Services and conveniences
Basics
General
Accessibility and suitability
Bathroom
Dining
Pool and spa
Parking and transportation
Laundry
Media and entertainment
Bedroom
Family friendly
Outdoor
Things to do
Workspace
Health and safety
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of unique amenities such as a hammam (Turkish bath), a game room, a beauty salon, and a spa and wellness center.
Is parking available at the hotel?
Yes, the hotel provides free parking and valet parking for guests' convenience.
How is the food quality at the hotel?
Guests have praised the excellent breakfast with a wide range of options and the hotel's restaurant, bar/lounge, and snack bar for their quality and service.
What is the cleanliness like at the hotel?
While some guests have mentioned concerns about cleanliness, many others have highlighted the hotel's clean and comfortable rooms, as well as the diligent room cleaning service.
What can guests expect from the customer service at the hotel?
The hotel's staff has been described as polite, friendly, and helpful, with specific mentions of individual staff members providing excellent service at the reception.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Upgrading to a Junior Suite
Guests were delighted with the upgrade to junior suites on higher floors, providing a luxurious experience with stunning views.
Take Advantage of the Nearby Shopping Mall
The hotel's proximity to the Star City mall was appreciated by many guests, offering convenient shopping and dining options.
Check the Room Amenities
Some guests reported issues with room cleanliness and maintenance. It's advisable to check the room thoroughly upon arrival and report any concerns to the staff promptly.
Be Mindful of Noise Levels
Several guests mentioned that soundproofing between rooms was inadequate, leading to disturbances from neighboring guests. Consider requesting a quiet room or bringing earplugs.
Confirm Pool Availability
Before booking, it's advisable to confirm the availability of the indoor pool, as some guests experienced disappointment due to its closure during their stay.
Engage with Reception Staff
Many guests praised specific staff members for their exceptional service and helpfulness, such as Mr. Emrah and Mr. Barakat. Engaging with the reception staff for assistance can enhance the overall experience.
Consider Transportation Options
While the hotel offers shuttle services, some guests found the location to be far from attractions. Planning transportation for sightseeing in advance may be beneficial.
Check for Room Upgrades
Some guests were pleasantly surprised by room upgrades, indicating that inquiring about potential upgrades during check-in could lead to a more enjoyable stay.
Address Any Concerns Promptly
If any issues arise during the stay, promptly communicating with the hotel staff, particularly regarding room cleanliness and maintenance, can lead to a more satisfactory resolution.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | March |
|---|---|
High season | September |
Average price (weeknight) | $74 |
Average price (weekend night) | $75 |
Value for money | 8.1 |
|---|---|
Distance to city center | 8.3 mi |
Nearest Airport | Istanbul |
Distance to airport | 18.7 mi |