
Cons: "Food and spaces between seats"
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "The flight attendants were kind"
Cons: "The airplane was old and the seats were a little dirty"
Pros: "Short flight"
Cons: "Being on time"
Pros: "My worst journey."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Cons: "Nice and smooth journey"
Cons: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
Pros: "The crew were excellent! Always smiling and attentive. Particularly attentive and compassionate towards older passengers and mom’s with children. Kept the restrooms clean/tidy! They made me feel as if I were in 1st class!! Thank you Crew members! You made a difficult journey for me a pleasure!"
Cons: "The seats!! We’re too squeezed together!! We all found it difficult to breathe, as we felt like “SARDINES” packed neatly in a can!! Which also made it difficult for leg room. I tried to not recline my seat, as I knew how I felt when passenger in front of me reclined his seat. Please, try to give us a little more space !!"
Pros: "Food was really nice"
Cons: "Crew wasn't caring, poor service"
Cons: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Pros: "Great food"
Cons: "More alcohol choices"
Pros: "The food was excellent!"
Cons: "The website had lots of glitches and made it difficult to check-in."
Pros: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Cons: "Crew was a little unfriendly, they missed us for lunch and we had to ask."
Cons: "Security and boarding gate at Chicago. Too much repeatation of travel documents. Lines were not evenly managed. Some lines weee extremely slow and was quite fast. Manual check was too detailed"
Cons: "passengers with seats in the back of the plane should be boarded first."
Pros: "All is good"
Pros: "their services in the plain and they are very discipline as well"
Cons: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Pros: "Friendly staff,"
Cons: "My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service."
Pros: "Crew was top notch. Very friendly and accommodating. Always a smile on their faces. Arline was nice and clean. Long flight but comfortable. Keep it up and continue to improve. I will be a repeat costumer"
Cons: "no complaints whatsoever"
Pros: "The Airport and shopping"
Cons: "the flight from Cairo to Egypt was extremely bad . I understand that the relationship between both countries is not at its best. However, this is not an excuse for racist and bigoted behavior from You staff , the plane was 2 hours late, the staff was literally yelling at the passengers because they were standing at the gate assigned to the ticket. And your plane crew was extremely rude, this one flight attendant frowned at my wife's face and starting sanitizing her hand after my wife gave her ticket."
Pros: "EVERYTHING !!!!"
Cons: "NOTHING TO UNLIKE"
Pros: "Everything is perfect."
Pros: "Economy passengers received an amenity kit Seats had a foot rest"
Pros: "The food was good. The seats were comfortable, could have used a bit more leg room. Entertainment was great."
Cons: "The stewardesses weren't very friendly. and seemed bothered if i asked for ice in my drink or a blanket. Customer service agents were very hard to understand."
Pros: "The seats were okay and entertainment was okay. But other than that -"
Cons: "Don't sit in row 27. You will be the last people on the plane served...unfortunately that means that the row behind gets food about 45 min before you do. And overall - it took about 4 hours to get our first meal."
Pros: "Nice crew. Boarding and deplane was fairly easy and quick."
Cons: "Seats in coach are quite close and became worse when people reclined."
Pros: "On time"
Pros: "Food and drinks,"
Cons: "No USB outlets."
Pros: "Could put a bag under the seat. Advanced AV options. Food was OK."
Cons: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
Pros: "Crew was very helpful."
Cons: "The seats were extremely close together and hard to get in and out of your row."
Cons: "Pathetic vegetarian food."
Pros: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
Pros: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Pros: "The staff was efficient, friendly, and helpful, the meal was reasonably good, my fellow passengers were pleasant."
Cons: "Most discomfort I had stemmed more from my own fatigue and the inherent dryness of airplane air than anything that could have been controlled. No, the tea I had after my meal wasn't good, but I'm picky. The entertainment options were heavily impaired by the heinous sound quality, however, rendering the movie I watched crackly and often inaudible. I also wish the ticket counter opened earlier before the flight, especially when it ostensibly closes an hour before takeoff. That makes for a narrow window indeed."
Cons: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."
Cons: "Stuardess was very rude and banged on the bathroom door while people were in the bathroom, including me and there was no turbulence. Also would not let people stand and called the captain to lie that there was turbulence so people would seat and he did. Told people to sit down even though they were waiting to go to the bathroom."
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "that its only 1 hour 45 min."
Cons: "tired cabin crew. terrible wet sndwich. very disssapointing specially when they knew it's a night flight that most of the people coming from connections of 10 hours!! Seats need improvement. terrible entertainment which made the people and specially the kids more boring.. and.. we had a delay of almost 1 hour!!"
Pros: "I liked everything about the flight. Smoth flight good cabine crew and great service from stuardes"
Cons: "Everything was good no reason not to like turkish airlines. I enjoy everytime i travel from kabul to istambul and from istanbul to prishtina and vise versa"
Pros: "Good food. Flight was on time."
Cons: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Cons: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Pros: "Crew was very nice"
Pros: "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "Entertainment was good, there was a wide variety of movies, music and TV shows to keep passengers entertained. Seats were comfortable enough."
Cons: "I was really disappointed with Turkish airlines this time. When we first boarded, I informed the flight attendant that I had hurt my back just 20 min ago and if it was possible to change seats (since it was hard for me to move with 2 people sitting next to me) after boarding was complete. She was nice enough by offering me ice, and said that once I hear the announcement ''boarding complete'' I can get up and look for a more comfortable seat. When I did that she asked me to go back to my seat immediately without letting me speak, and not once during the 13hr 30 min flight did she come to check if I needed anything. Food was served twice, a 13hr 30 min flight and food was served twice. It was almost impossible to call flight attendants if you needed water, coffee or was starving..they were always in a hurry and a little rude. Definitely going with Emirates next time, the service there doesn't even compare!"
Pros: "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
Cons: "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."
Pros: "Check-in counter staff"
Cons: "boarding process"
Cons: "The websites should be improved that allow users to login."
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Pros: "no flight yet"
Cons: "of course"
Pros: "Nice crew, direct flight to LAX."
Cons: "Philippines Airlines has two things it could improve on: one is the food, which is probably the worst of any airline I’ve flown on in recent years. But the thing that is most problematic is that it is not a member of any alliance. I live in Manila, but only for a year or two, so would be nice for those miles to be transferable. If PAL didn’t have the only direct flight from Manila to LAX, I would avoid the airline altogether for long international flights."
Cons: "Baggage delayed for days"
Pros: "On time"
Cons: "The ride..."
Cons: "Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help"
Cons: "Clean the rest room and fix the lavatory"
Cons: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Cons: "I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us..."
Pros: "The crew was helpful and patient. Toilets were always clean."
Cons: "Beer was not available. Sometimes the type of food was not available in the coach class."
Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Pros: "not any games to play on the behind seat screen, it helps to pass the time..."
Cons: "The food was just ok,,,,could have been better.."
Pros: "Yes the crew are amazing."
Pros: "Crew was nice and helpful. Seats were decent for economy."
Cons: "Charging outlets for non phone devices."
Pros: "The food was great and so was the entertainment."
Cons: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Pros: "The plane itself was very clean and well maintained"
Cons: "Staff was rude to customers, with poor responses and a lack of customer service skills. After a long delay of over two hours, you would have thought they would've have been more understanding and accomadating. They also displayed poor communication through all stages of the flight."
Cons: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Pros: "Food is better than most economy boarding and friendly cabin crew service."
Cons: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Pros: "The crew"
Cons: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Cons: "The gate was too far"
Pros: "I observed that the crew were doing there very best to help with the passengers and their concerns. I also saw that they were on top with regards to cleanliness especially the lavatories. I also like how they treat each and everyone with respect especially the older people that we are with."
Cons: "PAL - Plane Always Late! it seems that this meaning to the acronym sticks really good with our flag carrier. I was observing and trying to get some information on what is happening or reason for our delayed flight but to no avail. The captain's explanation makes no sense. With a 3 hour delay, I knew and felt that It would not be a great ride because right from the very start it already started wrong. I was already stressed out from the very beginning even though i saw in the cabin crew's effort and super great service towards especially to our older passengers their dedication and passion to serve. I was really looking forward to this flight but I guess this was one of those days that all you could do is close your eyes and stretch your patience. One other bad experience was getting on Terminal 1. Great improvement but it could be still better. Can't connect to Wifi (its asking me my number on the US when I did not sign up for roaming and for sure will not be able to get the code that they will send on my number) Last year was better, just log on and boom! Impressively lightning wifi speed connection. No questions or log ins and you can safely assure and text your relatives waiting patiently outside that you are there waiting. I just wished we went to Terminal 2 instead. But I guessed it will also be the same because everything started on a bad start with that 3hour delay. They were lucky most of the passengers were excited to be home and sleeping!"
Pros: "Crew was very professional and was quick to address any needs of the customers"
Cons: "Better choice of foods"
Pros: "Flights were ontime, excellent customer service from gate staff and fligh attendants."
Pros: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Cons: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Pros: "Little less food."
Pros: "Landing was perfect"
Pros: "Lots of delayed flight"
Pros: "I liked that the lady at the front desk turned us away and we weren’t able to board our flight due to not having a passport that extended out six months to expiration."
Cons: "I did not like the fact that I booked my flights months in advance and would have done this adjustment with Our ample time and not one person informed us about our passports from kayak or Philippine Airlines. It was disgusting that I had to lose my flight and not even receive any kind of courtesy from them or you as far as even a partial refund or any kind of acknowledgement. We just booked other flights without your product. Terrible experience. i am just appalled at the kind of service kayak offers."
Pros: "Flight was on time."
Cons: "No entertainment at all. This particular Philippine Airlines flight (PR113) from Los Angeles to Manila of July 7, 2018 did not have TV monitors, not even a USB port. Yes, they were iPads to hand around but it was not enough for everybody. Yes, we have cellphones but without a USB port, how do we recharge our phones? Sure we have power banks -- but why would we use it up on entertainment when we will definitely need it to communicate once we get to Manila? For a short flight, fine. However, for a long haul flight of 13 hours or so? Have mercy!!!!!"
Pros: "We were led to board the aircraft early but ended up sitting inside the plane for half an hour past our scheduled departure time to await boarding of other passengers connecting from other flights."
Cons: "Long wait time inside the aircraft past the scheduled departure time to await other passengers connecting from other flights."
Pros: "Comfort and entertainment system"
Cons: "To late to board passengers,"
Cons: "Traveling with kids we paid the higher price for a supposely non-stop flight (other better airlines were cheaper with 1 stop). In reality, it made a refueling stop in Guam. This was not disclosed when we bought the tickets. We got an email the morning of the flight telling us the arrival was delayed by one hour still nothing about a stop. We found out when we were checking in at the airport. Then, while stop on Guam, we got email saying the flight is 2 hours late! WTF"
Pros: "Entertainment and the crew was really good"
Cons: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Pros: "3 meals. Super kind beautiful attendedTs"
Cons: "Nailed in the els How by serving cart while dead asleep!"
Pros: "The only thing I like is the straight flight of otherwise food was ok"
Pros: "Other than a crew member that was quite rude all else was ok"
Cons: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Pros: "Crews with good service but just notice they treat us different by giving drinks etc my seat mates she gave a full can of drinks and yet mine was like a sample cup. Comfort is not good really especially for long hrs of flight. But it’s expected for economy class. Also my baggage took so long. I would still fly with PAL it’s non stop and the feel of Filipinos are nice to experience"
Cons: "The food it’s was terrible sorry. I was expecting a good food from our Homeland and yet they were serving some foreign menu I flew with PAL because I was expecting to have a good meal for a long trip and the crew was giving me a small amount of drinks while my seat mates was having a full can I knownits a small thing I just need to understand why?"
Cons: "Food was just okay. Nothing to rave about. Could be improved."
Pros: "Great service, comfortable aircraft, and pleasant staff. Would use them again!"
Cons: "Wish they would have warned us that we would be on lock down in the terminal at Manila when we went through security early. Cause we had to wait by the gate for 6 hours in a terminal that didn't have much else. Upstairs of Terminal 2 had no accommodations or restaurants/cafes. Just food stands. Still not bad though, would have been a nice warning though."
Cons: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Cons: "They do not have any entertainment such as a screen to watch something."
Pros: "We arrived on time"
Cons: "Delayed flight"
Pros: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Cons: "The only thing I didn't like was not having discovered PAL before"
Cons: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Pros: "Food and crew"
Cons: "There was only entertainment on your phone or iPad"
Cons: "Kayak sent me an email with wrong Terminal. It said in Terminal B. But there's no Terminal B. They are Terminal 1, 2, 3. So my pick up by my relatives was delayed by 1.5 hours looking for the terminal in the email. I had a headache due to hunger and stress ."
Pros: "Very good cobfort and assistance"
Cons: "Entertainement system was bad, few options, no wifi as indicated before"
Cons: "Departure was delayed by more than 1 hour"
Pros: "Earlier arrival in MNL on the return flight than expected. Everything went smoothly."
Cons: "Delay in flight from MNL to LAX but not really that much of an issue considering traffic in LAX on a Friday night. Online check-in was not working for the return flight to MNL on Dec 30. Was a little too strict on the check-in luggage. Should consider total weight rather than per luggage piece."
Cons: "There was a delay of more than 1 hour."
Pros: "Good trip"
Pros: "Amazing crew"
Cons: "At check in"
Cons: "Bathroom s were dirty"
Cons: "Clogged sinks"
Pros: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Cons: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
Pros: "Overall excellent"
Cons: "Was not able to select seats online (even 24 hours before), was not able to check-in online, had stand more than an hour in the line for check in in JFK/NY"
Cons: "Overall cabin is too cold"
Pros: "Plane was good, seats were spacious"
Cons: "Check in process was hectic"
Pros: "Nothing about this airline"
Cons: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."
Cons: "Boarding not good no line turebel"
Pros: "Very friendly and attentive stewardesses. Beautiful too"
Cons: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"
Pros: "Did not submit my meal choice in time but got the meal of my choice anyway."
Pros: "Flight was 5hours late, how can it be good!!!"
Pros: "I'd never flown Etihad before and had a 13 hour flight followed by a 5 hour flight with them so I went in with fingers crossed for a good experience. My flight from JFK to Abu Dhabi was on an A380 and it was a spectacular plane. The crew was amazing the entertainment selection was great, the bathrooms were clean - it was a great experience."
Cons: "I have no complaints other than it would have been nice to be able to go online and have a look at my seating & have the option to change my seat. Fortunately I didn't need to change my seat but it would be nice to have the option to at least look."
Pros: "I like the treatment given in the flight from Dubai to JFK and vice versa"
Cons: "The Connecting flight from Dubai to New Delhi was full of chaos. You should consider females seat priority while allocating the seats. I was so uncomfortable sitting with a person who was drinking whisky repeatedly and also please take care of the smell in the aircraft , it was really bad in the flight from Dubai to N Delhi Juice should have some more options"
Cons: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
Pros: "The business class lounge at Abu dabi the cabin crew"
Cons: "The cabin crew rudeness was unbearable"
Pros: "FLIGHT WAS NOT CANCELLED"
Cons: "FLIGHT WAS DELAYED, CONNECTING FLIGHTS WERE MISSED. SIGNIFICANT DELAYS"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"
Pros: "The crew were really accommodating."
Cons: "I had chosen an aisle seat and vegetarian food online. Neither were given. The food choices were meager."
Pros: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Cons: "Service could have been better. More movie optiond"
Pros: "timeliness, in-flight entertainment, food"
Pros: "The crew were very understanding and tried to help as much as they could with the issues encountered. Many out of their control."
Cons: "This flight is one I have done a couple of times in the last year. This will be the last time doing it. It is basically a transit flight for people to get to India and the sub continent. The food is all curry based and as a westerner found it not to my taste, only having a curried vegetarian option as the meal “options” is unbelievable. The plane is jam packed which is fine, but the smell of some of the other passengers was horrendous. There must be a rule that passengers shower in the week leading up to the flight at least. My wife and I both had incidents of people pushing in front in every queue from boarding (lack of control by ground staff as random people joining First/Business/Gold line as moving first) to bathrooms (myself and two others waiting patiently before a woman pushed into bathroom before person even got out, then blocked our passage in to let her family member in), hitting us with bags when disembarking and then completely blocking walkways with no consideration for other passengers. We have now agreed that we will fly through any other city/route to avoid this terrible experience being repeated."
Cons: "Terrible service, lost all my luggage with no recall on where"
Pros: "This time the service was ok"
Cons: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"
Cons: "Seats and IFE"
Cons: "Head will hit the wall when using sink in toilet"
Pros: "Early arrival"
Cons: "Attitude of staff at check-in"
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "I like service in cabines"
Cons: "I didn't like service in JFK counters..they didn't let me in my hand carrying bag to cabin..but some passengers had big bags then my bag..."
Pros: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Cons: "Custumer care"
Cons: "No legroom. Inattentive stewards."
Pros: "Meal was good"
Cons: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seoul"
Pros: "Overall everything was excellent"
Cons: "No other options but mostly spicy"
Pros: "The boarding process was seamless"
Cons: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"
Pros: "Crew was really nice, it was clean and prompt."
Cons: "More movie selection would be nice"
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Pros: "The staff as helpful and attentive"
Pros: "It got me from my home country to my destination."
Cons: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
Cons: "Waiting on the tarmac for more than 2 hours for flight to take off. Missing the connecting flight to New Delhi from Abu Dhabi. Stranded in the Abu Dhabi terminal for more than 24 hours to get back to New Delhi. The airline did not provide a room to stay & forced to stay in the terminal for 24 hours. Never ever travel via Etihad."
Pros: "Courtesy of employees"
Cons: "Nothing to complain about."
Pros: "2 of the bags arrived to chhatrapati Shivaji terminal , Mumbai with cross mark in them. And when we reached home and checked, 2 watches were missing from one of the bags"
Cons: "Stolen luggage"
Pros: "The entertainment was great, crew very helpful and overall a good flight"
Pros: "Free novies"
Cons: "Food service and better social distancing"
Cons: "Baggage delivery was slow and then split between 2 different terminals"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Pros: "Great price!"
Cons: "More food."
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Cons: "Had to clean my seat before seating."
Cons: "The legroom is not sufficient for taller people"
Pros: "On time. Fast boarding. Comfortable seating."
Cons: "Unable to play entertainment on my compatible device."
Cons: "The terrible communication for delays and boarding."
Cons: "Feeling of being cramped"
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "Delayed multiple times"
Cons: "Extraordinarily rude staff, no information, mess with gates, staff not willing to help. Really rude and awful-worst experience ever!"
Cons: "I will never, ever book with Kayak again"
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Cons: "Pushy crowd.."
Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Cons: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Pros: "Great service"
Pros: "Amazing entertainment selection, comfortable."
Pros: "Almost empty in economy"
Cons: "I liked everything"
Cons: "For our delay with no information"
Pros: "Food was surprisingly good. Smooth ride could have been just good weather, but it was nice. We got in early!!!"
Cons: "Legroom was ok for me because I'm short. Others may have needed more."
Pros: "The airplale MD 80 are old"
Pros: "Excellent service. Loved the tv screens with the remote. Exclennt flignt"
Cons: "They were late because of bad scheduling and the gate agent was rude"
Cons: "I loved everything"
Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Cons: "Indian vegetarian rice uncooked vegetables cold inedible when asked about different food no protein no vegetables Please have better food more options for vegetarian"
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Pros: "Everything was on time!"
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Pros: "All good! Nice staff. Easy travel."
Cons: "Three gate changes and 45 minute delay. Same happened two years ago"
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "All the movies"
Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "It took off on time and life was good."
Cons: "No complaints."
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Timing and transit time was excellent"
Airlines flying to Seoul have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Seoul
Masks required on board, masks provided on flights to Seoul
Social distancing seating
Middle seats unavailable to book on flights to Seoul
Testing for antibodies, testing for symptoms for flights to Seoul
Waiving of change fees. Search flexible flights to Seoul