Pros: The car was excellent! Great value, super comfortable, etc.
Cons: The insurance cost more than the rental itself. It more than doubled the total cost, and we just went with the "basic" package. Plus, it wasn't clear that we were to pay for the insurance when we returned. We thought that we paid for the insurance up front so that was an unpleasant surprise.
Dec 30 2015
Pros: Great car. Easy pick up and drop off. They accepted my debit card. Great service!
Nov 21 2016
No cars available
Pros: Not much
Cons: There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.
Dec 5 2016
Tire issues entire way
Pros: Big trunk
Cons: From irving tx til we arrived in Columbia sc we had tire issues, we had to keep airing the back tires, lights on, when dropped off they were on, I even called roadside numerous times.....case#160316798, please help adjust our rental fees for all the issues since we were charged fees for missing our flight :(
Jul 1 2017
Pros: It was a top-notch vehicle for an excellent value. Very well satisfied!
Jul 18 2017
Pros: Fuel efficient
Cons: Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return call
Aug 9 2017
Rude franchise of hertz
Cons: They told me I was late by more tan one hour so the reservation was cancelled then I waited for hours for a car
Oct 17 2017
The interior did not meet d standard. It stinks, the seats were dirty
Pros: Customer service was good,did not have to wait too long to pick up my car
Cons: Did not like what l went through to get an exchange, had to go to four different locations before l was able to get another car.
Pros: She was helping me with a excellent service. very well mannered employee, I never saw such a person with those charactieristic. Enterprise should definitely give recognition to her. Thank you Debra for making my trip wonderful!
Jan 5 2017
Pros: The customer service was wonderful. I was helped by Andre Stephens, and he was unbelievably kind and helpful. Could not give enough positive feedback!