Guest reviews
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Overall Rating
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9.2 "World class service."9.7 "97% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." 9.5 "95% thought theservice was very professional ." 9.2 "92% werehappy with the room service ." 7.0 "70% found therestaurant service to be one of the best ." 8.9 "89% said theconcierge service was amazing ." 8.0 "80% said therecreation staff was great ." -
9.1 "Excellent amenities."9.0 "90% thought the
building was wonderful ." 9.4 "94%enjoyed the lobby entrance ." 10.0 "100% found thegrounds to be nice ." -
8.9 "Location is great."10.0 "100% thought
parking was inexpensive ." 9.4 "94%liked the proximity to sightseeing ." 10.0 "Easily accessible by car , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.5 "75%liked the proximity to shopping ." -
8.5 "Comfort level is high."8.8 "88% said the
beds were comfortable ." 9.1 "91% thoughtrooms were spacious ." 7.2 "72% thought it waspleasantly quiet ." -
8.1 "Food is delicious."10.0 "
Yummy desserts , said 100%." 10.0 "100%loved the menu selection ." -
6.3 "Bar is ok."5.0 "
Alcoholic drinks were not bad , according to 50%." -
3.6 "Internet is poor."2.5 "75% said the
wifi quality was bad ."
Overall Rating
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9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 9.4 "94% said theconcierge service was amazing ." 9.6 "96% thought theservice was very professional ." -
9.0 "Excellent amenities."8.9 "89% thought the
building was wonderful ." 9.2 "92%enjoyed the lobby entrance ." -
8.8 "Location is great."10.0 "100% thought
parking was inexpensive ." -
7.9 "Good breakfast."
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7.1 "Nice rooms."9.9 "99% thought the
view was good ." 7.0 "70% saidrooms were clean ." 8.7 "87% said thebeds were comfortable ." 9.0 "90% thoughtrooms were spacious ." -
3.6 "Internet is poor."
Overall Rating
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9.0 "Excellent amenities."8.9 "89% thought the
building was wonderful ." -
8.9 "Great service."9.5 "95% found the
staff to be very friendly ." 9.6 "96% thought theservice was very professional ." -
8.7 "Comfort level is high."9.1 "91% thought
rooms were spacious ." 8.7 "87% said thebeds were comfortable ." -
8.5 "Location is great."
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7.3 "Good breakfast."
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6.9 "Average value."
Overall Rating
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9.1 "Excellent amenities."
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9.0 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.9 "Location is great."
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8.5 "Comfort level is high."
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8.2 "Breakfast is good."
Overall Rating
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9.0 "World class service."9.5 "95% found the
staff to be very friendly ." -
8.9 "Amenities are good."8.8 "88% thought the
building was wonderful ." -
8.2 "Comfort level is high."
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7.6 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.4review from
The location is very nice right next to a lake-river it's beautiful!
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9.4review from
Liked everything
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7.4review from
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
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10.0review from
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
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10.0review from
Great location an staff was very helpful
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9.4review from
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
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7.1review from
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
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4.8review from
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
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10.0review from
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
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10.0review from
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
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7.3review from
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
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9.4review from
Liked everything
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10.0review from
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
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10.0review from
Great location an staff was very helpful
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9.4review from
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
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10.0review from
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
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10.0review from
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
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7.4review from
The location is very nice right next to a lake-river it's beautiful!
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7.4review from
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
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7.1review from
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
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7.3review from
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
