Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.9 "Great service."9.3 "93% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 7.2 "72% thought theservice was very professional ." 9.3 "93% werehappy with the shuttle service ." 9.0 "90% werehappy with the room service ." 7.6 "76% found therestaurant service to be one of the best ." 9.2 "Lovely bar service , according to 92%." 8.0 "Management was excellent , said 80%." -
8.5 "Good value."8.0 "80% were
happy with the price of the breakfast ." -
8.5 "Location is great."9.9 "
Good access to the airport , said 99%." 8.3 "Easily accessible by car , said 83%." -
7.9 "Good cleanliness."7.7 "77% said
rooms were clean ." 8.4 "84% thoughtit was clean ." -
7.5 "Good breakfast."8.0 "80% were
happy with the price of the breakfast ." -
6.4 "Vibe was decent."
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4.4 "Internet is poor."2.5 "75% said the
wifi quality was bad ."
Overall Rating
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8.7 "Great service."9.5 "95% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." 8.0 "80% said thereception staff was great ." 9.2 "92% werehappy with the shuttle service ." -
8.5 "Good value."8.1 "81% were
happy with the price of the breakfast ." -
8.4 "Location is great."9.9 "
Good access to the airport , said 99%." 9.4 "94%enjoyed the restaurants & bars nearby ." 8.8 "88%liked the proximity to shopping ." -
7.5 "Nice rooms."8.9 "89% said the
beds were comfortable ." 8.1 "81% saidrooms were clean ." -
7.5 "Good breakfast."8.1 "81% were
happy with the price of the breakfast ."
Overall Rating
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9.0 "World class service."9.4 "94% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 9.4 "94% werehappy with the shuttle service ." -
8.6 "Location is great."9.9 "
Good access to the airport , said 99%." -
8.3 "Good value."7.8 "78% were
happy with the price of the breakfast ." -
7.7 "Good cleanliness."7.5 "75% said
rooms were clean ." 8.4 "84% thoughtit was clean ." -
7.6 "Good breakfast."7.8 "78% were
happy with the price of the breakfast ." -
6.9 "Average comfort."
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6.9 "Rooms are ok."
Overall Rating
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8.8 "Location is great."9.9 "
Good access to the airport , said 99%." -
8.7 "Good value."
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8.7 "Great service."9.2 "92% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 9.4 "94% werehappy with the shuttle service ." -
7.4 "High comfort."8.9 "89% said the
beds were comfortable ." -
6.8 "Rooms are ok."5.2 "Only 52% said
rooms were big enough ."
Overall Rating
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9.1 "World class service."9.4 "94% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." 9.4 "94% werehappy with the shuttle service ." -
8.7 "Good value."
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8.5 "Location is great."9.7 "
Good access to the airport , said 97%." -
7.5 "Good breakfast."
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7.3 "Nice rooms."8.7 "87% said the
beds were comfortable ." 7.6 "76% saidrooms were clean ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
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8.0review from
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
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10.0review from
Everything
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9.1review from
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
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10.0review from
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
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4.8review from
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
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10.0review from
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
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9.7review from
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
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4.2review from
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
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10.0review from
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
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8.0review from
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
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9.4review from
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
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5.7review from
The staff were really friendly The bed was hard and actually made my back hurt while sleeping in it. .., the a/c would kick on and make this loud noise like a ball dropping and then would do it again when it turned off. ..... The pool area had zero towels and when asked to bring some up they said they didn't have enough which is sad considering that they are a hotel and you should account for that
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10.0review from
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
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8.0review from
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
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10.0review from
Everything
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9.1review from
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
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10.0review from
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
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10.0review from
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
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9.7review from
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
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10.0review from
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
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8.0review from
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
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9.4review from
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
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4.8review from
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
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4.2review from
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
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5.7review from
The staff were really friendly The bed was hard and actually made my back hurt while sleeping in it. .., the a/c would kick on and make this loud noise like a ball dropping and then would do it again when it turned off. ..... The pool area had zero towels and when asked to bring some up they said they didn't have enough which is sad considering that they are a hotel and you should account for that
