Services and conveniences
Basics
Dining
Health and safety
Media and entertainment
Accessibility and suitability
Bathroom
Laundry
Things to do
General
Parking and transportation
Workspace
Family friendly
Outdoor
Bedroom
Fitness
Pool
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best times to visit the hotel?
The hotel is ideal to visit during the low season in February or the high season in July, offering a great experience with its central location and close proximity to stores, restaurants, and the beach.
How is the quality of the beds at the hotel?
The spacious and comfortable rooms offer excellent beds and pillows, ensuring a good night's sleep for guests. However, some guests have mentioned that the mattresses are extremely hard.
Is parking available at the hotel?
Yes, the hotel offers free parking, providing convenience for guests who arrive by car.
What can guests expect from the food quality at the hotel?
Guests can enjoy great food in the hotel's restaurant, with a good breakfast buffet and a variety of options. However, some guests have mentioned that the food can be repetitive and the menu lacks English translations.
How is the cleanliness and customer service at the hotel?
The hotel is well-managed, clean, and quiet, with friendly and helpful staff. However, some guests have expressed concerns about slow service and maintenance issues, such as slow Wi-Fi, uncomfortable beds, and limited amenities in the rooms.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a Balcony
Several guests recommended choosing a room with a balcony overlooking the pool for a pleasant view and added relaxation.
Consider Exploring Nearby Attractions
The hotel's proximity to various attractions such as El Palmar Beach, Palma Real Golf Course, and Magic World Aquapark makes it convenient for guests to explore the area.
Check for Safe and Refrigerator Availability
Some guests noted the absence of a safe or refrigerator in the room, so it's advisable to inquire about these amenities before booking.
Be Mindful of Restaurant Service
While many guests praised the location, cleanliness, and staff, a few mentioned slower restaurant service and price increases, so it's helpful to set expectations accordingly.
Verify Booking Prices
One guest reported that the hotel did not honor the Booking.com price reservations, resulting in unexpected additional charges, suggesting guests verify booking prices upon arrival.
Consider Room Selection for Comfort
Guests highlighted the spacious and comfortable rooms, but some mentioned issues with hard beds and limited amenities, indicating the importance of considering room features for a comfortable stay.
Explore Dining Options Outside the Hotel
While the hotel's restaurant received mixed feedback, guests recommended exploring nearby dining options for variety and value.
Inquire About Wi-Fi Connectivity
Several guests experienced issues with Wi-Fi, so it's advisable to inquire about the connectivity and possibly choose a room with better Wi-Fi reception.
Take Advantage of the Pool Area
Many guests appreciated the pool area, but some noted limited shady spots and the towel card system, suggesting guests plan their pool time accordingly.
Engage with Friendly and Helpful Staff
Numerous guests praised the staff for their friendliness and helpfulness, particularly in assisting English-speaking guests, indicating that guests can expect a positive interaction with the hotel staff.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | December | $92 | $106 |
Cheapest month to stay with an average 35% drop in price. | Most expensive month to stay with an average 53% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.4 | 0.7 mi | Ixtapa-Zihuatanejo Intl | 9.9 mi |